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Reviews of Marriott Executive Apartments Brussels, European Quarter

4 out of 5
Marriott Executive Apartments Brussels, European Quarter
Rue Du Parnasse 15, Brussels

Reviews

8.2

Very Good

Rating 10 - Excellent. 125 out of 350 reviews" "
Rating 8 - Good. 150 out of 350 reviews" "
Rating 6 - Okay. 43 out of 350 reviews" "
Rating 4 - Poor. 25 out of 350 reviews" "
Rating 2 - Terrible. 7 out of 350 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was ready early and well appointed for an extended stay.
Stayed 2 nights in Mar 2024

4/10 Poor

Federico Koichi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Much better than other reviews would lead you to believer. If you are traveling with a large family, this is a good property. It was clean and in good order. The apartment was mostly quiet although the party in the apartment above us made noise well past 2:00 in the morning. Two blocks from Luxembourg station, 20 min walk to Grand Place.
Stayed 2 nights in Dec 2023

4/10 Poor

Philip

Business traveler
Disliked: Staff & service, property conditions & facilities
Not worth it
Carpet throughout and it is Dusty! No washing machine, just a smelly DW that barely worked. Biggest problem is, at the Marriot Apts you are treated like a second-class citizen, it is run by the Renaissance Hotel and they come first 100%. Walk outside to get to the hotel. Fire alarm goes off for 30 minutes, no one says a word, cant shut it off at the panel, they don't care, folks walking outside in their PJs and the hotel said nothing. No sharp knife in kitchen, asked 3 xs and just gave up. Parking: what a joke. I paid in full on arrival, 3 times it wouldn't open, making me late for work. Third time, I had to wait 23 Minutes to get out. World class gym is not world class, it is rusty and smelly with old equipment, pool can handle 4 people max. It is not in the same building, that building is owned by Thon apts, which are MUCH better, same money, clean new and with a washing machine in each room. Go with Thon, 1 block away. Marriot should revisit this, it is not worthy of their name.,
Stayed 21 nights in Nov 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Comfortable base for Brussels visit
Very spacious apartment for family of 4. Very quiet. Had all we needed though decor was a bit dated. Some light switches were in weird places and heating couldn’t be changed. Access to renaissance hotel pool and breakfast buffet were part of reason we booked. Decent pool, but annoying we had to bring towels from the room to use at pool. We had to ask for extra to use back at our room as those we used at the pool got totally soaked. Towels should really be provided in the pool/gym area. Area very near European Parliament, ok area, very quiet at weekends.
Stayed 2 nights in Dec 2023

8/10 Good

gary

Traveled with family
Liked: Cleanliness, property conditions & facilities
Property was clean, good safe location, property could do with some updating
Stayed 5 nights in Sep 2023

4/10 Poor

Ola

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Did not clean everyday. Bin bags and trash left by the lift by guest’s because the rooms were not cleaned everyday.
Stayed 4 nights in Aug 2023
Response from Clément Aupin on Aug 29, 2023
Dear Ola,Thank you for taking the time to share your comments further to your stay with us.Your observations are important to us as they give us a clear picture of the possible areas of improvements. This is the reason why they have been shared to the entire team.Best regards,Clément AupinDirector of Operations

10/10 Excellent

Jaime

Business traveler
Liked: Cleanliness, room comfort
Stayed 11 nights in Jul 2023

2/10 Terrible

GIANFRANCO

Traveled with family
Disliked: Cleanliness, room comfort
Stayed 5 nights in Aug 2023

4/10 Poor

Tonya

Stayed 1 night in Jul 2023

6/10 Okay

Ali

Traveled with family and small children, Traveled with family
Disliked: Amenities, property conditions & facilities
Room smelled like smoke. Save yourself the money and stay at the Radisson next door, you’ll be walking there for everything anyways.
Response from Rubel Miah on Jul 4, 2023
Dear AliWarm greetings from Marriott Executive Apartments Brussels Hotel!May I thank you for selecting Marriott Executive Apartment on your recent travel to Brussels and for going to the trouble of sharing your experience on Expedia, which we fully appreciate as this helps us to reflect on our current service offering and look at ways to continuously improve our guest's satisfaction.However, I understand that your recent stay experience was not up to your expectation and noticed from your comment that you were unhappy with a smoking smell experienced in the apartment. I sincerely empathize with your feeling and apologize for the discomfort created. Please be informed that all our apartments are smoke free. However, some of the guests are unfortunately disregarding this policy and are still smoking in the facility. In order to further discourage such inappropriate behavior, we have re-enforced the non-smoking policy in all apartments with additional signage as well as an increased fee of EUR 300 per night to discourage them from smoking. Following your feedback, I understand that there is still much effort to do, and I also apologize that the chambermaid that serviced your room prior to your arrival has not escalated this issue to the housekeeping supervisor as the supervisor would have taken the appropriate corrective actions using our ozone machine to eliminate or minimize the smoking smell. I have asked our Executive Housekeeper to further emphasize on this matter to all chambermaids in order to avoid such inconvenience to other guests in the future. Additionally, I understand that you appreciated the Renaissance hotel, located next to the Marriott Executive Apartments, which are offering all the facilities for the guests, such as the reception area, the restaurant, the fitness and wellness. Indeed, all our guests from the Marriott Executive Apartments can benefits from the facilities from both properties in order to ensure a more enjoyable time with us.In spite of your disappointment, I sincerely hope to welcome you again at either our Marriott Executive Apartments or our Renaissance Brussels Hotel and have the opportunity to remedy any negative impression left from your last visit.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

10/10 Excellent

marian

Liked: Cleanliness, room comfort
nice apartment near Brussels-Luxembourg station
very nice apartment in a very quiet area of Brussels Well equipped. Spacious. Very close to railway and metro train stations. Supermarkets, shops and eating choices plentiful within a 15 minute walk, Lot of mold in the bathroom. Reception is in the motel 100 metres along the street.
Stayed 5 nights in Jun 2023
Response from Rubel Miah on Jun 8, 2023
Dear marian,Warm greetings from Marriott Executive Apartments Brussels!Thank you for choosing to stay at our Marriott Executive Apartments on this occasion and for taking the time to share your experience. I am delighted to read that you have thoroughly enjoyed your time with us and appreciated the hotel's convenient location, along with the spaciousness of the apartments. In the meantime, I also acknowledge that you have experienced some inconvenience with the condition of the bathroom and with the reception, which is located at the Renaissance hotel, next to the Marriott Executive Apartment building. I sincerely empathize with your feeling and humbly apologize for any shortcoming. Rest assured that I have asked our Executive Housekeeper to inspect the bathroom and re-enforce the housekeeping preventive maintenance plan to avoid such inconvenience to other guests. I trust this will bring you comfort and re-assurance that your feedback and experience matters to me and my team.In spite of this, I sincerely look forward to welcoming you and your family again at our Marriott Executive Apartments Brussels Hotel and ensuring a more enjoyable stay with us on your future visits.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

8/10 Good

dipesh

Stayed 1 night in May 2023
Response from Rubel Miah on May 25, 2023
Dear dipesh,Warm greetings from Renaissance Brussels Hotel!Thank you for selecting Renaissance Brussels on your recent travel to the city and for taking the time to share your experience, which I sincerely appreciate and genuinely welcome to further reflect on our servicing offering and look at ways to improve in the future.I am pleased to know that your recent stay experience was overall up to your expectation. In the meantime, I also noticed that we have the opportunity to further enhance your future stays as you have scored us 8 out of 10. As there were no additional comment in your survey, and in order for me and my team to look at ways we could ensure a greater stay on your future visits, I will highly appreciate if you could kindly share any detail about your stay to enhance. Thank you in advance for any further comments you may wish to provide.I sincerely hope to have the opportunity to welcome you again at Renaissance Brussels Hotel and ensure a more blissful stay on your next visits.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

10/10 Excellent

Lee

Traveled with family
Liked: Cleanliness, room comfort
Comfortable stay
Stay was great with small comms issues like weak Wi-Fi at times.
Stayed 3 nights in Apr 2023
Response from Rubel Miah on Apr 28, 2023
Dear Lee,Warm greetings from Marriott Executive Apartments Brussels Hotel!Thank you for selecting our Marriott Executive Apartments on your recent trip to the Belgian capital and for taking the time to share your experience which I sincerely appreciate.I am delighted to read that you have appreciated your time with us. In the meantime, I also noticed that you have experienced some inconvenience with the Wi-Fi. I fully appreciate your feedback and empathize with any inconvenience caused. Rest assured that I have asked our IT team to review the infrastructure and run some test to ensure the Wi-Fi is operating fully and avoid any reoccurrence. I hope this will bring you comfort and re-assurance that your feedback and experience matters to me and my team.In spite of any negative feeling, I sincerely hope to have the opportunity to welcome you again at our Marriott Executive Apartments Brussels Hotel and ensure a more seamless stay on your next visits.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

8/10 Good

alexander

Stayed 1 night in Dec 2022
Response from Rubel Miah on Dec 19, 2022
Dear alexander,Warm greetings from Marriott Executive Apartments Brussels Hotel!May I thank you for selecting our Marriott Executive Apartments on your recent travel to Brussels and for sharing your experience on Hotels.com. I am pleased to learn that your recent stay experience was overall up to your expectation. In the meantime, I also noticed that there is room for improvement as you have scored us 8 out of 10. As there were no additional comment in your survey, and in order for my team to look at ways we could ensure a greater stay on your future visits and improve our overall guest's satisfaction, I will highly appreciate if you could kindly share any detail about your stay at your convenience. Thank you in advance for any further comments you may wish to provide.I hope to have the opportunity to welcome you again at our Marriott Executive Apartments Brussels Hotel and ensure a more enjoyable time on your next visits.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

8/10 Good

Cuauhtemoc

Business traveler
Liked: Cleanliness
Stayed 2 nights in Nov 2022
Response from Rubel Miah on Dec 2, 2022
Dear Cuauhtemoc,Warm greetings from Marriott Executive Apartments Brussels, European Quarter!May I thank you for selecting Marriott Executive Apartments Brussels on your recent trip to Brussels and for taking the time to share your experience. I am pleased to learn that your stay was overall up to your expectation. Nevertheless, I acknowledge that there is room for improvement as you have scored us 8 out of 10. As there were no additional comment in your survey and in order for me and my team to look at ways, we could ensure a greater stay on your future visits and our guest's experience, I will highly appreciate if you could kindly share any detail about your stay to enhance. Thank you in advance for any further comments you may wish to provide.In spite of any shortfall, I sincerely hope to welcome you again at our Marriott Executive Apartments Brussels and have the opportunity to remedy the poor impression left from your last visit.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

10/10 Excellent

Kumaran

Stayed 1 night in Oct 2022
Response from Rubel Miah on Oct 18, 2022
Dear Kumaran,Warm greetings from Marriott Executive Apartments Brussels!May I thank you for selecting Marriott Executive Apartments on your recent travel to Brussels and for taking the time to share your experience. I am pleased to read that you have greatly enjoyed your time with us on this occasion. I hope you had a safe travel to your next destination, and we look forward to welcoming you again at Marriott Executive Apartments Brussels Hotel and ensure another pleasant stay with us on your future visits.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

10/10 Excellent

Jóna

Stayed 2 nights in Sep 2022
Response from Rubel Miah on Sep 30, 2022
Dear Jona,Warm greetings from Renaissance Brussels Hotel!Thank you for selecting Renaissance hotel on your recent trip to Brussels and for taking the time to share your experience, which I sincerely appreciate and I am delighted to read that you have thoroughly enjoyed your time with us. I hope you had a safe travel back home and we look forward to welcoming you again at Renaissance Brussels Hotel and ensuring another pleasant stay with us on your future visits.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

6/10 Okay

Mohamed

Stayed 8 nights in Aug 2022
Response from Rubel Miah on Sep 5, 2022
Dear Mohamed,Warm greetings from Marriott Executive Apartments Brussels, European Quarter!Thank you for selecting Marriott Executive Apartments Brussels on your recent travel to Brussels and for taking the time to share your experience. As we are moving away from the pandemic, I genuinely welcome every guest's feedback in order to reflect on our current service standard and look at ways to improve our guest's satisfaction in the future.However, I understand that your stay was not entirely up to your expectation as you have scored us a 6 out of 10. As there were no additional comment in your survey, naturally, I have called for an investigation, speaking with our Duty Manager and reviewing our log-book recording all guest's feedback, but understand that no comment has been raised to our team or recorded during your stay or upon your departure. It is most unfortunate that you have left our doors disappointed on this occasion. Nevertheless, as I always value our guest's feedback, and in order for me and my team to look at ways we could ensure a greater stay on your future visits and enhance our guest's experience, I will highly appreciate if you could kindly share any detail about your stay to enhance. Thank you in advance for any further comments you may wish to provide.In spite of your disappointment, I sincerely hope to welcome you again at our Marriott Executive Apartments Brussels and have the opportunity to remedy any poor impression left from your last visit.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

10/10 Excellent

Sherry

Traveled with family
Liked: Cleanliness, room comfort
Stayed 8 nights in Aug 2022
Response from Rubel Miah on Aug 31, 2022
Dear Sherry,Warm greetings from Marriott Executive Apartments Brussels!Thank you for selecting Marriott Executive Apartments on this occasion and I am thrilled to read that you have thoroughly appreciated your time with us. Thank you for taking the time to share your experience on Hotels.com. I look forward to welcoming you again at our Marriott Executive Apartments Brussels, your home away from home and ensuring another great stay with us on your future visits.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

10/10 Excellent

Lorena

Stayed 2 nights in Jul 2022
Response from Rubel Miah on Jul 21, 2022
Dear Lorena, Warm greetings from Marriott Executive Apartments Brussels! Thank you for staying with us at our Marriott Executive Apartments on your recent travel to Brussels and for taking the time to share your experience. I am pleased to read that you have thoroughly enjoyed your time with us on this occasion. I hope your future travels to Brussels will continue to include our Marriott Executive Apartments Brussels. With kind regards Rubel Rubel Miah Multi-Property General Manager Renaissance Brussels Hotel & Marriott Executive Apartments

10/10 Excellent

Ann

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Spacious apartment. Nice sized bathroom and kitchen. Lovely balcony. Just right for our family trip.
Stayed 5 nights in May 2022
Response from Rubel Miah on Jun 5, 2022
Dear Ann, Warm greetings from Marriott Executive Apartments Brussels! Thank you for selecting Marriott Executive Apartments on your recent family trip to Brussels and for taking the time to share your experience with me. I am pleased to read that you and your family have thoroughly appreciated your stay with us, and in particular the well-appointed apartment, the spacious bathroom and kitchen along with the balcony. I look forward to welcoming you and your family again at Marriott Executive Apartments Brussels Hotel and ensure another great stay with us on your future visits. With kind regards Rubel Rubel Miah Multi-Property General Manager Renaissance Brussels Hotel & Marriott Executive Apartments

8/10 Good

Danica

Business traveler
Liked: Cleanliness, room comfort
Great location but improvements needed
The good: The location is excellent. The apartments are well-equipped and I had everything I needed. The gym, sauna and pool are an excellent bonus. The bad: The cleanliness could be improved - the apartment could use a deep clean to ensure corners, baseboards and vents are cleaned. My apartment was renovated except for the toilet which appeared to be from another era, so that’s a strange mix. Last, I believe I was placed in a smoking room and floor didn’t know these things still existed) and I could smell cigarette smoke from time to time. So be sure to ask for non-smoking. Check in was a complete disaster. I asked for an early checkin. When that wasn’t possible, I was asked to come back at 3PM wherein they guaranteed me to have my room ready. The room wasn’t available until almost 4PM. After a long flight in and having a guest waiting in the lobby to check in for hours, I was disappointed that they weren’t able to meet their own promise. They also failed to initiate my internet so it was just another inconvenience right off the bat.
Stayed 8 nights in May 2022
Response from Rubel Miah on Jun 5, 2022
Dear Danica, Warm greetings from Marriott Executive Apartments Brussels! May I thank you for choosing our Marriott Executive Apartments on this occasion and for taking the time to share your experience with me. I am glad to read that you have appreciated the well-appointed apartments, the gym and sauna facility as well as the location. In the meantime, I also noticed that there is an opportunity to further enhance the cleanliness, the check-in process as your apartment was not ready upon your arrival and with the smoking smell. I sincerely empathize with your feeling and apologize for the inconvenience and discomfort created which is certainly not what we aim to achieve and it is regrettable that we had you leave our doors unhappy and dissatisfied on this occasion. Pertaining to the cleanliness, I am terribly and sincerely sorry for this service shortfall. This is totally unacceptable and way below the service standard we are training our team after the pandemic and the re-opening of the apartments. Rest assured that I have shared your feedback with our Director of Operations as well as our Executive Housekeeper to take the appropriate corrective actions and ensure the chambermaids are consistently servicing the apartments at least once for stays of 4 nights and less and twice for stays of 7 nights and above as per the standard in place at the Marriott Executive Apartments. Concerning the smoking smell, please be informed that all our apartments are smoke free. However, some of the guests are dis-regarding this policy and are still smoking in the apartments. In order to further discourage such inappropriate behavior, we have re-enforced the non-smoking policy in all apartments with additional signage as well as an increased fee of EUR 300 per night to discourage them from smoking. Following your feedback, I understand that there is still much effort to do and I also apologize that the chambermaid that serviced your room prior to your arrival has not escalated this issue to the housekeeping supervisor as the supervisor would have taken the appropriate corrective actions using our ozone machine to eliminate or minimize the smoking smell. I have asked our Executive Housekeeper to further emphasize on this matter to all chambermaids in order to avoid such inconvenience to other guests in the future. Finally, for the check-in process, I understand that the apartment was not ready upon your arrival and it took sometime until you were able to access your apartment. After further investigation, looking at your arrival date, I noticed that on that particular day, we have close to 11 departure and 12 arrivals for the apartments. Unfortunately, and in view of the current shortage of manpower in Brussels which is terribly handicapping us, one of the chambermaid was unwell and not able to come in the morning, which was shared on the same morning. Our Executive Housekeeper has tried to reach out to our other team members but was only able to have some

10/10 Excellent

HENG HSU

Stayed 1 night in May 2022

10/10 Excellent

LYNCY, shoreview

Stayed 1 night in Apr 2022

8/10 Good

Joan

Business traveler
Liked: Cleanliness, property conditions & facilities
When I travel, I prefer to book rooms with a kitchen. The Executive Apartments had most of what I needed, in terms of kitchenware, and I loved the added living space (including a balcony) with a separate bedroom. The staff were extremely helpful when I couldn’t figure out how to use the stove.
Stayed 3 nights in Apr 2022
Response from Rubel Miah on Apr 28, 2022
Dear Joan, Warm greetings from Marriott Executive Apartments Brussels! Thank you for selecting Marriott Executive Apartments on your recent travel to Brussels. I am delighted to read that you have greatly appreciated the apartment's facilities, the spacious living room and open balcony, and above all the helpfulness from our team. In the meantime, I noticed that you did not manage to operate the stove, thus allow me and my team to review on ways we can further guide our guests through an easy instruction card to avoid such inconvenience to other guests. I hope this will ease your concerns. I look forward to welcoming you again at Marriott Executive Apartments Brussels Hotel and ensuring a more seamless stay with us on your future visits. With kind regards Rubel Rubel Miah Multi-Property General Manager Renaissance Brussels Hotel & Marriott Executive Apartments

10/10 Excellent

Verified traveler

Business traveler
Liked: Room comfort
The flats are large and comfortable in a very convenient are. The staff is very friendly and professional. The furnishings and design could do with a revamp, the interior is rather bland and old-fashioned but it serves its purpose. Cleanliness could also be improved.
Stayed 2 nights in Apr 2021
Response from Diana, Duty Manager on Apr 29, 2021
Hello dear guest, We really appreciate your feedback, we're always open to new ideas that will help us improve. We hope to welcome you in another occasion. Kind regards

8/10 Good

miomir

Business traveler
Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2021
Response from Diana, Duty Manager on Apr 29, 2021
Hello dear guest, Thank you for you feedback. See you soon!!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Had a couple of issues but the great staff made everything right.
Stayed 2 nights in Sep 2020
Response from Diana on Sep 13, 2020
Dear guest, Thank yu for your feedback. We wish to see you soon again. Kind regards

10/10 Excellent

Jennifer e

Business traveler
Liked: Cleanliness, room comfort
Welcome to Belgium
We are relocating for my husband’s job during the Covid restrictions, and the hotel staff has done their best to make our stay comfortable, even while facing factors beyond their control. We are traveling with a small child and pet - the staff has been helpful accommodating both. Because of this positive experience, we are excited about our new adventure here in Belgium.
Stayed 7 nights in Jul 2020
Response from Andreia Costa on Sep 7, 2020
Thank you for the amazing feedback! I will transmit it to my team :)

10/10 Excellent

Jennifer e

Traveled with family
Liked: Cleanliness, room comfort
above and beyond
The hotel staff was very helpful & polite, even though we are in the midst of a pandemic & facing restrictions. They did their Absolute best under these Very challenging circumstances to keep us comfortable.
Stayed 4 nights in Jul 2020
Response from Andreia Costa on Sep 7, 2020
Thank you for the amazing feedback! I will transmit it to my team :)

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness
Good apart hotel in a nice location
I stayed in a one bedrood room, with a queen bed and a sofa (two twin beds are not possible). The kitchen is equiped with basic utensils, good enough for preparing a quick breakfast or lunch. Location is very good if you plan to be in the european quartier.
Stayed 7 nights in Jul 2020
Response from Andreia Costa on Sep 7, 2020
Thank you for the amazing feedback! I will transmit it to my team :)

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities
Great location! Due to Covid, no food services available at the hotel. but many restaurants within easy walking distance.
Stayed 3 nights in Jul 2020

8/10 Good

Rudi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a family with a baby
all was good and what was not been good has been corrected directly and professionnally. On the restaurant, this was great and there was a good customer oriented family.
Stayed 6 nights in Nov 2019

10/10 Excellent

Verified traveler

Stayed 6 nights in Nov 2019

10/10 Excellent

Julie B., Hudson, Wisconsin

Liked: Cleanliness
Thank you!
We had a wonderful stay in Brussels. The Marriot apartment fit our needs perfectly. Staff was very helpful and friendly.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Alan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Cafphm, Atlanta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location less than 100 yards from key train station. Variety of restaurants located on immediate area. Property was in outstanding condition and staff was highly competent.
Stayed 7 nights in Sep 2019

10/10 Excellent

Meir

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Right across the street from the European Parliament beautiful bedrooms very comfortable. however , there was a extremely bad smell in the hallway!!!
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent swimming pool and spa facilities. Great loction
Stayed 3 nights in Aug 2019

4/10 Poor

paudie

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Family holiday
Our stay was very good apart from lack of housekeeping in the room during our stay. Location was brilliant near all attractions. There was a problem with our keys and created a serious security risk for guests.
Stayed 3 nights in Aug 2019

6/10 Okay

Dola

Business traveler
Good hotel , service can be better
Good hotel , room was not cleaned throughout my five days stay
Stayed 5 nights in Jul 2019
Response from Coralie on Aug 4, 2019
Thank you for your feedback!

10/10 Excellent

Rajendra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent friendly staff
Stayed 1 night in Aug 2019
Response from Coralie on Aug 4, 2019
Thank you for your feedback! We really appreciate.

6/10 Okay

David, Brussells

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Not sure how often the apartments were meant to be cleaned but it only happened once in five nights. Signed for breakfast for two days before the price was revealed. It cost €75 a day for two coffees and three bowls of fruit. We stopped having breakfast after we found out the price as at €25 it was really bad value. The apartments and location are superb, it's a pity we ended up with an extra €187 worth of extra expenditure with food and local taxes. For a five night stay I could have upgraded the accommodation for this cost.
Stayed 5 nights in Jul 2019
Response from Coralie on Jul 19, 2019
The apartment are cleaned only every three days. I apologize for the bad experience, I will transmit it.

10/10 Excellent

Hans, London

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are some really negative reviews on this hotel and frankly having spent the weekend at the hotel, I cannot report a similar experience. The room was super well equipped, modern and super clean. The kitchen was remarkably well equipped and while the dishwasher wasn’t super new, it worked just fine. The reception staff were super helpful and allowed us to have a late checkout. The gym and pool are lovely as well. The underground car park is large and the charge is actually very cheap. The location is super close to the centre of Brussels, the EU buildings and the lovely Place Luxembourg with it’s lovely restaurants is just round the corner. I would recommend this hotel to everybody- very much families looking for a central location to explore Bruxelles from. We would go back.
Stayed 2 nights in Jul 2019
Response from Elisa on Jul 8, 2019
Thank you so much for your feedback. We really appreciate it ! We are happy to know that you spend such a good stay with us. We are looking forward to see you again !

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Well located, excellent sized room, excellent shower, friendly staff. On the other hand the building is looking kind of old, smelling moldy. The balcony was very dirty, with many cigarette all over the floor and the table had leftovers from previous guests. Some of the dishes available in the kitchen were also filthy and had lipstick stains. It’s a good property but definitely needs someone to look after it.
Stayed 2 nights in Jun 2019
Response from Elisa on Jul 3, 2019
Thank you for your feedback, it really helps. We hope to see you again soon !

8/10 Good

Kazi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice for Brussels
Good location and good customer service. The room is large and has everything you need. Parking was great. The gym and pool were exceptional. I think the rooms need a renovation and are dated. But I beleive this is in progress. Overall great place to stay in brussels!
Stayed 7 nights in Jun 2019

8/10 Good

Elisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Elisa on Jun 26, 2019
Thank you for your return, we really appreciate !

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is literally a stone throw from the European Parliament and is surrounded by good restaurants. You can catch a bus down the street from the hotel that will take you the center of the city. Loved our stay here.
Stayed 2 nights in May 2019
Response from Elisa on Jun 8, 2019
We really appreciate your return. We are looking forward to welcome you again !