Ratings based on 1,101 Verified Reviews

4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Birmingham, UK

Lovely, clean hotel

Posted Oct 14, 2017
Pros: Clean, comfy, quiet.
Location: Beautiful room, clean and comfy. The hotel is close to the EU buildings and parc de cinquantenaire, not too far to walk to find food and easy to walk
Staff are really friendly, gave great advice about places to eat. It's a huge hotel so there are always people around which is nice. The room was clean and comfy, it was cleaned everyday. Reliable wifi and good TV!
Comment from Hotel Management
Oct 16, 2017 by Elise, P.A. to the G.M., Hotel Management
Dear Emily, Please accept our sincere thanks for sending us these positive comments about Thon Hotel Eu, Brussels. We do our best to ensure that our guests feel welcome and it is very rewarding to read that you enjoyed your stay.Your comments about the quietness, cleanliness and comfort of your room are genuinely appreciated. Also great that you enjoyed the TV (with international channels and mirroring system) and were able to make the most of our complimentary WiFi. We are happy to hear you received such a friendly and professional service from our staff. We are glad you found the location ideal for its proximity to the EU buildings as well as the easy access to tourist sites and a selection of restaurants. We all hope we can welcome you back very soon. Warm regards, Elise, P.A. to the G.M.
4 out of 5
Recommended
for Everyone
by A verified traveler from Va

Definitely a business hotel.

Posted Sep 28, 2017
Good distance from sight seeing areas. Make sure to get good directions before you journey out. But very doable. Even though we constantly saw armed soldiers we felt fairly safe in this area.
Comment from Hotel Management
Oct 2, 2017 by Elise, P.A. to the G.M., Hotel Management
Dear Guest, We would like to thank you for your feedback concerning your stay at Thon Hotel Eu, Brussels. The satisfaction of our guests during their stay among us is very important for our team, so we are very pleased to hear you found the area around the hotel safe as we are on a high level of security in the city the presence of armed military personnel is for increased safety. As you mention the EU quarter is mostly a business area and thus very tranquil during evenings and weekends, the metro station Maelbeek is situated just next to the hotel with just 3 stops to Central station. There are different sightseeing attractions in the area with the Grand Place at a 20 minute walk and Cinquantenaire at 10 minutes. In the EU quarter itself you have the Museum of Natural Sciences, the parlamentarium and the House of European History. Our reception team are always pleased to help you with anything you need to know. The entire team really do hope that we have the pleasure of seeing you again in the future. My best wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel near to European Commision building

Posted Sep 5, 2017
The hotel has a nice bar, is very confortable and quiet.
Comment from Hotel Management
Sep 6, 2017 by tristan, Hotel Management
Thank you for your great comment! We are happy you have enjoyed your stay our bar. We are looking forward to hosting you again in the future. Kind regards Thon hotel EU Front desk Tristan
3 out of 5
by A verified traveler from egypt

An average hotel

Posted Aug 19, 2017
We stayed there for one night, overall it's an average hotel, the room size is fine, however the coffee machine was not clean at all. Found a worm in my coffee and had to wash the coffee machine myself. The hotel is so close to the underground metro station, and it only takes about 10 minutes to reach center.
Comment from Hotel Management
Aug 20, 2017 by Tristan, Hotel Management
Dear Mr Abbas, Thank you for your review. I apologize for the inconvenience you have encountered during your stay. Our housekeeping manager will be informed of this issue and will do the appropriate follow up. Kind regards Thon hotel EU Front Desk Tristan
5 out of 5
Recommended
for Everyone
by A verified traveler from Falkirk Scotland

Recommended

Posted Aug 3, 2017
We stayed here for 2 night's to attend the U2 concert at the King Baudouin Stadium as it was fairly central and had great access to the Metro (which is also an excellent service) allowing easy commute's around Brussels if you desired, the hotel is bright, clean and very welcoming, the staff were extremely helpful when asked about where to get off Metro wise and place's to eat, the room's were clean well laid out with typical amenities including a great coffee machine, bed's were very comfortable and en suite also very nicely done. We ate breakfast on both morning's we stayed and they offered the usual continental breakfast along with a cooked choice well worth the money. I would highly recommend the Thon EU it's excellent.
Comment from Hotel Management
Aug 4, 2017 by tristan, Hotel Management
Dear Dougie, Thank you for your great comment. I am glad you enjoyed your stay with us and the selection we offer for breakfast. We are looking forward to hosting your stay in the future, maybe next time U2 comes to Brussels :) Kind regards Thon hotel EU Front Desk Tristan
5 out of 5
Recommended
for Everyone
by A verified traveler from Montreal, Quebec

beautiful elegant hotel

Posted Aug 2, 2017
Pros: The art deco spectacular and garage accessibility
Cons: Nothing
Location: The famous food truck for French fries ( Maison Antoine ) best fries so far in Belgium 🇧🇪
The staff was outstanding very friendly and helpful , the room super clean and beautiful close to downtown
Comment from Hotel Management
Aug 4, 2017 by tristan, Hotel Management
Dear Monique, Thank you for your great comment. I am glad that you have enjoyed your stay with us. Our staff does everything they can in order to make it the best stay possible for our guest. We are looking forward to hosting you again in the future. Kind regards Thon hotel EU Front desk Tristan
1 out of 5
by A verified traveler

No refund policy

Posted Aug 1, 2017
Nice hotel and great people. Had to cut my stay due to an emergency and did not get refunded any money at all.. i feel as if i just donated money to the hotel. Nothing but two bottles of water in the fridge. No television options..
Comment from Hotel Management
Aug 4, 2017 by Tristan, Hotel Management
Thank you for your comment. I am sorry to ear that you where not satisfied with the refund policy. Depending on the booking, the cancellation and refund policy can be different, please know that we do offer more flexible and refundable rates. Should you like to discuss this more, please feel free to contact us directly. Kind regards, Thon hotel EU Front Desk Tristan
5 out of 5
by Lindsay

Posted Jul 12, 2017 on Hotels
Comment from Hotel Management
Jul 17, 2017 by Michael VDB, Hotel Management
Dear Lindsay, Thank you for your great comment and for staying at Thon hotel EU. Looking forward to hosting you again in the future. Kind regards Thon hotel EU Front Desk Tristan
5 out of 5
by Carlos

Posted Jul 12, 2017 on Hotels
Great hotel, Clean, comfortable, good location.
Comment from Hotel Management
Jul 17, 2017 by Michael VDB, Hotel Management
Dear Carlos, Thank you for your great comment and for staying at Thon hotel EU. Looking forward to hosting you again in the future. Kind Regards. Thon hotel EU Front Desk Tristan
5 out of 5
by Patricia

Posted Jul 4, 2017 on Hotels
Comment from Hotel Management
Jul 10, 2017 by Michael VDB, Hotel Management
Dear Patricia, Thank you for your great comment. Looking forward to hosting you again in Thon hotel EU Kind regards Thon hotel EU Front desk Tristan