Ratings based on 1,088 Verified Reviews

4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel near to European Commision building

Posted Sep 5, 2017
The hotel has a nice bar, is very confortable and quiet.
Comment from Hotel Management
Sep 6, 2017 by tristan, Hotel Management
Thank you for your great comment! We are happy you have enjoyed your stay our bar. We are looking forward to hosting you again in the future. Kind regards Thon hotel EU Front desk Tristan
3 out of 5
by A verified traveler from egypt

An average hotel

Posted Aug 19, 2017
We stayed there for one night, overall it's an average hotel, the room size is fine, however the coffee machine was not clean at all. Found a worm in my coffee and had to wash the coffee machine myself. The hotel is so close to the underground metro station, and it only takes about 10 minutes to reach center.
Comment from Hotel Management
Aug 20, 2017 by Tristan, Hotel Management
Dear Mr Abbas, Thank you for your review. I apologize for the inconvenience you have encountered during your stay. Our housekeeping manager will be informed of this issue and will do the appropriate follow up. Kind regards Thon hotel EU Front Desk Tristan
5 out of 5
Recommended
for Everyone
by A verified traveler from Falkirk Scotland

Recommended

Posted Aug 3, 2017
We stayed here for 2 night's to attend the U2 concert at the King Baudouin Stadium as it was fairly central and had great access to the Metro (which is also an excellent service) allowing easy commute's around Brussels if you desired, the hotel is bright, clean and very welcoming, the staff were extremely helpful when asked about where to get off Metro wise and place's to eat, the room's were clean well laid out with typical amenities including a great coffee machine, bed's were very comfortable and en suite also very nicely done. We ate breakfast on both morning's we stayed and they offered the usual continental breakfast along with a cooked choice well worth the money. I would highly recommend the Thon EU it's excellent.
Comment from Hotel Management
Aug 4, 2017 by tristan, Hotel Management
Dear Dougie, Thank you for your great comment. I am glad you enjoyed your stay with us and the selection we offer for breakfast. We are looking forward to hosting your stay in the future, maybe next time U2 comes to Brussels :) Kind regards Thon hotel EU Front Desk Tristan
5 out of 5
Recommended
for Everyone
by A verified traveler from Montreal, Quebec

beautiful elegant hotel

Posted Aug 2, 2017
Pros: The art deco spectacular and garage accessibility
Cons: Nothing
Location: The famous food truck for French fries ( Maison Antoine ) best fries so far in Belgium 🇧🇪
The staff was outstanding very friendly and helpful , the room super clean and beautiful close to downtown
Comment from Hotel Management
Aug 4, 2017 by tristan, Hotel Management
Dear Monique, Thank you for your great comment. I am glad that you have enjoyed your stay with us. Our staff does everything they can in order to make it the best stay possible for our guest. We are looking forward to hosting you again in the future. Kind regards Thon hotel EU Front desk Tristan
1 out of 5
by A verified traveler

No refund policy

Posted Aug 1, 2017
Nice hotel and great people. Had to cut my stay due to an emergency and did not get refunded any money at all.. i feel as if i just donated money to the hotel. Nothing but two bottles of water in the fridge. No television options..
Comment from Hotel Management
Aug 4, 2017 by Tristan, Hotel Management
Thank you for your comment. I am sorry to ear that you where not satisfied with the refund policy. Depending on the booking, the cancellation and refund policy can be different, please know that we do offer more flexible and refundable rates. Should you like to discuss this more, please feel free to contact us directly. Kind regards, Thon hotel EU Front Desk Tristan
5 out of 5
by JUEI LIN

Great experience

Posted Jun 5, 2017 on Hotels
Perfect service that ensures enjoyable holiday in Belgium. Truly recommended.
Comment from Hotel Management
Jun 15, 2017 by Michael VDB, Hotel Management
Dear Juei Lin, Thank you for your great comment and for staying at Thon hotel EU We are looking forward to welcoming you again in the future. Thon hotel EU Front Desk Tristan Dewolf
4 out of 5
by A verified traveler

Posted May 29, 2017 on Hotels
Comment from Hotel Management
Jun 15, 2017 by Michael VDB, Hotel Management
Thank you for your great comment Looking forward to welcoming you again at Thon hotel EU Thon Hotel EU Front Desk Tristan
4 out of 5
by Ghazalie

New and Contemporary

Posted May 21, 2017 on Hotels
Thon EU is quite a modern hotel with excellent amenities. I especially liked the warm flooring in the bathroom on a cold morning. Rooms were clean and neat. And the heater worked well to keep us warm. Breakfast was great. What a great variety. Only needs more attentive staff to help clear the plates on a busy morning. There are Apple desktop computers in the lobby. How nice. Will highly recommend friends to this hotel. Unfortunately on the downside, the UBER cab service is unsure of the pick up point of the hotel. One driver was lost.
Comment from Hotel Management
Jun 5, 2017 by Michael VDB, Hotel Management
Dear Ghazalie, Thank you for your great comment. I am happy to ear that you enjoyed our rooms and breakfast. We appreciate constructive comments like your in order to always improve our guest service. Looking forward to hosting your next stay at Thon hotel EU Front Desk Tristan
5 out of 5
by A verified traveler

nice place

Posted May 15, 2017 on Hotels
great friendly staff
Comment from Hotel Management
Jun 5, 2017 by Michael VDB, Hotel Management
Thank you for your great comment. Looking forward to hosting your next stay at Thon hotel EU Thon hotel EU Front Desk Tristan
5 out of 5
by A verified traveler

Posted May 13, 2017 on Hotels
super
Comment from Hotel Management
Jun 5, 2017 by Michael VDB, Hotel Management
Thank you for your great comment. looking forward to hosting your next stay at Thon hotel EU