Exterior
Check availability

Reviews of DoubleTree by Hilton Chicago - North Shore Conference Center

4 out of 5
DoubleTree by Hilton Chicago - North Shore Conference Center
9599 Skokie Blvd, Skokie, IL

Reviews

8.0

Very Good

Rating 10 - Excellent. 457 out of 1001 reviews" "
Rating 8 - Good. 237 out of 1001 reviews" "
Rating 6 - Okay. 143 out of 1001 reviews" "
Rating 4 - Poor. 95 out of 1001 reviews" "
Rating 2 - Terrible. 69 out of 1001 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Omaira

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and welcoming.
Stayed 2 nights in Apr 2024
Response from DoubleTree North Shore on Apr 22, 2024
Thank you for the great review, Omaira! We're so glad you enjoyed your stay and hope to see you again soon.

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to shopping & dining area. Easily accessible.
Stayed 2 nights in Apr 2024
Response from DoubleTree North Shore on Apr 17, 2024
Thank you for taking the time to review us, Chris! We're glad you enjoyed your stay with us and hope to see you again soon.

6/10 Okay

Rita, Burbank

Liked: Amenities, property conditions & facilities
It was clean, the hotel staff was excellent, friendly, my only concern was the bathroom smelled like rotten eggs which permeated into the bedroom area, i did not complain but i did let the front desk know when i checked, and she made a note about it
Stayed 4 nights in Apr 2024
Response from DoubleTree North Shore on Apr 17, 2024
Thank you for taking the time to review us, Rita. We're sorry we did not meet your expectations. Please reach out to us if you'd like to discuss your stay further. We hope you try us again on your next visit.

10/10 Excellent

Pran

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff are excellent. Been staying here for years. Everything has gotten better post covid.
Stayed 1 night in Apr 2024
Response from DoubleTree North Shore on Apr 15, 2024
Thank you for your great review, Pran! We're so glad you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from DoubleTree North Shore on Apr 17, 2024
Thank you for the great review, Jonathan! We're glad you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Yi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good place to visit NW
Stayed 2 nights in Mar 2024
Response from DoubleTree North Shore on Apr 7, 2024
Thank you for the great review, Yi! We hope you enjoyed your stay and look forward to hosting you again.

10/10 Excellent

Marcela

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the place! The staff very helpful, clean
Stayed 2 nights in Mar 2024
Response from DoubleTree North Shore on Apr 1, 2024
Thank you for the raving review, Marcela! We're glad you enjoyed your stay with us and look forward to hosting you again.

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place super clean super friendly staff nice people going in and out of the hotel at all times only one time did I get a room that had like chocolate smeared on the walls and the bathroom wasn’t completely clean, but it was like little stuff that could’ve been easily missed Other than that really enjoy staying at this hotel
Stayed 1 night in Jan 2024
Response from DoubleTree North Shore on Mar 28, 2024
Thank you for taking time to review us, Alyssa! We value your feedback and hope you try us again on your next visit.

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and good staff. Highly recommended.
Stayed 1 night in Mar 2024
Response from DoubleTree North Shore on Mar 21, 2024
Thank you for the great review, Anna! We hope you enjoyed your stay and choose us again on your next visit.

8/10 Good

Julia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was efficient and courteous. Room rate was reasonable. Housekeeping was great. Room was a stuffy and the ventilation system didn't seems to work properly.
Stayed 4 nights in Mar 2024
Response from DoubleTree North Shore on Mar 19, 2024
Thank you for taking time to review us, julia! We value your feedback and hope you try us again on your next visit.

6/10 Okay

Kevin

Liked: Cleanliness
Customer service was friendly but charged me for water bottles (placed in the room) when they seemed complimentary. Additionally, the bathroom had no fan ventilation and the thermostat would not control the temperature (was always hot).
Stayed 2 nights in Mar 2024
Response from DoubleTree North Shore on Mar 19, 2024
Thank you for taking time to review us, Kevin. We value your feedback and hope you try us again on your next visit.

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great...surrounded by lots of food options too!
Stayed 3 nights in Mar 2024
Response from DoubleTree North Shore on Mar 19, 2024
Thank you for taking time to review us, Scott! We value your feedback and hope you try us again on your next visit.

8/10 Good

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a wedding Saturday night in the top floor. It was so loud the Bass shook our room on the 9th floor. some other guests were complaining to the staff as well.
Stayed 2 nights in Mar 2024
Response from DoubleTree North Shore on Mar 19, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future. We hope you give us a try again on your next stay in Skokie.

8/10 Good

theresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay- would stay again
Stayed 2 nights in Mar 2024
Response from DoubleTree North Shore on Mar 14, 2024
Thank you for taking time to review us, Theresa! We value your feedback and hope you try us again on your next visit.

10/10 Excellent

nadia

Liked: Cleanliness, staff & service, property conditions & facilities
Love it!!!! If you are not sure of staying here think no more it’s amazing
Stayed 2 nights in Mar 2024
Response from DoubleTree North Shore on Mar 12, 2024
Thank you for the raving review, Nadia! We hope you enjoyed your stay and choose us again on your next visit.

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was spotlessly clean, quiet, offered abundant parking, well appointed room with a luxuriously comfortable king bed at a very affordable price. In my opinion, it is a bargain find.
Stayed 2 nights in Mar 2024
Response from DoubleTree North Shore on Mar 12, 2024
Thank you for the great review, Joseph! We hope you enjoyed your stay and choose us again on your next visit.

10/10 Excellent

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there for a rhythmic gymnastics competition. It was a quick weekend trip. We love staying at doubletree hotels because of the delicious cookies. This particular trip, the staff was kind and helpful, the hotel was very clean and updated, the rooms were large and comfortable. We were very pleased with our stay. If we have future trips to Chicago, this will be our go to hotel.
Stayed 2 nights in Mar 2024
Response from DoubleTree North Shore on Mar 9, 2024
Thank you so much for your raving review, Jennifer! We're glad you enjoyed your stay and hope to see you again.

10/10 Excellent

Patricia, Franklin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and perfect location Cookies were delish
Stayed 1 night in Mar 2024
Response from DoubleTree North Shore on Mar 9, 2024
Thank you for your great review, Patricia! We're glad you enjoyed your stay and our cookies! We hope to see you again soon.

10/10 Excellent

Daniella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from DoubleTree North Shore on Mar 7, 2024
Thank you for the great review, Daniella! We hope you enjoyed your stay and choose us again on your next visit.

8/10 Good

Setrina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 4 nights in Feb 2024
Response from DoubleTree North Shore on Mar 7, 2024
Thank you for taking time to review us, Setrina! We value your feedback and hope you try us again on your next visit.

10/10 Excellent

Angel

Stayed 3 nights in Feb 2024
Response from DoubleTree North Shore on Mar 21, 2024
Thank you for taking time to review us, Angel! We value your feedback and hope you try us again on your next visit.

4/10 Poor

Bobby

Stayed 3 nights in Feb 2024
Response from DoubleTree North Shore on Mar 21, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future. We hope you give us a try again on your next stay in Skokie.

10/10 Excellent

Dania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from DoubleTree North Shore on Feb 16, 2024
Thank you for the great review, Dania! We hope you enjoyed your stay and choose us again on your next visit.

10/10 Excellent

Emine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from DoubleTree North Shore on Feb 13, 2024
Thank you for the great review, Emine! We hope you enjoyed your stay and choose us again on your next visit.

10/10 Excellent

MICHAEL L

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The check-in process was the very best I have ever had. The hotel was classy, quiet, and clean. The server at the restaurant was a bit scatter brained, but overall was an excellent experience!
Stayed 1 night in Feb 2024
Response from DoubleTree North Shore on Feb 11, 2024
Thank you for the great review, Michael! We hope you enjoyed your stay and choose us again on your next visit.

10/10 Excellent

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from DoubleTree North Shore on Feb 11, 2024
Thank you for the great review, Eleanor! We hope you enjoyed your stay and choose us again on your next visit.

10/10 Excellent

Felix

Traveled with family
Liked: Amenities
Great check in!!
Stayed 1 night in Feb 2024
Response from DoubleTree North Shore on Feb 8, 2024
Thank you for your great review, Felix! We hope you choose us again on your next visit.

6/10 Okay

Charles

Liked: Cleanliness
This should have been a rave review. The hotel is very nice with an excellent restaurant. But some things should be noted. The outside of the building was a bit littered. The front desk was a mess. The desk attendants were friendly but a bit harried, and answering the phone from our room took a bit too long. The ice machine on our floor was out of order during our entire stay. Worse, after a long day out of the hotel we returned at 6 pm to find that our room had not been made up. Front desk’s excuse was they must have been short staffed. Wrong answer! Housekeeping finally brought up new towels and took out the trash but had to be called back to remove the dirty towels! None of the above was enough to ruin our stay, but these flaws made the difference between great and just average.
Stayed 3 nights in Feb 2024
Response from DoubleTree North Shore on Feb 8, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future. We hope you give us a try again on your next stay in Skokie.

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from DoubleTree North Shore on Feb 8, 2024
Thank you for the perfect score review, Judith! We hope you enjoyed your stay and choose us again on your next visit.

10/10 Excellent

Andrew, NILES

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from DoubleTree North Shore on Feb 8, 2024
Thank you for the perfect score review, Andrew! We hope you enjoyed your stay and choose us again on your next visit.

10/10 Excellent

Dianna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from DoubleTree North Shore on Feb 8, 2024
Thank you for the perfect score review, Dianna! We hope you enjoyed your stay and choose us again on your next visit.

10/10 Excellent

Jay

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from DoubleTree North Shore on Feb 8, 2024
Thank you for the perfect score review, Jay! We hope you enjoyed your stay and choose us again on your next visit.

2/10 Terrible

Azmath Ali

Disliked: Staff & service
I always do booking through Expedia this time also I didi the same when I went to the check In staff ask me to to pay first which is so embarrassing. I check my transactions it says already paid but the staff said I can’t see here you paid you need to pay fist. Then again I paid with other card and I hope I won’t do booking through Expedia next time thanks
Stayed 1 night in Jan 2024
Response from DoubleTree North Shore on Feb 8, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future. We hope you give us a try again on your next stay in Skokie.

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front Desk Staff Rock
The two ladies are front desk during our check-in were great.
Stayed 1 night in Jan 2024
Response from DoubleTree North Shore on Feb 8, 2024
Thank you for the great review, Patrick! We hope you enjoyed your stay and choose us again on your next visit.

10/10 Excellent

karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to highways and retail, excellent restaurant and room service option. Hotel had comfy beds and was well maintained.
Stayed 1 night in Jan 2024
Response from DoubleTree North Shore on Feb 8, 2024
Thank you for the great review, Karen! We hope you enjoyed your stay and choose us again on your next visit.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from DoubleTree North Shore on Feb 8, 2024
Thank you for the great review! We hope you enjoyed your stay and choose us again on your next visit.

10/10 Excellent

Tim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from DoubleTree North Shore on Feb 8, 2024
Thank you for the great review, Tim! We hope you enjoyed your stay and choose us again on your next visit.

10/10 Excellent

Goutham

Traveled with group
Liked: Amenities
Stayed 3 nights in Dec 2023
Response from DoubleTree North Shore on Feb 8, 2024
Thank you for the great review, Goutham! We hope you enjoyed your stay and choose us again on your next visit.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from DoubleTree North Shore on Feb 8, 2024
Thank you for the great review, Patrick! We hope you enjoyed your stay and choose us again on your next visit.

10/10 Excellent

DATE

everything is clean
Stayed 1 night in Dec 2023
Response from DoubleTree North Shore on Feb 8, 2024
Thank you for the great review, Date! We hope you enjoyed your stay and choose us again on your next visit.

10/10 Excellent

Judith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from DoubleTree North Shore on Feb 8, 2024
Thank you for the great review, Judith! We hope you enjoyed your stay and choose us again on your next visit.

10/10 Excellent

David

Stayed 1 night in Dec 2023
Response from DoubleTree North Shore on Feb 8, 2024
Thank you for the perfect score review, David! We hope you enjoyed your stay and choose us again on your next visit.

10/10 Excellent

Joel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from DoubleTree North Shore on Feb 8, 2024
Thank you for the great review, Joel! We hope you enjoyed your stay and choose us again on your next visit.

10/10 Excellent

Mikhail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from DoubleTree North Shore on Feb 8, 2024
Thank you for the great review, Mikhail! We hope you enjoyed your stay and choose us again on your next visit.

10/10 Excellent

Azmath Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from DoubleTree North Shore on Feb 8, 2024
Thank you for the great review, Azmath! We hope you enjoyed your stay and choose us again on your next visit.

10/10 Excellent

philip

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Quiet with lots of parking
Stayed 1 night in Dec 2023
Response from DoubleTree North Shore on Feb 8, 2024
Thank you for the great review, Philip! We hope you enjoyed your stay and choose us again on your next visit.

4/10 Poor

Shana

Disliked: Cleanliness, staff & service
They never cleaned my room and when I returned at 5:30 pm could not clean it because the cleaning crews left at 4 pm. I then asked for 2 each of coffee, creamer and artificial sweetener for the next morning and someone came to the room and gave me a bag with at least a dozen of each but with about 50 packets of sugar and no artificial sweetener. Then the cleaning crew knocked on my door at 7:30 the next morning and woke me up.
Stayed 2 nights in Dec 2023
Response from Doubletree Skokie on Dec 22, 2023
Thank you for taking the time to share your experience with us. Please accept our apologies for the inconvenience you had during your stay.We take any customer service complaints seriously and use them to inform how we can better serve our customers in future. We’re already looking into what happened in an effort to make sure that it doesn’t happen again.Thank you once again for staying with us and we hope that you give us another opportunity to provide you with better service.

10/10 Excellent

Junghang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s vary comfortable and quiet and clean room was best service!!
Stayed 1 night in Dec 2023
Response from DoubleTree North Shore on Feb 8, 2024
Thank you for the great review, Junghang! We hope you enjoyed your stay and choose us again on your next visit.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expensive Breakfast!
Stay was good. Online check-in and key were excellent. Shocked at the price of the breakfast items. Even the coffee wasn't free.
Stayed 2 nights in Dec 2023
Response from DoubleTree North Shore on Feb 8, 2024
Thank you for taking time to review us! We value your feedback and hope you try us again on your next visit.

6/10 Okay

Corneliu

Stayed 3 nights in Dec 2023
Response from DoubleTree North Shore on Feb 8, 2024
Thank you for taking time to review us, Corneliu! We value your feedback and hope you try us again on your next visit.