Ratings based on 454 Verified Reviews

3.5 out of 5
71% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Rapid City, SD

Extremely rude staff

Posted Mar 30, 2018
Pros: Used to like the value for the price, but I will not tolerate rude staff.
Cons: Fire the night desk clerk.
Location: Casper is a mining and drilling town. For me, a pass-through location.
I’ve given this property my loyalty in the past. That’s over for good. They’ll never see another dime. The night desk clerk sealed that deal. He was a complete a$& hole to my wife about access to the fitness room. No excuse for treating a customer that way. This place used to have wonderful staff. This guy screwed it up completely.
Comment from Hotel Management
Apr 2, 2018 by butchr, Hotel Management
Oh my gosh! I sincerely apologize about the issues you experienced during your stay. We never want a guest to leave unhappy with their stay! The rudeness is not tolerated and will be taken care of. I would love for you to give us another try and continue staying with us! Butch Richards General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from North Dakota

It was ok

Posted Mar 27, 2018
Price was good; room smelled nice; bathroom needed a little more attention (the tub should be cleaner/whiter, in my opinion) and towels were a bit on the rough side; good breakfast; the workout room was a bit too solitary, especially for a woman. THANK YOU for having a working pool and hot tub...first hotel out of 5 that we stayed in over a two week road trip! The young man at the desk should've been more visible, though :/
Comment from Hotel Management
Apr 2, 2018 by butchr, Hotel Management
Thank you for staying at the Baymont Inn and Suites Casper East! My staff and I appreciate your feedback and we will work hard to correct items your presented. I apologize that the desk was not more visible, as they are required to work on laundry and other tasks as well. Butch Richards General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 16, 2018
Nice and quiet. Friendly staff. Clean and attractive
Comment from Hotel Management
Mar 19, 2018 by butchr, Hotel Management
Thank you for your review of Baymont Inn and Suites Casper East! We appreciate the feedback and hope to see you again. Butch Richards General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay

Posted Mar 16, 2018
We had a great experience here good place to stay for what if cost.
Comment from Hotel Management
Mar 16, 2018 by butchr, Hotel Management
Thank you for your feedback! We appreciate the information and look forward to seeing you again. Butch Richards General Manager
1 out of 5
by A verified traveler

Shop around

Posted Mar 5, 2018
I've seen better mattresses in an alley... I'm 29 and can sleep just about anywhere but here. Was placed in an accessible-friendly room and was told this was only room available for the type of reservation I made. Besides the stsfff
Comment from Hotel Management
Mar 7, 2018 by butchr, Hotel Management
We sincerely apologize that you did not sleep well! I will be looking at the mattresses in those rooms and will make recommendations to the owners for replacement. I hope you will give us another try...we won't disappoint! Butch Richards General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Friendly staff

Posted Feb 25, 2018
We enjoyed our stay. Very accommodating staff. The breakfast was good but the eating area is a little crammed and right by the entrance so it was cold. The pool and hot tub were perfect. No towels but understandable due to hotel being booked.
Comment from Hotel Management
Feb 26, 2018 by butchr, Hotel Management
Thank you for taking time to let us know about your stay! My staff and I appreciate the feedback to let us know how we are doing. We hope to see you again soon! Butch Richards GM
4 out of 5
Recommended
for Everyone
by A verified traveler from texas

Good

Posted Feb 5, 2018
Good for the price.
Comment from Hotel Management
Feb 5, 2018 by butchr, Hotel Management
Thank you for your feedback. We appreciate you staying with us and hope to see you again! Butch Richards General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Thermopolis, WY

Excellent motel in Casper

Posted Feb 1, 2018
Pros: Room was clean and spacious. The bed was excellent.
Location: Easy to find right off I 25
Great room, excellent breakfast. Staff very accommodating.
Comment from Hotel Management
Feb 2, 2018 by butchr, Hotel Management
Thank you for your review of Baymont Inn and Suites Casper East! We appreciate the feedback and hope to see you again on your travels to Casper in the future. Butch Richards General Manager
5 out of 5
by A verified traveler

great place to stay

Posted Jan 17, 2018 on Hotels
Staff was friendly and the stay was comfortable and affordable.
Comment from Hotel Management
Jan 18, 2018 by butchr, Hotel Management
Thank you for reviewing our hotel Baymont Inn and Suites Casper East. My staff and I sincerely appreciate feedback from our guests. I hope you were able to visit our heated indoor pool and hot tub and utilize our free wi fi. Thank you for staying with us and we hope to see you again! Butch Richards General Manager
4 out of 5
by A verified traveler

Does the trick.

Posted Jan 15, 2018 on Hotels
Doesn't get much tree for the money.
Comment from Hotel Management
Jan 17, 2018 by butchr, Hotel Management
Thank you for your review. My staff and I appreciate the feedback to let us know how we are doing. We hope to see you again in your travels to Casper. Butch Richards General Manager