Dear Mike, Thank you for your kind words and positive feedback of your stay at Extended Stay America! We are delighted to hear that you enjoyed your stay and that our staff, especially Laura, provided excellent service. We strive to make our guests' experiences as pleasant and convenient as possible. Your compliments about the location and our team are greatly appreciated. We look forward to welcoming you back for another comfortable stay and more enjoyable dining experiences nearby. Safe travels until we see you again!Sincerely,Hotel Management

Thank you for taking the time for the review. I see that you have stayed here several times. It seems like the review scores you are giving us are declining. I just wanted to check in and see what was wrong with your stay.

Dear Kristian, Thank you for taking the time to share your feedback. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Hotel Management

Dear Gary, Thank you for sharing your feedback. We acknowledge your suggestions for enhancing our breakfast selections. We are committed to considering your input as we continuously strive to improve our offerings. It was our pleasure to host you, and we hope to see you again soon.Sincerely,Hotel Management

Dear Melissa, Thank you for your review. It is pleasant to know we met your expectations for a satisfactory hotel experience and that you enjoyed your stay. However, we are sorry for the inconvenience and frustrations caused and will discuss the issues with our maintenance team so that they are addressed on a priority basis. Our front desk can help you while you are our guest; never hesitate to discuss with them. Considering this a rare incident, please return for another good visit.Sincerely,Hotel Management

Dear Anthony, Thank you for choosing Extended Stay America on your recent visit to the area. It is nice to see this type of recognition for our staff, and we will be sure to share this lovely feedback with them. We are also pleased to know that your room and the amenities we provide exceeded all of your expectations and made for a more memorable stay. Thank you again for including us in your travel plans. We look forward to welcoming you back here.Sincerely,Hotel Management

Dear Megan, Thank you for sharing your review with us. We sincerely apologize for any inconvenience you experienced during your stay, particularly with the stairs' cleanliness and the condition of the common areas. Your observations are important to us, and we will address these concerns promptly to ensure a more pleasant experience for future guests. Additionally, we appreciate your comments about the room and breakfast offerings, and we will use your feedback to make necessary improvements. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Guest, Thank you for the feedback about your stay at our hotel. We apologize for the service and noise concerns you experienced. We believe in providing every guest with outstanding hospitality; therefore, we truly regret this was not your experience. This will be addressed appropriately, and we are grateful that you brought this to our attention. We appreciate your comments as they will only help us improve, and we hope you will give us another opportunity to provide you with the excellent visit you deserve. Sincerely,Hotel Management

Dear Jeff, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this caused you. We strive to provide clean and comfortable suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have discussed your feedback with our housekeeping team to ensure all rooms are thoroughly inspected before allocating to future guests. Moreover, we regret that our team was not as responsive as they should have been in addressing your concerns, and we will look into this matter. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Cindy, thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We are taking appropriate steps to ensure future guests do not encounter the same issues. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management

Dear Dennis, thank you for reviewing your stay at Extended Stay America. We are happy your overall stay was enjoyable, and you had an easy check-in, but we want it to be perfect. Our goal is to provide a memorable stay experience to all guests; hence we look forward to welcoming you soon for a much better experience. Sincerely, Hotel Management

Latasha, thank you for posting a review of your recent stay. Please accept our apologies for not meeting your expectations during your visit, and we are sorry for the behavior of our associates. We will share this with the appropriate individual to improve our service going forward. Also, we want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We encourage you to try us again in the near future. We are confident you will have the exceptional stay you deserve. Sincerely, Hotel Management

Michael, thank you for choosing our hotel and taking the time to share your review. We are sorry for the maintenance issues and housekeeping oversights wight your initial rooms. We will address this appropriately to ensure such concerns are not repeated in the future. We understand your frustration and appreciate your patience. We hope to have a future opportunity to restore a favorable impression of our hotel whenever you are in the area. Sincerely, Hotel Management

Donald, thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with the associate you mentioned. Thank you for choosing Extended Stay America, and we hope to welcome you again soon. Sincerely, Hotel Management

Darnesa, thank you for your candid review. We regret the noise disturbance you encountered, and it is unfortunate that you had to leave us earlier than anticipated due to this. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. Meanwhile, we request you to reach out to us for any financial queries you may have, as we would be happy to assist you. We hope you will consider giving us another chance to redeem ourselves. Sincerely, Hotel Management

Dear guest, thank you for staying with us. We apologize for the issues you encountered during your visit. We take our rooms' cleanliness and maintenance very seriously, and your feedback has been shared with our housekeeping, maintenance, and pest-control teams to ensure this is not repeated. We hope you will allow us another opportunity to show you the service you deserve whenever your travels bring you back to the area. Sincerely, Hotel Management

Thank you, Dale, for being a loyal guest of our hotel. We are truly sorry for the inconvenience and the frustration you experience during your stay. We have taken note of your comments and shared them with our front desk and maintenance team to ensure corrective steps are taken right away. We hope you will come and see us again the next time you are in this area. Sincerely, Hotel Management

Laurie, thank you for being our guest. Although you liked some part of your stay, we are sorry for the cleanliness and maintenance issues you experienced during your stay. We certainly understand how frustrating it can be so we have shared your feedback with both the teams to make adjustments immediately. We appreciate your feedback and hope you will revisit us. Sincerely, Hotel Management

Carrol, thank you for sharing the specifics of your stay with us. We regret the noise disturbance you encountered and apologize for the concerns with the bathroom. We will share your comments with our maintenance team and make sure we prevent such reoccurrences. We will also share your comments with our housekeeping team regarding the cleanliness issues you encountered, and take steps to ensure; we are more diligent going forward. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Management

Kristen, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again!  Sincerely, Hotel Management

Thank you for choosing our hotel for your stay. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management

Twilla, thank you for your review. We are glad you had an overall pleasant stay, liked our convenient location, and that your suite was to your satisfaction. Your feedback has been shared with the appropriate individuals in our organization as we begin formulating plans for future updates. We hope to see you again soon. Sincerely, Hotel Management

Rhonda, thank you for selecting us and sharing your experience online. We are glad you had an overall comfortable stay with us and that our services met your expectations. It was a pleasure serving you, and we look forward to seeing you at Extended Stay America. Sincerely, Hotel Management

Thank you for evaluating our hotel. We let you down in the most basic of ways by not providing clean and comfortable accommodations, and we apologize for these mistakes. Please be assured that we take guests' feedback very seriously, and we will address the concerns you outlined. We value you as our guest, and we are sorry for the inconvenience caused. We hope our oversights on this visit will not prevent you from staying with us again. Sincerely, Hotel Management

Christy, thank you for sharing your comments. We are sorry your visit was not a pleasant one and regret the inconvenience caused upon arrival. Moreover, we apologize for the unpleasant service delivered by our front desk staff. We have taken note of your feedback and have shared it with the appropriate individual to make sure we deliver a better service going forward ensuring this is not repeated in the future. Also, we regret your disappointment with our breakfast not being available during your stay due to the current circumstances. Please know we have updated information on our hotel's website so our guests can be aware of what we offer currently. We do hope you consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management

Thank you for the nice rating. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management

Christina, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management

What date did you check in and what is your name

John, thank you for sharing your experience with us. Although you liked the convenience of cooking meals for yourself, we are sorry for the inconvenience had due to the increase in the cost of your stay. As in every city, certain times of the year are busier and command higher rates; however, we surely make an effort to be priced competitively. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management