Ratings based on 74 Verified Reviews

4.3 out of 5
80% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Paxton, IL

Nice hotel.

Posted Feb 1, 2017
Has a very good breakfast. Was very clean. The staff was very friendly.
Comment from Hotel Management
Feb 1, 2017 by Hotel Staff, Hotel Management
We appreciate your feedback. I am pleased you enjoyed your stay with us. Our staff takes great pride in customer satisfaction. So we enjoy your feedback. We hope you will visit us again. Next visit we hope you can have a fun day shopping at Eastland Mall. Sincerely, T. S. Director of Sales
5 out of 5
by Ashley

Fantastic hotel

Posted Jan 23, 2017 on Hotels
Fantastic hotel. Looked remodeled so our room was very nice. Was clean and in a nice, quiet area. Staff was very friendly. Breakfast was good. Would stay again!
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. I will forward your feedback to the IHG Design Team. We hope you will visit us again. Sincerely, T. S. Director of Sales
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Convenient location

Posted Jan 21, 2017 on Orbitz
Location was near food and gas. Hotel was clean with a nice breakfast. Only criticism would be the bathroom. It could use more hooks or towel bars for you to put your clothes on while showering and a place to put wet towels. Also a grab bar in tub would be good.
Comment from Hotel Management
Jan 25, 2017 by Hotel Staff, Hotel Management
We appreciate your feedback. I'm pleased you enjoyed your stay. I will pass along your recommendations to the IHG design team. We hope you will visit us again soon.
5 out of 5
by A verified traveler

Posted Jan 17, 2017 on Hotels
Comment from Hotel Management
Feb 16, 2017 by General Manager, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, T.S. Director of Sales
1 out of 5
by A verified traveler

Unprofessional service staff

Posted Jan 3, 2017 on Hotels
Customer service support was awful. Very noisy and put near laundry and maintenance area. Also, hear impaired area and constant doors slammed. With staff doing the same. Well never go to this hotel or even recommend it to my friends or family!!
Comment from Hotel Management
Jan 6, 2017 by General Manager, Hotel Management
We appreciate your feedback. I apologize for the noise you experienced of slamming doors during your visit. Our housekeeping staff doesn't begin work until 9 am so they will not disturb our guests during their sleep. I have also instructed them to be mindful of our guests while on their shift. We hope you will visit us again. Sincerely, T. S. Director of Sales
4 out of 5
by robert

Posted Jan 3, 2017 on Hotels
Comment from Hotel Management
Jan 5, 2017 by General Manager, Hotel Management
We appreciate your feedback. A great guest experience is what our staff takes great pride in so we value your feedback. We hope you will visit us again the next time you travel to Evansville, IN. Sincerely, T. S. Director of Sales
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean hotel but no Hot tub!

Posted Dec 5, 2016
Pros: The breakfast was good and the beds were comfy. The rooms were also very clean.
Cons: Get a hot tub!
Location: Wish it was a little closer to Evansville. Nothing to do right near the hotel!
We take our staff for an overnight stay every December to relax and shop. We always enjoy coming back to the hotel after a long day of shopping and getting in the hot tub and talking but this hotel does not have a hotel so we probably won't be coming back. We also had to take cold showers because we ran out of hot water in our rooms after one shower.
Comment from Hotel Management
Dec 6, 2016 by Hotel Staff , Hotel Management
We appreciate your feedback. I apologize that you experienced a lack of hot water during your stay. We found the issue and have corrected it. I hope you will visit us again so we can provide you a better experience.
5 out of 5
Recommended
for Families
by A verified traveler from US

Very nice, clean, modern hotel.

Posted Nov 29, 2016
Pros: Modern decor. Simple breakfast available with a fair amount of variety. Beds were comfortable and the room was spacious.
Cons: Bathroom ceiling vent needed to be dusted, otherwise everything was clean and nice.
Location: We were just passing through so we did not visit anything locally. We liked that it was close to the airport so we could pick up the extra rental car.
We had a great experience for our overnight stay. Helpful staff. Nice breakfast. Everything was very well thought out and nicely decorated.
Comment from Hotel Management
Nov 30, 2016 by Hotel Staff, Hotel Management
We appreciate your feedback. We are thrilled you enjoyed your stay. Our staff takes great pride in providing a great guest experience. So we really appreciate the feedback. We hope you will visit us again.
4 out of 5
by A verified traveler

Pool was being worked on.

Posted Nov 27, 2016 on Hotels
We liked the hotel. The location was good for us because we needed to be near I-64. If you plan on doing a lot in Evansville, it's far from everything, but it's what we needed. The room was really nice and the staff was great. The drawback was that the pool was being repainted and not in service. One of the reasons we chose this hotel was because of the indoor heated pool. The kids were disappointed they didn't get to enjoy it, and I was disappointed that I wasn't informed about the pool when I booked the room.
Comment from Hotel Management
Dec 1, 2016 by General Manager, Hotel Management
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the pool being painted during your stay. Rest assured that it will be open as soon as the paint cures.. We value your comments and welcome the opportunity to serve you again. Sincerely, Hotel Staff
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice place

Posted Nov 27, 2016
Would have been better if the pool had been functional. Nothing on website about the pool being closed for repairs.
Comment from Hotel Management
Nov 30, 2016 by Hotel Staff, Hotel Management
We appreciate your feedback. I apologize for you not getting to enjoy the pool during your visit. We repainted the pool and it requires several days of drying. We reported it was closed on the IHG website but it takes a few days to filter out to the other booking sites. I hope you will visit us again so we can show you a better experience.