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Reviews of Bally’s Evansville Casino & Hotel

3 out of 5
Bally’s Evansville Casino & Hotel
421 NW Riverside Drive, Evansville, IN

Reviews

7.6

Good

Rating 10 - Excellent. 389 out of 1000 reviews" "
Rating 8 - Good. 235 out of 1000 reviews" "
Rating 6 - Okay. 181 out of 1000 reviews" "
Rating 4 - Poor. 114 out of 1000 reviews" "
Rating 2 - Terrible. 81 out of 1000 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Dan, Indianapolis

Traveled with partner
Disliked: Staff & service, amenities
Location downtown. Cigarette smoke everywhere, even in our non-smoking room.
Stayed 3 nights in Apr 2024

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bally's is full of friendly and helpful staff, and has some truly breathtaking rooms
Stayed 2 nights in Apr 2024

10/10 Excellent

Deana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay there quite often. Always friendly staff. Very attentive and accommodating. Deana&Dave
Stayed 1 night in Apr 2024
Response from K.Allen on Apr 22, 2024
Thank you so much, Deana & Dave! We hope to see you soon!

4/10 Poor

Vance

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Taking my winnings home Very very dirty
Stayed 1 night in Apr 2024
Response from Samie on Apr 20, 2024
Thank you for your feedback! We'd like to extend our apologies for any dissatisfaction, and use your feedback to help improve for better future experiences.

10/10 Excellent

Michael

Liked: Property conditions & facilities
Great stay . Affordable . Clean rooms
Stayed 1 night in Apr 2024
Response from Samie on Apr 20, 2024
Thank you for sharing your experience with us. We appreciate the feedback and look forward to welcoming you back in the future.

10/10 Excellent

GRAZYNA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sherry on Apr 19, 2024
Thank you so much! Happy to hear you had such a positive experience!

8/10 Good

Zachary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was nice and the employees were polite, patient and helpful.
Stayed 2 nights in Apr 2024
Response from Samie on Apr 17, 2024
Thank you for sharing your experience with us. We appreciate the feedback and look forward to welcoming you back in the future

2/10 Terrible

DeAyre

Disliked: Staff & service
It’s has a pretty lobby
Stayed 1 night in Apr 2024
Response from Samie on Apr 17, 2024
Thank you for your feedback! We'd like to extend our apologies for any dissatisfaction, and use your feedback to help improve for better future experiences.

6/10 Okay

Connie

Liked: Staff & service
I booked a king bed through Expedia but when I got there they told me I had to take a 2 queen bed room. My price didn’t change and it should have . They offered nothing for the change in my reservation and was not happy with Expedia as well
Stayed 2 nights in Apr 2024
Response from Samie on Apr 16, 2024
Thank you for your feedback! We'd like to extend our apologies for any dissatisfaction, and use your feedback to help improve for better future experiences.

8/10 Good

Alecia

Stayed 1 night in Apr 2024
Response from Samie on Apr 16, 2024
Thank you for sharing your experience with us. We appreciate the feedback and look forward to welcoming you back in the future

10/10 Excellent

scott

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Samie on Apr 15, 2024
Thank you for sharing your experience with us. We appreciate the feedback and look forward to welcoming you back in the future

8/10 Good

Edwin L

Traveled with family
Liked: Staff & service, amenities
Too Much Smoking! The smoke drifted into the restaurant
Stayed 1 night in Apr 2024
Response from Samie on Apr 15, 2024
Thank you for posting this review. We appreciate your feedback and plan to share it with our team for continuous improvement. Thank you again for staying with us.

6/10 Okay

Emily

Liked: Cleanliness, staff & service
There were many hidden fees.
Stayed 2 nights in Apr 2024
Response from Samie on Apr 15, 2024
Thank you for posting this review. We appreciate your feedback. Thank you again for staying with us.

4/10 Poor

Penny

Disliked: Cleanliness, property conditions & facilities
Hotel parking check-in was the worse I’ve ever had good thing I was able to walk. Lots of walking to get from parking garage to hotel room. Won’t be back to this location.
Stayed 1 night in Apr 2024
Response from Samie on Apr 15, 2024
Thank you for posting this review. We appreciate your feedback and plan to share it with our team for continuous improvement. Thank you again for staying with us.

4/10 Poor

Kelly C

Traveled with group
Disliked: Amenities, property conditions & facilities
I would not recommend staying at this casino. Sure prices are reasonable, but it’s not worth it. Proper is old and outdated. Rooms smell, beds rock hard, pillows stained, no fridge in room, no safe in room??!!??, stains on beds. Thankfully it was a short stay
Stayed 2 nights in Apr 2024
Response from David S. Hotel Manager on Apr 13, 2024
Thank you for posting your review. We appreciate your feedback and plan to share it with our team for continuous improvement. Will also be meeting with our housekeeping team to resolve the issues you mentioned.

6/10 Okay

Dan

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel itself was older. The rooms were not current for the most part. We enjoyed our stay, but this hotel needs to upgrade significantly.
Stayed 2 nights in Apr 2024
Response from David S. Hotel Manager on Apr 13, 2024
Thank you for posting this review. We appreciate your feedback and plan to share it with our team for continuous improvement. Thank you again for staying with us.

4/10 Poor

Gary

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from David S. Hotel Manager on Apr 13, 2024
Thank you for posting your review. We appreciate your feedback. Please let me if I can be of any further assistance.

8/10 Good

Angela

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from David S. Hotel Manager on Apr 12, 2024
Thank you for letting us know how your stay was. We appreciate your feedback.

4/10 Poor

Diane

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The property is next to the river with nice views. The parking garage was dirty. The wallpaper is pealing and the rooms need updating.
Stayed 1 night in Apr 2024
Response from David S. Hotel Manager on Apr 10, 2024
Thank you for sharing your experience with us. We appreciate your feedback. I have forward your comments to the appropriate departments so that they can resolve the issues you mentioned. Thank you again for being our guest.

8/10 Good

Stephen, Smyrna

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from David S. Hotel Manager on Apr 10, 2024
Thank you for your review. We appreciate your feedback. We look forward to welcoming you back soon.

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Samie on Apr 6, 2024
Thank you for taking the time to let us know of your experience. Your feedback is appreciated.

8/10 Good

Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice to have the casino as an option
Stayed 1 night in Mar 2024
Response from Samie on Apr 2, 2024
Thank you for taking the time to let us know of your experience. Your feedback is appreciated.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Samie on Apr 2, 2024
Thank you for taking the time to let us know of your experience. Your feedback is appreciated.

10/10 Excellent

Hans, Carmel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice view of the Ohio River from our room and Cavanaugh's restaurant.
Stayed 1 night in Mar 2024
Response from David on Mar 31, 2024
Thank you for sharing. Let us know if you need anything else.

2/10 Terrible

mark

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sherry on Mar 31, 2024
Hello! I'm sorry to hear that you did not have the best stay. I do see some room moves, but no explanation as to why. My apologies for whatever situation arose to cause that. I hope you give us another try, and we will do our best to better your stay!

10/10 Excellent

Brenda

Stayed 1 night in Mar 2024
Response from Sherry on Apr 19, 2024
Thank you for the great feedback! It is truly appreciated!

6/10 Okay

Valerie

Traveled with group, Business traveler
Liked: Cleanliness, staff & service
Room was smoke free, but getting to the room was smoky!
Stayed 1 night in Mar 2024
Response from Samie on Mar 29, 2024
Thank you for your feedback! We'd like to extend our apologies for any dissatisfaction, and use your feedback to help improve for better future experiences.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good friendly Hotel and Casino.
Stayed 1 night in Mar 2024
Response from Samie on Mar 29, 2024
Thank you for taking the time to let us know of your experience. Your feedback is appreciated.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Samie on Mar 29, 2024
Thank you for taking the time to let us know of your experience. Your feedback is appreciated.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Samie on Mar 26, 2024
Thank you for taking the time to let us know of your experience. Your feedback is appreciated.

10/10 Excellent

Jamie

Stayed 2 nights in Mar 2024
Response from Samie on Apr 15, 2024
Thank you for sharing your experience with us. We appreciate the feedback and look forward to welcoming you back in the future

4/10 Poor

Walter Jeffery

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1990 called and wants its hotel and casino back. Seemed like this property might have been nice 30 years ago but the carpeting was nasty and worn. Felt unsafe at night. The room was ok. But the wall receptacle did not work and the room was not cleaned during the two nights i was there. And there's a resort fee of over twenty dollars that gets tacked on. Just call it a parkingfee and be honest. Two homeless men were camped in the lobby and their trash was left.
Stayed 2 nights in Mar 2024
Response from Samie on Mar 18, 2024
Thank you for your feedback! We'd like to extend our apologies for any dissatisfaction, and use your feedback to help improve for better future experiences.

2/10 Terrible

Reina

Disliked: Cleanliness, staff & service, property conditions & facilities
There are numerous reasons I did not enjoy my stay. 1st- Expeida did not make me a aware of the $22 a day resort fee. found out an hour before checkin and expedia would not let me cancel, even though the resort said they could refund expedia. 2nd- I was booked into a smoking room, the desk changed that for me 3rd- the hotel reeked of cigarette smoke everywhere except our room. The carpets in the halls were disgusting, the restaurant wasn't open, there was what looked like vomit on the floor in front of the elevators our entire stay 4th- The gym is not as pictured online. It only had 2 treadmills and no other equipment. I had to drive to a planet fitness to work out 5th- no cleaning service for stayovers? I was raised in the hotel industry for 21 years and have never heard of such a thing. I was very disappointed.
Stayed 3 nights in Mar 2024
Response from David S. Hotel Manager on Mar 15, 2024
Thank you for sharing your experience with us. Please know that I will be sharing your feedback with our housekeeping team. We are issuing you a credit of 68.97 for the three days of resort fees based on your story. I sincerely apologize for not meeting your expectations.

4/10 Poor

Travis

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
No microwave or fridge in the room. Never received maid service between nights
Stayed 1 night in Mar 2024
Response from Samie on Mar 13, 2024
Thank you for your feedback! We'd like to extend our apologies for any dissatisfaction, and use your feedback to help improve for better future experiences.

6/10 Okay

Eric

Stayed 1 night in Feb 2024
Response from Samie on Mar 12, 2024
Thank you for your feedback! We'd like to extend our apologies for any dissatisfaction, and use your feedback to help improve for better future experiences.

8/10 Good

Angela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great room and comfortable beds. The shower water never got very warm and the drain didn’t drain right.
Stayed 1 night in Feb 2024
Response from Samie on Mar 5, 2024
Thank you for your feedback! We'd like to extend our apologies for any dissatisfaction, and use your feedback to help improve for better future experiences.

8/10 Good

Sidney

Stayed 1 night in Feb 2024
Response from Samie on Mar 20, 2024
Thank you for taking the time to let us know of your experience. Your feedback is appreciated.

8/10 Good

RICKY

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room, the only thing bad is the hot water issues. Have to let it run for over 20 minutes just to have hot water
Stayed 2 nights in Feb 2024
Response from Samie on Feb 27, 2024
Thank you for your feedback! We'd like to extend our apologies for any dissatisfaction, and use your feedback to help improve for better future experiences.

6/10 Okay

Terry

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Samie on Feb 27, 2024
Thank you for your feedback! We'd like to extend our apologies for any dissatisfaction, and use your feedback to help improve for better future experiences.

2/10 Terrible

Rachel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Samie on Feb 27, 2024
Thank you for your feedback! We'd like to extend our apologies for any dissatisfaction, and use your feedback to help improve for better future experiences.

10/10 Excellent

Henry, springfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Samie on Feb 27, 2024
Thank you for taking the time to let us know of your experience. Your feedback is appreciated.

2/10 Terrible

constance

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No hot water in the shower and bad city view. Furniture dirty and old wood. Tv too small. Carpet burned and dirty. Horrible experience never again
Stayed 1 night in Feb 2024
Response from Samie on Feb 27, 2024
Thank you for your feedback! We'd like to extend our apologies for any dissatisfaction, and use your feedback to help improve for better future experiences.

4/10 Poor

brad

Traveled with partner
Disliked: Staff & service, amenities
This hotel is separated from another hotel by a casino. You can no longer check in here, you have to physically go to the other hotel to check in and then go back. All vending machines for drinks on ground floor were empty, as well as the vending machine on our floor. Housekeeping came in to our room at 9:55 am while we were still in there to start cleaning.
Stayed 1 night in Feb 2024
Response from Samie on Feb 12, 2024
Thank you for your feedback! We'd like to extend our apologies for any dissatisfaction, and use your feedback to help improve for better future experiences.

8/10 Good

Kindra

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Drunk patrons getting loud and threatening, not certain where security was..made me nervous
Stayed 1 night in Feb 2024
Response from Samie on Feb 12, 2024
Thank you for your feedback! We'd like to extend our apologies for any dissatisfaction, and use your feedback to help improve for better future experiences.

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Samie on Feb 12, 2024
Thank you for taking the time to let us know of your experience. Your feedback is appreciated.

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the bathroom
Stayed 1 night in Feb 2024
Response from Samie on Feb 7, 2024
Thank you for taking the time to let us know of your experience. Your feedback is appreciated.

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, property conditions & facilities
I love that you had to use a key card everywhere
Stayed 1 night in Feb 2024
Response from Samie on Feb 7, 2024
Thank you for taking the time to let us know of your experience. Your feedback is appreciated.

8/10 Good

Todd

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I accidentally booked a smoking room in the tower and there were no non-smoking rooms left. The desk clerk was very helpful and offered to have them run an ozone machine in the room. It really didn’t smell too bad in the room although the hallway reeked. The tower is MUCH better than the casino hotel which we stayed at a month or so ago. There are very few restaurants on site but we were there for a catered party and that food was very good.
Stayed 1 night in Jan 2024
Response from Samie on Jan 31, 2024
Thank you for taking the time to let us know of your experience. Your feedback is appreciated.

2/10 Terrible

Madison

Stayed 1 night in Jan 2024
Response from Samie on Mar 20, 2024
Thank you for your feedback! We'd like to extend our apologies for any dissatisfaction, and use your feedback to help improve for better future experiences.

10/10 Excellent

Lacey

Stayed 1 night in Jan 2024
Response from Samie on Mar 20, 2024
Thank you for taking the time to let us know of your experience. Your feedback is appreciated.