Outdoor pool, sun loungers

Reviews of Days Inn by Wyndham Florida City

2.5 out of 5
Days Inn by Wyndham Florida City
124 E Palm Dr, Florida City, FL

Reviews

6.0
Rating 10 - Excellent. 199 out of 1000 reviews" "
Rating 8 - Good. 194 out of 1000 reviews" "
Rating 6 - Okay. 193 out of 1000 reviews" "
Rating 4 - Poor. 179 out of 1000 reviews" "
Rating 2 - Terrible. 235 out of 1000 reviews" "

5.8/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dilraj, Bronx

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything okay
Stayed 3 nights in Mar 2024

10/10 Excellent

Latisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 15, 2024
Hello Latisha,We are thrilled to hear that you had an exceptional experience during your stay with us! We look forward to welcoming you back soon for another amazing stay.

2/10 Terrible

William

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was rude when we addressed our concerns. Their was cigarettes marks all over our sheets. Their was hair in our showers and our trash was already half filled when we got the room. One of the worst experiences
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 12, 2024
Dear William,We apologize sincerely for the unacceptable experience you had during your stay. Your feedback regarding the rude behavior of the front desk staff, the cleanliness issues with the sheets and shower, as well as the state of the room upon arrival, is deeply concerning and does not meet the standards we strive to uphold. We take your comments seriously and will address these issues with our team to ensure such incidents are not repeated in the future. Your comfort and satisfaction are our top priorities, and we regret that we fell short in providing a positive experience for you. We appreciate your feedback and the opportunity to improve our services.Sincerely, Hotel Manager

6/10 Okay

Elizabeth, Key West

Traveled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
The bed seemed new and was clean and well-made, but the property and grounds were in a sorry state. It’s inexpensive, so you get what you pay for.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 2, 2024
Dear Elizabeth,Thank you for sharing your feedback with us. We're pleased to hear that you found the bed comfortable and well-maintained. However, we apologize for any disappointment regarding the condition of the property and grounds. We strive to provide a pleasant environment for all our guests, and we will take your comments into consideration for future improvements. We value your input and hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

4/10 Poor

Steven

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There were rusty parts of metal in our shower. We didn't get into the airport until late and the directions on the paper said we couldn't check after 10:00PM so we stayed at a different hotel, The we got there and the room was just dirty feeling. the bed was uncomfortable and there was a piece of rusty metal in the shower. The people outside were smoking and yelling and it just made us feel uncomfortable. We left in the morning and got a different hotel in Miami. So we basically stayed 1 night out of the 4 we paid for. Very sad.
Stayed 4 nights in Mar 2024
Response from Manager on Apr 2, 2024
Hello Steven, We apologize for the inconveniences you encountered during your stay and appreciate your feedback. Your concerns will be shared with the appropriate teams for review. Please feel free to reach out to our management directly to further discuss your experience.

4/10 Poor

Juliana

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The humidity inside ,like mold smell
Stayed 3 nights in Mar 2024
Response from Manager on Apr 2, 2024
Hello Juliana, We regret to learn about your experience with the humidity and mold smell. We advise all future guests to reach out directly to management with any concerns during their stay. Your feedback is valuable as we continuously strive to improve our guests' experiences.

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a dump
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 30, 2024
Hi Richard! We're deeply sorry to hear about your negative experience during your stay. Providing a comfortable and enjoyable experience for our guests is our priority, and we're disappointed to learn that we fell short of your expectations. Your feedback is important to us, and we take it seriously. We will address the issues you've raised to ensure they are resolved promptly. If you would like to discuss your experience further or if there's anything we can do to make it right, please don't hesitate to reach out to us directly. We hope to have the opportunity to regain your trust in the future.

4/10 Poor

Tammy

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 4 nights in Mar 2024
Response from Guest Relations Management on Mar 30, 2024
Hi Tammy! Thank you for sharing your rating, though we're genuinely sorry to see that your experience with us fell short of expectations, as reflected in the 2 out of 5 rating. We sincerely apologize for any aspects of your stay that did not meet your satisfaction. Your feedback is incredibly valuable to us as we continuously strive to improve and provide exceptional experiences for all our guests. If there are specific areas where we can address and enhance your experience, please don't hesitate to reach out to us directly. We hope for the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future.

2/10 Terrible

Bryan

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 27, 2024
Hi Bryan! We're genuinely sorry to learn that your experience didn't meet your expectations, as indicated by your rating of 1 out of 5. Please accept our sincere apologies for any inconvenience or discomfort you may have encountered during your stay. Your feedback is important to us, and we're committed to addressing any issues you raise to ensure that they don't recur in the future. If you would like to discuss your concerns further or provide more details about your experience, please don't hesitate to reach out to us. We hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future.

10/10 Excellent

Krystle

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing that bothered me what the air conditioner being filthy and as well the nats and flies in the bathroom, housekeeping did not come everyday and supply toilet paper , towels , sheets not cleaned the room.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 24, 2024
Hello Krystle,We appreciate your feedback and apologize for any inconvenience caused during your stay. Your comments will be shared with our housekeeping team for further review and improvement. Our staff strives to ensure cleanliness and comfort for all guests. Your input is valuable to us as we continually work to enhance our services and facilities for future visitors.

10/10 Excellent

Krystle

Stayed 2 nights in Mar 2024
Response from Hotel Manager on Apr 11, 2024
Dear Krystle,Thank you for the 5-star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure. Sincerely, Hotel Manager

10/10 Excellent

Jonathan, Winter Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience and super friendly staff
Stayed 2 nights in Mar 2024
Response from Manager on Mar 20, 2024
Hello Jonathan,We genuinely appreciate your positive feedback on our friendly staff. Your satisfaction is our top priority, and we strive to create excellent experiences for all our guests. If you ever need assistance or have any concerns, please do not hesitate to reach out to our management team directly.

10/10 Excellent

Mary

Stayed 2 nights in Mar 2024
Response from Hotel Manager on Apr 2, 2024
Dear Mary,Thanks for the stay and your appreciation with a five-star rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

6/10 Okay

Takashi

Stayed 2 nights in Mar 2024
Response from Hotel Manager on Apr 2, 2024
Dear Takashi,Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again.Sincerely, Hotel Manager

2/10 Terrible

Elsa del

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Elsa del,We're sorry to hear about your experience. Please feel free to reach out to us directly with more details so we can address any concerns you may have.

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not book with this location. One of the worst hotels I have ever stayed at. Room smelt gross, blankets were dirty, shower was terrible. I did not want to take off my shoes. I usually do not write reviews… but I had to share my experience with this one.
Response from Guest Relations Management on Mar 8, 2024
Hi Amanda! We're sincerely sorry to hear about your negative experience during your recent stay. It's distressing to learn about the issues you encountered, including the unpleasant odor in the room, dirty blankets, and subpar shower experience. Maintaining cleanliness and providing a comfortable environment for our guests are top priorities for us, and we apologize for falling short of meeting these standards during your visit. Your feedback is invaluable to us, and we will address these concerns with our housekeeping and maintenance teams immediately to ensure that such oversights are rectified promptly and do not recur in the future. We understand the importance of a positive guest experience, and we regret that we did not meet your expectations. Please accept our sincerest apologies for any inconvenience or discomfort caused. We appreciate you taking the time to share your feedback with us, and we hope to have the opportunity to regain your trust and provide you with a much-improved experience should you choose to stay with us again in the future. If there's anything else we can do to assist you or if you have any further feedback to share, please don't hesitate to reach out to us directly.

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable very good
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on Mar 7, 2024
Hi Arturo! Thank you for your feedback! We're delighted to hear that you found your stay with us to be very comfortable and enjoyable. Providing a comfortable and pleasant experience for our guests is our top priority, and we're glad that we succeeded in meeting your expectations. We look forward to welcoming you back for another great stay in the future. If there's anything else we can do to assist you, please don't hesitate to reach out.

10/10 Excellent

Maria

Stayed 2 nights in Mar 2024
Response from Manager on Mar 24, 2024
Hello Maria,We are thrilled to hear that you had a wonderful experience at our hotel! We hope to welcome you back soon for another enjoyable stay.

2/10 Terrible

Cailin

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 5, 2024
Hi Cailin! We're deeply sorry to learn that your experience fell short of expectations, as indicated by your rating of 1 out of 5. Please accept our sincere apologies for any shortcomings you encountered during your stay. Your feedback is invaluable in helping us improve, and we're dedicated to making the necessary changes to enhance the guest experience. We hope you'll consider giving us another chance to provide you with the exceptional service and comfort you deserve.

2/10 Terrible

Ralph

Disliked: Cleanliness, property conditions & facilities
The property was dirty, gross, and i am very disappoibted in Wyndham name is behind thus property. The tub was filthy and walls were with holes and grime dripping diwn walls.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 5, 2024
Hi Ralph! We are deeply sorry to hear about your disappointing experience during your recent stay with us. Providing a clean and comfortable environment for our guests is our top priority, and it is clear that we did not meet our own standards or your expectations during your visit. We sincerely apologize for the cleanliness issues you encountered in your room, including the condition of the tub, walls, and overall cleanliness of the property. This is not the level of service we aim to provide, and we take your feedback very seriously. We will address these issues immediately with our housekeeping and maintenance teams to ensure that corrective action is taken to prevent similar issues from occurring in the future. We understand how important it is for our guests to have a comfortable and enjoyable stay, and we are truly sorry for any inconvenience or discomfort you experienced as a result of these issues. Your feedback is invaluable to us as we work to improve and enhance the experience for all of our guests. We hope that you will give us another opportunity to exceed your expectations during a future visit. If there's anything else we can do to make amends or assist you further, please don't hesitate to reach out to us directly.

2/10 Terrible

John

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was old and dirty. I will be complaining. I took pictures of our room and our friend’s room. To bea part of Wyndham it’s very disappointing.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 5, 2024
Hi John! We are deeply sorry to hear about your disappointing experience during your recent stay with us. Providing a clean and comfortable environment for our guests is our top priority, and it's clear that we did not meet our own standards or your expectations during your visit. We sincerely apologize for the condition of your room and for any inconvenience or discomfort it may have caused you. Your feedback is incredibly valuable to us, and we take it very seriously. We will address these issues immediately with our housekeeping and maintenance teams to ensure that corrective action is taken to prevent similar issues from occurring in the future. As part of the Wyndham family, we hold ourselves to high standards of quality and service, and we are truly sorry that we fell short of those standards during your stay. We understand your disappointment, and we are committed to taking the necessary steps to improve and enhance the experience for all of our guests. We encourage you to reach out to our management team directly with any further concerns or feedback you may have. We want to make things right and regain your trust as a valued guest. Thank you for bringing these issues to our attention, and we hope that you will give us another opportunity to exceed your expectations during a future visit.

2/10 Terrible

zebang

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 5, 2024
Hi Zebang! We're truly sorry to hear about your disappointing experience during your recent stay, reflected in your rating of 1 out of 5. Please know that we take your feedback seriously and will address the issues you've raised to ensure they're not repeated. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust in the future.

6/10 Okay

Amiel Ian

Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from Guest Relations Management on Mar 2, 2024
Hi Amiel! Thank you for taking the time to share your feedback and for rating your stay with us as 3 out of 5. We appreciate your honest evaluation, and it provides valuable insights for us to improve our services. If there are specific areas where you feel we could have done better, please don't hesitate to let us know. Your satisfaction is important to us, and we hope to have the opportunity to enhance your experience in the future.

10/10 Excellent

Priscilla

Traveled with partner, Traveled with pets
Liked: Amenities
Very nice and clean. The staff was very nice also🤗
Stayed 1 night in Feb 2024
Response from Manager on Mar 2, 2024
Hello Priscilla,We are thrilled to hear that you enjoyed our hotel's cleanliness and friendly staff. Your positive feedback is greatly appreciated! We strive to provide a memorable stay for all our guests and we hope to welcome you back again soon.

2/10 Terrible

Anthonette

Stayed 3 nights in Feb 2024
Response from Guest Relations Management on Mar 21, 2024
Hi Anthonette! We're genuinely sorry to learn that your experience did not meet your expectations, reflected in your rating of 1 out of 5. Please accept our apologies for any inconvenience or discomfort you may have experienced during your stay. Your feedback is important to us, and we will use it to identify areas for improvement. If you would like to discuss your concerns further or provide more details about your experience, please don't hesitate to reach out to us. We hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future.

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
The location to the highway.
Stayed 1 night in Feb 2024
Response from Manager on Feb 28, 2024
Hello Douglas,We appreciate your feedback regarding the hotel's proximity to the highway. Should you have any concerns in the future, feel free to reach out to our management team. Thank you for choosing to stay with us.

6/10 Okay

Alexis

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 27, 2024
Hi Alexis! Thank you for sharing your feedback and for rating your stay with us as 3 out of 5. We appreciate your honest evaluation, and it provides valuable insights for us to enhance our services. If there are specific aspects of your stay that you believe could be improved, please don't hesitate to let us know. Your satisfaction is our priority, and we look forward to the opportunity to welcome you back for a more enjoyable experience in the future.

4/10 Poor

Diane

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Very grimy floor and uncomfortable bed, and the ceiling showed definite signs of water leaks from the bathroom above. I don't mind budget hotels if they're clean and have an acceptable shower, but after looking at my socks I was grossed out. The staff was very nice and the breakfast was typical. We got the last available room for the night, so maybe others were better.
Stayed 1 night in Feb 2024
Response from Manager on Feb 28, 2024
Hello Diane, We apologize for the inconvenience you experienced during your stay and appreciate your feedback. Our team works hard to provide a comfortable and clean environment for all our guests. Your comments have been noted for further evaluation. We hope you consider staying with us again in the future.

2/10 Terrible

Alexandria

Disliked: Property conditions & facilities
Property was in disrepair and filthy
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Alexandria,We are disheartened to hear about your experience and regret that the property did not meet your expectations. Your feedback is important, and we will address this matter with our team for improvement. Should you wish to discuss this further, please feel free to reach out to our management team for assistance.

2/10 Terrible

Ashley

Traveled with partner
Entire building smells like smoke
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Ashley,We appreciate your feedback regarding the smell of smoke. We aim to address all concerns to create a comfortable environment for our guests. Your comments have been forwarded to our management team for further review. Thank you for bringing this to our attention.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Linda,We're delighted to hear you had a fantastic stay with us! Should you have any further comments or suggestions, please don't hesitate to reach out. We look forward to welcoming you back soon!

2/10 Terrible

Stephanie

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in. Used the bathroom to shower which was absolutely disgusting. Yellow stains all over the walls - not even sure what from. It looked like yellow droplets everywhere. We left for a few hours for dinner and put the evening in. Once we returned and it was time for bed, there were several sketchy people hanging around the property. The car beside ours had no handles left on the passenger side. We didn’t feel comfortable parking there. We noticed cobwebs in the corners above the tv. There were rat traps in the parking lot. And there were cats hanging around that other people staying had food for. You could hear them meowing outside the door. It was so bad that we packed up everything at 11pm and left for another hotel. We informed the staff at the front desk that we would be leaving because of how dirty our room was and the cats and people hanging around to which he did nothing about. We are now trying to get money back but because we booked through Expedia, the hotel could not do it. Save yourself the trouble and spend the money to stay somewhere else! Expedia should remove this hotel from their site so no one else has to deal with what I’m now dealing with.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 19, 2024
Hi Stephanie! We're truly sorry to hear about your experience during your recent stay with us. Your feedback is incredibly concerning, and we apologize for the multiple issues you encountered. It's unacceptable that you found the condition of your bathroom to be so unsatisfactory, and we apologize for the lack of cleanliness. Rest assured that we will investigate this matter thoroughly with our housekeeping team to ensure that proper cleaning standards are upheld in all areas of our hotel. Additionally, we apologize for any discomfort or concern caused by the presence of other individuals around the property and the condition of nearby vehicles. Your safety and peace of mind are of the utmost importance to us, and we take any reports of suspicious activity or safety hazards very seriously. We also regret to hear about the inconvenience caused by the presence of cats and the noise disturbance they created. We understand how this could have further impacted your stay and are committed to addressing this issue promptly. Please know that we take your feedback seriously and will use it to make necessary improvements to ensure that future guests do not encounter similar issues. We apologize for any inconvenience you experienced in trying to resolve your concerns with the front desk staff, and we will address this communication breakdown internally to ensure it does not happen again. We deeply regret that we were not able to meet your expectations during your stay, and we understand your frustration with the booking process through Expedia. While we are unable to process refunds directly for bookings made through third-party websites like Expedia, we encourage you to reach out to their customer service team for assistance in resolving this matter. We sincerely apologize for the negative impression your stay has left, and we appreciate your feedback as it helps us to continually improve. We understand that you may not consider staying with us again, but if you ever reconsider, please reach out to us directly so that we can ensure your next experience is significantly better. Thank you for bringing these issues to our attention, and we wish you all the best in your future travels.

10/10 Excellent

Milagros

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
They are great
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 15, 2024
Hi Milagros! Thank you for your positive feedback! We're thrilled to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we met your expectations. If there's anything else we can do to enhance your experience during your next stay or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back for another wonderful stay!

8/10 Good

Sidney

Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 21, 2024
Hi Sidney! Thank you for your rating of 4 out of 5. We appreciate your feedback and are glad to hear that you had a positive experience overall. Your comments are valuable to us as we continuously strive to improve our services. If there are any specific areas where you feel we could have done better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.

8/10 Good

Francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you to the customer service, nice man service He always nice
Stayed 5 nights in Feb 2024
Response from Guest Relations Management on Feb 13, 2024
Hi Francisco! Thank you for choosing to stay with us and for sharing your feedback! We're pleased to hear that you had a positive experience with our customer service team, particularly with the kind service provided by one of our staff members. Your compliments will be passed along to the team member mentioned, as they'll be delighted to hear that their efforts were appreciated. We're committed to providing excellent service to all our guests, and your feedback motivates us to continue delivering exceptional experiences. Should you have any further suggestions or if there's anything else we can do to enhance your future stays, please let us know. We look forward to welcoming you back for another enjoyable experience at Days Inn by Wyndham Florida City!

2/10 Terrible

Richard

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Would rather of slept in my car. Never got room service cleaning or towels. Cops were here every other night. Never again
Stayed 5 nights in Feb 2024
Response from Guest Relations Management on Feb 13, 2024
Hi Richard! We're sincerely sorry to hear about your disappointing experience during your recent stay. It's disheartening to learn that you did not receive the standard of service that we strive to provide to all our guests. Please accept our sincerest apologies for the lack of room service cleaning and towels during your stay. This falls well below our usual standards, and we understand the frustration and inconvenience it must have caused you. Regarding the presence of law enforcement, we take the safety and security of our guests and property very seriously, and we assure you that we are actively addressing any concerns in this regard. Your feedback is incredibly valuable to us, and we will be thoroughly investigating the issues you've raised to ensure that they are promptly addressed and rectified. We understand that you may not wish to return, but we would appreciate the opportunity to make it right. If you would be willing to discuss your experience further, please reach out to our management team directly. Once again, we apologize for the shortcomings you experienced and hope to have the chance to regain your trust in the future.

6/10 Okay

Katelyn

Traveled with family
Disliked: Amenities, property conditions & facilities
One of the lights in the room was burned out and never got replaced. It seemed as though some guests were staying on the property long term which is probably why breakfast is no longer served. Overall, average hotel with limited amenities.
Stayed 4 nights in Jan 2024
Response from Guest Relations Management on Feb 6, 2024
Hi Katelyn! Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the burned-out light in your room. It's important to us that all aspects of your stay meet your expectations, and we regret that we fell short in this regard. We'll address this issue promptly to ensure it doesn't happen again in the future. Regarding breakfast, we apologize for any disappointment caused by its absence. We understand the importance of a satisfying breakfast during your stay, and we'll take your comments into consideration as we strive to improve our amenities and services. We appreciate your feedback about the overall experience and the observation about long-term guests. We strive to provide a comfortable environment for all our guests, whether they're staying for a short or extended period. Your comments will help us identify areas for improvement and better meet the needs of all our guests. If you have any further feedback or if there's anything else we can do to enhance your experience, please don't hesitate to let us know. We value your input and hope to have the opportunity to welcome you back for a better experience in the future.

8/10 Good

Quenaana

Stayed 7 nights in Jan 2024
Response from Manager on Feb 10, 2024
Hello Quenaana,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating and we're delighted to hear that you had a pleasant experience with us. Should you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future.

6/10 Okay

Elizabeth, Key West

Disliked: Staff & service, amenities, property conditions & facilities
The room was run down and not very well maintained. It was clean, but because it was poorly maintained it didn’t feel clean.
Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello Elizabeth,Thank you for sharing your feedback regarding your recent stay. We appreciate your comments and apologize for any inconvenience caused. We continuously strive to improve our facilities and will address the maintenance concerns you mentioned. We hope you still had a comfortable stay overall and we look forward to welcoming you again in the future.

6/10 Okay

Sherman

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Great location, needs some cleaning and atention.
Stayed 5 nights in Jan 2024
Response from Guest Relations Management on Jan 16, 2024
Hi Sherman! Thank you for taking the time to share your feedback with us. We appreciate your comments and are pleased to hear that you found our location to be great. We apologize for any cleanliness issues you encountered during your stay. Your feedback is important to us, and we take it seriously. Rest assured that we are addressing this matter with our housekeeping team to ensure a more pristine environment for our guests. We appreciate your constructive feedback and the opportunity to improve. If there are specific areas that require more attention or if you have additional suggestions, please feel free to share them. We hope that despite these concerns, you had an overall satisfactory experience, and we would be grateful for the opportunity to welcome you back and provide a more seamless stay in the future.

2/10 Terrible

Denis

Disliked: Cleanliness, staff & service, property conditions & facilities
I would never stay there anymore the water not draining not in the sink not in the tab they not cleaning the rooms and not giving clean towels I had to fight with them every day for towels and clean room and the didn’t do it. Never! Never! Never again going to this place
Stayed 4 nights in Jan 2024
Response from Guest Relations Management on Jan 11, 2024
Hi Denis! We sincerely apologize for the disappointing experience you had during your recent stay. Your feedback is concerning, and we regret that we fell short of meeting your expectations in several aspects. The issues you mentioned regarding the water drainage, room cleanliness, and the provision of clean towels are not reflective of the standard of service we aim to provide. We understand the importance of a comfortable and clean environment, and we are truly sorry for the inconvenience you endured. Please be assured that we take your comments seriously, and we will be addressing these matters with our housekeeping and management teams to ensure that corrective measures are implemented immediately. We understand your frustration, and we sincerely apologize for any inconvenience this may have caused. If there's anything more you would like to share about your experience or if there's anything we can do to make amends, please feel free to contact us directly. We appreciate your feedback, and we hope you might consider giving us another chance to provide you with the positive experience you deserve.

6/10 Okay

Katherine, Kissimmee

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Katherine, We appreciate you choosing our hotel for your stay. If you have any specific concerns or feedback about your experience, please don't hesitate to reach out to us directly so we can address them accordingly. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.

2/10 Terrible

Neb

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty, staff unfriendly and unhelpful, but I guess they do what they can with what they have. Incredibly noisy from the road.
Stayed 3 nights in Dec 2023
Response from Manager on Jan 10, 2024
Hello Neb, We apologize for any inconvenience you may have experienced during your stay. We appreciate your feedback and will address these concerns with our team to ensure a higher level of cleanliness and friendliness. We understand that noise can sometimes be a challenge due to our location near the road. Thank you for bringing these matters to our attention and we hope to have the opportunity to welcome you back in the future.

6/10 Okay

Emily

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property seemed old and depressed, but the staff was very friendly
Stayed 1 night in Jan 2024
Response from Manager on Jan 7, 2024
Hello Emily,Thank you for your feedback regarding our friendly staff. While we appreciate your kind words, we are sorry to hear that you found the property to be old. We continuously strive to provide a comfortable and enjoyable experience for our guests. Should you have any further concerns, we encourage you to reach out to our management team directly.

2/10 Terrible

Brooke

They didn’t have a non smoking room for me even though I had made the reservation in advance
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Jan 3, 2024
Hi Brooke! Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you experienced with the availability of a non-smoking room despite your advance reservation. This is not the experience we aim to provide, and we understand the frustration it may have caused. Your comments are important to us, and we will investigate this issue to understand what led to the miscommunication and ensure it does not happen in the future. We appreciate your patience and understanding in this matter. If there's anything specific you'd like to share or if there's anything else we can do to address your concerns and enhance your experience in the future, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back for an improved stay.

4/10 Poor

Duver

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The place had mini muffins and beverages as a continental breakfast. Lasted only till 8 am. Many people loitering around. People resided on property. Outdoor trash was over filled everywhere front desk people were not personable
Stayed 4 nights in Dec 2023
Response from Manager on Dec 31, 2023
Hello Duver,Thank you for sharing your feedback regarding our continental breakfast and the presence of loitering individuals on our property. We appreciate your input and will take it into consideration as we strive to continually improve our services. If you have any further concerns, please contact our management team directly.

6/10 Okay

Cheryl

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Manager on Dec 31, 2023
Hello Cheryl,We're sorry to hear that your stay with us did not fully meet your expectations. Please feel free to reach out to our hotel directly with any specific feedback you'd like to share. We appreciate your time and hope to have the opportunity to host you again in the future.

4/10 Poor

Brentisha

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were bugs in my room and a horrible smell. They gave me another room but the smell still remained even after I sanitized and sprayed air freshener.
Response from Guest Relations Management on Dec 28, 2023
Hi Brentisha! We sincerely apologize for the inconvenience and discomfort you experienced during your stay. Your feedback about bugs and an unpleasant smell is deeply concerning, and we want to assure you that this is not the standard we strive to uphold. Our team will conduct a thorough inspection to address the issue of bugs and work on eliminating the unpleasant odor. We understand the impact this had on your stay, and we appreciate your patience. If there are any specific details you'd like to share or if there's anything else we can do to address your concerns further, please feel free to reach out. We value your insights and hope to have the opportunity to make amends for a more positive experience in the future.

2/10 Terrible

Natalie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yuk!
Disgusting other people hair on the floor dirty people smoking weed felt uncomfortable and not safe I’ve stood here before and no problems and that was a year ago not good at all
Stayed 2 nights in Dec 2023
Response from Manager on Dec 24, 2023
Hello Natalie,We apologize for any discomfort you experienced during your stay. The safety and comfort of our guests is of utmost importance to us. Please understand that we take these concerns seriously and have shared your feedback with our management team for further review. We value your loyalty and hope to have the opportunity to provide a better experience for you in the future.

8/10 Good

AJ

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023
Response from Manager on Dec 17, 2023
Hello AJ,We appreciate you choosing our hotel for your stay. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.