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Reviews of Marriott's Crystal Shores

3.5 out of 5
Marriott's Crystal Shores
600 S Collier Blvd, Marco Island, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 142 out of 200 reviews" "
Rating 8 - Good. 45 out of 200 reviews" "
Rating 6 - Okay. 4 out of 200 reviews" "
Rating 4 - Poor. 6 out of 200 reviews" "
Rating 2 - Terrible. 3 out of 200 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Carlos

Traveled with family
Liked: Cleanliness, property conditions & facilities
The beach was crowded with people from outside of the hotel with music so loud that we couldnt rest on the sand quiet. I suggest to take care of that specially if we are paying such a high rate for our villa- Thanks
Stayed 1 night in Mar 2024
Response from Lea - Front Desk on Apr 3, 2024
Good afternoon and thank you for your valued feedback. Unfortunately, Marco Island beaches are open to the public so not much we are able to do about the noise level from the local people enjoying the beach. We do hope to see you in the future!

2/10 Terrible

Chad

Traveled with family
Disliked: Amenities, property conditions & facilities
really frustrating that when i called hotel directly (at this point i have been told that there are no workers who do reservations at the hotel and that I must have been transferred) to make a reservation they offered me two free kids breakfasts with our stay. I would not have known to ask for that. when we went down for breakfast the server had no idea our breakfast was free and she suggested i go to the front desk. we would have never gotten a full buffet for the kids as one of them ordered only cereal and one ordered pancakes. and we prob would have just went somehwere else where my omelet wouldnt have been $22. insane price for an omelet with nonorganic ingredients. the lady at the front desk was not kind smiley or helpful and said it wasnt the hotels fault it was reservations fault. when i showed her the phone number i called she said ow that was our number but they must have transferred you. i then asked to talk to the manager. everyone passed on the blame and was pretty rude at your hotel. if someone is going to be offering free breakfasts but actually lying its a pretty low way to sell a room. just dont even offer that if you cant live up to that. I would expect that from somewhere other than a higher level mariott
Stayed 1 night in Mar 2024
Response from Lea - Front Desk on Apr 3, 2024
Thank you for your feedback, I am sorry for your experience. I believe you may be referring to the JW Marriott that is just North of us here at Crystal Shores as we do not offer on-site breakfast. We hope you give us another chance and see you in the future.

8/10 Good

yosvany

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Lea - Front Desk on Feb 4, 2024
Thank you for your valued feedback. We hope to see you again in the future!

10/10 Excellent

LINDA

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Lea - Front Desk on Feb 4, 2024
Thank you! We are happy to hear your enjoyed your time with us and we hope to see you in the future.

10/10 Excellent

Otto

Stayed 1 night in Oct 2023

10/10 Excellent

Cristhian

Liked: Cleanliness, property conditions & facilities
Muy bueno
Stayed 2 nights in Oct 2023
Response from Marriott Crystal Shores on Oct 14, 2023
We are happy to hear you had a great time. We look forward to hosting you again soon!

10/10 Excellent

Boaz

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 4 nights in Sep 2023
Response from Lea - Front Desk on Oct 4, 2023
We are so happy to hear you enjoyed your time with us! Hope you had safe travels and see you next trip.

10/10 Excellent

sandor

Liked: Cleanliness, property conditions & facilities
Nice property !
Stayed 2 nights in Sep 2023
Response from Marriott Crystal Shores on Oct 3, 2023
We are happy to hear that you enjoyed your stay with us. We look forward to hosting you again soon!

10/10 Excellent

Caroline, Boca Raton

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Super clean, modern renovation, quiet, peaceful
Stayed 1 night in Sep 2023
Response from Lea - Front Desk on Oct 1, 2023
We are SO happy you had a great time here with us. Thank you for your feedback and we will see you next time.

10/10 Excellent

Marlene

Traveled with family
Liked: Cleanliness, room comfort
Perfect gateway
It was a great vacation this hotel is a plus very family oriented
Stayed 5 nights in Sep 2023
Response from Marriott Crystal Shores on Sep 27, 2023
We are happy to hear you enjoy your stay with us. We hope to host you again soon.

10/10 Excellent

Misleidys

Stayed 2 nights in Sep 2023
Response from Marriott Crystal Shores on Sep 23, 2023
We are happy to hear that you enjoyed your stay with us. We hope to host you again soon!

8/10 Good

Blanca

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Marriott Crystal Shores on Sep 5, 2023
We are happy to hear that you enjoyed your stay with us. We hope to host you again soon.

4/10 Poor

Sara

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
They only give one parking permit per apartment and they don't give another option! How is it possible for 8 people to fit in a car? The people at the reception are very rude and we ask to speak to the manager and they are also rude and they send you to park in the shopping malls, across the street, it does not matter if you have children or people with disabilities
Stayed 1 night in Sep 2023
Response from Marriott Crystal Shores on Sep 23, 2023
Thank you for your feedback.

10/10 Excellent

Jorge, Miami

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This maybe one of the most beautiful units in the Marriott Vacation Club. The kitchen was modem and full equipmentmen. We did not use the restaurants since we ate in the unit. The beach and the pools are very nice. The sunset was incredible.
Stayed 2 nights in Aug 2023
Response from Marriott Crystal Shores on Aug 29, 2023
Thank you for the feedback! We are happy to hear that you enjoyed your stay with us. We look forward to hosting you again soon.

10/10 Excellent

Robert

Stayed 3 nights in Aug 2023
Response from Marriott Crystal Shores on Sep 23, 2023
Thank you for the feedback regarding your stay. We are happy to hear that you enjoy your time with us at Crystal Shores. We hope to host you again soon.

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is extremely nice and very well kept. Our rental was actually a two bedroom apartment with views of the street and lateral view of the water. Immaculate and luxurious, huge full kitchen and large balcony, comfortable bathrooms etc The pools on site were large and accommodated a large number of people (there are two of them, one on each level) and the property itself is very well cared for. Staff at the bars and restaurant on site are very nice and the front desk staff couldn’t be more helpful or accommodating. I proposed to my now fiancé during this trip over New Year’s Eve and the staff helped me decorate the room per my request while we were away at dinner on the 31st and even provided us very nice champagne for the post midnight toast. I was super happy and will gladly stay with them again when visiting marco island
Response from Nick C- Front Office Manager on Sep 2, 2023
Thank you for your kind words! I am so happy that you had a great stay and we very much look forward to your return to sunny Crystal Shores! Congratulations on your engagement.

10/10 Excellent

Yunaisa

Liked: Cleanliness, property conditions & facilities
Excellent hotel
Stayed 3 nights in Aug 2023
Response from Front Office Management on Sep 2, 2023
Thank you for your kind words! We look forward to serving you again in the future.

8/10 Good

Leonor

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
This is a beautiful place to stay. People were nice. The only thing was not happy about, is that I took a shower and went to dry off with the towel and the towel had a big stain. Sorry to say but it looked like feces and I had wiped my face with it. I was grossed out the whole day. I did complaint and they were nice, apologizing and told me that they were going to send someone to change our towels and clean the room. When we came back. It never happened, We asked them again but still nobody came to change the towels. The hotel is beautiful but service wasn't as expected.
Stayed 2 nights in Aug 2023
Response from Lea - Front Desk on Aug 30, 2023
Thank you for your review Leonor! We apologize for the lack of service regarding the incident with the towels. This is not something typical for us here at Marriott's Crystal Shores. We hope we will get a chance to see you and the family again.

10/10 Excellent

Arleet

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property in general but specially the villa was above our expectations. Super recommended for families with little kids. We really enjoyed and are thinking of coming back soon.
Stayed 1 night in Jul 2023
Response from Marriott Crystal Shores on Aug 4, 2023
We are happy to hear you enjoyed your vacation with us here in Marco Island. We look forward to hosting you again soon.

10/10 Excellent

Alejandro

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent and clean
Stayed 2 nights in Jul 2023
Response from Marriott Crystal Shores on Jul 13, 2023
Thank you for your valuable feedback! We are happy to hear that you enjoyed your time with us. We look forward to hosting you again soon.

10/10 Excellent

Eduardo

Stayed 3 nights in Jul 2023
Response from Marriott Crystal Shores on Aug 4, 2023
Thank you for your review of your stay with us at Crystal Shores. We hope to host you again soon.

10/10 Excellent

Kathryn

Stayed 1 night in Jul 2023
Response from Lea - Front Desk on Jul 6, 2023
Thank you for your review and happy to hear you had a great stay with us. Safe travels and we will see you next trip!

10/10 Excellent

Ilien

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Es un hermoso lugar,tranquilo y a la vez divertido para niños
Stayed 4 nights in Jun 2023
Response from Marriott Crystal Shores on Jun 24, 2023
Thank you we are happy to hear you had an amazing time with us. We look forward to seeing you again soon.

10/10 Excellent

nadia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2023
Response from Marriott Crystal Shores on May 19, 2023
Thank you for the feedback, we are happy to hear that you had an excellent time with us at Crystal Shores. We look forward to seeing you soon.

10/10 Excellent

Jelena

Stayed 2 nights in May 2023
Response from Lea - Front Desk on May 18, 2023
Thank you, Jelena. We are happy you enjoyed your time here with us and hope to see you back soon!

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2022
Response from Lea - Front Desk on Sep 25, 2022
We are so happy to hear that you had a great stay with us! We hope to see you again for any future stays.

8/10 Good

Tracy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property is beautiful and the pools and beach were wonderful. The staff was great and very accommodating. Our room was in need of a few updates (dishwasher) and it was a handicap room so we wished the shower had at least a curtain. There was some construction going on, but overall, fantastic resort.
Stayed 2 nights in Sep 2022
Response from Lea on Sep 16, 2022
Thank you for your feedback Tracy! I will ensure this feedback on the dishwasher gets to the appropriate party along with the accessible shower needs. We will see you next trip!

10/10 Excellent

Carlos

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Incredible in all area's.. Great for vacations with the whole family..
Stayed 4 nights in Jun 2022
Response from Marriott Crystal Shores on Jul 2, 2022
Thank you for your feedback! We are happy to hear that you enjoyed your stay.

10/10 Excellent

Ilien

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2022
Response from Lea H. on Apr 26, 2022
Thank you for your review! We are so happy you enjoyed your stay with us at Marriott's Crystal Shores. We hope to see you back in the future.

8/10 Good

Milan

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2022
Response from Lea H. on Mar 14, 2022
Thank you for your response to your recent stay. Glad to hear you enjoyed your time with us and hope to see you in the future.

10/10 Excellent

Rachelle

Traveled with family
Liked: Cleanliness, room comfort
#lovinlife
Beautiful location, beautiful property with amenities, Friendly staff, a separate pool and slide for kids and families. Restaurant on the property, bar on the property, and plenty of games to play on the property. You can’t get a better room view when facing the pool and the ocean
Stayed 2 nights in Dec 2021

8/10 Good

Itzhak

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Maide

Stayed 1 night in Oct 2021

10/10 Excellent

Ernesto

Traveled with family
Liked: Cleanliness, room comfort
Amazing stay
Amazing experience, good service and great property. Well located
Stayed 3 nights in Sep 2021

8/10 Good

Yuliet

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2021

8/10 Good

Jonathan

Traveled with family
Liked: Cleanliness, room comfort
Not as good as expected
It was ok, but not that satisfied that there was no breakfast included and that pool was only until 11pm. Also check out time at 10am sucks
Stayed 1 night in Sep 2021

10/10 Excellent

TERRY

Traveled with family
Liked: Cleanliness, room comfort
Great stay
Stayed 3 nights in Sep 2021

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Sep 2021

10/10 Excellent

liset

Stayed 2 nights in Aug 2021

10/10 Excellent

Ana

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property is in a perfect location. You have a variety of restaurants right across the street. Not to mention how beautiful the hotel is and the ambiance is great. Definitely going back.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Muy buen hotel perfecto para unas vacaciones en familia
Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Stayed 2 nights in Jun 2021

10/10 Excellent

Edgar

Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Apr 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
rooms were 2 bedroom suites, very nice
Stayed 5 nights in Apr 2021

10/10 Excellent

Yeniley

Traveled with family
Liked: Cleanliness, room comfort
Beautiful views
Great location, hotel is amazing it has over 3 pools , one of them has a slide which was perfect for the kids. Rooms were sparkling clean , beautiful view from the balcony.
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Family trip
Excellent. Very nice staff, pool area wonderful
Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Crystal shores is excellent for families. The room had a kitchen and a washer/dryer which made it nice to eat in for a few meals and take less clothes for the trip. The resort is within walking distance to a number of nice restaurants and shops. There are a bunch of activities on the beach and the concierge is helpful. The staff was polite and seemed to be genuinely happy. I will absolutely return.
Stayed 4 nights in Dec 2020

10/10 Excellent

Christina

Liked: Cleanliness, room comfort
Wonderful location and beautiful villa!
The stay was wonderful. The villa was beautiful and had everything you could need for your stay. The pools gave you lots of choices on temperature and noise levels. Sunsets were gorgeous on the beach and from the property!
Looking into villa from patio
From the upper pool
From the patio
Stayed 3 nights in Feb 2021

10/10 Excellent

Marita

Traveled with family
Liked: Cleanliness, room comfort
Marco Island resort
Great setup for a family or couples vacation.
Stayed 1 night in Feb 2021