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Reviews of Quality Inn Florida City - Gateway to the Keys

2.5 out of 5
Quality Inn Florida City - Gateway to the Keys
333 SE 1st Ave, Florida City, FL

Reviews

8.4

Very Good

Rating 10 - Excellent. 468 out of 1005 reviews" "
Rating 8 - Good. 350 out of 1005 reviews" "
Rating 6 - Okay. 117 out of 1005 reviews" "
Rating 4 - Poor. 45 out of 1005 reviews" "
Rating 2 - Terrible. 25 out of 1005 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

mattie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, great location to explore the upper keys and Homestead.
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on Apr 14, 2024
Hi Mattie,We appreciate your positive feedback regarding the cleanliness of our hotel, the friendliness of our staff, and our convenient location for exploring the Upper Keys and Homestead area. Maintaining a clean and welcoming environment is a top priority for us, and we're glad to hear that it met your expectations. Our team works diligently to ensure that every guest has a pleasant stay, and we're thrilled that you experienced our commitment to excellent service. Should you choose to stay with us again in the future, we aim to continue providing you with a comfortable and enjoyable experience.

10/10 Excellent

Estefani

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing
Stayed 3 nights in Apr 2024
Response from Guest Relations Specialist on Apr 13, 2024
Hi Estefani,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating and comments about how relaxing your stay was, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

Kathryn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the continental breakfast, but we were also right next to two restaurants and a gas station which was very convenient.
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on Apr 12, 2024
Hi Kathryn! Thank you for sharing such positive feedback and for giving us a perfect rating. We are delighted to hear that you enjoyed our continental breakfast and found our location to be conveniently close to local amenities like restaurants and a gas station. It’s great to know that these aspects of your stay added to your comfort and convenience. We strive to offer a pleasant experience, and your satisfaction is very rewarding for us. We appreciate your kind words and are thrilled you had a wonderful stay. We look forward to welcoming you back for another enjoyable visit.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Apr 2024
Response from Guest Relations Specialist on Apr 7, 2024
Hi Maria,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

6/10 Okay

Suri

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room floor was dirty even after we got room service. But the staff, esp the manager were really good about anything else we needed
Stayed 5 nights in Mar 2024
Response from Guest Relations Specialist on Apr 7, 2024
Hi Suri,We deeply apologize for the inconvenience caused by the cleanliness issue in your room despite our room service efforts. Our housekeeping team strives to maintain impeccable standards, and we will address this matter promptly. However, we're delighted to hear that you found our staff, especially the manager, to be attentive and accommodating during your stay. Your feedback is invaluable, and we'll use it to enhance our service quality further. Thank you for bringing this to our attention.

10/10 Excellent

wayne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff Is Awesome!
Stayed 3 nights in Mar 2024
Response from Guest Relations Specialist on Apr 7, 2024
Hi Wayne,We're thrilled to hear that you had a positive experience with our staff during your stay! Providing exceptional service is at the core of our values, and we're glad to see that reflected in your feedback. Our team takes great pride in ensuring all guests feel welcomed and well taken care of throughout their time with us. Thank you for acknowledging their hard work and dedication to making your stay memorable. We hope to welcome you back again soon for another fantastic experience.

6/10 Okay

Sarah Elizabeth

Traveled with group
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Breakfast wasn’t served one morning with no explanation. Carpet in room made feet turn black. Requested housekeeping for garbage, towels and toilet paper 3 days into stay and directed on how to do it ourselves. Property otherwise was clean and well maintained. Breakfast was excellent
Stayed 4 nights in Mar 2024
Response from Guest Relations Specialist on Apr 4, 2024
Hi Sarah Elizabeth,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Regarding breakfast, we strive to provide consistent service and will address any lapses in communication with our team. We're sorry to hear about the issue with the carpet and housekeeping, and we'll also look into these matters to ensure they're promptly resolved. However, we're delighted to hear that you found our property clean, well-maintained, and enjoyed our excellent breakfast. Your comments will assist us in improving our services for future guests.

8/10 Good

Holly

Traveled with family
Liked: Staff & service, property conditions & facilities
Minutes to the Keys and the Everglades. Rooms were clean, breakfast was good, beds were comfortable, grounds were spotless. Room had a mini fridge and a microwave. Mcdonalds was walking distance for morning coffee. I'd definitely stay again, price is right, no fee to park, but the best part is how close it is to Biscayne and The Everglades.
Stayed 3 nights in Mar 2024
Response from Guest Relations Specialist on Apr 4, 2024
Hi Holly,We're thrilled to hear that you enjoyed your stay at our hotel and appreciated our convenient location near the Keys and the Everglades. It's wonderful to know that you found our rooms clean and comfortable, and that our breakfast met your expectations. Our team works diligently to maintain the grounds, so it's rewarding to hear that they were spotless during your visit. We're also delighted that you found the amenities like the mini fridge and microwave convenient for your needs. We look forward to welcoming you back on your next trip to the area.

10/10 Excellent

SANDRA

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very nice and helpful
Stayed 2 nights in Mar 2024
Response from Guest Relations Specialist on Apr 4, 2024
Hi Sandra,We're thrilled to hear that you found our staff to be very nice and helpful during your stay. Providing exceptional service is always our top priority, and we're glad that our team made a positive impression on you. It's our goal to ensure that every guest feels welcomed and well taken care of throughout their time with us. Thank you for sharing your experience, and we hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Jacqueline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and fantastic staff. Breakfast was good every morning and food was replenished frequently. We had a great stay for 6 nights...would stay there again for sure.
Stayed 6 nights in Mar 2024
Response from Guest Relations Specialist on Apr 4, 2024
Hi Jacqueline,We're thrilled to hear that you enjoyed your stay with us! Our team takes great pride in providing exceptional service and ensuring that our guests have a memorable experience. It's wonderful to know that you found our location convenient and appreciated the efforts of our staff. We strive to maintain high standards in all aspects of our hotel, from the quality of our breakfast to the attentiveness of our team. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future!

4/10 Poor

Jiho

Traveled with family and small children
Disliked: Cleanliness
Very old property around geto area near by state 1 highway, lots of motorcycle noise over the night with small bathroom and old air-conditioning system which makes terrible noise! Cheap and near by key west!
Stayed 4 nights in Mar 2024
Response from Guest Relations Specialist on Apr 4, 2024
Hi Jiho,We appreciate your feedback regarding your recent stay at our hotel. While we understand your concerns about the age of the property and its proximity to the highway, we strive to provide comfortable accommodations at competitive rates. As for the noise disturbances, we regret any inconvenience caused by external factors such as motorcycle noise, which unfortunately fall beyond our control. Rest assured, we value your insights and will continue to work towards enhancing the overall guest experience within our means.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Thoroughly enjoyed our stay. Ideal location for going to the Keys, the Everglades or Biscayne National Park. Hot breakfast has a nice selection. Staff was very helpful.
Stayed 3 nights in Mar 2024
Response from Guest Relations Management on Mar 30, 2024
Hi Christine! Thank you for your outstanding review! We're thrilled to hear that you thoroughly enjoyed your stay with us and that our location was ideal for your explorations of the Keys, Everglades, and Biscayne National Park. We're also delighted that you found our hot breakfast selection to your liking and that our staff provided helpful service throughout your stay. Your satisfaction is our utmost priority, and we're grateful for your kind words. We look forward to welcoming you back for another wonderful stay in the future!

8/10 Good

Jasmin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area
Stayed 4 nights in Mar 2024
Response from Guest Relations Management on Mar 28, 2024
Hi Jasmin! Thank you for your feedback! We're glad to hear that you found our hotel's location convenient. If there are any areas where we can improve to make your experience even better next time, please don't hesitate to let us know. We appreciate your business and hope to welcome you back again soon!

10/10 Excellent

Suzanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property very friendly staff close to highway 1 into keys
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on Mar 28, 2024
Hi Suzanne! Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay with us and found our property and staff to your liking. We strive to provide excellent service and convenience to all our guests. If you're ever in the area again, we'd love to welcome you back for another pleasant stay.

10/10 Excellent

scott

Liked: Cleanliness, staff & service
So clean and spacious
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 28, 2024
Hi Scott! We're thrilled to hear that you had such a positive experience during your stay! Cleanliness and spaciousness are priorities for us, and we're glad to see that reflected in your feedback. Thank you for choosing us, and we hope to welcome you back again soon! If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.

10/10 Excellent

Melissa

Traveled with family
Liked: Amenities
The room was clean and comfortable but older. The staff was amazing! Everyone was helpful and polite. They went out of their way to help and give suggestions of attractions to visit in the area. Before booking I had read the reviews from others, glad they pointed me here!
Stayed 4 nights in Mar 2024
Response from Guest Relations Management on Mar 28, 2024
Hi Melissa! Thank you for your positive feedback! We're delighted to hear that you found our staff helpful, polite, and accommodating. It's our priority to ensure that our guests have a comfortable and enjoyable stay, and we're glad that you appreciated our efforts. We apologize for any inconvenience caused by the age of the room, but we're pleased to know that it was clean and comfortable for you. We're also grateful for the recommendations from other guests that led you to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back on your next visit!

8/10 Good

Norman

Traveled with family
Very clean but older facility. Staff is very friendly. Good breakfast and excellent heated pool!
Stayed 4 nights in Mar 2024
Response from Guest Relations Management on Mar 26, 2024
Hi Norman! Thank you for your review! We're delighted to hear that you found our facility very clean and our staff friendly. It's great to know that you enjoyed the breakfast and found our heated pool excellent. Your feedback is appreciated, and we hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

JESSICA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds, clean rooms. Breakfast was decent and staff was great. No negatives about this place—I’d stay again. Seemed pretty safe when I went out running at 5:30 am, too.
Stayed 3 nights in Mar 2024
Response from Guest Relations Management on Mar 26, 2024
Hi Jessica! Thank you for sharing your positive experience! We're thrilled to hear that you found our beds comfortable, rooms clean, and breakfast decent. It's also great to know that you felt safe during your stay and that our staff provided excellent service. We appreciate your feedback and look forward to welcoming you back for another stay in the future!

8/10 Good

Kevin and Jennifer

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on Mar 23, 2024
Hi Kevin and Jennifer! Thank you for your feedback and for rating your stay with us as 4 out of 5. We're glad to hear that you had a positive experience overall. Your comments are valuable to us as we continuously strive to improve our services. If there are any specific areas where you feel we could have done better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.

8/10 Good

Tejas

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best 2 star hotel stay money can buy. Heavily guarded and walled hotel makes it feel a bit unsafe. Building’s super old, but upgraded. Staff were very friendly. Although they couldn’t come in person, they accommodated requests at the front desk. Our bathroom tub was worn and didn’t drain. Floors, though cleaned, felt very slimy and dirty. Breakfast’s ok, but not good. Very low quality foods
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on Mar 21, 2024
Hi Tejas! Thank you for taking the time to share your feedback with us. We're glad to hear that you found value in your stay and that our staff provided friendly service. We apologize for any inconvenience you experienced with the safety measures and the condition of the facilities. Your comments regarding the bathroom tub and the cleanliness of the floors are concerning, and we will address these issues with our housekeeping and maintenance teams to ensure that improvements are made. Regarding breakfast, we apologize if it did not meet your expectations. Your feedback is important to us, and we will use it to make necessary adjustments to improve the quality of our offerings. We appreciate your understanding and hope that despite the shortcomings you encountered, you were able to enjoy your overall stay with us. If there's anything else we can do to address your concerns or if you have any further comments, please don't hesitate to reach out to our management team. We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 19, 2024
Hi Gary! Thank you for your feedback and for rating your stay with us as 4 out of 5. We're glad to hear that you had a positive experience overall. Your comments are valuable to us as we continuously strive to improve our services. If there are any specific areas where you feel we could have done better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 17, 2024
Hi Anthony,Thank you for being our guest with us at Quality Inn in Florida City and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Kristen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a very good location for a stop on our way to Key West. Rooms were nice and clean, stafff was friendly. Nice pool and outside area. Good breakfast on site.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 16, 2024
Hi Kristen,Thank you for choosing Quality Inn in Florida City. We're thrilled to hear you found our hotel to be a convenient and enjoyable stopover during your journey to Key West. Maintaining clean and comfortable rooms is a top priority for us, and we're glad you appreciated our efforts. Our friendly staff takes pride in providing excellent service, and it's wonderful to hear they made a positive impression on your stay. We're pleased you were able to take advantage of our amenities, including the refreshing pool and delicious breakfast options, to enhance your experience with us.

10/10 Excellent

Nora

Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Apr 4, 2024
Hi Nora,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at Quality Inn in Florida City. We were greeted nicely by Nick and he also checked us out. The hotel was our place to stay after venturing off into the Everglades. A few hours after we checked out, we forgot something in our room and Nick quickly retrieved it for us!
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on Mar 13, 2024
Hi Brian! Thank you for your fantastic review! We're delighted to hear that you had such a great stay with us at Quality Inn in Florida City. It's wonderful to know that Nick provided you with excellent service during both check-in and check-out. Our team strives to make each guest feel welcome and valued, and we're glad that Nick went above and beyond to ensure your satisfaction. We're also pleased that our hotel served as a convenient base for your adventures in the Everglades. We understand the importance of providing a comfortable and convenient stay for our guests, and we're thrilled that we could meet your needs. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back again in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

8/10 Good

Jamie

Traveled with family
Liked: Staff & service
It was a nice inexpensive hotel close to the Florida keys
Stayed 2 nights in Mar 2024
Response from Guest Relations Specialist on Mar 10, 2024
Hi Jamie,We're delighted to hear that you found our hotel to be a pleasant and affordable option during your visit to the Florida Keys. Being close to such a renowned destination adds to the convenience and value of our location. Our team strives to provide a comfortable and enjoyable experience for all our guests, and we're glad we could meet your expectations. Thank you for choosing to stay with us, and we hope to welcome you back again in the future.

8/10 Good

Jeanine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is great for the price. Everything was clean. The working ice machine was an added a nice bonus. Quiet area with easy access to the Everglades, monkey Jungle and air boat rides. We had to drive to get to a few restaurants if you want something other than fast food but not too far. We enjoyed our stay.
Stayed 3 nights in Mar 2024
Response from Guest Relations Management on Mar 6, 2024
Hi Jeanine! Thank you for choosing to stay with us and for sharing your feedback! We're glad to hear that you found our hotel to be great for the price and that everything was clean during your recent stay. We're delighted that you enjoyed the convenience of the working ice machine and the quiet area surrounding the hotel. Providing convenient amenities and a peaceful environment for our guests is important to us, so it's wonderful to know that these aspects of your stay met your expectations. We're also pleased to hear that you found the location convenient for accessing nearby attractions like the Everglades, Monkey Jungle, and airboat rides. We strive to provide a convenient location for our guests to explore the area, and we're glad that our location met your needs. Thank you for your feedback about the proximity to restaurants. We understand the importance of dining options for our guests, and we'll take your feedback into consideration as we strive to enhance the overall guest experience. Thank you once again for your kind words, and we look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can do to assist you, please don't hesitate to let us know.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the hotel was somewhat older, it was impeccably clean and always has a comfortable welcoming feel.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 5, 2024
Hi Terry! Thank you for choosing to stay with us and for sharing your positive feedback! We're delighted to hear that you had a great experience during your recent stay. We're glad to hear that you found our hotel to be impeccably clean and that it had a comfortable and welcoming feel. Maintaining a high standard of cleanliness and providing a comfortable environment for our guests are top priorities for us, so it's wonderful to know that we succeeded in this regard. We appreciate your understanding that our property may be older but are pleased to hear that it still met your expectations in terms of cleanliness and comfort. Your satisfaction is important to us, and we're glad that we were able to provide you with a pleasant stay. Thank you once again for your kind words, and we look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can do to assist you, please don't hesitate to let us know.

10/10 Excellent

Timothy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The house keeping staff was excellent and very courteous.
Stayed 9 nights in Feb 2024
Response from Guest Relations Management on Mar 1, 2024
Hi Timothy! Thank you for your positive feedback! We're delighted to hear that our housekeeping staff provided excellent service during your stay. We'll be sure to pass along your kind words to them. If you ever find yourself in the area again, we'd love to welcome you back for another enjoyable stay.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
It was my first stay there, I was more than pleasantly surprised. It may be a little older facility, but it was first rate nonetheless, especially for the reasonable price. This hotel is a definite do over.
Stayed 2 nights in Feb 2024
Response from Guest Relations Management on Mar 1, 2024
Hi Terry! We're thrilled to hear that your first stay with us exceeded your expectations! It's wonderful to know that you found our facility to be first-rate despite its age, and we're delighted that you found the price to be reasonable. We appreciate your kind words and look forward to welcoming you back for another great stay in the future!

6/10 Okay

Bhargav

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Noticeable odor when walking around property which is unpleasant
Stayed 2 nights in Feb 2024
Response from Guest Relations Management on Feb 29, 2024
Hi Bhargav! We're sorry to hear about the odor you noticed around the property. We'll make sure to address this concern promptly to ensure a more pleasant experience for all our guests in the future. Your feedback is valuable to us, and we appreciate you bringing this to our attention. If there's anything else we can do to enhance your stay, please feel free to let us know. We hope to have the opportunity to welcome you back again in the future.

10/10 Excellent

CARLOS, St. Croix

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ease to walk to Denny’s after a long flight
Stayed 8 nights in Feb 2024
Response from Guest Relations Management on Feb 27, 2024
Hi Carlos! It's great to hear that our location was convenient for you after your flight! If there's anything else we can do to make your stay even more comfortable, just let us know. We appreciate your feedback and hope to welcome you back again in the future!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Great jumping off point when visiting the Everglades. Staff is friendly and attentive. Rooms are clean and comfortable.
Stayed 2 nights in Feb 2024
Response from Guest Relations Specialist on Feb 24, 2024
Hi Patrick,We're thrilled to hear that our hotel served as a fantastic base for your Everglades adventure! Our team takes great pride in delivering exceptional service, and it's wonderful to know that you found our staff to be friendly and attentive throughout your stay. Maintaining clean and comfortable rooms is a top priority for us, ensuring that each guest has a relaxing and enjoyable experience. We appreciate your feedback and hope to welcome you back for another memorable stay in the future!

2/10 Terrible

Diane

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Relations Management on Feb 24, 2024
Hi Diane! We're truly sorry to hear about your disappointing experience during your recent stay. Your rating of 1 out of 5 concerns us greatly, and we genuinely apologize for any discomfort or inconvenience you encountered. We take your feedback seriously and will investigate the issues you've raised to prevent similar occurrences in the future. Your satisfaction is of utmost importance to us, and we're committed to making things right. If you would be willing to provide more details about your stay, we'd appreciate the opportunity to address your concerns directly. We hope to have another chance to exceed your expectations in the future.

8/10 Good

Kathleen, Beach Lake

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Checking had two friendly and extra helpful ladies. My room had no toilet paper so I had to go pick some up at the desk. Breakfast was very basic . Bed and pillows very comfortable but room had a strange smell along with the hallway.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 21, 2024
Hi Kathleen! Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. We're glad to hear that you encountered friendly and helpful staff during check-in, but we apologize for the oversight regarding the missing toilet paper in your room. We will address this issue with our housekeeping team to ensure that all rooms are properly stocked with toiletries for our guests' convenience. We're sorry to hear that breakfast did not meet your expectations and that you found it to be very basic. We appreciate your feedback and will take it into consideration as we strive to improve our offerings for our guests. Additionally, we apologize for the strange smell in your room and the hallway. Our team will investigate this matter further to identify and address any potential issues. Once again, we apologize for any inconvenience caused during your stay. Your feedback is valuable to us, and we appreciate your understanding. If you have any further concerns or if there's anything else we can do to assist you, please don't hesitate to reach out to us directly. Thank you for choosing to stay with us.

10/10 Excellent

Earlmont

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Embarking on a serene five-night sojourn at the Quality Inn in Hamstead, FL, my wife and I were enveloped in an ambiance that spoke volumes of meticulous cleanliness and warmth. From the moment we stepped through the doors, we were greeted with smiles and an eagerness to accommodate that went beyond mere professionalism—it was genuine care. While the complimentary breakfast provided a decent start to our days, it left us yearning for a bit more variety and flair. Yet, this minor qualm was easily overshadowed by the inn’s prime location. Nestled amidst a haven of convenience, we found ourselves a stone’s throw away from an array of fast food sanctuaries like McDonald’s and Burger King, catering to our cravings at a moment’s notice. Moreover, the lure of major shopping districts was but a short jaunt away, adding a sprinkle of retail therapy to our stay. Nestling in a tranquil and secure nook, the Quality Inn stood as a haven of peace, its accessibility from a major thoroughfare making it a perfect blend of seclusion and convenience. I must state here that the room was cozy and the bed very clean, soft, and comfortable. Reflecting on our time, the possibility of rekindling our experience at this establishment twinkles on the horizon. It’s a testament to the simple pleasures of hospitality done right, leaving us with a collage of fond memories and the anticipation of future visits.
Stayed 5 nights in Feb 2024
Response from Guest Relations Specialist on Feb 18, 2024
Hi Earlmont,It's heartening to hear that your experience at our Quality Inn in Florida City was marked by cleanliness, warmth, and attentive service. We strive to provide a welcoming atmosphere for all our guests, ensuring their comfort and satisfaction throughout their stay. While we appreciate your feedback regarding the breakfast offerings, we're pleased that our prime location provided you with convenient access to various dining and shopping options nearby. Our team takes pride in creating a tranquil and secure environment for our guests, and we're delighted to hear that you found the room cozy and the bed comfortable. Your kind words serve as encouragement for us to continue delivering exceptional hospitality experiences. We look forward to welcoming you back in the future for another memorable stay.

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean. Quiet except for extremely loud fan that went on automatically with light in the bathroom which was annoying.
Stayed 2 nights in Feb 2024
Response from Guest Relations Specialist on Feb 17, 2024
Hi Michael,We're delighted to hear that you found your stay with us comfortable and our accommodations clean. Our commitment to providing a serene environment is paramount, and we apologize for any disturbance caused by the fan in the bathroom. We'll certainly look into adjusting the settings to ensure a more enjoyable experience for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for an even more enjoyable stay.

8/10 Good

Lynn

Traveled with family
Property is clean and the beds are conferrable.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 17, 2024
Hi Lynn! Thank you for your positive feedback! We're pleased to hear that you found our property clean and the beds comfortable during your stay. Ensuring a clean and comfortable environment for our guests is a top priority for us, and we're delighted that we met your expectations in this regard. If there's anything else we can do to enhance your experience during your next stay or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back for another great stay!

10/10 Excellent

FAUSTA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and kind. The motel itself is all that you need to stop when roadtripping.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 15, 2024
Hi Fausta! Thank you for sharing your feedback with us! We're delighted to hear that you had a great experience during your stay. Providing friendly and kind service to all our guests is important to us, and we're thrilled that our staff made a positive impression on you. We're also pleased to hear that you found our motel to be a convenient and comfortable stop during your road trip. Ensuring a pleasant and hassle-free experience for our guests, especially those traveling, is a top priority for us. If there's anything else we can do to enhance your experience during your next stay or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back for another great stay!

8/10 Good

Sue

Traveled with partner
Liked: Staff & service
When we arrived I thought it was a dingy motel but the reception staff were lovely which was a bit more reassuring. Our room was big though very dated with big brown furniture and a brown carpet which made me feel like it was dirty. The bed was big and very comfortable and the bathroom was fine. It was the cheapest option I could find in the area and at just over $200 a night probably not worth it but had little choice. The breakfast was good and kept us going for the day.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 13, 2024
Hi Sue! Thank you for sharing your feedback with us. We're glad to hear that you found our reception staff lovely and that you were reassured by their service upon your arrival. However, we're sorry to learn that you found the appearance of our property and room to be less than satisfactory. Please accept our apologies for any inconvenience or discomfort this may have caused. We appreciate your feedback regarding the dated furnishings and carpeting in your room. We understand the importance of maintaining a clean and modern environment for our guests, and we will take your comments into consideration as we work to make improvements. We're pleased to hear that you found the bed comfortable and that you enjoyed our breakfast offerings. Providing a comfortable stay and delicious breakfast options are important to us, and we're glad that we could meet your expectations in these areas. Your feedback about the value for money is also noted, and we apologize if you felt that the price did not align with the overall experience. We strive to offer competitive rates while providing excellent service and amenities to our guests. If there's anything else you would like to share or if there's anything we can do to enhance your experience during your next stay, please don't hesitate to let us know. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

larry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
As a older couple the motel was able to give us a room on the 1st floor the facility does not have a elevator
Stayed 2 nights in Feb 2024
Response from Guest Relations Specialist on Feb 10, 2024
Hi Larry,Thank you for choosing Quality Inn Florida City-Florida Keys Area. We're glad to hear that you appreciated our accommodation of your needs as an older couple by providing a room on the first floor. While we understand that not having an elevator can be inconvenient for some, we do our best to accommodate guests with mobility concerns by offering ground-floor rooms whenever possible. We appreciate your understanding of this aspect of our facility and hope that despite this limitation, you were able to enjoy a comfortable stay with us. If you have any further feedback or suggestions, please don't hesitate to let us know.

10/10 Excellent

Barbara, Savoy

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a nice place
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 5, 2024
Hi Barbara,We appreciate your positive feedback and are delighted to hear that you found our hotel to be a nice place. Our team works hard to maintain a welcoming atmosphere and provide a comfortable stay for our guests. It's encouraging to know that our efforts have resonated with you. Your satisfaction is our priority, and we look forward to welcoming you back on your future visits.

8/10 Good

Marvin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You could hear outside noise
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Feb 1, 2024
Hi Marvin! Thank you for sharing your feedback with us. We're glad to hear that you had an overall positive experience during your stay. We apologize for any inconvenience caused by the outside noise. Ensuring a peaceful and comfortable environment for our guests is important to us, and we regret that you were able to hear noise from outside. We'll look into ways to further minimize outside noise to enhance the comfort of our guests in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Your satisfaction is our top priority, and we're here to assist you in any way we can. Thank you for choosing to stay with us, and we look forward to welcoming you back for another great stay in the future!

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value in a clean, updates hotel
Stayed 4 nights in Jan 2024
Response from Guest Relations Management on Jan 31, 2024
Hi William! Thank you for choosing to stay at our hotel and for sharing your positive feedback with us! We're delighted to hear that you found great value in your stay and appreciated our clean, updated accommodations. Providing excellent value and maintaining high cleanliness standards are top priorities for us, and we're pleased to know that we met your expectations in these areas. If there's anything else you loved about your stay or any suggestions for improvement, please feel free to share. We look forward to the pleasure of welcoming you back for another enjoyable stay in the future!

10/10 Excellent

JEFFREY S

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Well kept and staff great. All employees were polite
Stayed 2 nights in Jan 2024
Response from Guest Relations Specialist on Jan 29, 2024
Hi Jeffrey,We appreciate your positive feedback regarding our well-maintained facilities and the excellent service provided by our staff. It is rewarding to hear that our team members were polite during your stay. We strive to create a comfortable and enjoyable environment for our guests, and we are delighted to learn that we have met your expectations in this regard. Your satisfaction is important to us, and we hope to welcome you back for another pleasant stay in the future.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
I did not like getting multiple (4) emails from the property especially the one I got at 8 AM asking me what time I was checking out. That was super annoying.
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 29, 2024
Hi Barbara,We appreciate the positive feedback and are delighted to hear that you rated our hotel with a perfect score. Regarding the emails you received, we apologize for any inconvenience caused. Our team values communication with our guests to ensure a seamless experience, and the 8 AM email was intended to assist with your check-out process. We understand your concern and will take it into consideration as we continually strive to enhance our guest communication procedures. We hope to have the pleasure of welcoming you back in the future for an even more enjoyable stay.

10/10 Excellent

Misty

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow did we get a surprise with the heated pool! It was absolutely wonderful! The rooms were clean and suited is just fine. We certainly would come back.
Stayed 4 nights in Jan 2024
Response from Guest Relations Management on Jan 25, 2024
Hi Misty! Thank you for choosing our hotel, and for sharing such positive feedback with us! We are thrilled to hear that the heated pool was a pleasant surprise for you and added to the enjoyment of your stay. Your comments about the cleanliness of the rooms are greatly appreciated, and we are delighted to know that your accommodations suited you perfectly. We look forward to welcoming you back for another wonderful stay. If there's anything else specific you loved about your experience, please feel free to share, as we always aim to exceed our guests' expectations.

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel appeared to be in great shape and clean. Our room was clean, had everything we needed and relatively quiet. We stayed here for two days and would stay again if in the area.
Stayed 2 nights in Jan 2024
Response from Guest Relations Management on Jan 23, 2024
Hi Carl! Thank you for choosing our hotel for your recent stay, and for sharing your wonderful feedback. We are thrilled to receive your excellent 5 out of 5 rating. Your positive comments about the great condition and cleanliness of the hotel, as well as the cleanliness and quietness of your room, are sincerely appreciated. We are delighted to hear that you had everything you needed and that you would consider staying with us again if in the area. If there are any specific aspects of your stay that you'd like to highlight or if you have any special preferences for your next visit, please feel free to let us know. Thank you again for your kind words, and we look forward to the pleasure of welcoming you back on your future travels.

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 22, 2024
Hi Marissa,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

6/10 Okay

Glen, Biloxi

Liked: Cleanliness, staff & service, amenities
Apparently property was being used to house construction crews. As such, parking was close to rooms was not to be had.
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 18, 2024
Hi Glen! Thank you for choosing our hotel for your recent stay, and for sharing your feedback. We appreciate your honest comments. We want to apologize for any inconvenience you experienced with parking due to the presence of construction crews at our property. Your comfort is our top priority, and we understand that this situation impacted your overall stay. We appreciate your understanding, and we assure you that we will look into ways to manage parking more effectively to minimize disruptions for our guests. If there are any specific details you'd like to share or if you have additional suggestions, please feel free to reach out. We value your feedback as it helps us identify areas for improvement. Thank you again for your input, and we hope to have the opportunity to welcome you back and provide you with an even better experience in the future.