hotel refused to allow us to upgrade stay from 1 night to 3, instead forcing us to re-reserve for next 2 nights. local clerk was so rude, we chose to cancel reservation to stay at Bear B&B in Evergreen.
Comment from Hotel Management
Feb 10, 2017 by General Manager, Hotel Management
Thank you for taking the time to review your recent stay at the Comfort Suites Golden West on Evergreen Pkwy.
When a guest books through an online travel company, such as Expedia/Hotels.com, the hotel is unable to make certain changes to the reservation. Our only alternative is to set up a second reservation for you in order to accommodate an extention of your stay. We are sorry if we were anything but courteous to you, as that was certainly not our intent. We certainly understand that there are aspects that the consumer may not understand about the logistics of a certain type of reservation and we try to make any changes as transparent as possible, but again, the only way we could accommodate your request was to book a separate reservation for your additional nights. Thank you for your feedback and we hope that you will choose us again so that we may have an opportunity to provide you with the exceptional service and accommodations that we are known for.