Seasonal outdoor pool, sun loungers

Reviews of Mockingbird Inn & Suites

2 out of 5
Mockingbird Inn & Suites
4389 S Alabama Ave, Monroeville, AL

Reviews

7.4

Good

Rating 10 - Excellent. 86 out of 245 reviews" "
Rating 8 - Good. 74 out of 245 reviews" "
Rating 6 - Okay. 33 out of 245 reviews" "
Rating 4 - Poor. 27 out of 245 reviews" "
Rating 2 - Terrible. 25 out of 245 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mike, Kountze

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Pamela

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from JR on Mar 10, 2024
Dear Guest. I appreciate your feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. We are sorry you were unhappy – we All work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Judy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were older but neat and clean. Check in process was super easy and front counter staff was friendly. We stayed two nights. It was raining so there were a lot of construction/road work people who were staying there. There music was a little loud, meaning you could hear it when your tv was off, but not enough to complain about.
Stayed 2 nights in Feb 2024
Response from JUDY on Mar 10, 2024
Dear Guest. I appreciate your feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

8/10 Good

Carol, Cross City

Liked: Staff & service, property conditions & facilities
Room was clean but bath towels were not soft, and had stains on them.
Stayed 1 night in Feb 2024
Response from JUDY on Mar 10, 2024
Dear Guest. I appreciate your feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

6/10 Okay

Cindy

Liked: Staff & service
Disliked: Cleanliness
The internet did not work in our room....called front desk they said it worked good up there.....pet friendly but no place to really take your dog out. Used soap in the shower and the toilet paper holder was literally falling out of the wall.
Stayed 1 night in Feb 2024
Response from JUDY on Feb 17, 2024
Dear Guest. I appreciate your feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. We are sorry you were unhappy – we All work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Lisa

Traveled with partner, Traveled with pets
Liked: Cleanliness
The property was clean and good for what we needed.
Stayed 4 nights in Jan 2024
Response from Judy on Feb 8, 2024
Dear Guest. I appreciate your feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

10/10 Excellent

Diamond

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Judy on Feb 8, 2024
Dear Guest. I appreciate your feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

10/10 Excellent

Sabrina

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Judy on Feb 8, 2024
Dear Guest. I appreciate your feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

10/10 Excellent

Sabrina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and cleanliness
Stayed 2 nights in Jan 2024
Response from Judy on Feb 8, 2024
Dear Guest. I appreciate your feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from JUDY on Jan 2, 2024
Dear Guest. I appreciate your feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

8/10 Good

E J

Stayed 2 nights in Nov 2023
Response from JUDY on Dec 20, 2023
Dear Guest. I appreciate your feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

4/10 Poor

Katie

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from jr on Nov 29, 2023
Dear Guest. I appreciate your feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. We are sorry you were unhappy – we All work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Lisa

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Nothing wasn’t unique. The room was very nasty. The room had a very nasty smell, carpet was vacuum, mirrors wasn’t clean, bathroom was disgusting, tub wasn’t clean hair was everywhere. Floor wasn’t swept or mopped.. around the toilet the bottom still had black spots like mold and urine at the bottom. I will never stay here again just nasty!!
Stayed 1 night in Nov 2023
Response from JR on Nov 21, 2023
Dear Guest. I appreciate your feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. We are sorry you were unhappy – we All work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Anne

Stayed 1 night in Nov 2023
Response from JR on Dec 10, 2023
Thank You for your positive review.

2/10 Terrible

Barbara

DISAPPOINTED
Two times in the last three weeks I have used your service and have beenD DISAPPOINTED. I AM HANDICAPED AND I HAVE REQUESTED A HANDICAPPED ROOM OR A DOWNSTAIRS ROOM. BOTH TIMES THERE IS NOT A ROOM AVAILABLE AND I HAVE HAD TO STAND AND ALMOST BEG FOR A ROOM I COULD USE. I WILL NOT BE USING YOUR APPLICATION AGAIN. ONCE IS AN OVERSIGHT TWO IS NOT CARING.
Stayed 1 night in Nov 2023
Response from JR on Nov 21, 2023
Dear Guest. I appreciate your feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. We are sorry you were unhappy – we All work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
GREAT
Stayed 1 night in Nov 2023
Response from Judy on Nov 21, 2023
Thank you for the positive review. Call us for any future visits.

8/10 Good

Mitchell

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Judy on Nov 12, 2023
Thank you for your positive response.

4/10 Poor

Arthur, Sumter

Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Judy on Nov 10, 2023
Thank You

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from JUDY on Oct 29, 2023
Dear Guest. I appreciate your feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

10/10 Excellent

LaShaundra

Stayed 1 night in Oct 2023
Response from Judy on Nov 21, 2023
Thank You for your positive review.

2/10 Terrible

Patsy

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from JUDY on Oct 27, 2023
Dear Guest. I appreciate your feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. We are sorry you were unhappy – we All work hard to fix the issue you experienced. Thanks for letting us know

10/10 Excellent

Chris

Stayed 1 night in Oct 2023
Response from JUDY on Oct 12, 2023
Dear Guest. I appreciate your feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

10/10 Excellent

Patris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed our stay and plan to return.
Stayed 2 nights in Oct 2023
Response from JUDY on Oct 12, 2023
Dear Guest. I appreciate your feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

10/10 Excellent

Summer

Stayed 1 night in Sep 2023
Response from JUDY on Oct 22, 2023
Thank You for your review

10/10 Excellent

Ed

Stayed 1 night in Aug 2023
Response from JUDY on Sep 13, 2023
Dear Guest. I appreciate your feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

8/10 Good

Jamie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool was dirty no chairs or umbrellas water very warm. Room had a moldy smell not enough towels for bathing and swimming and when I asked front desk for more she gave me 1 for a family of 3. Room was clean, airplane training very close planes flying low continuously
Stayed 1 night in Aug 2023
Response from JUDY on Aug 8, 2023
Dear Guest. I appreciate your feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. We are sorry you were unhappy – we All work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Timothy

Liked: Cleanliness
Disliked: Staff & service
Told night clerk (doing nothing) that TV didnt work. After an hour, i told her to either move me or fix it so she finally wandered up there. Luke warm water the next morning. Manager/owner came up and argued with me that the water was fine. I checked it after he left and it was still the same. RUDE owner, LAZY & RUDE night clerk. I heard the same clerk tell a lady desperate for towels that "cleaning will be around". Day front desk staff were nice. NIce hotel, terrible management.
Stayed 1 night in Jul 2023
Response from JUDY on Aug 8, 2023
Dear Guest. I appreciate your feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. We are sorry you were unhappy – we All work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Bridgitt

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was putrid. It is shameful to have my hometown represented by such disgusting and nasty service.
Dog piss stains
Stayed 2 nights in Jul 2023
Response from JUDY on Aug 8, 2023
Dear Guest. I appreciate your feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. We are sorry you were unhappy – we All work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Melinda

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Judy on Aug 8, 2023
Dear Guest. I appreciate your feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. We are sorry you were unhappy – we All work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Helbert

Traveled with family
The room smells horrible.
Stayed 1 night in Jul 2023
Response from judy on Jul 20, 2023
Dear Guest. I appreciate your feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. We are sorry you were unhappy – we All work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from JUDY on Jul 18, 2023
Dear Guest. I appreciate your feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us

4/10 Poor

Ann

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nasty
The room was dirty. Hangers were dusty. Shelves were dusty. The microwave door didn’t close, so it wouldn’t work. Upon my stated concern, the microwave was replaced. But what that tells me is that housekeeping either didn’t clean it, ignored the broken door, or reported it as broken and no one addresses it. The parking lot was full of trash and beer cans. I’m disgusted.
Stayed 3 nights in Jul 2023
Response from JUDY on Jul 18, 2023
Dear Guest. I appreciate your feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. We are sorry you were unhappy – we All work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Andrew

Stayed 7 nights in Jun 2023
Response from JUDY on Jul 27, 2023
Dear Guest. I appreciate your feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

8/10 Good

Ronda

Stayed 1 night in Jun 2023
Response from JUDY on Jul 4, 2023
Dear Guest. I appreciate your feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

8/10 Good

Bridgitt

Business traveler
Liked: Cleanliness, property conditions & facilities
Well kept property
Stayed 1 night in Jun 2023
Response from JUDY on Jul 4, 2023
Dear Guest. I appreciate your feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

6/10 Okay

Annie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from judy on Jun 21, 2023
Thank you for your review.

10/10 Excellent

Miranda

Stayed 1 night in Jun 2023
Response from JUDY on Jul 10, 2023
Dear Guest. I appreciate your feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

6/10 Okay

Matt

Stayed 1 night in Jun 2023
Response from JUDY on Jul 4, 2023
Dear Guest. I appreciate your feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

6/10 Okay

Jessica

Stayed 1 night in Jun 2023
Response from judy on Jun 21, 2023
Thank you for your review.

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean inside and out breakfast was good
Stayed 2 nights in Jun 2023
Response from Judy on Jun 11, 2023
Thank you for your positive feedback.

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Judy on Jun 11, 2023
Thank you

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our Monroeville Mockingbird Stay
The pros: Our stay was fine. The bed was very comfortable. The room was clean and comfortable. The air conditioning worked great. The cons: The pool area needs attention. Four tables; two were broken. Only TWO chairs total. No recliner chairs. The water was clear, but the grounds needed sweeping. The continental breakfast was ok, but could use a little more variety. The waffle maker was the highlight. No bagels, no fruit, no eggs- boiled or otherwise. Overall the stay was fine. We love the Mockingbird theme. We liked the vegetable gardening that we say around the back of the buildings. I’d give our stay a 9 out of 10.
Stayed 2 nights in May 2023
Response from JUDY on May 29, 2023
Dear Guest. I appreciate your feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

10/10 Excellent

Kathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Play with family
Stayed 2 nights in May 2023
Response from JUDY on May 29, 2023
Dear Guest. I appreciate your feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

10/10 Excellent

Valerie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was nice and helpful but the shower was not clean
Stayed 2 nights in May 2023
Response from JUDY on May 12, 2023
Dear Guest. I appreciate your feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. We are sorry you were unhappy – we All work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Lorene

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds are extremely comfortable and come with firm and soft pillows. Staff will solve all problems that you have. Also no matter the type of room (suite, 2queens, handicap) all rooms are spacious and uniformed.
Stayed 2 nights in Apr 2023
Response from JUDY on Apr 28, 2023
Dear Guest. I appreciate your feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

4/10 Poor

james

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
Old bathroom commode out of the 50’s. Furniture must bought at a thrift store
Stayed 1 night in Apr 2023
Response from JUDY on Apr 28, 2023
Dear Guest. I appreciate your feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. We are sorry you were unhappy – we All work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Georgi

Stayed 1 night in Apr 2023
Response from JUDY on May 7, 2023
Dear Guest. I appreciate your feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

2/10 Terrible

Annia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff is super rude. Specially the heavy set girl in the front office. The bathroom toilet was dirty. The walls are dirty as well. No extra pillows. Nobody cleans the rooms: Do yourself a favor and stay away. Rent at the Best Western beside this hotel. It is much better and cleaner.
Stayed 5 nights in Mar 2023
Response from JUDY on Mar 29, 2023
Dear Guest. I appreciate your feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. We are sorry you were unhappy – we All work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Lance

Nice
Stayed 2 nights in Mar 2023
Response from JUDY on Mar 22, 2023
Dear Guest. I appreciate your feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

10/10 Excellent

amanda

Stayed 1 night in Mar 2023
Response from Judy on Apr 17, 2023
Thank You