Reception

Reviews of Hôtel de l'Orme, Akena, Evreux

3 out of 5
Hôtel de l'Orme, Akena, Evreux
13 Rue Des Lombards, Evreux, Eure

Reviews

8.2

Very Good

Rating 10 - Excellent. 76 out of 238 reviews" "
Rating 8 - Good. 118 out of 238 reviews" "
Rating 6 - Okay. 29 out of 238 reviews" "
Rating 4 - Poor. 9 out of 238 reviews" "
Rating 2 - Terrible. 6 out of 238 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly welcome for a reasonable price
Friendly welcome, clean lobby,lift,corridors and bedroom-all with a very reasonable price.
Stayed 1 night in Sep 2023

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Very nice hotel. Very pleasant lady to welcome us. Comfortable room and nice breakfast. Great for our stop over and would stay again.
Stayed 1 night in Jul 2023

2/10 Terrible

Mick

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
We would never stay again Poor quality room Not. Overly Clean. No parking
Stayed 1 night in Jul 2023
Response from La Réception on Jul 18, 2023
Les personnes qui critiquent le plus, sont ceux qui n'ont rien prouvé dans leur vie, ils n'ont que ça pour se sentir utile. Pour 35 la nuit, nous devrions au moins obtenir 08/10 en sachant, que bien souvent, ils ne souhaitent pas réserver la chambre supérieur à 70 par manque de moyen.

6/10 Okay

Vincent

Stayed 2 nights in Jul 2022

4/10 Poor

Stephen

When My daughter booked a room for me she told me Only 68cents needed paying on arrival. The guy at reception took 10 euros stating a tax was due. I believe I was conned for his personal gain. Avoid this place.
Stayed 1 night in Jun 2022

8/10 Good

Tynan

Liked: Cleanliness, staff & service, room comfort
Great value - lovely staff
Overall very happy with my stay. Few minor issues but for the price - very reasonable.
Stayed 1 night in Nov 2021

8/10 Good

Tynan

Liked: Cleanliness
Nice staff and location - value for money
Basic but for the price very reasonable. Location was good. Radiator did have a dripping noise and you could hear noise from other rooms/outside. The staff were very pleasant and helpful - cleaning and reception.
Stayed 1 night in Nov 2021

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Great location, basic room
Service was pleasant, rooms were very spartan. Location was fantastic however. Overall, not a bad value for what you pay.
Stayed 1 night in Mar 2020

8/10 Good

Valerie

Traveled with family
Liked: Cleanliness, staff & service
Good central location
Good location, needs updating throughout
Stayed 1 night in Oct 2019

10/10 Excellent

Christophe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Michael, Atlanta, GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, clean, and nice customer service
Stopped at this hotel on a bike ride from Paris to Omaha Beach with a couple buddies. They allowed us to store our bikes safely in a side hallway within the hotel. Played some billiards in the lobby after dinner. Continental breakfast worth the 10 euro.
Stayed 1 night in Jul 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming
Well located in the centre of town. Nice lite hotel for what it is.
Stayed 1 night in Jun 2019

8/10 Good

Sabina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

6/10 Okay

David

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Average
Hotel needs upgrading. Room OK and clean but fixtures and fittings are jaded. Lift very slow and inadequate for number of rooms. Overall OK for a one night stopover but there is better value in Evreux
Stayed 1 night in Jun 2019

6/10 Okay

Glyn, UK

Liked: Staff & service
Short stay hotel
room decor is dated, and bed mattress very soft. Location is great for access to main town square and local restaurants. No bar to speak of and break fast is limited in range. This should be a 3 star hotel in regards quality of facilities, but staff were very friendly and may earn that extra rating from this.
Stayed 3 nights in Sep 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Guest house not Hotel (no food available evenings)
Difficult to park and no food available in the evening on site and no tea/coffee facilities in the room although these were available downstairs at no extra charge. Good clean basic room with comfortable bed. Despite being on the main road, the room was very quiet with no audible street noise. The best feature of the room was the shower.
Stayed 1 night in Oct 2017

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
But never, never on a Sunday
Sunday in many French towns is like an old-fashioned English one. Closed. So the town has a very quiet unreal feel, but finding the hotel and parking was a breeze. The breakfast was excellent value, and even though there were very few guests, we didn't see anyone else, there was a full choice of everything and every request was met without hesitation.
Stayed 1 night in Aug 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business hotel in city center
Greeted on arrival around 20;00hrs. Room clean and nice bathroom. Good restaurant nearby for evening meal. Very good breakfast and easy check out. Pity no hotel parking.

8/10 Good

Paul, Bridgnorth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel with helpful staff
The hotel was in a pleasant central location and the staff were extremely helpful

8/10 Good

Max, Cardiff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic staff
Hotelier was extremely helpful with helping to store our bicycles, local restaurant options, drinks and breakfast. Had everything waiting on arrival - fantastically quick. Room was a little dated in decore and only had a curtain between room and bathroom, but otherwise, it was fine.

10/10 Excellent

Peter, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than expected
Nice hotel in good central location. Very helpful , bi-lingual , receptionist at night. Room was smallish, but all very well decorated and maintained.

8/10 Good

Not Provided, Colwyn Bay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy hotel, close to town centre.
Welcoming professional staff. Excellent room. Free Parking space outside hotel. Easy reach of impressive buildings.Excellent breakfast. 2nd time we have stayed here.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Somewhat basic but it had everything we needed and so did the job nicely for a cheap stopover.

6/10 Okay

Joe, Surrey, UK

Liked: Cleanliness, staff & service, room comfort
Very handy for the town centre
We booked for only one night. The beds were very comfortable indeed (tending towards firm), but there were no coffee making facilities. The view was excellent (our room - 501 - was at the back on the 5th. floor). I don't recall any hanging space - not a problem for us as were staying there to break the journey - and there was no wall attachment for the shower head, i.e. you had to hold it in your hand, but the water was a s hot as you wanted/needed it to be! The breakfast was very nice - fruit salad, boiled eggs, croissants, toast, ham, cheeses etc. and the manager was very courteous, speaking reasonable English (better than our French!) On-site parking was non-existent and reception wasn't open during mid-sfternoon when we arrived. A note on the door indicated a visit to their "sister" hotel (the "Normandie", I think) could help. This was 2 or 3 minutes walk and I was able to arrange overnight parking in their small car park. If I am ever needing to overnight in Evreux again,. I'd probably try somewhere else, but only out of curiosity, since I'd be very happy to stay at the de l'orme agin.

10/10 Excellent

DAGT, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
This was a great location, probably 200 m from the main thoroughfare, and 500 m from the Cathedral. But that made it just right, as we were far enough away for the area to be quiet at night. The receptionist was well informed. Ask them were to eat and what type of food and they know exactly where to send you. Stopping off in the town, then this is the place.

10/10 Excellent

bikerchick, leyland, lancashire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right in the centre
Evreaux is a beautiful small town and the hotel was right in the centre. We travel on two motorbikes and so had no problem with parking on the wide footpath in front of the hotel, though if you arrived by car there may be an issue with free parking as the hotel has no parking of its own. The room was very pleasant. We did not eat in the hotel but the staff were very friendly with good suggestions of places to eat.

10/10 Excellent

Suzanne, Brighton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
basic but excellent value and very convenient
The room was scrupulously clean. The bathroom had an excellent walk-in shower (no fiddly doors or curtains). Breakfast was a typical French one (with fruit juice, fruit, cereals etc on a buffet ) with plenty of very good coffee for the asking. Oddly enough, on-street parking in front of the hotel was quite expensive, but in the main street behind the hotel it was free and seemed very secure. There was also free 24 parking a couple of hundred metres away at the local cinema/McDonalds complex. As the hotel seems to attract mainly business people and people on their way to other parts of France, there was no noise that we noticed inside the hotel itself. The road outside was very quiet at night.

10/10 Excellent

Ben, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stopover
Central location and the room seemed to have been recently renovated. Comfy bed, great shower, free wifi, close to shops and many restaurants.

8/10 Good

Gareth, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the town centre
Nice modern hotel close to the town centre with friendly staff.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean and tidy with friendly staff.
The shower was poor ie I had to stand and spray myself as there was no wall mount. Apart from that they were nice and accommodating considering we had 7 cycles with us. Its in the town centre near all the action

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Central location, close to town amenities
The hotel is not too far from the main route North-South but the map provided was useless. Even the Google map was not terribly useful. However, we found it; but when I asked where the car park was, I was told that there was not one! Only street parking. We were able to park on the pavement, right by the front door, but it could have been worse... The room was fine and breakfast was good.

8/10 Good

Superjas9981, Essex

Liked: Cleanliness, staff & service, property conditions & facilities
A GOOD REASONABLY PRICED HOTEL
Hotel fine. Small room. V clean. Lovely bed and bedding great sleep. Brand new superb bathroom. Free parking. Very cheap at 55€. Not inc breakfast.

6/10 Okay

Colleen, Hobart, Tasmania

Liked: Staff & service, property conditions & facilities
lose to city centre
This hotel was comfortable and within walking distance from the railway station as well as nice and close to the city centre and restaurants. Pleasant staff who were very welcoming.

10/10 Excellent

Happy Travellers, Macclesfield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Good, friendly hotel. Rooms very good andf clean and position in the town excellent.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness
Fine for an overnight stay
No frills but no problems either. One thing to be aware of if arriving late is reception closes at 10pm, also the on-street parking nearby is pay and display from 8:30 am - so make sure you get a ticket if you're not planning an early departure.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice freiendly hotel
Nice simple hotel, clean and confortable. Parking is a bit of an issue, but nicely located. My only negative was the lighting on the stairs, these were automatic and would turn off when half way down. Other than that, I would reccomend it.

10/10 Excellent

Pascale

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bel accueil !
Stayed 2 nights in Dec 2023

8/10 Good

Marguerite

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
tres bon rapport qualité prix
Stayed 2 nights in Nov 2023

10/10 Excellent

Pascale

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Gisèle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Bien recu, bonne prestation du personnel.
Stayed 1 night in Oct 2023

4/10 Poor

Sophie

Business traveler
Disliked: Property conditions & facilities
Hôtel en mauvais état général et vieillot. Très mal insonorisé La personne devant moi à l’accueil indique qu’il doit partir à 5:00 du matin et la personne de l’accueil le met au dernier étage pour qu’il ne soit pas dérangé (six) et m’attribue la chambre en dessous ! Résultat : réveil à 04:10 pour moi avec bazar au-dessus de ma tête jusqu’à 05:00 et donc nuit exécrable
Stayed 1 night in Sep 2023

8/10 Good

Labados

Stayed 1 night in Aug 2023

10/10 Excellent

Roula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good experience. Professional and friendly staff
Stayed 4 nights in Aug 2023

10/10 Excellent

ANNE

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Coralie

Stayed 1 night in Aug 2023
Response from FL on Oct 6, 2023
Lorsqu'un client irrespectueux prend une chambre pour faire la fête (musique très forte, alcool, cannabis), on lui demande de quitter l'hôtel pour le bien et la sécurité des autres clients. C'est ce qui nous vaut ce commentaire

10/10 Excellent

Victor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Topligging, fijn hotel voor een bezoek aan Evreux
Toffe ervaring. Goede, supervriendelijke ontvangst. De ligging in het centrum van Evreux, geweldig.
Stayed 1 night in Jul 2023