Ratings based on 634 Verified Reviews

4.2 out of 5
87% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from California

Bad experience

Posted Jul 18, 2017
The hotel room we were staying in had a horrible smell. And it only got worse as time went by. I don't understand how the cleaning crew came around and it was not a concern. We finally requested to change rooms but it was a different layout that seemed smaller. It was not a pleasant experience.
Comment from Hotel Management
Jul 21, 2017 by Director general , Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry about your bad experience with our guest rooms about de smell in your room. I´m reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future. We'd love to have you as our guest to ensure you have the best travel experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Great Location and Great Service

Posted Jul 11, 2017
Pros: The location and its people are outstanding
Cons: I little more their rooms
Location: Fantastic
We had a great time and feel very welcomed! Their pool is cool and within walking distance of many Guadalajara attactions and tourist point of interest
Comment from Hotel Management
Jul 15, 2017 by Director general, Hotel Management
Thank you very much for sharing with us your thoughts and evaluation about the hotel, its staff and services, during your last stay with us in Guadalajara. Your feedback motivate us to continue striving for excellence. We all look forward to welcoming you back to the hotel in the near future
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 27, 2017
Dirty room bad cleanliness. They need to change the towels for new ones are too old dirty and hard.
Comment from Hotel Management
Jul 13, 2017 by Director General , Hotel Management
I really appreciate you taking the time to share your disappointment with your recent stay. I want to personally apologize that some services of the hotel where not as good as our standards demand. A well working room that has been prepared for our guests, a clear and fair balance, as well as an excellent service is basic for a good stay. I am sorry if this was not your experience. You can be confident that we will follow-up on your concerns so that others are not disappointed as you were.
4 out of 5
Recommended
for Everyone
by A verified traveler

Confortable beds and complete gim

Posted Jun 6, 2017
Very confortable, you don't want to leave your bed. The gim is complete, New equipment, great view. My room's bathroom smells bad and it is very old
Comment from Hotel Management
Jun 13, 2017 by Director, Hotel Management
Thank you very much for sharing with us your thoughts and evaluation about the hotel, during your last stay with us in Guadalajara. It is never pleasant to learn that we were not able to fulfil your expectations. It is only thru candid comments from loyal customers like yourself, when we realize where we can focus better. We will work with our Maintenance team in order to eliminate the uncomfortable odors in the bathroom of your assigned guestroom. Also, we are happy to share with you that beginning last January, we began refurbishing all of guest rooms ( bathrooms included ) and public areas, so that for your next visit, you may enjoy a fresher product. We apologize for any inconvenience we may have caused you. We all look forward to welcoming you back to the hotel in the near future
3 out of 5
Recommended
for Everyone
by A verified traveler from mazatlan

good hotel by the expo

Posted May 31, 2017
Pros: location and security are good at this facility, friendly staff and clean rooms
Cons: It needs an update, rooms are very basic
I has an ample parking lot at an extra spend. friendly staff clean rooms that can be improved. bathroom are quite small from what you expect of this brand. Room decor it is very basic quite neutral with room for improvements
Comment from Hotel Management
Jun 13, 2017 by Director, Hotel Management
Thank you very much for sharing with us your thoughts and evaluation about the hotel, during your last stay with us in Guadalajara. It is never pleasant to learn that we were not able to fulfil your expectations. It is only thru candid comments from loyal customers like yourself, when we realize where we can focus better.
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston, Tx.

This is a true bargain for the quality received.

Posted May 28, 2017
I must have been an extremely busy weekend because I had to wait almost an hour past check-in to get​ a room. I was never offered an upgrade. Disappointed.
Comment from Hotel Management
Jun 13, 2017 by Director, Hotel Management
Thank you very much for sharing with us your thoughts and evaluation about the hotel, during your last stay with us in Guadalajara. It is never pleasant to learn that we were not able to fulfil your expectations. It is only thru candid comments from loyal customers like yourself, when we realize where we can focus better. We will work with our Front Desk team in order to improve our quality of service. Kindly accept our apologies for any inconvenience that may have caused your disappointment.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Fort Lauderdale, FL

Excellent Stay with all the Freebies

Posted May 22, 2017
Pros: Free Breakfast and Evening bites.
Cons: I wish i got a room far away from the elevators. the elevators were so busy at night they kept humming.
Location: very close to many hotel, but nothing much to do around this place.
This has been one of the most comfortable stay in Mexico for us visiting on Business. The breakfast was free, Evening bites were perfect for us to get filled up. In total this is a must-stay place in guadalajara.
Comment from Hotel Management
May 26, 2017 by Director General , Hotel Management
Thank you very much for sharing with us your thoughts and evaluation about the hotel, its staff and services, during your last stay with us in Guadalajara. Your feedback motivate us to continue striving for excellence. We all look forward to welcoming you back to the hotel in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very convinient to the expo center

Posted May 20, 2017
Breakfast with a lot of choices , local and international goods , great service . Restaurant & Bar with Mexican food , tequilas and spirits . Have a Cuervo store inside , prices are better than outside and much better than a duty free store
Comment from Hotel Management
May 23, 2017 by Director General , Hotel Management
Thank you very much for sharing with us your thoughts and evaluation about the hotel, its staff and services, during your last stay with us in Guadalajara. Your feedback motivate us to continue striving for excellence. We all look forward to welcoming you back to the hotel in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean hotel

Posted May 15, 2017
Everything was good here but they really need to maintance their pool. They had broken tiles and my daughter ended up cutting her hand.
Comment from Hotel Management
May 22, 2017 by Director General, Hotel Management
Thank you very much for sharing with us your feedback from your last stay. It is never pleasant to learn that we were not able to fulfill your expectations. Nevertheless we are thankful to you for having pointed out the area of opportunity concerning the chipped tiles in the pool. Kindly accept our most sincere apologies for any inconveniences caused.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 13, 2017
Staff was great! Only thing I would change it the bathroom shows it's age it's not bad but the rest of the room is Great
Comment from Hotel Management
Jul 3, 2017 by Director, Hotel Management
Thank you very much for sharing us with your comments from your last visit to the hotel. It is very encouraging to learn that we were able to fulfill your expectations by honoring our service pledge – Creating Memorable Experiences for each and every guest. We are also happy to share with you all guest´s bathrooms will undergo renovation.