Ratings based on 217 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Zacatecas
Spacious RoomsPosted Jul 28, 2017
The one pro are the spacious clean rooms! Other than that the hotel does not live up to the pictures..no gym, no business center, no instructions for wifi or phone, wanted to call another room, had to figure it out, and to contact reception had to go down to front desk so they could tell me how to reach them as no instructions are posted by the phone, no ice machine, restaurant bar very limited hours. Horrible check in, they gave us room with another guest in it! So we were tired already midnight and had to wait to get another room on top of freaking out after entering someone elses room! But came check out I get a call reminding me check out is at 1230 (not 1pm??), either way we should have been offered LATE CHECK out for the scare and inconvenience! The staff is nice enough. If you just want a spacious room with a great kitchenette, this fills the bill. However if you want a complete overall great hotel experience, look elsewhere For this trip, price/value were good as the room comfort made up for the other negatives, just not sure if I would stay again.
goodPosted Mar 24, 2017 on Hotels
For the price I paid it was definitely worth the say rooms are nice n big
Great Hotel!Posted Mar 17, 2017 on Hotels
Amazing stay! Everything was perfect!
Great choicePosted Mar 15, 2017 on Hotels
Great service. The crew were always willing to help with luggage, parking, information etc. Very frendly. The outside look of the hotel isn't great but the interior is in great shape. Very clean.
for Everyoneby A verified traveler from Sparks, NV
My GDL go to hotelPosted Feb 15, 2017
Everything perfect; price, location, etc...Even breakfast is getting better.
for Everyoneby A verified traveler
My hotel in GuadalajaraPosted Feb 12, 2017
Always welcoming fun place to stay. Excellent price to value. Breakfast is much improved.
for Everyoneby A verified traveler from Chicago, Il
Overall nice hotelPosted Jan 3, 2017
Good experience. Only stayed one day and night but we liked it because of its location and cleanliness. Staff was very friendly.
by A verified traveler
Great locationPosted Dec 3, 2016 on Hotels
the newer rooms in back are alot nicer than the central atrium rooms. please ask for one of those, as i have stayed in both and its night and day. my last trip, room was modern, small kitchenette, great bed/lines and spacious and bath and shower were excellent as well.
Comment from Hotel Management
Dec 12, 2016 by General Manager, Hotel Management
Thanks for your comments!, we are in the process of renovating all the hotel, including restaurant, bar and public areas. Hope you come back soon!!! G Manager
by A verified traveler
Posted Nov 30, 2016 on Hotels
by A verified traveler from US
No what I expectedPosted Oct 29, 2016
I paid for double bed and I got single bed, I moved the 2nd night to other hotel