Ratings based on 645 Verified Reviews

4.3 out of 5
80% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Feb 11, 2018
Cons: I remember this hotel from the past..I used to stay here often about 9 years ago. The carpet in the hallways is the same and in very bad shape.
I like this hotel but the property could use some upgrading, especially in the common areas.
Comment from Hotel Management
Feb 12, 2018 by Patricia Chapman, Hotel Management
Dear Mr. Gudiño; Thank you very much for all your comments, We are part of a renovation plan wich includes the carpet and shower of all our rooms, I invite you to come back and confirm all the changes we are doing thanks to your opinion, I hope to see you soon again, Regards, Patricia Chapman
4 out of 5
Recommended
for Everyone
by A verified traveler from guadalajara

Posted Feb 5, 2018
Good place and good area good service .nice location
Comment from Hotel Management
Feb 12, 2018 by Patricia Chapman, Hotel Management
Thank you for taking the time to answer our electronic survey. Is very nice to see that we achieved your expectation about our property, We expect to continue having your loyalty and have the opportunity to welcome you back in the near future. Please do not hesitate to contact me if you need further assistance, Best Regards,
3 out of 5
by A verified traveler

Posted Dec 30, 2017
Okay place, you get what you paid for, is a old place
Comment from Hotel Management
Jan 12, 2018 by Gerente General, Hotel Management
¡Gracias por esta puntuación! Estamos en un proceso de mejora continua, le invitamos a visitarnos de nuevo para que conozca las mejoras Saludos Cordiales, SMC Gerente General
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Nice hotel close to shopping

Posted Dec 25, 2017
Delicious food and drinks. Nice swimming pool and gym. Close to everything.
Comment from Hotel Management
Jan 10, 2018 by General Manager, Hotel Management
¡Thank you for this excellent review! We hope to see back soon Best regards, SMC General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 9, 2017
Good hotel near to a shopping mall. Very clean rooms.
Comment from Hotel Management
Nov 12, 2017 by SMC Gerente General., Hotel Management
Estimado huésped, Muchas gracias por su opinión acerca de nuestro hotel, es grato saber que su estancia fue placentera. Nuestro hotel se encuentra ubicado en una de las zonas más elegantes y comerciales de la cuidad. Nos da gusto escuchar que disfrutó su estancia y que el servicio que recibió de nuestro equipo de trabajo fue de su agrado. Esperamos nos dé la oportunidad de atenderle nuevamente en el futuro durante sus visitas a nuestra ciudad. Cordialmente, SMC Gerente General.
3 out of 5
by A verified traveler from guadalajara

Water leak in room 2210

Posted Oct 28, 2017
Valet parking takes forever and terrible service. Carpet is coming off the floor.
Comment from Hotel Management
Oct 30, 2017 by SMC Gerente General, Hotel Management
I would like to inform you that we had review your comments and gave them the necessary follow up. We also want to apologize for the inconvenience you had. Please allow me to know if there is anything else I can do for you and if you are planning to come back please note that under my signature you have all my contact information to send me and email or call me to prepare everything for you before you arrive. Do not hesitate to contact me if you need further assistance. Thank you very much for your confidence and preference. Best Regards; SMC General Manager 36781234 ext 7700
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location, friendly and helpful staff

Posted Oct 18, 2017
Location: Need to improve the wifi on the 23rd floor, it was so fluctuating and difficult to connect, but staff were always helpful
I greatly enjoyed my stay at this hotel, highly recommended!
Comment from Hotel Management
Oct 19, 2017 by SMC, Hotel Management
Thank you for taking the time to answer our electronic survey. Is very nice to see that we achieved your expectation about our property, We expect to continue having your loyalty and have the opportunity to welcome you back in the near future. Please do not hesitate to contact me if you need further assistance, SMC Gerente General
5 out of 5
Recommended
for Everyone
by A verified traveler from el paso

Posted Aug 31, 2017 on CheapTickets
Great Hotel staff very friendly. I stay here once a month and I love it
Comment from Hotel Management
Sep 4, 2017 by KZ Asistente de Gerencia, Hotel Management
Dear Guest, Thank you so much for your review at Presidente Intercontinental. We are pleased to know that we have met your expectations. We strive to provide our guests the best and consistent services possible. We look forward to have the opportunity to serve you again in the nearest future. Best regards, SMC General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from g

Very Friwndly Staff

Posted Aug 12, 2017 on Orbitz
The staff was nothing but nice. The hostess that checked my fiancé and I was nothing but friendly and helpful. We got upgraded for our wait. Room was clean. Only down set was the elevator. We once waited 20minutes waiting for one to come to us.
Comment from Hotel Management
Aug 25, 2017 by KZ , Hotel Management
Dear Mrs. Wendy; Thank you for taking the time to comment about your experience Is very nice to see that we achieved your expectation about our property, We expect to continue having your loyalty and have the opportunity to welcome you back in the near future. Please do not hesitate to contact me if you need further assistance,
5 out of 5
by Louis

Posted Aug 2, 2017 on Hotels
Comment from Hotel Management
Aug 28, 2017 by SMC, Hotel Management
Estimado Huésped; Gracias por la puntuación otorgada, Esperamos recibirlo nuevamente muy pronto, Cordialmente, Karina Zúñiga Asistente de Gerencia General