Posted May 29, 2016
Had a bad experience at check in, as a vip hotel and im a gold expedia member, they didnt consider anything.
After complaining they gave me an upgrade, but why after complaining, they should have done it before i say anything!
Comment from Hotel Management
Jun 6, 2016 by Imad, Hotel Management
Warm greetings from Al Manshar Rotana Kuwait!
I would like to thank you for your sincere feedback.
We have noted all your comments and for that I sincerely apologize for any inconvenience that we may have caused you.
I hope that this experience will not deter you from using our hotel in the future.
We look forward to your next visit with us and assure you our best attention and services at all times.