Overpriced, rude receptionist, poor quality food.
Posted Jun 10, 2014
Was disappointed with the whole hotel. We expected a good quality room given the price we paid but although a good sized room, the window was held open with sticky tape. There was dust in several places in the bathroom, cheap biscuits and the whole place looked tatty. The Welsh receptionist was very patronizing from the moment we turned up. We thought we had booked breakfast but was told its not included in that price! The next day was required a map of the area, and every other place we had stayed at have had these either on the desk or just under it. On the Saturday, when she was serving another customer and was waiting for the card transaction to go through, my husband asked for a map. He was told, I am serving someone you will have to wait, which we did, only to be told by her, my colleague will serve you. He then proceeded to answer the phone leaving us waiting yet again. He gave us a map after 5 minutes on the phone and marked the route to take. On our return it was to find all the gates locked and us trapped by the pool, we managed to spot a cleaner who let us it. The following day we told the same receptionist what had happened, only to be told, we never would have sent people that way, but of course they did. We ate in the restaurant the Friday night, and for breakfast Saturday morning. The food was poor quality, items were missing from stated on the menu and over priced. The breakfast was horrible. Do yourself a favour and stay somewhere else.