Room was fine. Stay away from the pool!
Posted Aug 24, 2016
Our stay was fine with two exceptions. The pool was the grossest pool we have EVER seen. It had hair all in it. Unfortunately we promised our son a swim so we took a chance and let him in only to take him out almost immediately. Just too gross.
Then when we woke up in the morning our bathroom smelled so strongly of smoke that we had to go to the front desk to have them let us in another room to use the facilities while ours aired out. Needless to say, it was inconvenient to have to walk outside our room to use the toilet and shower, especially with two young children. Although this was not the hotels fault, the manager promised he would contact me about remedying the situation financially. I was late to get where I was going because I waited for him to get a pen and paper and in the end, he never reached out. That was disappointing. I would have expected him to follow through.
Otherwise, the stay was fine. Typical room size for a Hyatt, spacious and clean.