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Reviews of Bear Lodge

2.5 out of 5
Bear Lodge
325 Wedgewood Dr, Fairbanks, AK

Reviews

8.8

Excellent

Rating 10 - Excellent. 139 out of 259 reviews" "
Rating 8 - Good. 86 out of 259 reviews" "
Rating 6 - Okay. 17 out of 259 reviews" "
Rating 4 - Poor. 12 out of 259 reviews" "
Rating 2 - Terrible. 5 out of 259 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

SEAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

2/10 Terrible

Shusheng, Redmond

Stayed 1 night in Aug 2023

10/10 Excellent

Perry

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Late arrival at the airport was no problem for the free shuttle pick up. 2:30 am check in was no problem either. Breakfast was expensive but most everything is in Alaska.
Stayed 2 nights in Aug 2023
Response from Karen on Aug 16, 2023
Thank you, Perry! We're so pleased that you had a wonderful time in Fairbanks, and staying with us. Safe travels!

10/10 Excellent

Tracey

Traveled with family
Liked: Amenities
Many indoor and outdoor common areas to relax and socialize.
Stayed 1 night in Aug 2023
Response from Karen on Aug 16, 2023
Thanks so wonderful, Tracey, that you found wonderful peacefulness during your stay!

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
O
Stayed 1 night in Aug 2023
Response from Karen on Aug 16, 2023
Thanks, Daniel!

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, property conditions & facilities
Great atmosphere
Stayed 1 night in Aug 2023
Response from Karen on Aug 16, 2023
Thank you, Noel!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, quiet stay. Too high cost.
We were not part of a tour group, so it seemed pretty quiet. We were told by a front desk clerk most of the occupants were from tour groups, explaining an empty parking lot. It was also mentioned that if you were not part of a tour group the rates are much higher. This was disappointing to hear.
Stayed 2 nights in Aug 2023
Response from karen on Aug 16, 2023
Hi Thomas! Thank you for your review and for letting us know of your experience. We are sorry for the commentary you heard from our front desk, which is simply not accurate. Tour group rates are oftentimes negotiated a year in advance, but are generally not far off of where our predicted average daily rates will be for the time of year. We apologize for this and know that your feedback helps in training and helps us grow. We hope you had a wonderful time in Fairbanks, safe travels!

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Great service
Stayed 1 night in Aug 2023
Response from Karen on Aug 7, 2023
Thank you, Lydia! We're so happy that you enjoyed your stay, safe travels!

8/10 Good

Amy

Stayed 1 night in Jul 2023

10/10 Excellent

Churroz

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for the room. I really enjoyed it and really appreciate it.
Stayed 1 night in Jul 2023
Response from Karen on Aug 3, 2023
We're so happy that you had a wonderful stay, Churroz. Thanks!

2/10 Terrible

Lane

Stayed 1 night in Jul 2023
Response from Karen on Aug 7, 2023
We are sorry we didn't meet you expectations, Lane, we wish we would have known more about your situation.

8/10 Good

JoAnne, Abington

Stayed 1 night in Jul 2023
Response from Karen on Aug 3, 2023
Thank you, JoAnne!

10/10 Excellent

MIKE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Karen on Jun 5, 2023
Thank you for staying with us, Mike!

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
The person that picked us up from the airport at midnight was happy informative and went way beyond taking care of us. The room was large and pretty , best we've had so far. My only complaint would be no food, but actually that has been an ongoing problem. I love this place, I'd stay again.
Stayed 1 night in May 2023
Response from Karen on May 24, 2023
Thank you, Lynn! Yes, early in the season, our food program, like many hotels, is still ramping up. We apologize for the lack of availability. Safe travels and we hope you loved your time in Fairbanks!

10/10 Excellent

josh, Kirkland

Stayed 1 night in Jul 2022

8/10 Good

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was fine
Stayed 4 nights in Jun 2022
Response from Karen on Jun 22, 2022
Thank you, Heather!

10/10 Excellent

Farron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views
Quiet location and the sounds from the river really helped the overall ambiance.
Stayed 1 night in May 2022
Response from Karen on Jun 17, 2022
Thank you Farron!

8/10 Good

Valerie

Traveled with family
Liked: Property conditions & facilities, room comfort
Had a nice stay with a very spacious room. Women at front desk seemed a bit grumpy. Did not have much interaction with staff because of covid.
Stayed 3 nights in Aug 2021
Response from Karen on Sep 20, 2021
Thank you for your feedback, Valerie!

8/10 Good

stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY SMALL ROOM
This was one of the smallest rooms I have ever stayed in. I travel with a lot of stuff and this small room really cramped my style.
Stayed 1 night in Aug 2021
Response from Karen on Sep 20, 2021
We are very sorry to hear that, Stephanie. More often than not, guests comment on the spaciousness of the rooms. Regardless, thank your stay and for your review, we appreciate it!

8/10 Good

Richard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little lonely...but a great resort
Our stay was very pleasant. The hotel was clean and the staff helpful and pleasant! The Bear Lodge is part of a larger resort eith lots to do. We were here at the end of the season so there were very few people at our location and the front desk at our building was never manned so it felt weird and alone. The restaurant was closed, vending machines unplugged, no coffee, etc. Not too many restaurants within close walking distance. But we liked the resort and would stay again earlier in the season
Stayed 2 nights in Sep 2021
Response from Karen on Sep 20, 2021
Thank you for your feedback, we appreciate it. Our community (and many communities all over the country) navigated unprecedented staffing shortages this year, so we apologize for the isolation. We'll bounce back though next year. Hope you trip to Fairbanks was wonderful!

4/10 Poor

Spring

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Was not what what it
Stayed 1 night in Sep 2021
Response from Karen on Sep 20, 2021
Thank you Spring. We are sorry that our hotel was not what you wanted. Safe travels!

8/10 Good

Timothy

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
A roof over my head
Check in process was slow. Communication about what to expect during my stay was not there. No cleaning of room during stay. Bathroom and room was not as clean as I would have liked upon arrival. Was relatively quiet overall.
Stayed 3 nights in Aug 2021
Response from Karen on Sep 20, 2021
Thank you for your feedback, Timothy. You should have been informed about our housekeeping policies that we had to employ this summer due to staffing difficulties and shortages. We are tracking customer feelings and appreciate your review. Safe Travels!

10/10 Excellent

Viktoriya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Karen on Sep 20, 2021
Thank you, Viktooriya!

8/10 Good

John

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021
Response from Karen on Sep 20, 2021
Thank you, John!

6/10 Okay

Srinivas

Liked: Cleanliness, property conditions & facilities
Understaffed and therefore no reception facility. Wish this was made clear as part of standard instructions.
Stayed 1 night in Aug 2021
Response from Karen on Sep 20, 2021
Thank you for your feedback, Srinivas. It is the end of the season and we have had to make some operational changes due to staffing shortages. We apologize you the inconvenience. Safe travels!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Karen on Sep 20, 2021
Thank you Mary! Safe Travels!

6/10 Okay

Glenn

Liked: Cleanliness, amenities, property conditions & facilities
Had to wait 1 hour after check in time for room to be ready.
Stayed 1 night in Aug 2021
Response from Karen on Sep 20, 2021
Apologies, Glenn. The staff we do have on hand are working incredibly hard. We appreciate your patience.

6/10 Okay

Walter

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021
Response from Karen on Aug 23, 2021
Thank you for your rating, Walter. Safe Travels!

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Arrived at 4:15 pm for check-in. My room wasn’t ready and they said they would call me after about 30 minutes. When I finally got my room, the key cards did not work so I had to return to the front desk which then had about 10 parties in line awaiting check-in. Finally got in my room at 5:20 pm.
Stayed 1 night in Aug 2021
Response from Karen on Aug 23, 2021
Oh no! We never like hearing that but appreciate your feedback We hope you enjoyed your trip to Fairbanks.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area around the hotel. A few nice walking trails. We enjoyed the hotle would stay there again.
Stayed 4 nights in Aug 2021
Response from Karen on Sep 23, 2021
Thank you! Safe travels and we hope to see you again!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place to stay. Extra friendly, courteous, and helpful staff! Will stay here again!!!
Stayed 1 night in Aug 2021
Response from Karen on Aug 23, 2021
That's wonderful! Thank you for the recommendation!

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The hotel is part of a convention center. Due to Covid, this isn’t much staff. There was no one at the front desk. You had to go to the building next door to check in. The restaurant also wasn’t operating. The room was nice. The towels were thin.
Stayed 1 night in Aug 2021
Response from Karen on Aug 23, 2021
We appreciate your feedback 100%. Thank you and safe travels.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staywith excellent service.
Stayed 5 nights in Aug 2021
Response from Karen on Aug 23, 2021
Thank you! We're so happy you enjoyed your stay!

6/10 Okay

Shauna

Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NICE place. Great room. Quiet
Stayed 2 nights in Aug 2021
Response from Karen on Aug 23, 2021
That's wonderful, thank you!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was beautiful, super clean, and good location.
Stayed 2 nights in Jul 2021
Response from Karen on Aug 23, 2021
Thank you taking the time to leave a review!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 2 nights in Aug 2021
Response from Karen on Aug 9, 2021
Thank you for your review! Safe travels!

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property is very nice and clean. The down side is no restaurant and no microwave available for your stay
Stayed 2 nights in Aug 2021
Response from Karen on Aug 9, 2021
Thank you for your review! We apologize for the inconvenience of having to close the restaurant mid-summer. We hope you had a wonderful time in Fairbanks!

6/10 Okay

Annette

Tired interior and noisy hallways
Stayed 2 nights in Jul 2021
Response from Karen on Aug 9, 2021
Thank you for your feedback, Annette, we appreciate it. Safe travels!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room...lots of space. Nice grounds as well
Stayed 1 night in Aug 2021
Response from Karen on Aug 9, 2021
Thank you for your kind review, we are so pleased that you enjoyed your stay!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean area, friendly staff. East check in.
Stayed 1 night in Jul 2021
Response from Karen on Aug 9, 2021
Thank you for your review! We are so happy that you enjoyed your stay and appreciate you sharing. Safe travels!

4/10 Poor

William

Traveled with family
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2021
Response from Karen on Aug 9, 2021
Thank you, William!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, very comfortable bed/pillows.
Stayed 2 nights in Jul 2021
Response from Karen on Aug 9, 2021
Thank you for your feedback and for sharing your experience at Bear Lodge. We appreciate it and hope your trip to Fairbanks was wonderful. Safe travels!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property. Convenient.
Stayed 2 nights in Jul 2021
Response from Karen on Aug 3, 2021
Thank you for your review!

10/10 Excellent

Jennie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sisters’ trip 2021
Really appreciated the shuttle service provided in the middle of the night! Disappointed we weren’t told restaurant was closed.
Stayed 2 nights in Jul 2021
Response from Karen on Aug 3, 2021
We hope you had a great trip, Jennie. Thank you for letting us know about the restaurant communication, we will remedy it. Safe travels!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean
Stayed 1 night in Jul 2021
Response from Karen on Aug 3, 2021
Thank you!

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Staff & service, amenities
Nice room and grounds. BUT DO NOT STAY HERE. General Manager, Front Desk Manager or Clerk WERE NOT AVAILABLE. Housekeeping only offered once every 4 days according to maid; no one makes the bed, empties the garbage(s), nor do used towels get replaced each day. Shuttle driver had a full load when we arrived at 1am. He said that he "was only going to the Bear Lodge and would be right back to get us" and others who were left behind on the curb. About 1hr later, he returned from the 8 mile drive (16 mile round trip) to the "resort" and back. We called and got a front desk clerk at 1am. The clerk said we could "take a cab if we didn't want to wait." Then, from another guest who had called, we are told "the driver had other things to do" instead of coming right back. What "things" would those be for a shuttle driver at 1am while ostensibly "on the clock" and being paid to serve arriving guests? Then to find out that our approx $200/nite room doesn't come with housekeeping from a maid in a hallway the next afternoon. Do you think that the GM/Front Desk mgr(s) were "ducking" and that's why they were never there to take our complaints? Do you think that if the "resort" is short staffed that the GM ought to be at the front desk and cleaning rooms? Don't want to hear the "Covid" excuse when GM is too lazy to work. GM could have been handing out towels, in-room coffee, retrieving trash, issuing credits. No credits offered. Expedia won't credit either. No more Expedia bookings by us.
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love Bear Lodge. Room spacious, organization of room and furniture made this stay one of the best we have had. We give it a 5 rating. Staff helpful. Location near everything we planned to visit. Highly recommend.
Stayed 4 nights in Jul 2021
Response from Karen on Aug 3, 2021
Thank you for your wonderful review and recommendation! We hope your experience in Fairbanks was great, too. Safe travels!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast bar was just coffee and packaged muffins. Not too tasty but they are just getting it back from covid. Very clean and comfortable room. Beds are really comfy. They have a shuttle from the airport. Would stay here again if I ever get back to Fairbanks.
Stayed 2 nights in Jul 2021
Response from Karen on Aug 3, 2021
Thank you for your feedback! We're so pleased that you enjoyed your stay, too, and are so happy you'll stay with us when you get back to Fairbanks!