Ratings based on 363 Verified Reviews

4.0 out of 5
82% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

In the woods

Posted Jul 10, 2017
Pros: We really liked it here once we got the key card issue resolved and a fan because the AC doesn't blow hard. It works but we are use to air flowing aro
Cons: Make sure your summer staff knows the locations and can help with directions.
Location: We went to Pioneer Park and walked through the town and down by the river. Everyone is very friendly and helpful. It's very quiet.
Our first hour started out bad. The young man at the front desk is not familiar with the town or how the hotel works, our key card didn't work and I had to go back tot he desk a couple of time. The hotel is very clean, but the staff forgets to leave full sets of towels/wash clothes. Breakfast was awesome and it was very nice to meet in people.
Comment from Hotel Management
Jul 12, 2017 by Samantha, Hotel Management
Thank you for letting us know of the issues you experienced during your stay. We are working with staff to make sure they are aware of the locations in Fairbanks that guest's would most like to see/visit. We are also making sure that the housekeeping staff is leaving the correct number of towels/wash clothes in every room. I do want to apologize for the issue you experienced.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 7, 2017
The staff were excellent hotel was beautiful and clean.
Comment from Hotel Management
Jul 12, 2017 by Samantha, Hotel Management
Thank you! We are happy to hear you enjoyed the hotel during your stay!
3 out of 5
by A verified traveler

Not again

Posted Jun 28, 2017
Very noisy, notified staff of broken lamp, nothing done, slow drains, noisy refrigerator, slamming doors
Comment from Hotel Management
Jul 2, 2017 by Samantha McLaren GM, Hotel Management
I am very sorry to hear that your stay was not a good one. I would like to hear more about the issues you experienced, please feel free to call the hotel directly to discuss these issues with me.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Trip to Alaska

Posted Jun 23, 2017
Location: A few restaurants close by or in walking distance would be nice to have.
We stayed and then traveled to a different area and came back and stayed again. Good clean rooms and nice breakfasts. Enjoyed our stay. Thanks again.
Comment from Hotel Management
Jun 30, 2017 by Samantha McLaren GM, Hotel Management
Thank you for reviewing your stay with us! I am pleased to see that you enjoyed your stay at the hotel. Depending on the walking distance there are quite a few restaurants near by, Places like Hoodoo Brewery and the Alaska Salmon Bake. Enjoy the rest of your travels!
5 out of 5
by A verified traveler

Posted Jun 20, 2017 on Hotels
Comment from Hotel Management
Jun 30, 2017
Thank you for reviewing our hotels, we strive to provide a superior stay for every guest! Enjoy the rest of your travels!
4 out of 5
by carl

Posted Jun 20, 2017 on Hotels
carpets are in desperate need of cleaning. Also, our bathroom mirror had not been cleaned in quite some time. Comfortable, quiet room. Nice staff and breakfast. Cleanliness needs improvement in the rooms
Comment from Hotel Management
Jun 30, 2017
Thank you for letting us know of the issue you experienced during your stay this will definitely be brought up with housekeeping as an area that needs improvement. I am happy to hear the staff was nice and that you enjoyed the breakfast!
4 out of 5
by A verified traveler

Posted Jun 16, 2017 on Hotels
everything was good one particular front desk girl was extremely helpful
Comment from Hotel Management
Jun 20, 2017
Thank you for letting us know how your stay went. I'm happy to hear that our front desk girl was extremely helpful! I hope the rest of your stay also went well!
4 out of 5
by A verified traveler

Posted Jun 11, 2017 on Hotels
Comment from Hotel Management
Jun 15, 2017
Thank you for your review of the hotel. Please let us know if you will be headed this again! Samantha McLaren GM
4 out of 5
by A verified traveler

Comfortable Stay

Posted Jun 10, 2017 on Hotels
This hotel is located in a quiet location nestled between trees behind Chena river. Friendly staff, comfortable room with continental breakfast. Just the internet speed was awfully low!!!
Comment from Hotel Management
Jun 15, 2017
Thank you for letting us know the internet speed was slow. We just upgraded our internet and guest's should now have access to 3 Mps upload and download speeds.
3 out of 5
Recommended
for Couples
by A verified traveler from Bandung

Relying on 3rd party for shuttle

Posted Jun 8, 2017
Pros: Nice bed, breakfast included.
Cons: Get a better taxi service or clearer procedures for the shuttle OR get your own shuttle?
Location: Pioneer park is close by, lots of things to do there including Salmon Bake buffet.
Supposed to be picked up by Eagle Taxi right after calling it in to the front desk, but waited from the first passengers out to the last passengers leaving the arrival area, not cool at all, especially after long international and transit domestic flights. Had to call the front desk again, total 3 times until the cab showed up.
Comment from Hotel Management
Jun 15, 2017 by Samantha McLaren GM, Hotel Management
Thank you so much for letting us know about the taxi service being slow. We will certainly look into what was going on on that day and discuss the service provided with the Company. I'm so happy you enjoyed the bed and breakfast!