Ratings based on 456 Verified Reviews

4.1 out of 5
83% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Santa Cruz, CA

SECLUDED HOTEL IN A BEAUTIFUL AREA

Posted Feb 25, 2018
Pros: Friendly staff, cleanliness. Shuttle service to and from airport is great.
Cons: Improved dinner menu since it is not near restaurant and store. Difficult for those that do not have transportation.
Location: An amusement park.
Hotel staff are wonderful. Enjoyed the stay. Enjoyed the seclusion and walk to Pioneer Park. May not be for those that do not have transportation since it is quite far from nearest store and restaurants.
Comment from Hotel Management
Mar 1, 2018 by Samantha M. , Hotel Management
Thank you so much for letting us know about your stay! I am so happy to see you enjoyed the friendly staff, cleanliness and the shuttle service to and from the Airport.
3 out of 5
Recommended
for Everyone
by A verified traveler from Alaska

Great hotel, but too warm!

Posted Feb 23, 2018
Pros: Comfortable bed, and very quiet surroundings.
Cons: Must be able to adjust the room temperature. Too warm to sleep well.
Location: Trees all around, very quiet. We were not looking for things to do as we needed a place to stay overnight, 100 miles from our home.
Everything was very nice and clean, comfortable bed. But there was no way to adjust the room temperature. It was way too warm to sleep when used to a cool temperature.
Comment from Hotel Management
Feb 23, 2018 by Samantha M. , Hotel Management
Thank you for letting us know about your stay I am happy to see that you enjoyed the quiet surroundings and we are looking into why the room temperature was not adjustable. It certainly should be. Thank you for choosing to stay with us and I hope you are willing to give us another chance to provide you with a superior customer experience!
5 out of 5
Recommended
for Everyone
by A verified traveler from Perth, Australia

Great hotel

Posted Feb 20, 2018
I would definitely stay here next time. The free breakfast is probably the best I have ever experienced at a hotel (and i have stayed at countless hotels). The free airport shuttle was a bonus too. Would highly recommend.
Comment from Hotel Management
Feb 21, 2018 by Samantha M. , Hotel Management
Thank you for letting us know about your stay! I am so happy to see that you enjoyed the free breakfast and it was the best you've ever experienced at a hotel!! It's certainly a compliment! Thank you again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Feb 20, 2018
Nice hotel, friendly staff, breakfast was yummy, & would stay again!!:)
Comment from Hotel Management
Feb 21, 2018 by Samantha M. , Hotel Management
Thank you for the 5/5! We appreciate your feedback and I am happy to see we provided you with a great stay! We certainly hope you are able to return!
4 out of 5
Recommended
for Everyone
by A verified traveler from Anchorage, AK

I like the pool and airport shuttle.

Posted Feb 17, 2018
Good quite get away. People were nice. I wish they had more bending machines for food.
Comment from Hotel Management
Feb 18, 2018 by Samantha M. , Hotel Management
Thank you so much for letting us know about your stay. I am happy to see that it was a quiet get away for you and that the people were nice. I also have good news! We are switching vending machine vendors and will be able to offer a much larger variety of snacks and beverages for our guests!
3 out of 5
Recommended
for Everyone
by A verified traveler from Alaska

Posted Feb 12, 2018
Nice hotel, only issue I had was the room I had, bathroom was small.
Comment from Hotel Management
Feb 14, 2018 by Samantha M. , Hotel Management
Thank you for letting us know about your stay, I want to apologize on behalf of the hotel. We strive to give our guests an exceptional stay while here at the hotel. Please let us know if there is anything more to help!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great

Posted Feb 10, 2018
My experience was wonderful. Staff was great. Only issue was my neighbors making too much noise in the middle of the night. But overall stay was great.
Comment from Hotel Management
Feb 11, 2018 by Samantha M. , Hotel Management
Thank you so much for the 5/5, I am so happy to see that your experience was wonderful and the staff was great! Always let staff know so we can try to take care of noise issues, I apologize that you had to experience that. We know you have a choice in choosing our hotel and appreciate it immensely!
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Nice hotel for biggest bang for your buck.

Posted Feb 7, 2018
We went to Fairbanks this winter to see the Aurora. I called the hotel ahead of time and I was given lots of tips and recommendations. This hotel provides free transportation to and from the airport, daily breakfasts, bottles of water, and if you forget any toiletries, they will provide for free as well. Staff are all friendly and helpful. The room is very clean and the bed very comfortable. They even have Aurora wake up call and will tell you where to go to see the Lights.
Comment from Hotel Management
Feb 8, 2018 by Samantha M. , Hotel Management
Thank you so much for your amazing review, I am so happy to see that we exceeded your expectations. Please let us know the next time you are in Fairbanks, AK!
4 out of 5
Recommended
for Everyone
by A verified traveler from Middlefield CT

Power Outage & Earthquake

Posted Jan 29, 2018
Pros: The staff .... very friendly and helpful with all our questions and concerns
Cons: Brighten the rooms .. very dark decor ... paint the walls a light beige ... brighter bulbs would help. More TV stations
Location: For our activities it was an excellent location ... near UAF, highway 2 & downtown
Upon arrival there had been an unusually heavy wet snow... it took 30+ minutes to get a taxi and when we arrived at the hotel the power was out. Under these adverse conditions Heather the night person performed like wonder woman taking care to get us settled into a warm and comfortable room. This while she was assisting other guests that power would be restored "shortly". The staff was always friendly and helpful. They even went out of there way to check the parking lot to make sure guests plugged in there vehicles. During the Kodiak earthquake tremors could be felt in Fairbanks. Matt did an excellent job of reassuring quests that they were safe. He informed us about the UAF seismology department and various alarms in the area. ... Very bright young man ... We would certainly recommend this hotel and will stay here the next time we visit in Fairbanks
Comment from Hotel Management
Jan 31, 2018 by Samantha M. , Hotel Management
Thank you so much for letting us know about your stay here in Fairbanks! I am happy to see that Heather and Matt were able to take great care of you during these unpredictable issues we face here in AK. Definitely let us know next time you are in Fairbanks!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 25, 2018
Free shuttles from the airport, rooms are clean, quiet, and breakfast is not bad, worth the price.
Comment from Hotel Management
Jan 26, 2018 by Samantha M. , Hotel Management
Thank you so much for letting us know about your stay! I am so happy that your stay went well and that you and that you enjoyed the amenities.