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Reviews of Best Western Plus Pioneer Park Inn

2.5 out of 5
Best Western Plus Pioneer Park Inn
1908 Chena Landing Loop, Fairbanks, AK

Reviews

8.2

Very Good

Rating 10 - Excellent. 438 out of 1003 reviews" "
Rating 8 - Good. 315 out of 1003 reviews" "
Rating 6 - Okay. 135 out of 1003 reviews" "
Rating 4 - Poor. 61 out of 1003 reviews" "
Rating 2 - Terrible. 54 out of 1003 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Cherish

Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly staff, great central location. Older building so although very clean, the walls are super thin giving reduced privacy.
Stayed 2 nights in Feb 2024

2/10 Terrible

Matthew, Snellville

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
I was woken up at 2:30am by a terible drilling noise. I went go to the bathroom and was suprised ... no water. So I then went down to the lobby. To my surprise, the water was turned off because they had a maintence man installing a water line for a coffee maker AT 2:30am. The water remained down when I got back to the room. I asked for a compensation for the night and they told me to contact the manager, I asked for her card and emailed but never got a response. Vendor machine was down, so no snacks, and nothing around. They had hotel snacks for sale but it was extremely limited (like 4 candies) and (4 foodish items).
Stayed 4 nights in Apr 2024

10/10 Excellent

Johnathan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kid's loved the pool!!
Stayed 1 night in Apr 2024

8/10 Good

Rolf

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

2/10 Terrible

Rillie, Avinger

Disliked: Cleanliness, staff & service, property conditions & facilities
The property was not kept up. Our fireplace did not work. Staff was not helpful at all. Avoid this property.
Stayed 4 nights in Feb 2024

8/10 Good

SENO

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
All the staffs are excellent. The physical property itself is old and ineed of much extensive renovation. Included breakfast is a plus. But the foods quality is not as par as other Best Western. May be due to location ( Fairbanks, Alaska ). Our Chobani yogurt was solid frozen, the scrambled eggs was very dry. Not good at all. But staffs are friendly, helpful and excellent.
Stayed 3 nights in Apr 2024
Response from jess on Apr 14, 2024
Dear , SenoThank you for completing this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete this review. We appreciate your loyalty to our brand.Sincerely,Mai Moua General Manager Best Western Plus Pioneer Park Inn

6/10 Okay

Jeff

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
.
Stayed 1 night in Apr 2024
Response from JH on Apr 14, 2024
Dear Jeff,Thank you for completing this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete this review. We appreciate your loyalty to our brand.Sincerely,Mai Moua General Manager Best Western Plus Pioneer Park Inn

6/10 Okay

Michael

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only 3 starts because the description of my room said it had a jetted tub. After driving 6 hours this would have been nice. Had I known there was no jetted tub or jacuzzi I would have stayed elsewhere.
Stayed 4 nights in Apr 2024
Response from JH on Apr 14, 2024
Dear Michael,Thank you for completing this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete this review. We appreciate your loyalty to our brand.Sincerely,Mai Moua General Manager Best Western Plus Pioneer Park Inn

10/10 Excellent

Fortune

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable price and very good breakfast options
Stayed 3 nights in Mar 2024
Response from JH on Apr 14, 2024
Dear Fortune,Thank you for completing this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete this review. We appreciate your loyalty to our brand.Sincerely,Mai Moua General Manager Best Western Plus Pioneer Park Inn

10/10 Excellent

Karen Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
We got to see a couple moose right beside the parking lot! The staff were very sweet and helpful. It was quiet and set back in the woods so it made it seem more private.
Stayed 5 nights in Mar 2024
Response from JH on Apr 14, 2024
Dear Karen Lynn, Thank you for completing this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete this review. We appreciate your loyalty to our brand.Sincerely,Mai Moua General Manager Best Western Plus Pioneer Park Inn

8/10 Good

Johnson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked: Working distance to Pioneer Park, staff was pleasant and helpful, breakfast was good Disliked: Seating (sofa) area next to reception was worn and torn. Not much seating in the room. A small sofa would have helped.
Stayed 5 nights in Mar 2024
Response from JH on Apr 14, 2024
Dear Johnson,Thank you for completing this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete this review. We appreciate your loyalty to our brand.Sincerely,Mai Moua General Manager Best Western Plus Pioneer Park Inn

8/10 Good

Sarika

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Convenient location. Lot of space to park. Room was great size. Fire place did not work. They had free breakfast. Staff not very friendly especially at the desk. First night we had our music little high since we were in our vacation mode so staff called us and told us off also stating that we can get kicked out of the hotel. We found that rude as we were not even arguing.
Stayed 7 nights in Mar 2024
Response from JH on Apr 14, 2024
Dear Sarika,Thank you for completing this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete this review. We appreciate your loyalty to our brand.Sincerely,Mai Moua General Manager Best Western Plus Pioneer Park Inn

6/10 Okay

ETHAN

Stayed 2 nights in Mar 2024
Response from JH on Apr 14, 2024
Dear Ethan,Thank you for completing this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete this review. We appreciate your loyalty to our brand.Sincerely,Mai Moua General Manager Best Western Plus Pioneer Park Inn

4/10 Poor

Paul

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The first two nights were fine, but the last three were horrible as a group of about a dozen or more young kids checked in with the parents. They were constantly running up and down the halls, slamming doors, yelling and screaming, and running up and down the stairs. We asked them several times along with talking to the parents about controlling their kids. We spoke to the staff at the hotel many many times but nothing was ever done. We lost sleep on three of the nights and at one point while talking to a hotel representative the parents of these kids late at night we're down in the lobby drinking beer and having pizza creating excessive noise in the hotel employee ended up screaming at them to leave as the hotel lobby was closed. The hotel needs to have more authority to shut down this behavior as the parents couldn't care less and let the kids run free up and down hallways and stairs for four straight days.
Stayed 5 nights in Mar 2024
Response from JH on Apr 14, 2024
Dear Paul,Thank you for completing this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete this review. We appreciate your loyalty to our brand.Sincerely,Mai Moua General Manager Best Western Plus Pioneer Park Inn

6/10 Okay

Arnulfo

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mala calidad
Stayed 1 night in Mar 2024
Response from JH on Apr 14, 2024
Dear Arnulfo,Thank you for completing this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete this review. We appreciate your loyalty to our brand.Sincerely,Mai Moua General Manager Best Western Plus Pioneer Park Inn

6/10 Okay

Ronnie, Fort Worth

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This property is tired. The furniture is worn and sagging --some pieces with large tears. There were unsafe puddles of water left on the floor around the check in desk from kids playing in and out of the pool near the lobby. There was a large bouquet of wilted, dead flowers sitting on the reception desk where you check in. On a happier note, the bed was comfortable and the staff was up preparing breakfast very early so I was able to have coffee before my 5 am cab ride arrived for the airport!
Stayed 1 night in Mar 2024
Response from JH on Apr 14, 2024
Dear Ronnie,Thank you for completing this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete this review. We appreciate your loyalty to our brand.Sincerely,Mai Moua General Manager Best Western Plus Pioneer Park Inn

10/10 Excellent

Maxim

Stayed 2 nights in Mar 2024
Response from JH on Apr 14, 2024
Dear Maxim,Thank you for completing this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete this review. We appreciate your loyalty to our brand.Sincerely,Mai Moua General Manager Best Western Plus Pioneer Park Inn

2/10 Terrible

Alberto

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Bianca on Apr 5, 2024
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

2/10 Terrible

Deanne

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The carbon monoxide detector was going off at 5 am. Hard to sleep after that.
Stayed 1 night in Mar 2024
Response from Khia on Mar 14, 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 Okay

Larry Clay

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
the room temperature never was above 65. They did not provide shuttle service did not exist nor cab to air port that was listed on info handed out.
Stayed 4 nights in Feb 2024
Response from JH on Apr 14, 2024
Dear Larry Clay,Thank you for completing this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete this review. We appreciate your loyalty to our brand.Sincerely,Mai Moua General Manager Best Western Plus Pioneer Park Inn

10/10 Excellent

Linda Louise

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very pleasant and comfortable stay with pleasant and helpful staff. The only downside was noisy heating.
Stayed 2 nights in Feb 2024
Response from JH on Apr 14, 2024
Dear Linda Louise,Thank you for completing this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete this review. We appreciate your loyalty to our brand.Sincerely,Mai Moua General Manager Best Western Plus Pioneer Park Inn

8/10 Good

Maria Eumy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from JH on Apr 14, 2024
Dear Maria Eumy,Thank you for completing this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete this review. We appreciate your loyalty to our brand.Sincerely,Mai Moua General Manager Best Western Plus Pioneer Park Inn

6/10 Okay

Nicole

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Room 226 Bed linens had rips in them Stains on carpet Holes in walls Mold in shower Mold in swimming pool
Stayed 2 nights in Feb 2024
Response from JH on Apr 14, 2024
Dear Nicole,Thank you for completing this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete this review. We appreciate your loyalty to our brand.Sincerely,Mai Moua General Manager Best Western Plus Pioneer Park Inn

10/10 Excellent

Radka

Stayed 1 night in Feb 2024
Response from JH on Apr 14, 2024
Dear Radka,Thank you for completing this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete this review. We appreciate your loyalty to our brand.Sincerely,Mai Moua General Manager Best Western Plus Pioneer Park Inn

4/10 Poor

Vladislav

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty
Stayed 1 night in Feb 2024
Response from JH on Apr 14, 2024
Dear Vladislav,Thank you for completing this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete this review. We appreciate your loyalty to our brand.Sincerely,Mai Moua General Manager Best Western Plus Pioneer Park Inn

6/10 Okay

Steven

Disliked: Staff & service, amenities, property conditions & facilities
I ordered a fireplace room and the fireplace didn’t work. I informed them everyday and wasn't told that they were out of propane.
Stayed 5 nights in Feb 2024
Response from JH on Apr 14, 2024
Dear Steven,Thank you for completing this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete this review. We appreciate your loyalty to our brand.Sincerely,Mai Moua General Manager Best Western Plus Pioneer Park Inn

10/10 Excellent

Donald

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complaint is when other rooms shut their doors it may awaken you. Nice employees though and I like how even though your in the city you still feel secluded because of where its located in the Chena loop.
Stayed 7 nights in Feb 2024
Response from JH on Apr 14, 2024
Dear Donald,Thank you for completing this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete this review. We appreciate your loyalty to our brand.Sincerely,Mai Moua General Manager Best Western Plus Pioneer Park Inn

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine
Stayed 1 night in Feb 2024
Response from JH on Apr 14, 2024
Dear Howard,Thank you for completing this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete this review. We appreciate your loyalty to our brand.Sincerely,Mai Moua General Manager Best Western Plus Pioneer Park Inn

10/10 Excellent

Rion

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was in a more private loop off of the main roadway.
Stayed 5 nights in Jan 2024

10/10 Excellent

Rion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kind of place you need to get warm, a couple hours of sleep, and then back out exploring. Staff was nice and everything was clean.
Stayed 1 night in Jan 2024

10/10 Excellent

Howard

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Peter

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very poor breakfast. Room had tiny bathroom
Stayed 3 nights in Jan 2024

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 1 night in Jan 2024

10/10 Excellent

Jamie Rita

Stayed 4 nights in Jan 2024

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay here. Nice clean rooms, great warm pool. Will stay here again!
Stayed 1 night in Jan 2024

8/10 Good

Louise

Stayed 11 nights in Dec 2023

10/10 Excellent

Dmitry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023

10/10 Excellent

Lei

Stayed 3 nights in Dec 2023

10/10 Excellent

Patricia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Antony

Stayed 1 night in Dec 2023

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Nov 2023

10/10 Excellent

Jose

Stayed 2 nights in Dec 2023

2/10 Terrible

Seth

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities
Queen Bed covers had many long black hairs across entire comforter & pillows. Bathroom had cracks in grout along floor tiles and the “roll in” shower meant there was no tub (I did not google the meaning prior), so water spread throughout the cracks and bathroom floor. The room was cool and comfortable, I slept like a rock the one night I stayed (night shift working).
Stayed 2 nights in Nov 2023

10/10 Excellent

George Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

6/10 Okay

Mark

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The property was in decent shape for a Fairbanks Alaska hotel. However, the room amenities from the website do not match what the room actually had. Based off the website the fireplace room also had a jetted tub in the room listing but was not actually in the room. The bathroom was small and a tight space. One of the main reasons for me booking that room was for the jetted tub itself. Please ensure that the amenities are listed properly.
Stayed 4 nights in Nov 2023

8/10 Good

Jolene

Stayed 2 nights in Nov 2023

10/10 Excellent

Billye

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice and the property was very clean and well managed,
Stayed 4 nights in Nov 2023

10/10 Excellent

Chien Cheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and good service
Stayed 4 nights in Nov 2023

8/10 Good

William

Liked: Cleanliness, staff & service, amenities
Very nice place the lady was very helpfull on all my questions around the area!
Stayed 1 night in Oct 2023