Ratings based on 411 Verified Reviews

4.0 out of 5
83% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Great breakfast

Posted Jan 8, 2018
They offer a great breakfast with plenty to choose from.
Comment from Hotel Management
Jan 8, 2018 by Samantha M. , Hotel Management
Thank you for your 4/5! I am happy to see you enjoyed the "great breakfast"!! Please let us know if there is any other way we could have exceeded your expectations!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 6, 2018
Everything was great. The only thing I’d change is the the bedspread had food stain or wasn’t changed from last guest.
Comment from Hotel Management
Jan 10, 2018 by Samantha M. , Hotel Management
I am so sorry to see what you experienced during your stay, this is not the standard we set for our guests and will make sure that it does not happen again. Thank you for your review and please feel free to call and speak with me directly about any issues you've experienced. We want all of our guests to have a superior experience when they stay at our Hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Reno

Nice location in the woods

Posted Jan 2, 2018
Pros: We liked the breakfast and the location
Cons: The door makes noise when it shuts
The room was comfortable but a bit small for 2 queen beds.
Comment from Hotel Management
Jan 2, 2018 by Samantha M. , Hotel Management
Thank you for letting us know about your stay. The noisy door has been corrected! I hope you are able to give us another chance to provide you with a superior experience!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in a super cold place

Posted Dec 31, 2017
Pros: It is well maintained and provided all the basic amenities. Electrical outlet available for winterized car during extreme cold weather condition.
Cons: Room service.
Location: The hotel is tug in a wooded area but very close to the airport.
Delightful, nice, convenient.
Comment from Hotel Management
Dec 31, 2017 by Samantha M. , Hotel Management
Thank you so much for letting us know about your stay here at Best Western Plus Pioneer Park Inn. We are certainly doing out best to make it a great stay for everyone. Hopefully room service will be something we can add in the future!
3 out of 5
by A verified traveler

Posted Dec 13, 2017
The hotel seemed very simple. It was at a good location but there wasn’t anything else to it. I was actually very upset when I got to the hotel because I was advised that their pool was out of order. And I specifically choose that hotel and paid extra for because of their pool. I wish they would have sent an email a head of time advising me of this. I would have cancelled my reservation and gone to the cheaper hotel down the street, in which, I’m sure they would have done a much finer job at keeping our room on check. Room service barely touched out beds. Only thing they would do is replace a couple of towels, in which it wasn’t enough because we had 4 people staying in the room and not 2. Overall, I was very disappointed. I’ll definitely be back in Fairbanks but not to this particular hotel!
Comment from Hotel Management
Dec 15, 2017 by Samantha McLaren, Hotel Management
Thank you for letting us know about your stay, i would like to apologize for the pool being closed, we were offering free cancellation as well as use of another pool in town because ours is down for maintenance. Please feel free to call me directly at the hotel in order to discuss the matter.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 11, 2017
Comfortable as usual. Very good breakfast and staffs at the front desk are always very helpful
Comment from Hotel Management
Dec 12, 2017 by Samantha McLaren, Hotel Management
Thank you for the review! I am happy to see that the hotel was comfortable, the breakfast was great and the staff was helpful!
4 out of 5
Recommended
for Everyone
by A verified traveler from fairbanks

Great stay

Posted Dec 9, 2017
Only best western I’ve been to that gives you some perks for being a gold member free bottled water At check in free upgrades free snacks So if you’re a gold or platinum member choose this best western not the other one in town
Comment from Hotel Management
Dec 12, 2017 by Samantha McLaren, Hotel Management
Thank you so much for letting us know about your stay! I am so happy to see that the hotel is following through on Best Western Reward recognition! Please let us know what we can do to turn that 4/5 into a 5/5, our goal is to provide the absolute best!
5 out of 5
Recommended
for Everyone
by A verified traveler from Fairbanks, AK

Clean and comfy.

Posted Dec 8, 2017
Room very clean and comfy. Staff polite and nice. Breakfast wad delicious.
Comment from Hotel Management
Dec 8, 2017 by Samantha M. , Hotel Management
Thank you so much for letting us know that your stay was clean and comfy!! We strive to provide superior customer service and I am happy to see that we exceeded expectations.
3 out of 5
Recommended
for Everyone
by A verified traveler from Denver

New & Clean, but cheap

Posted Nov 21, 2017
The hotel is newish (in 2017) and everything is clean and works as needed. That being said, the room finishes are cheap, the shampoo/conditioner/soap is bulk containers, and the bed was not great. Not a bad deal for Fairbanks
Comment from Hotel Management
Nov 26, 2017 by Samantha McLaren, Hotel Management
Thank you for letting us know about your stay. We keep cleanliness and customer service as our top priority. We are currently in the process of replacing mattresses and lamps throughout the hotel. It's a slow process but i hope you are willing to give us another chance to provide you a superior experience. Please feel free to contact me directly at the hotel do discuss your experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from AK

Business Travelller hotel

Posted Nov 2, 2017
Pros: Free taxi from/to Fairbanks airport. Free breakfast.
Cons: Make the free internet faster..
Location: 8 to 10 minutes away from Fastfood and grocery stores.
Stayed here for six straight nights. Quiet and comfortable. FREE breakfast. FREE taxi on your first day from Fairbanks airport and in your last day to the airport. Helpful staff. Book early to get the best rates!
Comment from Hotel Management
Nov 7, 2017 by Samantha , Hotel Management
Thank you so much for your review of our hotel. I'm happy to see you enjoyed the Free Breakfast as well as Free Taxi service! We strive to provide the best customer service and amenities. We will definitely look into the slow internet speeds. The internet service should currently be at a 30MB speed. Any slower than that and we certainly want to know! Once again thank you for taking the time to review our hotel!