Posted May 25, 2016
Close to shopping, Restaurants, airport, etc. Can get to most anywhere in Fairbanks in less then Ten minutes. Clean and fairly quite. Hotel needs some maintenance. Computer system would not work to access airlines site to print boarding passes. Spare breakfast. Would be nice if they at least had some juice included. Pool out of order, elevator made many noises, wondered if it was going to make it each time we rode it. Smoking was allowed in a few rooms at end of hall. No way to control smoke 100 percent. Could smell in hall most of the time near our room and sometimes in our room. Would not stay again if any smoking is allowed in hotel.
Comment from Hotel Management
Jun 1, 2016 by Manager, Hotel Management
Thank you for providing us with details about your experience with us. I appreciate your comments about our convenient location; however, I sincerely apologize that we were unable to exceed your expectations. In response to your feedback, I will work with our maintenance engineer to ensure that everything is functioning properly to prevent your experience from being repeated. I will also be sure to share your comments about our grab-and-go breakfast with our corporate office. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.