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Reviews of Extended Stay America Suites Fairbanks Old Airport Way

2.5 out of 5

Reviews

6.4
Rating 10 - Excellent. 154 out of 766 reviews" "
Rating 8 - Good. 211 out of 766 reviews" "
Rating 6 - Okay. 154 out of 766 reviews" "
Rating 4 - Poor. 125 out of 766 reviews" "
Rating 2 - Terrible. 122 out of 766 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Nelson

It was good I liked it
Stayed 9 nights in Mar 2024

6/10 Okay

Kerry

Traveled with group
Disliked: Amenities
Breakfast very limited
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 29, 2024
Dear Kerry, We are delighted to hear you found your stay to be clean and quiet. Providing a peaceful and comfortable environment is important to us. Your satisfaction is our priority, and we are pleased that our efforts to maintain cleanliness and tranquility were evident during your visit. Thank you for your positive feedback, and we look forward to hosting you again in the future for another pleasant experience.Sincerely,Hotel Management

10/10 Excellent

Brook

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very Sweet Staff and Clean rooms and walking distant from Fred Myers loved staying here
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 28, 2024
Dear Brook, We are delighted you enjoyed your stay at Extended Stay America! Our team takes pride in providing exceptional service, and we are thrilled that you found our staff accommodating. It is wonderful that you appreciated our rooms' cleanliness and our convenient location near Fred Meyer. Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic experience soon!Sincerely,Hotel Management

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
As always I was greeted by the friendly staff
Stayed 1 night in Mar 2024

10/10 Excellent

Raquel

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and rooms clean
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 26, 2024
Dear Raquel, We are delighted that you found our staff friendly and our rooms clean during your stay at Extended Stay America. Our top priority is providing excellent service and a comfortable environment, and we're thrilled that we met your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future!Sincerely,hotel Management

8/10 Good

richard

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was ok, the weather was cold
Stayed 2 nights in Mar 2024

8/10 Good

Christopher

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked they had employees 24 hrs a day to unlock the doors and its pet friendly also cheapest in fairbanks. I didn't like how cold it was in the room and the thin blanket they gave us.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 10, 2024
Dear Christopher, We are delighted to receive your positive review of your stay at Extended Stay America. We are thrilled that you found your stay comfortable and that our staff's friendliness and helpfulness were the highlights of your visit. Our team takes great pride in delivering exceptional service, and your feedback is genuinely appreciated. Thank you for choosing us, and we hope to welcome you back soon!Sincerely,Hotel Management

8/10 Good

Gerald l

Stayed 2 nights in Mar 2024

2/10 Terrible

Kathy

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I called the hotel at 9:30am on March 1st and explained the 10 rooms I reserved needed a late check in. Told it was ok. My team showed up and the hotel had cancelled the rooms and have them away.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 6, 2024
Dear Kathy, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

6/10 Okay

marion

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The floor were so dirty and no extra blanket in the room
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 29, 2024
Dear Marion, We apologize for the cleanliness issues you encountered during your stay and the lack of an extra blanket in your room. Your comfort and satisfaction are important to us, and we regret any inconvenience caused. Please know that we take your feedback seriously and are working diligently to address these concerns to enhance the quality of our services. If you choose to return, we will ensure a more comfortable and pleasant experience in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

8/10 Good

Michael

Stayed 1 night in Feb 2024

8/10 Good

Gregory

Traveled with pets
Liked: Cleanliness, staff & service
You get what you pay for.
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 18, 2024
Dear Gregory, Thank you for choosing Extended Stay America! We're delighted to provide great value for your stay. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable experience with us.Sincerely,Hotel Management

4/10 Poor

Phillip

Traveled with family
Disliked: Staff & service, amenities
Stayed 1 night in Jan 2024

8/10 Good

Imelda

Business traveler
Liked: Property conditions & facilities
Love the kitchenette.Near the airport and Fred Meyer and Starbucks,walkable.Staff accommodating.
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 26, 2023
Dear Imelda, Thank you for sharing your experience. It is delightful to know our prime waterfront location, with proximity to restaurants, and other attractions, is perfectly suited to your plans. Moreover, it is nice to see this type of recognition for our staff, and we will surely share this lovely feedback with them. We look forward to having you as our guest again whenever your travels bring you back here. Sincerely, Hotel Management

8/10 Good

Veronica

Stayed 3 nights in Dec 2023

10/10 Excellent

Clark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Snug, safe, and warm.
Safe, quiet, friendly. All around decent, for a fair price. Adequate heating is nice in the cold winter.
Stayed 7 nights in Nov 2023

10/10 Excellent

Qiulin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
When we first arrive at 10 pm, the front desk were having internet issue and wasn’t able to check us in. It was a little frustrating since we were so tired from a 20 hours flights. But the manager came in and just gave us a room without keeping us waiting after 10 minutes or so. So overall it wasn’t terrible. The room was clean and staffs were friendly. Great location to go out of the town or go shopping.
Stayed 3 nights in Nov 2023
Response from Hotel Management on Nov 15, 2023
Dear Qiulin, Thank you for choosing to stay at Extended Stay America and for taking the time to share your thoughts. We apologize for the check-in issue you encountered; however, we are pleased that our staff resolved this to your satisfaction. Our team is dedicated to providing genuine and attentive hospitality, and we appreciate you acknowledging their efforts. We are also glad that you enjoyed our convenient location and clean accommodations. We hope you will stay with us again the next time you are here.Sincerely,Hotel Management

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Geran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 2 nights in Sep 2023

8/10 Good

daniel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great, but it was a bit annoying that you needed a key card to enter the building. The biggest thing I would add for improvement is to have a water dispenser in the lobby.
Stayed 4 nights in Sep 2023
Response from Hotel Management on Sep 30, 2023
Dear daniel, We are pleased you chose Extended Stay America for your recent visit. We are thrilled that you loved so much about staying with us, and we will certainly share your compliments with our entire staff. However, we are sorry for the inconvenience caused due to room key. It was our pleasure hosting you, and we hope you will choose to stay with us again the next time you are in the area.Sincerely,Hotel Management

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable large rooms. Friendly staff
Stayed 4 nights in Sep 2023
Response from Hotel Management on Sep 23, 2023
Dear Garry, We are delighted you chose to stay with us at Extended Stay America. We appreciate your wonderful comments and are happy to read you enjoyed everything about your time with us. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile! Thank you for being our guest, and we hope you will revisit us the next time you are in the area.Sincerely,Hotel Management

8/10 Good

Timo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room not very clean.
Stayed 2 nights in Sep 2023

8/10 Good

Kimberly

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Ted

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 14, 2023
Dear Ted, We are flattered by your generous review of Extended Stay America. It is very kind of you to recognize our devoted staff for their service. We look forward to having you as our guest again whenever your travels bring you back to the city. Sincerely,Hotel Management

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for reasonable price
Stayed 1 night in Sep 2023

2/10 Terrible

Dean

Stayed 1 night in Sep 2023

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Robert the manager plus the staff are very polite and willing to help. The front door now has a security door and that’s great. I’ll stay here anytime. It’s home away from home with a kitchenette plus they provide dishes and pots and pans! No other hotel like this plus Fred Meyer is just a block away.
Stayed 3 nights in Sep 2023
Response from Hotel Management on Sep 11, 2023
Dear Joe, Thank you so much for your kind words. We are thrilled to hear you had a positive experience with our manager, Robert, and the rest of our staff. We strive to provide excellent service and create a welcoming environment for all our guests, and it's wonderful to hear that we achieved that during your stay. We're glad you appreciated our front door's added security and found the kitchenette and provided utensils useful. Our goal is indeed to create a "home away from home" for our guests, and we're delighted that we were able to do so for you. Your feedback is greatly appreciated and will be shared with the entire team. We look forward to welcoming you back anytime!Sincerely,Hotel Management

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Robert, the concierge and host at check in was quite amazing. Cordial, inviting and welcoming making the entire check in process very user friendly. Thank you Thank you Thank you. Would definitely stay here again. And he does deserve some recognition from you for his hospitality.
Stayed 1 night in Sep 2023

2/10 Terrible

Angela

Disliked: Cleanliness, staff & service, property conditions & facilities
Not happy with the hair in the shower, dirty floor.. coffee was way to sour..
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 7, 2023
Dear Angela, Thank you for your feedback. We apologize for any inconvenience caused by our housekeeping staff overlooking certain areas in your room. Additionally, we acknowledge your feedback regarding our coffee, which unfortunately did not meet your expectations. We appreciate you bringing this to our attention so we can address it appropriately. We take our guest’s feedback seriously and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

10/10 Excellent

Mikhael

Stayed 14 nights in Aug 2023

10/10 Excellent

Ashley

Stayed 1 night in Aug 2023

10/10 Excellent

forrest

Liked: Cleanliness, staff & service, property conditions & facilities
Cool
Stayed 2 nights in Aug 2023
Response from Hotel Management on Aug 28, 2023
Dear Guest, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management

10/10 Excellent

Rohan, Killeen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
pool and gym available
Stayed 1 night in Aug 2023

6/10 Okay

Thomas

Business traveler
Liked: Room comfort
Stayed 16 nights in Jul 2023

2/10 Terrible

Cody

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The first room they put me in smelt like dog pee so bad that I asked to move rooms...after 3 days of asking for a different room...they moved me, this room smelt just as bad. I spent probably 50 bucks on cleaning stuff just to try and make it manageable. Floor was stained, the bed and bedding were terrible....it did have air conditioning tho...ha
Stayed 20 nights in Jul 2023
Response from Hotel Management on Aug 4, 2023
Dear Cody, Thank you for your recent stay and your feedback. We are sorry we did not deliver the fresh and clean suite we are known for during your stay. We are passionate about providing our guests with clean accommodations; therefore, we regret not meeting these expectations. We have shared your comments appropriately, and we hope you give us another chance when you return to our area. We would appreciate the opportunity to provide you with the flawless stay you deserve! Sincerely,Hotel Management

2/10 Terrible

Stephen

Traveled with family
Disliked: Cleanliness, staff & service
The staff was rude. Complained about customers using Expedia Offered no room service to customers who used Expedia to book their stay. They offered linen but all cleaning was up to the customer
Stayed 6 nights in Jul 2023
Response from Hotel Management on Jul 26, 2023
Dear Stephen, Thank you for your review of our hotel. We promise to provide every guest with fresh, clean accommodations and the best customer service. Being extended stay Property, we offer to housekeep weekly. However, these services are always available at a nominal fee. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies and know that we take our commitment to cleanliness and customer satisfaction very seriously and will look into your feedback. We hope this isolated incident will not deter you from returning to enjoy the excellent stay you deserve with us. Thank you again for your feedback, and we wish you all the best with your travels. Sincerely,Hotel Management

10/10 Excellent

Jeanette A

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The entire staff was so kind and helpful! We absolutely enjoyed our stay because of them and will book with them our next stay!
Stayed 2 nights in Jul 2023
Response from Hotel Management on Jul 22, 2023
Dear Jeanette, Thank you for choosing Extended Stay America and taking the time to write a review. We are glad you enjoyed your stay and appreciate recognizing the service provided by our associates. Our team works hard to ensure guests enjoy a relaxing and carefree time with us, and we're glad their caring hospitality was the highlight of your stay. Moreover, we are thrilled to read that you have already decided to stay with us again, and we look forward to hosting you again.Sincerely,Hotel Management

2/10 Terrible

Timothy

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel refused to allow check in at 2am and said they would call the police if I called the desk again. Nice time to leave people stranded.
Response from Hotel Management on Jul 21, 2023
Dear Timothy, Thank you for your review. We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. Moreover, we are sorry that our front desk team was not as responsive as they should have been in addressing your concerns. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. We are reviewing this with the concerned team to correct this and avoid future inconveniences. We hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management

10/10 Excellent

Sharla

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good location - walkably convenient to groceries (Fred Meyers Safeway) and restaurants; friendly staff; comfortable bed and pillows
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2023

10/10 Excellent

joe

Liked: Staff & service, room comfort
Ok but front desk needs to mind her own.
It was great but front desk clerk Latoya doesn’t have to asked everyone that walks in for identification and harass visitors during the day or guests who pay good money to stay here. It’s not the Ritz or upscale hotel some people like their privacy and doing this makes the hotel look bad. I had relatives who walked out because of her.
Stayed 3 nights in Jul 2023
Response from Hotel Management on Jul 18, 2023
Dear joe, Thank you for reviewing your stay at Extended Stay America. We are happy your overall experience was pleasant. However, we are sorry you did not experience one of our staff members at her best. Our staff genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our usual service standards. A valid ID is always mandatory at the time of checking in, as the safety and security of our guests are of utmost importance to us. We are reviewing with our team to handle such a situation better. We hope you will give us another opportunity to accommodate you. We are confident we can replace this experience with a more positive memory!Sincerely,Hotel Management

6/10 Okay

Ramon

Liked: Staff & service
The staff is amazing, the rooms were not that clean though, it was really hot and there was no AC, the pool was empty.
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 16, 2023
Dear Ramon, Thank you for choosing us. We are glad you had a pleasant stay. However, we are sorry for not meeting all your expectations. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We will address this with our staff and ensure they are better attended. Also, the rooms need to double check before being allocated to the guest. Considering our team, please give us a second chance to provide the hospitality you should always expect from us.Sincerely,Hotel Management

4/10 Poor

Shannon

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Dora

Stayed 4 nights in Jul 2023

6/10 Okay

Krystal

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

6/10 Okay

Kelli

Traveled with family
Liked: Staff & service
Stayed 1 night in Jul 2023

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, room comfort
hotel was good, pool was not in service, empty.
Stayed 1 night in Jun 2023

8/10 Good

Wendy

Stayed 2 nights in Jun 2023

4/10 Poor

Denise

Disliked: Cleanliness, property conditions & facilities
Facility was under complete construction, swimming pool was under construction ( none of this was told during time of booking), toilet in the room was leaking all over the floor, no blow dryer or coffee maker in the room, bed was well used and uncomfortable
Stayed 2 nights in Jun 2023
Response from Hotel Management on Jun 26, 2023
Dear Denise, Thank you for your candid review. We apologize for not informing you about our ongoing construction beforehand and understand how it may have affected your stay. We have discussed your comments with our team and will make changes to serve our guests better. Thank you again, and we hope you will come back to experience our hotel the way you should have during this visit.Sincerely,Hotel Management