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Reviews of Hampton Inn & Suites Fairbanks

2.5 out of 5
Hampton Inn & Suites Fairbanks
433 Harold Bentley Ave, Fairbanks, AK

Reviews

8.8

Excellent

Rating 10 - Excellent. 376 out of 616 reviews" "
Rating 8 - Good. 155 out of 616 reviews" "
Rating 6 - Okay. 43 out of 616 reviews" "
Rating 4 - Poor. 20 out of 616 reviews" "
Rating 2 - Terrible. 22 out of 616 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Naomi, Wasilla

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

8/10 Good

SakthivelNarayanan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good property. Very close to dining and shopping options. Breakfast can be improved. Very medium level breakfast.
Stayed 4 nights in Apr 2024

10/10 Excellent

Jayson Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice pool and the shower had excellent water pressure it was very nice and clean and the had lots to choose from for the continental breakfast.
Stayed 1 night in Feb 2024
Response from Erin on Apr 10, 2024
Thank you for the wonderful review of our hotel! We are so very pleased you enjoyed your stay with us, and we look forward to seeing you again!

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This place was quiet, clean, and centrally located. The staff was so nice, and helpful, and friendly.
Stayed 5 nights in Apr 2024
Response from Erin on Apr 10, 2024
Thank you for the wonderful review of our hotel! We are so very pleased you enjoyed your stay with us, and we look forward to seeing you again!

2/10 Terrible

Andrew

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Erin on Apr 10, 2024
Thank you for the review of your recent stay with us. May I ask what we could have done better to get a higher rating? Please let me know so I may be aware of it and can improve this. Thank you!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Love you and miss you
Stayed 1 night in Mar 2024
Response from Erin on Apr 2, 2024
Thank you for the review! So glad you enjoyed your stay with us!

10/10 Excellent

Marietta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were nice and helpful!
Stayed 4 nights in Mar 2024
Response from Erin on Apr 1, 2024
Thank you so much for the lovely review!

8/10 Good

Emilano, Boise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything, great staff, especially Kelly at the front desk.
Stayed 4 nights in Mar 2024
Response from Erin on Apr 1, 2024
Thank you for the lovely review and I agree that Kelly is wonderful, too!

10/10 Excellent

ROD

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was very comfortable, it was quiet, pool and hot yub very nice as well
Stayed 5 nights in Mar 2024
Response from Erin on Apr 2, 2024
I am so glad you enjoyed your stay with us! Thank you so much for the review!

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great breakfast. We will be back.
Stayed 10 nights in Mar 2024
Response from Erin on Apr 2, 2024
Hello! Thank you for your review and I am so glad to hear that you enjoyed your stay with us!

8/10 Good

Donna Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Erin on Mar 22, 2024
Thank you so much for your review! We appreciate your business and look forward to serving you again!

10/10 Excellent

Darlene

Stayed 5 nights in Mar 2024
Response from Erin on Apr 10, 2024
Thank you for the wonderful review of our hotel! We are so very pleased you enjoyed your stay with us, and we look forward to seeing you again!

8/10 Good

Gladys

Stayed 2 nights in Mar 2024

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the most quiet hotel!! Loved the blackout curtains - they worked beautifully! Breakfast was very good! Front desk staff were very friendly. We didn't have need for the trasportation but were asked if we needed it which was nice. VERY convenient to everywhere we needed to go.
Stayed 5 nights in Mar 2024
Response from Erin on Mar 22, 2024
Thank you so much for the wonderful review! I am so happy to hear you enjoyed your stay with us!

10/10 Excellent

MIcelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel. Quiet even though it said they were booked.
Stayed 1 night in Mar 2024
Response from Erin on Mar 22, 2024
Thank you so much for the review! I am so happy that you enjoyed your stay with us!

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, good complimentary breakfast choices, cozy hot tub, friendly staff!
Stayed 5 nights in Feb 2024

10/10 Excellent

mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Feb 2024

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay in for your Aurora viewing experience. Easy 6 to 15 minutes access by car to all Points in Fairbanks
Stayed 6 nights in Feb 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Wan Chun Carmen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything excellent
Stayed 4 nights in Feb 2024

6/10 Okay

Lonnie, Burbank

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel was clean and well kept. We had called prior to our stay asking if the rooms had safes and if robes were available for the spa. We were assured that every room had a safe and robes would be provided. Their were no safes in the rooms and no robes. The manager apologized and didn't know who would have made such promises. The manager, Erin, was very nice and apologetic. The assistant manager, a man, was curt and seemed bothered by our questions. That was not appreciated.
Stayed 4 nights in Feb 2024

10/10 Excellent

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was large, comfortable and very clean. The staff were friendly and accommodating. Having an airport shuttle and breakfast made it an ideal place to stay
Stayed 5 nights in Feb 2024

10/10 Excellent

Anthony, Ypsilanti

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a perfect location!
Stayed 1 night in Feb 2024

8/10 Good

Dorothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ms Asia at front desk was amazing. From her bright smile and kindness she is 100/10. Thank you my lady

6/10 Okay

Francisco

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 6 nights in Jan 2024

10/10 Excellent

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing business that’s the epitome of hospitality. Very professional, kind, friendly and welcoming. We have loved every Hampton Inn we have ever stayed in. This is truly one of the best ones!
Stayed 1 night in Jan 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel
Stayed 7 nights in Jan 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was the best I've ever seen with real food. Extremely friendly staff, sean and erin and the two working the front desk.
Stayed 1 night in Jan 2024

4/10 Poor

Verified traveler

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Could use improvement
Was a little disappointed this trip. The shampoo was empty, the bathroom door has some sort of sticky gunk stuck to it, the tub didn't hold water, and the toilet ran all night
Stayed 1 night in Dec 2023

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas in Fairbanks
The hotel was clean, comfortable, and conveniently located across from Walmart and other area essentials. The rooms were large, offered a fridge and additional sink. The hotel had an excellent breakfast too, eggs, bacon, potatoes and cereal. Also there was hot coco, tea, and coffee available 24/7. The pool was nice and the staff kind.
Stayed 5 nights in Dec 2023

8/10 Good

Cristine, San Jose

Traveled with group
Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in Dec 2023

2/10 Terrible

Evanlene

Stayed 1 night in Oct 2023

10/10 Excellent

Frances

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Elizabeth

Stayed 2 nights in Dec 2023

10/10 Excellent

Jennifer C.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rest and Relaxation
It was clean, comfortable, and the service was excellent. I inadvertently lost a very important item in my room and after a quick call the item and held it for me while I drove back to retrieve it.
Stayed 2 nights in Dec 2023

2/10 Terrible

Chris

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I didnt like that we were not notified that the pool was closed. The pool was the only reason we were staying at the property.
Stayed 1 night in Dec 2023

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating and the free breakfast was surprisingly good.
Stayed 1 night in Nov 2023

10/10 Excellent

Brandon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staying at the Hampton was a pleasure. Convenient to why we were staying and traveling here in Fairbanks
Stayed 2 nights in Nov 2023

10/10 Excellent

Shirley

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff
The staff is very attentive and helpful, we prefer this hotel each time, only issue was the hot tub was not working, great place to stay.
Stayed 2 nights in Nov 2023

10/10 Excellent

Kendall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Kyle

Stayed 2 nights in Nov 2023

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Great room and clean. No dog walking area.
Stayed 1 night in Oct 2023

10/10 Excellent

Dolly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Bonnie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet room, close to shopping and dining. Also enjoyed swimming.
Stayed 1 night in Oct 2023

10/10 Excellent

Dinashay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except the hot tub wasnt working.my Family still enjoyed our stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Florencio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and pleasant to work with

8/10 Good

Gary

Stayed 4 nights in Oct 2023

6/10 Okay

Hallie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
The room was great, the staff was great, and breakfast was awesome. But we stayed on a day where many things went wrong. The pool was closed down after we checked in. The elevators were malfunctioning and we were on the fourth floor. We had to wait half an hour after check in time because our room wasnt ready.
Stayed 1 night in Oct 2023

10/10 Excellent

Mae

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk employee is very friendly and provided such great customer service. She acknowledge both myself and family once we walked in to check in. I wish I remembered her name but she had a great nails! I appreciate the young gentleman for bringing the plunger around 2am! I will stay again when I come visit Fairbanks!
Stayed 1 night in Oct 2023