Front of property - evening/night

Reviews of Hyatt Place Fairbanks

3 out of 5
Hyatt Place Fairbanks
400 Merhar Ave, Fairbanks, AK

Reviews

8.2

Very Good

Rating 10 - Excellent. 305 out of 635 reviews" "
Rating 8 - Good. 189 out of 635 reviews" "
Rating 6 - Okay. 68 out of 635 reviews" "
Rating 4 - Poor. 40 out of 635 reviews" "
Rating 2 - Terrible. 33 out of 635 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

JONATHAN

Traveled with family
Liked: Cleanliness, property conditions & facilities
The front desk staff are the only ones super friendly. Everyone else seems mad and not welcoming at all. But property is nice, clean, and super close to stores and food options
Stayed 4 nights in Mar 2024

4/10 Poor

Tatiana

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Check in was almost 3 hours later than advertised in reservation.
Stayed 4 nights in Mar 2024

10/10 Excellent

Parul

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My stay at Hyatt Place during my visit to Fairbanks, Alaska was exceptional! The hotel is impeccably maintained, hygienic, and feels refreshingly new. The inclusion of Chromecast with the TV was a fantastic surprise, making streaming seamless and enjoyable. The spacious room and impeccably clean bathroom added to the comfort of my stay. One of the highlights was the complementary breakfast, which offered a variety of options to start the day on a delicious note. Additionally, the shuttle service to both the airport and rail depot was convenient and punctual, making transportation hassle-free.
Stayed 5 nights in Mar 2024

8/10 Good

nikole

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Loved the big bedroom we had. It was very clean. The staff were very friendly. The pool area was clean. They had a big breakfast that is included. It was a great stay. I will definitely be staying again.
Stayed 1 night in Mar 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and updated.
Stayed 2 nights in Mar 2024

6/10 Okay

RICHARD, Saint George

Liked: Amenities, property conditions & facilities
Front desk called at 8am to ask if toilet was working waking me up
Stayed 2 nights in Mar 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Effective.
Stayed 1 night in Feb 2024

2/10 Terrible

Gokulakrishnan

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities
Stayed for 5 nights . There was no room service for 3 nights . Had to request two days in a row to get service. In spite of asking it was not done. Room floors get dirty quickly as we go out and come Back in the snow / icy conditions . So ideally they should clean the room daily.
Response from BT on Feb 27, 2024
Gokulakrishnan,Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excellent

Shaylene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great to be a close walk to a store for snacks and toiletries
Stayed 1 night in Feb 2024
Response from BT on Feb 16, 2024
Shaylene - we are glad you enjoyed your stay. Come back and se us soon, all the best!

10/10 Excellent

Summer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from BT on Feb 6, 2024
Thank you so much for your review of our hotel. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from BT on Jan 29, 2024
Thank you for completing our survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We look forward to you staying with us again in the near future!

2/10 Terrible

zhengyan, manhasset

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from BT on Jan 25, 2024
Thank you for completing the survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

6/10 Okay

Daniel

Disliked: Staff & service
Response from BT on Jan 24, 2024
Thank you for the review regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.

10/10 Excellent

Vinson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's nice
Stayed 1 night in Jan 2024
Response from BT on Jan 24, 2024
Thank you for the review regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.

10/10 Excellent

Haitao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel!
Stayed 1 night in Dec 2023
Response from BT on Jan 24, 2024
Thank you for the review regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.

6/10 Okay

Michael

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Not a typical Hyatt
This hotel service seems to follow the ancient Chinese expression, "No asky, no getty". We had to continually ask for linens, trash removal, room service, working refrigerator. On the bright side, staff eventually comply with requests. Breakfast was fine. Even provided a microwave oven for our room as it eas not standard. I would equate it to a below average hotel chain property.
Stayed 4 nights in Dec 2023
Response from BT on Jan 24, 2024
Thank you for your review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.

4/10 Poor

Kevin

Business traveler
Liked: Staff & service
Headboard and door handle was greasy and dirty. Couldn’t sleep because of the noise, the walls and the floor is so thin. Can’t relax
Stayed 1 night in Dec 2023
Response from BT on Jan 24, 2024
Thank you for your review. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from BT on Jan 24, 2024
Thank you for the review regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.

10/10 Excellent

Kai

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from BT on Jan 24, 2024
Thank you for the review regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.

10/10 Excellent

Jithendra Raju

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from BT on Jan 24, 2024
Thank you for the review regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.

10/10 Excellent

Jarek

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from BT on Jan 24, 2024
Thank you for the review regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.

10/10 Excellent

Takashi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from BT on Jan 24, 2024
Thank you for the review regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.

10/10 Excellent

Cassandra

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pure luxury!! Best spot in town….two minutes from shopping options. Best trained staff, Made me feel comfortable and very welcomed.
Stayed 1 night in Nov 2023

10/10 Excellent

Mark

Stayed 8 nights in Nov 2023
Response from BT on Jan 24, 2024
Thank you for the review regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.

10/10 Excellent

Aleli

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessibility and the availability of a shuttle for airport to hotel
Stayed 3 nights in Nov 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 2 nights in Nov 2023

6/10 Okay

Yuning, Orange

Traveled with family
Disliked: Amenities
Front desk were very nice and helpful. But the bartender was kindly rude very unfriendly!!! Our room was not very clean. There are hairs everywhere on the floor.
Stayed 4 nights in Nov 2023

10/10 Excellent

Don

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goot nice hotel
Stayed 2 nights in Oct 2023

10/10 Excellent

Amber

Stayed 2 nights in Oct 2023

10/10 Excellent

Latoshia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good atay
It was awesome my favorite hotel to bad they removed the hot tub
Stayed 2 nights in Oct 2023

10/10 Excellent

patricia, Cedar Hill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its convinient, breakfast good
Stayed 4 nights in Oct 2023

8/10 Good

Crystal

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, close to shops and restaurants
Stayed 2 nights in Sep 2023

8/10 Good

Clare

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for a work trip and was pleasantly surprised. The hotel is clean, safe, and nicely decorated. It was one of the most modern Hyatt hotels I have stayed at - and I travel ~ 5 months of the year. The location is perfect. Close to may major stores, walking distance to some restaurants. The staff is friendly and accommodating. I requested a room change because of a barking dog, and they responded immediately.
Stayed 2 nights in Oct 2023

8/10 Good

Alexandra

Traveled with partner
Liked: Cleanliness, staff & service
We had a room at the end of the hall on the top floor. We thought it would be nice and quiet, but it was anything but that! The noise was made worse by the adjoining room (not part of our party) and the lack of sound barrier between.
Stayed 1 night in Oct 2023

10/10 Excellent

Jing

Stayed 1 night in Oct 2023

10/10 Excellent

Alan

Stayed 1 night in Oct 2023

8/10 Good

MAY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern. Great place.
Stayed 2 nights in Sep 2023

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice stay.
Stayed 1 night in Aug 2023

6/10 Okay

faalataina

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Property conditions & facilities
Housekeeper speak no English. No sauna and no hot tub other than it was ok
Stayed 2 nights in Sep 2023

6/10 Okay

Teresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The place looks like it has been renovated recently and overall looks great. The biggest problem we had was the temperature in the room. It was over 80 degrees and would not go down. The thermostat was set at 60, the air was blowing by the window but it did not get any cooler. Sleeping did not happen very much in that. I also couldn’t find ice on the 3rd floor, even looked at the map by the elevators and didn’t see an “I”. The pool was nice enough but I was bummed there was no hot tub. The breakfast was pretty good, my kids loved the doughnut holes.
Stayed 1 night in Sep 2023

10/10 Excellent

Hallie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and the room was big and spacious. Close to shopping and the freeway.
Stayed 1 night in Sep 2023

8/10 Good

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shower temp
Biggest issue is the shower would go cold even at full hot. Then it would turn burning hot. These happen twice during the shower, and to others.
Stayed 1 night in Sep 2023

8/10 Good

ann

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Kristopher, edmonton

Liked: Cleanliness, property conditions & facilities
Decided to clean myself once I had food and settle for the night. The water was ice cold and only warmed slightly after that. Add to that the person in the room above me was completely audible, I heard everything. That aside the room is clean and the bed soft. I did have to turn up the heat as there were no extra blankets.
Stayed 1 night in Sep 2023

10/10 Excellent

Roselie

Traveled with family and small children
Liked: Amenities
Not much parking but I loved the room
Stayed 1 night in Sep 2023

10/10 Excellent

Lila

Stayed 2 nights in Aug 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First night heard noise through the ceiling from the room above. Front desk moved me to the fourth floor and it was silent. Slept very well. Friendly staff, including the bartender.
Stayed 2 nights in Sep 2023

8/10 Good

Chrystal

Liked: Cleanliness, staff & service, property conditions & facilities
Neighbors were loud but other than that we enjoyed our stay.
Stayed 1 night in Sep 2023

8/10 Good

Jonas

Stayed 1 night in Aug 2023

8/10 Good

Michael

Clean and adequate. Breakfast was not as good as past visits.
Stayed 5 nights in Aug 2023