La Quinta Inn & Suites Fairbanks Airport
Posted Mar 28, 2017
After a long flight I arrived in Faibanks at 10:30PM in the 23rd of March. I expected a shuttle to transport me to the hotel, no shuttle in sigh and ended up catching a cab. At check-in I miscalculated my check-in date. After about a 10 minute wait the staff was able to check me in even though I had made a mistake.
The next morning I decided to partake in the free breakfast....only tried it once, cold and rubbery scrambled eggs, canadian bacon was cold.
The reason the room comfort was rated as terrible was because it was very noisy, paper thin walls, slamming doors and the most crucial factor was that I asked the front desk twice to send maintenance to fix my stopped up sink and once for the bathroom ventilation fan. Twice I asked and neither time it was corrected, even though it was logged into the computer. Unsatisfactory and I will not be staying here again.
Comment from Hotel Management
Mar 30, 2017 by jsickels , Hotel Management
Thank you for taking the time to submit a review. I appreciated your feedback and glad to hear our desks as able to accommodate your arrival. Our complimentary airport shuttle is a on demand by calling from the phone bank at the Fairbanks international airport, this lets you call our property direct and get the shuttle on its way. My apologies for the room issue and breakfast I will be sharing your feedback with my team as we are definitely concerned about our guest stay. We hope you give us another try on any future travel to Fairbanks.