Ratings based on 547 Verified Reviews

3.8 out of 5
84% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Anchorage, AK

Nice hotel on a budget

Posted Mar 25, 2017
Pros: How clean and efficient the staff were
Cons: Add a pool lol
Location: I stayed in Fairbanks, AK and the Chyna hot springs was amazing.
The hotel was clean, the girls at the front desk were super friendly and helpful. I will definitely be staying there again.
Comment from Hotel Management
Mar 25, 2017 by Guest Relations, Hotel Management
Thanks for the review of the property, we are glad you enjoyed your time with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from Anchorage, AK

Great place

Posted Mar 24, 2017
Pros: Great room rate
Location: Location was great, short walking distance from Westmark hotel where I was attending meetings so did not have to find parking space.
Rooms was nice and clean, good view and it was quiet too and their continental breakfast was good since I am not a breakfast person, but they made good coffee.
Comment from Hotel Management
Mar 26, 2017 by Guest Relations, Hotel Management
Thanks for providing a review of the property, we are glad you enjoyed you stay with us.
1 out of 5
by A verified traveler from Anchorage, AK

WORST HOTEL

Posted Mar 24, 2017 on Orbitz
Pros: NONE
Cons: I woudl recommend to removethis hotel from ORBITZ.COM
Location: None
I would not recommend staying in this worst hotel, NOT a Family friendly hotel, Old Carpet and Stinky place. Worse of all, very rude Front Desk.
Comment from Hotel Management
Mar 26, 2017 by Guest Relations, Hotel Management
We apologize your stay with us wasnt what you expect, we would like to know more why your stay was not as expected.
4 out of 5
Recommended
for Everyone
by A verified traveler from Newark, DE

Overall great hotel

Posted Mar 18, 2017
Pros: Warm breakfast, free to guests stay in hotel.
Cons: Breakfast sometimes short on supply. There was one day I can't have egg and sausage at the same time because when there is egg sausage is out of order
Location: Lots to do around 1. Morris Visitors Center (aurora certificate, exhibition hall, short movie etc.) 2. Dog Mushing 3. Ice Fishing 4. Ice Sculpture
Rooms are clean and comfortable. Staff are professional. We late checked in but staff wait for us. Enough parking spaces with the oil warm outlets. Provide free breakfast.
Comment from Hotel Management
Mar 19, 2017 by Operations Manager, Hotel Management
Thanks for your review of the hotel, we are glad you enjoyed your stay with us.
4 out of 5
Recommended
for Everyone
by A verified traveler from AK

Very comfortable, clean, and friendly staff

Posted Mar 14, 2017
Pros: cleanliness and comfort
I would use this hotel again. It was very clean, the room was very comfortable. The only downside was that we could hear other guests tv quite clearly. The walls seem a bit thin. As there is not much to be done about that I would recommend this hotel. We felt very comfortable there. The beds were very nice and I can't say enough about the cleanliness. The housekeeping staff does a great job!
Comment from Hotel Management
Mar 16, 2017 by Operations Manager, Hotel Management
Thanks for the review of the property, we are glad you enjoyed your time with us.
2 out of 5
by Jared

Rude staff and lazy house keeping,

Posted Mar 14, 2017 on Hotels
I've stayed here at least 12 times in the past two years. This stay was horrible. The first day there while eating breakfast I was watching tv and at 850 the tv my son and I were watching was turned off. Not the other tv's in the room just the one we were watching. When I asked why I was told "I'm going home". So I finished my stale and old French toast. The next day I called the front desk asking to extend my stay from checking out on Friday to checking out on Sunday. On Saturday my room key was turned off. When went to get a new one I was chastised, belittled and complained to because whom ever extended my stay put me down for a Saturday check out not a Sunday check out. When I explained what happened they continued to be rude. On Thursday I asked house keeping to Change my sheets because I spilled something on them. They were not changed. On Friday I striped the bed and asked again. The dirty sheets were put back on my bed. When I called the front desk I was told I could come and get clean sheets and change them my self.
Comment from Hotel Management
Mar 16, 2017 by Guest Relations, Hotel Management
We apologize that your stay was not as you expected, the incidents that you a informing us of are out of the norm for our property, our staff goes beyond to assist guest. Please contact the hotel, would like to investigate more on the housekeeping along with your reservation issues. The rooms keys are set to turn off at noon on date of check out.
4 out of 5
Recommended
for Everyone
by A verified traveler from tt

Good

Posted Mar 13, 2017 on Orbitz
Location: nothing walking distance
Hotel on the outside is really really nice, lobby area is as well. Then you get to the rooms and it becomes extremely basic. Nothing bad just extremely basic. Nothing looks plush but it is sufficient and spacious. Stayed for 2 nights and had no problems. Breakfast was in the bar in the basement, eggs, sausages, french toast etc. It closes at 9 but if anything finishes after 8:45 you're out of luck they're not going to make any more. Nothing in walking distance nearby so either you get a cab or a car (we had a car). They do a wakeup call if they see the nothernlights outside which is nice. I would stay again.
Comment from Hotel Management
Mar 16, 2017 by Operation manager, Hotel Management
Thanks for your comments, we serve breakfast till 9am the last batch of food is made at 845am, so that it will typically last until closing time. We are glad you had a good stay with us.
4 out of 5
by Fred

Nice.

Posted Mar 12, 2017 on Hotels
Wonderful staff.
Comment from Hotel Management
Mar 14, 2017 by General Manager, Hotel Management
Thanks for providing a review of the property, we are glad you enjoyed your stay
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice room and great staff.

Posted Mar 10, 2017
Pros: Price and comfortable.
Cons: Pets allowed.
Very comfortable. Good price. I would recommend staying at this hotel. We have stayed several times and have been pleased.
Comment from Hotel Management
Mar 12, 2017 by Operations Manager, Hotel Management
Thanks for the review, we do apologize we do not accept pets
3 out of 5
by A verified traveler

Posted Mar 9, 2017
architectural style hotel, but facilities is old.
Comment from Hotel Management
Mar 12, 2017 by Operations Manager, Hotel Management
Thanks for the review, even though property is old we have updated the rooms and lobby area for guest