Reception

Reviews of Westmark Fairbanks Hotel & Conference Center

3.5 out of 5

Reviews

8.2

Very Good

Rating 10 - Excellent. 478 out of 1001 reviews" "
Rating 8 - Good. 273 out of 1001 reviews" "
Rating 6 - Okay. 130 out of 1001 reviews" "
Rating 4 - Poor. 64 out of 1001 reviews" "
Rating 2 - Terrible. 56 out of 1001 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Zilong

Liked: Cleanliness, staff & service, property conditions & facilities
good!
Stayed 3 nights in Mar 2024

8/10 Good

Maria

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good restaurant! The signature fish plate was my favorite.
Stayed 2 nights in Mar 2024
Response from EH on Mar 25, 2024
Thanks for staying with us and providing some feedback!

4/10 Poor

Thomas

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Both of our evenings the TV was cutting out and pixelating. Apparently this was blamed on the cable company. With the thermostat at it's coolest setting, it was still too warm in the room. The carpet had a stain right in the center of the room. Personnel were pleasant and the breakfast was nicely done. Apparently the hotel is owned by the tour companies who may be putting profits above customer satisfaction, a short sighted approach. When we checked out I listed the deficiencies noted during our stay and the agent wrote them down but said any discount or compensation would have to come through Expedia. I purchased travel insurance when I made my reservations. I am not sure if that is any help or not. Considering that we paid about $300.00 for off season rooms I expected better. So here I am communicating with Expedia. Is there anything that can be done for us? Tom
Stayed 2 nights in Mar 2024
Response from EH on Mar 25, 2024
Thanks for staying with us and providing some feedback - we do apologies for any issues you had while staying and will look into it

10/10 Excellent

Clinton

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was easy to find had decent parking really friendly staff
Stayed 1 night in Mar 2024
Response from EH on Mar 25, 2024
Thanks for staying with us and providing some feedback!

8/10 Good

Cindy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Confusion on no shuttle. The hotel called a taxi, but when he showed up he was rude and said I’d have to call him. Tried to ask a question but he just rolled up window and drove off. He WAS supposed to pick us up. Called the hotel and they got another. Very hellpful staff. One last thing is there was a false fire alarm at 8 am. Learned something never take a room above 2 stories. 8 floors is along ways to walk down the stairs in the emergency with wet hair. In shower. They handled it well and when we asked for an hr late check out it was honored.
Stayed 1 night in Mar 2024
Response from EH on Mar 25, 2024
Thanks for staying with us and providing some feedback

8/10 Good

Jeff

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I would have give this 5 stars, but the toilets have turbo flushes. It sounds a gun firing. You can literally hear everyone’s toilet being flushed all night long.
Stayed 4 nights in Mar 2024
Response from EH on Mar 25, 2024
Thanks for staying with us and providing some feedback - we do apologies for any issues you had while staying

10/10 Excellent

Philip, Fleming Island

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from EH on Mar 23, 2024
Thanks for staying with us and providing some feedback!

8/10 Good

Stacey

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Providing a bottled water would be a nice touch. They were $3.
Stayed 3 nights in Mar 2024
Response from EH on Mar 23, 2024
Thanks for staying with us and providing some feedback!

6/10 Okay

Ankush

Traveled with family
Everything was convenient from the property but there were less dining options at the hotel. Also the staff can be a better job at cleaning the room.
Stayed 6 nights in Mar 2024
Response from EH on Mar 23, 2024
Thanks for staying with us and providing some feedback!

8/10 Good

RUI, Forest Hills

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Fairbanks; staff was responsive. There were 2 TVs in the room but neither were working properly.
Stayed 1 night in Mar 2024
Response from EH on Mar 23, 2024
Thanks for staying with us and providing some feedback!

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The night staff members Antoine and Daniel went above and beyond to make me feel welcome! I was coming in from a late flight and did not arrive till 3 am. They made sure we had everything we need to make our check in a smooth process and continued to check in on my family the remainder of our stay. They made great suggestions for activities for the kids and gave insightful advice on how to plan our time there. It was such a relief to have been greeted by their smiles after a hectic day at multiple airports.
Stayed 2 nights in Mar 2024
Response from EH on Mar 23, 2024
Thanks for staying with us and providing some positive feedback!

8/10 Good

ChiYin

Traveled with partner
Liked: Cleanliness, amenities
Overall is a good option considering you are right in the center of the town. For tourists especially, the pickup and drop off by the tour companies seem easy. The facility and breakfast are okay, we were there during a busy week, hotel is fully booked and the insane line to get just 3 warm food options(omelette, sausage, and fries) seem ridiculous, and after that you couldn’t even find a seat! Had to share table with other ppl or just sit in the lobby. The room is clean with some wear down signs of the carpet and bathtub. The soundproof is not great, so you can hear ppl talking loud or kids running around in the hallway.
Stayed 2 nights in Mar 2024
Response from EH on Mar 18, 2024
Thanks for staying with us and providing some constructive feedback!

8/10 Good

Josh

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We were within walking distance of downtown, gift shops, and restaurants. There are bus stops very close as well. I felt safe having to use my key card to get on the elevators, gain access to certain areas. What I did not like: the ac took 13 hours to cool down the room from 78 to 68, it struggled the whole time. The cleanliness of the shower area was kind of gross.
Stayed 5 nights in Mar 2024
Response from EH on Mar 17, 2024
Thanks for staying with us and providing some feedback - we'll look into the issues you've mentioned, thank you for bringing it to our attention

8/10 Good

Michael, Fort Greely

Business traveler
Liked: Cleanliness, property conditions & facilities
Safe
Stayed 4 nights in Mar 2024
Response from EH on Mar 16, 2024
Thanks for staying with us and providing some feedback!

10/10 Excellent

Carmen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was an excellent location. We were able to walk to the downtown area, many restaurants and tourist attractions. The hotel’ restaurant was also very good.
Stayed 5 nights in Mar 2024
Response from EH on Mar 15, 2024
Thanks for staying with us and providing some feedback!

6/10 Okay

Eliazar

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff didn’t have my reservation correct. They called me and told me I have overstayed my reservation. The woke me up when I was very tired. When they realized they were incorrect they didn’t apologize they only tried to justify themselves.
Stayed 2 nights in Mar 2024
Response from EH on Mar 14, 2024
Thanks for staying with us and providing some feedback - we do apologies for any issues you had while staying

10/10 Excellent

Chao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly stuff
Stayed 5 nights in Feb 2024
Response from EH on Mar 14, 2024
Thanks for staying with us and providing some feedback!

10/10 Excellent

zy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location, clean and quiet
Stayed 2 nights in Mar 2024
Response from EH on Mar 10, 2024
Thanks for staying with us and providing some feedback!

10/10 Excellent

johann

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel good breakfast nice and clean quiet great hotel
Stayed 5 nights in Feb 2024
Response from EH on Mar 7, 2024
Thanks for staying with us and providing some feedback!

10/10 Excellent

Alan, Las Cruces

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We got into Fairbanks FAI at 3am. Taxi ride was easy. Front desk gentleman was awake, welcoming, helpful, personable, great attitude.
Stayed 1 night in Mar 2024
Response from EH on Mar 7, 2024
Thanks for staying with us and providing some positive feedback!

6/10 Okay

Natalie

Liked: Cleanliness
The room was clean & I appreciate that. The bed wasn’t comfortable.
Stayed 1 night in Mar 2024
Response from EH on Mar 7, 2024
Thanks for staying with us and providing some feedback!

8/10 Good

Shannon

Stayed 3 nights in Feb 2024
Response from EH on Mar 24, 2024
Thanks for staying with us and providing some feedback!

4/10 Poor

Brytnee

Traveled with partner
Disliked: Cleanliness, staff & service
Upon arrival we were greeted & checked into a great room on the 8th floor pretty easily. Unfortunately, once we got into the room it was a freezer. We cranked the heat up & waited. After about an hour it just got colder. We realized it was blowing cold air, not hot air. We immediately notified the staff via their “text” option they have posted all over the room. Someone named “Earl” assured us someone would take care of the issue, so we waited…. And waited…. In our coats under blankets literally freezing…. And waited… no one came; they stopped texting & responding to us. After about 30minutes of waiting with no response to our texts, I decided to call. The phone is answered & immediately placed on hold… so I wait. Eventually someone comes on the phone & states that no one was notified in maintenance of the issue, that Earl “got busy with other things” and we were basically forgotten. We said at this point we just want a different room (keep in mind it’s -30 outside as well) so without heat the room gets cold fast! We were first told we could not be moved rooms… we refused to accept this & asked for another room. Eventually we were moved to a room on the back side of the hotel, 4th floor. We requested for management to contact us. We stayed 2 nights & did not hear from management at all. Incredibly disappointing. Our “new” room was toasty, thankfully but very dirty. The trash cans did not have trash bags, there was hair in the bath tub, on the sinks & counter!
Stayed 2 nights in Feb 2024
Response from EH on Mar 7, 2024
Thank you for staying with us and giving some feedback - we're sorry for any and all issues you had while you stayed, we'll address the issues that have been mentioned

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Free breakfast was very good and generous. Rooms clean. Car heater plug ins were plentiful. It was -27F not fault of hotel.
Stayed 2 nights in Feb 2024
Response from EH on Mar 2, 2024
Thanks for staying with us and providing some feedback!

8/10 Good

Jing

Traveled with family
Liked: Cleanliness, staff & service, amenities
Everything is good except the breakfast, there are very few option, no bagel, no toast, a lot less than basic continental breakfast in other chain hotels.
Stayed 4 nights in Feb 2024
Response from EH on Mar 2, 2024
Thanks for staying with us and providing some feedback - sorry for any issues you had, we are doing to look into them!

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 2 nights in Feb 2024
Response from EH on Mar 2, 2024
Thanks for staying with us and providing some feedback!

6/10 Okay

IVONA, BROOKLYN

Liked: Cleanliness, staff & service
Stayed 6 nights in Feb 2024
Response from EH on Feb 28, 2024
Thanks for staying with us and providing some feedback!

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and quiet
Stayed 1 night in Feb 2024
Response from EH on Feb 28, 2024
Thanks for staying with us and providing some feedback

8/10 Good

Stacy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The lobby was beautiful and very clean. I wasnt really impressed with the rooms and staff were not as friendly.
Stayed 1 night in Feb 2024
Response from EH on Feb 28, 2024
Thanks for staying with us and providing some feedback!

8/10 Good

Owen

Liked: Staff & service, amenities, property conditions & facilities
Television didn’t work properly so much binging on Netflix
Stayed 7 nights in Feb 2024
Response from EH on Feb 28, 2024
Thanks for staying with us and providing some feedback!

6/10 Okay

Carlos

Stayed 1 night in Feb 2024
Response from EH on Mar 23, 2024
Thanks for staying with us and providing some feedback!

10/10 Excellent

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay.
Stayed 1 night in Feb 2024
Response from EH on Feb 23, 2024
Thanks for staying with us and providing some feedback!

6/10 Okay

Luke

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Bed had a giant dip on one side. No trash bags in the cans. Restaurant was out of commission. Old and outdated.
Stayed 1 night in Feb 2024
Response from EH on Feb 22, 2024
Thanks for stay with us and providing some feedback

8/10 Good

Rhayelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location! Comfortable and clean, I didn't really like the breakfast options, but I hadn't looked at the menu in advance
Stayed 4 nights in Feb 2024
Response from EH on Feb 22, 2024
Thanks for staying with us and providing some feedback!

6/10 Okay

Steven, Sellersville

Liked: Cleanliness, staff & service, property conditions & facilities
Internet was really poor, as was TV signal. Lots of buffering to watch Super Bowl. Could only get wifi about half the time.
Stayed 3 nights in Feb 2024
Response from EH on Feb 19, 2024
Thanks for staying with us and providing some feedback - we do apologies for any issues you had while staying, we are looking into them now

8/10 Good

Joel, Teaneck

Liked: Staff & service, amenities
Staff was very attentive. USB outlets weren’t working. I liked the rubber mat inside the bath tub. Room was ok, but did not look like the photos on Expedia. Photos on Expedia were clearly enhanced to make room looks nicer than it actually was.
Stayed 7 nights in Feb 2024
Response from EH on Feb 22, 2024
Thanks for staying with us and providing some feedback

8/10 Good

Eileen, Duvall

Liked: Cleanliness, staff & service
Clean well kept room
Stayed 3 nights in Feb 2024
Response from EH on Feb 17, 2024
Thanks for staying with us and providing some feedback!

6/10 Okay

Kady

Traveled with family
Liked: Cleanliness, staff & service
A lot of construction inside and outside of property. Tv didn’t work in the evening hours, restaurant was closed the entire stay, and gift shop was only seasonally opened. Fire alarm went off twice. I would stay here again though, very clean and customer service was friendly and prompt. They were able to bring a roll away bed and extra towels right to our room within minutes of asking. Good sized gym and close to town.
Stayed 5 nights in Feb 2024
Response from EH on Feb 17, 2024
Thank you for staying with us and providing some feedback - we do apologies for any issues you had, we'll look into them

8/10 Good

Maritza, Las Vegas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was good for the price. I just wished we could have had a place to dine or maybe some hot water and coffee for customers since it was 20 degrees in Fairbanks when we arrived.
Stayed 2 nights in Feb 2024
Response from EH on Feb 17, 2024
Thanks for staying with us and providing some feedback

2/10 Terrible

Lexi

Disliked: Cleanliness, staff & service, property conditions & facilities
Security was very rude. We just got in our room and i turned the tv on, (I am hard of hearing) and the security guy came banging on our door yelling and talking to us like we were stupid.very unprofessional and rude
Stayed 1 night in Feb 2024
Response from EH on Feb 15, 2024
Thanks for staying with us and providing some feedback - we apologies for any issues you had and will look into them

6/10 Okay

Marie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is under constuction so restaurant and coffee shop were unavailable. Toilets sound like bombs going off and rooms are outdated.
Response from EH on Feb 15, 2024
Thanks for staying with us and providing some feedback - we'll look into the issues you brought up and hope to see you again!

2/10 Terrible

Madison

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed here several times in February, horrible service but nice room for what we needed. Front desk staff snapped at me when I didn’t hear him asking for my car information while check in. He said “I just asked you this why didn’t you hear me?” With so much sass
Stayed 1 night in Jan 2024
Response from EH on Feb 15, 2024
Thanks for staying with us and providing some feedback - we apologies for any issues you had while staying with us, we will look into them

4/10 Poor

Madison

Traveled with partner
Disliked: Staff & service, amenities
Absolutely horrible staff, rude and lacking any social skills let alone customer service skills. Would love to see someone follow up with the front desk workers horrible attitudes. Put a real damper on our stay as they greeted us with attitude every time we approached them.
Stayed 1 night in Feb 2024
Response from EH on Feb 15, 2024
Thanks for staying with us and providing some feedback - we do apologies for any and all issues you had while staying, we are looking into it now

6/10 Okay

Madison

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Room was great and the paring lot had plenty of plugs to plug in our car. The staff were absolutely rude and unhelpful though so they take down the rating. Besides the consistently rude and socially unaware staff, the hotel was perfect for our stay.
Stayed 1 night in Feb 2024
Response from EH on Feb 15, 2024
Thanks for staying with us and providing some feedback - we do apologies for any issues you had while staying with us, we are going to be looking into the issues

10/10 Excellent

Kushal

Stayed 1 night in Feb 2024
Response from EH on Mar 23, 2024
Thanks for staying with us and providing some feedback!

10/10 Excellent

Laura

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was okay.
Stayed 2 nights in Jan 2024
Response from EH on Feb 9, 2024
Thanks for staying with us and providing some positive feedback!

8/10 Good

ALLAN

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It is located in the downtown area.
Stayed 1 night in Dec 2023
Response from EH on Feb 9, 2024
Thanks for staying with us and providing some positive feedback!

10/10 Excellent

Gina

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from EH on Feb 9, 2024
Thanks for staying with us and providing some feedback!

10/10 Excellent

Tao, Sammamish

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I love the most is the clean bedding, so comfy.
Stayed 3 nights in Feb 2024
Response from EH on Feb 9, 2024
Thanks for staying with us and providing some positive feedback!

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
All the staff was very friendly except for the guy who checked us in. Breakfast was limited and closed at 9:45 instead of 10:00
Stayed 1 night in Feb 2024
Response from EH on Feb 9, 2024
Thanks for staying with us and providing some positive feedback!