Ratings based on 1,060 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
84% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Posted Aug 25, 2016
Room was clean and spacious. Parking space is not too large
2 out of 5
by A verified traveler

Worn out

Posted Jul 29, 2016
Pros: Front desk people were pleasant
Cons: Too much to list
Location: It's off the beaten path, but walking distance to downtown.
Requested a light bulb for two days - gave up. Toe nails on night stand, lipstick holder on flower, toilet paper holder off the wall, no maid service on one day, room layout kind of strange. Moved twice and had to find luggage. Hotel is part of Holland America group. Not up to their standards. Really needs some work. Set up to handle curise traffic, not individual quests.
4 out of 5
by A verified traveler

Good location

Posted Jul 29, 2016
It was what we expected. Close to what is called Downtown.
4 out of 5
by A verified traveler

Posted Jun 24, 2016
I used to work for this company. The upgrades are good but it is showing its age. It worked for our needs and we would stay again.
4 out of 5
by A verified traveler from Oklahoma

Nice hotel close to downtown.

Posted Jun 7, 2016
Pros: Cleanliness
Fast & efficient check-in. Very helpful staff when questions were asked. Any time we met a staff member while walking through the hotel, we were always greeted.
5 out of 5
by Lisa from Saint Helens, OR

Alaska 2016

Posted May 27, 2016 on Hotels
I was in Alaska to visit my son who is stationed at Ft Wainwright
5 out of 5
by A verified traveler

Friendly Hotel

Posted May 26, 2016
Friendly staff and clean room. Enjoyable overnight stay.
4 out of 5
by Janette

This traveler left a rating score only Posted May 24, 2016 on Hotels
5 out of 5
by Daniel

This traveler left a rating score only Posted May 19, 2016 on Hotels
1 out of 5
by A verified traveler from anchorage

Loud construction and poor service

Posted May 18, 2016
We only stayed overnight but it was not a great experience. We stayed on the 4th floor (top floor of the south tower). We woke up to pounding on the roof at 7am! We should have been warned about this. Housekeeping opened our door at around the same time without knocking. The bathroom smelled bad. And we didn't get the wake-up call that we requested (even tho we didn't need it because of all the noise). When we checked out, I let the hotel staff know what happened and the lady said "you should've told us." Um, that's what I'm doing now. I would not recommend this place to anyone.