Desk, laptop workspace, blackout drapes, iron/ironing board

Reviews of Best Western Plus Fairburn Atlanta Southwest

2.5 out of 5
Best Western Plus Fairburn Atlanta Southwest
1005 Oakley Industrial Blvd, Fairburn, GA

Reviews

8.4

Very Good

Rating 10 - Excellent. 464 out of 908 reviews" "
Rating 8 - Good. 253 out of 908 reviews" "
Rating 6 - Okay. 91 out of 908 reviews" "
Rating 4 - Poor. 52 out of 908 reviews" "
Rating 2 - Terrible. 48 out of 908 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Salisha

Stayed 2 nights in Mar 2024

10/10 Excellent

Demorial

Stayed 1 night in Mar 2024

10/10 Excellent

LeShundria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

jessie

yall said it was a hot tub and we went an hour out our way for the hot tub and there isn’t one so yea no.
Stayed 1 night in Mar 2024

10/10 Excellent

William

Stayed 1 night in Feb 2024

10/10 Excellent

Raven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend, affordable and nice rooms.
Stayed 2 nights in Feb 2024

8/10 Good

Darcy

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, comfortable, close to Atlanta airport
Stayed 1 night in Feb 2024

10/10 Excellent

Vivian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service.
Stayed 1 night in Feb 2024

10/10 Excellent

Inger

Liked: Cleanliness, staff & service, property conditions & facilities
The management was great and very friendly
Stayed 1 night in Feb 2024

10/10 Excellent

Jazmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Alexandru, Boca Raton

Not a bad hotel. Not a great area but close to major freeways
Stayed 1 night in Jan 2024

10/10 Excellent

Renisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the free Breakfast.
Stayed 2 nights in Jan 2024

10/10 Excellent

Welton

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
The stay we beyond amazing. The General Manager was all hands on and you could tell. She maintained an excellent rapport with her staff as well as the customers. She has done an exceptional job in hiring the right people that fits with her hands on approach. The rooms were clean and the breakfast was good. Would have liked the pool to be a bit warmer, but that was our only slight disappointment. We enjoyed our 2 day stay and would definitely stop here again
Stayed 2 nights in Jan 2024

10/10 Excellent

Paul

Stayed 1 night in Jan 2024

8/10 Good

Alicia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Ala

Stayed 1 night in Jan 2024

10/10 Excellent

Gregory, Chesapeake

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly what we were looking for on our road trip; thank you! Will stay again on our way back through
Stayed 1 night in Dec 2023

10/10 Excellent

tyre

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Freeway

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a Great Stay
Whenever my honey and I want to get away for a little "US" time, we stay here at the Best Western Plus. Great service, and a good little breakfast in the morning to boot.
Stayed 1 night in Dec 2023

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Jeremy

Liked: Staff & service
Stayed 1 night in Nov 2023

8/10 Good

Issac

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
I liked the room location it was on the end. The gym was a plus as well.
Stayed 4 nights in Nov 2023

10/10 Excellent

Reymundo Jr.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Shelby

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Cecelia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfy, close to the airport
Overall great stay. All the front desk people we encountered were helpful and attentive. The breakfast was way more than expected and the young man manning it stayed on top of things. The room was comfortable and clean.
Stayed 1 night in Nov 2023

2/10 Terrible

Najlah

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bathroom toilet wouldn’t flush good. The linens on the bed was dirty. No hot water wasn’t a good experience for us
Stayed 1 night in Nov 2023

6/10 Okay

April

Traveled with group
Liked: Cleanliness, staff & service
Probably will pay more for a nicer place
The staff were the best part of our stay. The breakfast was very good. The woman taking care of breakfast (I believe her name is Levita) was the best part of our stay. She was warm and friendly and very attentive. She was meticulous about the food and cleanliness of the food area. What we didn’t expect was the people just hanging around the hotel and the smell of marijuana. It definitely brought the experience down. It didn’t feel super professional like we should have picked a nicer hotel in the area. Honestly think maybe they should just charge a little more. Not sure if it had long term guests. And there was trash in the parking lot.
Stayed 2 nights in Nov 2023

10/10 Excellent

Reymundo Jr.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really love this place.
I loved the staff was amazing and my kids, my dads and us the room os big and very comfort the breakfast is good and the guys working in the breakfast room is A+. I'm really stay again ❤️.
Stayed 1 night in Nov 2023
Response from Kanarina Ahmeti Front Desk Manager on Nov 12, 2023
Mr. Reymundo thank you so much for choosing to stay with us. We really appreciate your business and also the kind words. We hope to see you again soon . Until then stay safe and enjoy your evening. Best regards,Kanarina Ahmeti - Front Desk Manager

10/10 Excellent

tyre

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Kanarina Ahmeti- Front Desk Manager on Nov 12, 2023
Thank you so much for choosing to stay with us. We really appreciate your business and hope to see you again soon. Until then, stay safe and enjoy your evening .Best regards,Kanarina Ahmeti -Front Desk Manager

8/10 Good

SHATON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly & made me feel welcomed
Stayed 2 nights in Nov 2023
Response from bg on Nov 8, 2023
SHATON,Thank you very much for your kind words and for taking the time to complete this review. We are absolutely thrilled to hear that you had a wonderful stay with us. Please know that we are always here to assist you whenever you may need us.We greatly appreciate your feedback and it is our utmost priority to provide exceptional service to all our valued guests. Your satisfaction is of the highest importance to us, and we are delighted that we were able to meet your expectations.Should you require any further assistance or have any additional questions, please do not hesitate to reach out to us. Our dedicated team is always ready to go above and beyond to ensure your comfort and satisfaction.Once again, thank you for choosing our establishment for your stay. We look forward to welcoming you back in the future and providing you with another exceptional experience.Warm regards,Brian GarrettGeneral Manager

2/10 Terrible

Aurianna

Stayed 1 night in Oct 2023
Response from bg on Nov 8, 2023
Aurianna,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to sincerely apologize for not meeting your expectations. We deeply value your satisfaction, and we are committed to utilizing the feedback you have provided to implement necessary improvements. Our ultimate goal is to offer an exceptional experience for all our guests in the future.We genuinely hope that you will consider staying with us again, as we would greatly appreciate the opportunity to provide you with a superior experience.Thank you once again for your valuable feedback.Sincerely,Brian GarrettGeneral Manager

4/10 Poor

Marc

Traveled with family
First and last time
Had two room one room heater didn't work,but moved to another,had to call front desk late that night about loud music being played on the floor,room didn't get clean and never got fresh towels on our second day.
Stayed 2 nights in Nov 2023
Response from bg on Nov 8, 2023
Marc,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to sincerely apologize for not meeting your expectations. We deeply value your satisfaction, and we are committed to utilizing the feedback you have provided to implement necessary improvements. Our ultimate goal is to offer an exceptional experience for all our guests in the future.We genuinely hope that you will consider staying with us again, as we would greatly appreciate the opportunity to provide you with a superior experience.Thank you once again for your valuable feedback.Sincerely,Brian GarrettGeneral Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the room, it was clean and the manager is so sweet. She accompanied me in the nicest way being 5 months pregnant. Definitely would recommend staying here.
Stayed 2 nights in Oct 2023
Response from Kanarina Ahmeti Front Office Manager Best Western on Nov 4, 2023
Thank you for very much for choosing to stay with our . We appreciate your loyalty. We hope too see you next time again. Sincerely, Kanarina

10/10 Excellent

debra

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very frustrated that my mother got no sleep because we were located by the elevator - noise all night!
Stayed 1 night in Oct 2023
Response from Kanarina Ahmeti Front Office Manager Best Western on Nov 4, 2023
Debra, thank you so much for choosing to us with us. We apologize for the frustrated experience. Please let us know next time and we will do our best to put you in the room where you and your family are comfortable with. Sincerely, Kanarina

10/10 Excellent

Carol

Stayed 3 nights in Sep 2023
Response from Kanarina Ahmeti Front Office Manager Best Western on Nov 4, 2023
Thank you for choosing to stay with us. We appreciate your loyalty. We wish to see you next time again. Sincerely, Kanarina

8/10 Good

Marsimekkoe

Stayed 1 night in Oct 2023
Response from Kanarina Ahmeti Front Office Manager Best Western on Nov 4, 2023
Thank you for choosing to stay with us. We appreciate your loyalty. We wish to see you next time again. Sincerely, Kanarina

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from bg on Oct 27, 2023
Tracy,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Brian GarrettGeneral Manager

10/10 Excellent

Terrence

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great , Great ,
Stayed 3 nights in Oct 2023
Response from bg on Oct 27, 2023
Terrence,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Brian GarrettGeneral Manager

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
good for overnight but not long stays
The hotel room was very spacious and comfortable. The front desk and breakfast staff were very friendly and helpful. Decent and different breakfast food every day. My only issue was that housekeeping didn't enter the room daily and at least exchange used towels with new ones. The bed was not made or the sheets changed after multiple days without making a specific request (which was promptly handled). So, it's great for one or two nights but not more than that.
Stayed 6 nights in Oct 2023
Response from bg on Oct 27, 2023
Anonymous,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Brian GarrettGeneral Manager

10/10 Excellent

Angelika

Liked: Cleanliness, staff & service, property conditions & facilities
Slept like a baby.
Stayed 1 night in Oct 2023
Response from bg on Oct 27, 2023
Angelika,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Brian GarrettGeneral Manager

10/10 Excellent

norris

Stayed 1 night in Sep 2023
Response from bg on Nov 8, 2023
Norris,Thank you for taking the time to share your valuable review. We are absolutely thrilled to hear that your stay with us was exceptional. Please be assured that our team is always available to assist you whenever you need us.We truly appreciate your feedback, as providing unparalleled service to all our esteemed guests is our top priority. Your satisfaction is of utmost importance to us, and we are delighted to have not only met but exceeded your expectations.With warm regards,Brian GarrettGeneral Manager

10/10 Excellent

Tiheia

Liked: Cleanliness, staff & service
The front desk staff member was very friendly and helpful with a great personality.
Stayed 1 night in Oct 2023
Response from bg on Oct 13, 2023
Dear Tiheia,We greatly appreciate and value your feedback, which we will eagerly share with our entire team. Your survey responses serve as a tremendous source of encouragement for all our staff as we relentlessly strive to enhance the quality of our services, ensuring an exceptional experience for our esteemed guests. Receiving positive feedback is always an absolute delight!Once again, we extend our heartfelt gratitude for sharing your experience, and we are thrilled to anticipate that your next visit will surpass the previous one in terms of sheer pleasure and satisfaction.With utmost excitement and anticipation,Sincerely,Brian GarrettGeneral Manager

10/10 Excellent

Kristen

Traveled with partner
Liked: Property conditions & facilities
The front desk was so helpful and pleasant. Will definitely be returning.
Stayed 1 night in Oct 2023
Response from bg on Oct 13, 2023
Dear Kristen,Thank you for taking the time to provide us with your valuable feedback. We truly appreciate and highly value your input, and we will ensure that it reaches our entire team. Your survey responses serve as a great source of motivation for all our staff members as we relentlessly strive to enhance the quality of our services, aiming to deliver an exceptional experience to our esteemed guests. Receiving positive feedback is always a delight for us.Once again, we extend our gratitude for sharing your experience with us. We sincerely hope that your next visit will surpass your previous one, leaving you with an even more pleasant and memorable experience.Thank you for your support.Warm regards,Brian GarrettGeneral Manager

10/10 Excellent

Preston

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Give the lady a raise
Stay was great, and hotel was very clean.
Stayed 1 night in Oct 2023
Response from bg on Oct 13, 2023
Dear Preston,WOW!! Thank you for taking the time to complete our online survey. We truly appreciate your feedback as it plays a vital role in our ongoing commitment to delivering exceptional service and ensuring a memorable stay for our valued guests.We are incredibly grateful for your business and eagerly anticipate the opportunity to welcome you back in the future.Warm regards,Brian GarrettGeneral Manager

10/10 Excellent

Amanda

Stayed 1 night in Oct 2023
Response from bg on Nov 8, 2023
Dear Amanda,We sincerely appreciate your valuable time in completing our online survey. At our establishment, we hold our guests' feedback in high regard, as it plays a pivotal role in our ongoing commitment to delivering exceptional service and ensuring an outstanding stay.We extend our heartfelt gratitude for choosing our services, and we eagerly anticipate the pleasure of welcoming you back in the future.With warm regards,Brian GarrettGeneral Manager

10/10 Excellent

Farrah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Stay Ever!
From check in to check out this hotel was wonderful! The staff were amazing, especially front desk staff and the young lady that monitored the breakfast area was amazing!
Stayed 6 nights in Sep 2023
Response from bg on Oct 13, 2023
Dear Farrah,Thank you so much for taking the time to complete our online survey! We are absolutely thrilled to receive your feedback as it plays a crucial role in our unwavering dedication to providing outstanding service and creating unforgettable experiences for our esteemed guests.Your business means the world to us, and we can't wait for the chance to welcome you back with open arms in the future!With heartfelt excitement and warm regards,Brian GarrettGeneral Manager

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Kind staff. Hotel needs work.
The kind staff saved this stay. So kind. And the beds were comfy. But we had a non-working phone, slow draining tub, blocked toilet, broken lock.
Stayed 4 nights in Sep 2023
Response from bg on Oct 13, 2023
Dear Anonymous,We sincerely apologize for not meeting your expectations. The entire team would like to express our regret for any inconvenience caused. Your satisfaction holds utmost importance to us, and we are committed to utilizing the feedback you have provided to enhance our services. Our aim is to ensure that every guest enjoys an exceptional experience with us in the future.We genuinely hope that you will grant us another opportunity to serve you, allowing us to demonstrate our commitment to providing a superior experience. Your continued patronage would be greatly appreciated.Thank you for your understanding and support.Sincerely,Brian GarrettGeneral Manager

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient for my business
Stayed 1 night in Oct 2023
Response from bg on Oct 13, 2023
Dear Carl,Thank you sincerely for your valued business, and we eagerly anticipate your future visits. We are truly grateful that you have chosen to engage in business with us! Our team is absolutely thrilled and filled with anticipation as we eagerly await the opportunity to welcome you back in the near future.Regards,Brian GarrettGeneral Manager

10/10 Excellent

Tmaryia

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from bg on Oct 13, 2023
Dear Tmaryia,Thank you very much for your outstanding review. We greatly appreciate your kind words and are thrilled to hear about your positive experience. We eagerly anticipate your next visit in the near future.Once again, we extend our heartfelt gratitude for this exceptional review.Regards,Brian GarrettGeneral Manager