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The stay we beyond amazing. The General Manager was all hands on and you could tell. She maintained an excellent rapport with her staff as well as the customers. She has done an exceptional job in hiring the right people that fits with her hands on approach. The rooms were clean and the breakfast was good. Would have liked the pool to be a bit warmer, but that was our only slight disappointment. We enjoyed our 2 day stay and would definitely stop here again
Whenever my honey and I want to get away for a little "US" time, we stay here at the Best Western Plus. Great service, and a good little breakfast in the morning to boot.
Overall great stay. All the front desk people we encountered were helpful and attentive. The breakfast was way more than expected and the young man manning it stayed on top of things. The room was comfortable and clean.
The bathroom toilet wouldn’t flush good. The linens on the bed was dirty. No hot water wasn’t a good experience for us
Najlah
Stayed 1 night in Nov 2023
6/10 Okay
April
Traveled with group
Nov 13, 2023
Liked: Cleanliness, staff & service
Probably will pay more for a nicer place
The staff were the best part of our stay. The breakfast was very good. The woman taking care of breakfast (I believe her name is Levita) was the best part of our stay. She was warm and friendly and very attentive. She was meticulous about the food and cleanliness of the food area. What we didn’t expect was the people just hanging around the hotel and the smell of marijuana. It definitely brought the experience down. It didn’t feel super professional like we should have picked a nicer hotel in the area. Honestly think maybe they should just charge a little more. Not sure if it had long term guests. And there was trash in the parking lot.
I loved the staff was amazing and my kids, my dads and us the room os big and very comfort the breakfast is good and the guys working in the breakfast room is A+. I'm really stay again ❤️.
Reymundo Jr.
Stayed 1 night in Nov 2023
Response from Kanarina Ahmeti Front Desk Manager on Nov 12, 2023
Mr. Reymundo thank you so much for choosing to stay with us. We really appreciate your business and also the kind words. We hope to see you again soon . Until then stay safe and enjoy your evening. Best regards,Kanarina Ahmeti - Front Desk Manager
Response from Kanarina Ahmeti- Front Desk Manager on Nov 12, 2023
Thank you so much for choosing to stay with us. We really appreciate your business and hope to see you again soon. Until then, stay safe and enjoy your evening .Best regards,Kanarina Ahmeti -Front Desk Manager
The staff was super friendly & made me feel welcomed
SHATON
Stayed 2 nights in Nov 2023
Response from bg on Nov 8, 2023
SHATON,Thank you very much for your kind words and for taking the time to complete this review. We are absolutely thrilled to hear that you had a wonderful stay with us. Please know that we are always here to assist you whenever you may need us.We greatly appreciate your feedback and it is our utmost priority to provide exceptional service to all our valued guests. Your satisfaction is of the highest importance to us, and we are delighted that we were able to meet your expectations.Should you require any further assistance or have any additional questions, please do not hesitate to reach out to us. Our dedicated team is always ready to go above and beyond to ensure your comfort and satisfaction.Once again, thank you for choosing our establishment for your stay. We look forward to welcoming you back in the future and providing you with another exceptional experience.Warm regards,Brian GarrettGeneral Manager
2/10 Terrible
Aurianna
Nov 6, 2023
Aurianna
Stayed 1 night in Oct 2023
Response from bg on Nov 8, 2023
Aurianna,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to sincerely apologize for not meeting your expectations. We deeply value your satisfaction, and we are committed to utilizing the feedback you have provided to implement necessary improvements. Our ultimate goal is to offer an exceptional experience for all our guests in the future.We genuinely hope that you will consider staying with us again, as we would greatly appreciate the opportunity to provide you with a superior experience.Thank you once again for your valuable feedback.Sincerely,Brian GarrettGeneral Manager
4/10 Poor
Marc
Traveled with family
Nov 6, 2023
First and last time
Had two room one room heater didn't work,but moved to another,had to call front desk late that night about loud music being played on the floor,room didn't get clean and never got fresh towels on our second day.
Marc
Stayed 2 nights in Nov 2023
Response from bg on Nov 8, 2023
Marc,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to sincerely apologize for not meeting your expectations. We deeply value your satisfaction, and we are committed to utilizing the feedback you have provided to implement necessary improvements. Our ultimate goal is to offer an exceptional experience for all our guests in the future.We genuinely hope that you will consider staying with us again, as we would greatly appreciate the opportunity to provide you with a superior experience.Thank you once again for your valuable feedback.Sincerely,Brian GarrettGeneral Manager
Love the room, it was clean and the manager is so sweet. She accompanied me in the nicest way being 5 months pregnant. Definitely would recommend staying here.
Verified traveler
Stayed 2 nights in Oct 2023
Response from Kanarina Ahmeti Front Office Manager Best Western on Nov 4, 2023
Thank you for very much for choosing to stay with our . We appreciate your loyalty. We hope too see you next time again. Sincerely, Kanarina
Very frustrated that my mother got no sleep because we were located by the elevator - noise all night!
debra
Stayed 1 night in Oct 2023
Response from Kanarina Ahmeti Front Office Manager Best Western on Nov 4, 2023
Debra, thank you so much for choosing to us with us. We apologize for the frustrated experience. Please let us know next time and we will do our best to put you in the room where you and your family are comfortable with. Sincerely, Kanarina
10/10 Excellent
Carol
Oct 27, 2023
Carol
Stayed 3 nights in Sep 2023
Response from Kanarina Ahmeti Front Office Manager Best Western on Nov 4, 2023
Thank you for choosing to stay with us. We appreciate your loyalty. We wish to see you next time again. Sincerely, Kanarina
8/10 Good
Marsimekkoe
Oct 27, 2023
Marsimekkoe
Stayed 1 night in Oct 2023
Response from Kanarina Ahmeti Front Office Manager Best Western on Nov 4, 2023
Thank you for choosing to stay with us. We appreciate your loyalty. We wish to see you next time again. Sincerely, Kanarina
Tracy,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Brian GarrettGeneral Manager
Terrence,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Brian GarrettGeneral Manager
The hotel room was very spacious and comfortable. The front desk and breakfast staff were very friendly and helpful. Decent and different breakfast food every day. My only issue was that housekeeping didn't enter the room daily and at least exchange used towels with new ones. The bed was not made or the sheets changed after multiple days without making a specific request (which was promptly handled). So, it's great for one or two nights but not more than that.
Verified traveler
Stayed 6 nights in Oct 2023
Response from bg on Oct 27, 2023
Anonymous,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Brian GarrettGeneral Manager
Angelika,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Brian GarrettGeneral Manager
10/10 Excellent
norris
Oct 13, 2023
norris
Stayed 1 night in Sep 2023
Response from bg on Nov 8, 2023
Norris,Thank you for taking the time to share your valuable review. We are absolutely thrilled to hear that your stay with us was exceptional. Please be assured that our team is always available to assist you whenever you need us.We truly appreciate your feedback, as providing unparalleled service to all our esteemed guests is our top priority. Your satisfaction is of utmost importance to us, and we are delighted to have not only met but exceeded your expectations.With warm regards,Brian GarrettGeneral Manager
10/10 Excellent
Tiheia
Oct 10, 2023
Liked: Cleanliness, staff & service
The front desk staff member was very friendly and helpful with a great personality.
Tiheia
Stayed 1 night in Oct 2023
Response from bg on Oct 13, 2023
Dear Tiheia,We greatly appreciate and value your feedback, which we will eagerly share with our entire team. Your survey responses serve as a tremendous source of encouragement for all our staff as we relentlessly strive to enhance the quality of our services, ensuring an exceptional experience for our esteemed guests. Receiving positive feedback is always an absolute delight!Once again, we extend our heartfelt gratitude for sharing your experience, and we are thrilled to anticipate that your next visit will surpass the previous one in terms of sheer pleasure and satisfaction.With utmost excitement and anticipation,Sincerely,Brian GarrettGeneral Manager
10/10 Excellent
Kristen
Traveled with partner
Oct 9, 2023
Liked: Property conditions & facilities
The front desk was so helpful and pleasant. Will definitely be returning.
Kristen
Stayed 1 night in Oct 2023
Response from bg on Oct 13, 2023
Dear Kristen,Thank you for taking the time to provide us with your valuable feedback. We truly appreciate and highly value your input, and we will ensure that it reaches our entire team. Your survey responses serve as a great source of motivation for all our staff members as we relentlessly strive to enhance the quality of our services, aiming to deliver an exceptional experience to our esteemed guests. Receiving positive feedback is always a delight for us.Once again, we extend our gratitude for sharing your experience with us. We sincerely hope that your next visit will surpass your previous one, leaving you with an even more pleasant and memorable experience.Thank you for your support.Warm regards,Brian GarrettGeneral Manager
Dear Preston,WOW!! Thank you for taking the time to complete our online survey. We truly appreciate your feedback as it plays a vital role in our ongoing commitment to delivering exceptional service and ensuring a memorable stay for our valued guests.We are incredibly grateful for your business and eagerly anticipate the opportunity to welcome you back in the future.Warm regards,Brian GarrettGeneral Manager
10/10 Excellent
Amanda
Oct 8, 2023
Amanda
Stayed 1 night in Oct 2023
Response from bg on Nov 8, 2023
Dear Amanda,We sincerely appreciate your valuable time in completing our online survey. At our establishment, we hold our guests' feedback in high regard, as it plays a pivotal role in our ongoing commitment to delivering exceptional service and ensuring an outstanding stay.We extend our heartfelt gratitude for choosing our services, and we eagerly anticipate the pleasure of welcoming you back in the future.With warm regards,Brian GarrettGeneral Manager
From check in to check out this hotel was wonderful! The staff were amazing, especially front desk staff and the young lady that monitored the breakfast area was amazing!
Farrah
Stayed 6 nights in Sep 2023
Response from bg on Oct 13, 2023
Dear Farrah,Thank you so much for taking the time to complete our online survey! We are absolutely thrilled to receive your feedback as it plays a crucial role in our unwavering dedication to providing outstanding service and creating unforgettable experiences for our esteemed guests.Your business means the world to us, and we can't wait for the chance to welcome you back with open arms in the future!With heartfelt excitement and warm regards,Brian GarrettGeneral Manager
The kind staff saved this stay. So kind. And the beds were comfy.
But we had a non-working phone, slow draining tub, blocked toilet, broken lock.
Verified traveler
Stayed 4 nights in Sep 2023
Response from bg on Oct 13, 2023
Dear Anonymous,We sincerely apologize for not meeting your expectations. The entire team would like to express our regret for any inconvenience caused. Your satisfaction holds utmost importance to us, and we are committed to utilizing the feedback you have provided to enhance our services. Our aim is to ensure that every guest enjoys an exceptional experience with us in the future.We genuinely hope that you will grant us another opportunity to serve you, allowing us to demonstrate our commitment to providing a superior experience. Your continued patronage would be greatly appreciated.Thank you for your understanding and support.Sincerely,Brian GarrettGeneral Manager
Dear Carl,Thank you sincerely for your valued business, and we eagerly anticipate your future visits. We are truly grateful that you have chosen to engage in business with us! Our team is absolutely thrilled and filled with anticipation as we eagerly await the opportunity to welcome you back in the near future.Regards,Brian GarrettGeneral Manager
10/10 Excellent
Tmaryia
Oct 2, 2023
Liked: Staff & service
Tmaryia
Stayed 1 night in Oct 2023
Response from bg on Oct 13, 2023
Dear Tmaryia,Thank you very much for your outstanding review. We greatly appreciate your kind words and are thrilled to hear about your positive experience. We eagerly anticipate your next visit in the near future.Once again, we extend our heartfelt gratitude for this exceptional review.Regards,Brian GarrettGeneral Manager