Posted Feb 10, 2017
The check in was efficient. Our room was clean and the bed was comfortable. We could not get the heat to work in the morning. We let them know about it on check out.
Breakfast was more than we expected. Your usual waffle making, cereal but also scrambled eggs, sausage, biscuits and gravy. In addition, hot oatmeal with toppings, yogurt and sliced fruit to top it off.
We noticed the iron and ironing board were not in the closet but didn't need it so made no mention of it.
We were initialing BILLED $100.00 for the missing items. We returned to the hotel when we saw the charge on our card.
We spoke to the head of housekeeping and told her we did not remove ANY items room the room. They did remove the charge.
Comment from Hotel Management
Feb 13, 2017 by Charnessa, Hotel Management
Thank you for taking the time to reach out and inform us about the issue with the iron and ironing board. We understand the inconveniences this can cause. We apologize for the difficulties you encountered, but are happy to see the situation has been resolved.