Ratings based on 111 Verified Reviews

4.3 out of 5
90% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 4, 2017
Great experience! Friendly staff! Clean room. Quiet area. Room was quiet until the people in the room above us decided they wanted to walk a hole in the floor.
Comment from Hotel Management
Jan 4, 2017 by Charnessa R., Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed you enjoyed your stay with us. We do apologized for the noise from the above guest. We look forward to your next stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Hotel was nice & clean, staff was very helpful

Posted Sep 26, 2016
We had 2 rooms side by side, hotel was nice & quiet my family also enjoyed the breakfast
Comment from Hotel Management
Oct 7, 2016 by Management and staff, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay and the breakfast. We look forward to your next stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel .. clean and friendly

Posted Sep 19, 2016
Pros: Clean
very nice and accommodating - nice people and the breakfast was good - especially the coffee
Comment from Hotel Management
Sep 20, 2016 by Charnessa, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Value!

Posted Aug 23, 2016
Pros: The bathroom was updated and spacious, the room itself was very big
Cons: Replace the wall unit A/C in the room with central air
My fiance and I just wanted to get away for a few days and this was the perfect hotel for us. Great value, the breakfast & coffee downstairs is so nice and convenient, it's very close to major highways (but not too close you can hear them from your room or anything) there's plenty of places to eat nearby and it was about a 15 minute drive to ATL and the surrounding points of interest. And the staff is absolutely wonderful and very friendly. They were in the middle of updating some things when we went and the few improvements we saw were great. Definitely recommend staying here to anyone who doesn't wanna pay the downtown prices but still wants to be close to downtown.
Comment from Hotel Management
Aug 25, 2016 by Hotel Manager, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your get away with us. We look forward to your next stay.
3 out of 5
Recommended
for Everyone
by A verified traveler

Ok place to stay

Posted Aug 22, 2016
Just fair. No staff to help with luggage and no luggage cart available.
Comment from Hotel Management
Aug 25, 2016 by Hotel Manager, Hotel Management
We appreciate your feedback regarding the luggage carts. We regret to hear your check in experience did not meet your expectations. Unfortunately, we do not have bellmen here to handle luggage. We have shared your comments and concerns with our staff so the situation may be addressed to ensure that outstanding service and presentation is delivered.
2 out of 5
by A verified traveler from Georgia

I normally love Country Inn and Suites

Posted Aug 1, 2016
I love country inn and suites, but this location definitely was disappointing. The key swipe on the door took multiple try's to get to work, the room smelled like the guests before us were smokers, it was not the typical country inn and suites clean. Dingy room. The lobby and breakfast room were about the same. Not neat and clean, just dingy. The front desk staff was not very welcoming and was pre-occupied with some conversation with the manager (I think that's who it was) when we were checking in. The location worked for us since we were running a race in west ga, but I will definitely be looking for somewhere else to stay next time. This location let me down.
Comment from Hotel Management
Aug 8, 2016 by Charnessa R., Hotel Management
We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receiving our best service. We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

One of the nicer place we stayed on our trip

Posted Aug 1, 2016
We were very happy with our stay, as the staff was great, the room was comfortable and the breakfast was good.
Comment from Hotel Management
Aug 8, 2016 by Charnessa R., Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay.
2 out of 5
by A verified traveler

Visit Family & Wedding

Posted Aug 1, 2016
The cleaning staff started knocking om the door @ 8 am ;(.We are form west coast 3 hour time difference !! Saturday after a long wedding day on room was not cleaned;(.
Comment from Hotel Management
Aug 8, 2016 by Charnessa R., Hotel Management
We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receiving our best service. Rest assure your comments will be discussed with the housekeeping staff. We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future.
3 out of 5
by A verified traveler

Posted Jul 26, 2016
I am never going to stay in this hotels. Very duty and there was no coffe and little food for breakfasts.
Comment from Hotel Management
by Charnessa Rhine, Hotel Management
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will review the conditions of your room with our housekeeping staff to ensure all guest rooms are up to Country Inns & Suites by Carlson standards.
1 out of 5
by A verified traveler

No choice!!

Posted Jul 18, 2016
Room carpet is full with animal hairs. Disgusting stains on furniture. Couch armrests' fabrics are ripped. Squeaky bathroom door.
Comment from Hotel Management
Jul 22, 2016 by Management and Staff, Hotel Management
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will review the conditions of your room with our housekeeping staff to ensure all guest rooms are up to standards.