We booked the stay at this hotel months prior to arriving. Called and followed up specifically after seeing that this hotel accommodates dogs. The customer representative was pleasant and very informative (from corporate not the individual location). She explained to us that we are allowed to do as we please (as in a normal visit taking care of the furry friend responsibly) and that the dog may be left in the hotel room un attended for a few hours at a time if need be. We arrive at the hotel, no problems, pay the fee for the dog which again comes with a packet all which still makes us believe it’s the same ordeal.
Day one we went out the first day leaving our dog, she was fine had water, food, all the amenities of her home. No problems at all. Day two we leave for Washington DC a 30 minute drive on average and not even halfway through the drive we received a call that there has been 3 complaints of barking. Which comes to a surprise that 3 complaints in 15 minutes of driving seems a bit over kill (not to mention, it was a call that directed take your dog from the hotel room or be kicked out). But I immediately apologized and returned that moment. When returning I realized there was 2 maid carts literally a door or two over, which made sense if someone knocked as we sat out side and stomped around and made some noise for a bit and not one peep. Worst Hilton customer experience I have experienced. Ruined our trip, and will not be booking with Hilton any longer for business.
