Ratings based on 521 Verified Reviews

2.9 out of 5
59% of guests recommend
3.1 Room cleanliness
3.1 Service & staff
2.9 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Friendly basic hotel

Posted Sep 10, 2017
Pros: Location, convenience, willing to change reservation, allowed early checkin
Cons: Parking was tight
Location: Near Suisun Bay, plenty of big box shopping and restaurants nearby
Met my needs for hotel near Suisun Bay and very obliging when I needed to shorten my original plan for a longer stay.
2 out of 5
Recommended
for Everyone
by A verified traveler from Fresno, Ca.

It's a nice hotel.

Posted Aug 28, 2017
Pros: the rooms are clean. they clean all day and the pool is clean as well.
Cons: who they rent too. have security on site, to help remove the crazy's.
Location: Perfect location. Supermarket down the street. Lots of restaurants and fast food near by.
I have chosen to stay here a few nights a week, because of my job. it does fail, about 2 or 3 AM the crazy's come out. You can hear women screaming at their significant others or a full blown fight will break out. I have even witnessed cops dragging a woman after smashing a car window. it's a bit wild.
Comment from Hotel Management
Sep 12, 2017 by Guest Experience Team, Hotel Management
Dear Guest, We are very sorry to hear that you were so disturbed by noise during your stay with us. It is so disheartening, that the situation outside made you uncomfortable and detracted from your experience. We would be happy to offer you a room, in another part of our hotel, which you may find quieter, and you may enjoy your stay more. Tony Abboud, General Manager
1 out of 5
by A verified traveler from Carson city Nv

America's Worst Hotel.

Posted Aug 26, 2017
My granddaughter renamed this hotel to America's Worst Hotel Very warned our feet were black from filthy carpets
Comment from Hotel Management
Sep 12, 2017 by Guest Experience Team, Hotel Management
We are very sorry that you didn't enjoy your stay with us. I am not quite sure what displeased you, apart from the carpets, but you can be assured that the room and carpet are cleaned thoroughly between guests. We are however, looking at deep-cleaning our carpets to freshen them up, as some of them are perhaps a bit tired looking. We would love for you to stay with us again - we are sure that everything will be to your satisfaction on your return visit. Thank you for taking the time to provide us with your feedback, we really appreciate it. Tony Abboud, General Manager
1 out of 5
by A verified traveler from California

Staff was rude. Place was disgustingly dirty

Posted Aug 23, 2017
Pros: Nothing
Cons: Cleanliness, updated towels, paint, new carpets, better beds, better employees
Location: NA
From a distance, the hotel looked like it would have been decent. Unfortunately, it was NOT! It was dirty all the way up the stairs, on the walkway and the room was very dirty. The towels were old and gritty. The carpets were stained, the bathroom floors and tubs had mold. The television channel selections were weak. Luckily the sheets and bedding looked clean, otherwise we would have left. The front desk was rude and extremely indifferent to us as hotel guests. We didn't try the breakfast because the hotel was so dirty, we didn't want to get sick.
Comment from Hotel Management
Sep 12, 2017 by Guest Experience Team, Hotel Management
Dear Guest,We are really disappointed that you did not enjoy your recent stay with us. We aim to provide all of our guests with comfortable, clean lodgings, and obviously you feel that you did not have this. It's a pity that you didn't say this at the time, and we would have done everything that we could to remedy the issues that you had - we could even have given you a different room. We are disheartened to hear that you didn't feel our front desk staff were able to deal with your needs appropriately and with manners. Our staff are usually praised highly by our guests, however, we appreciate your feedback and we will ensure that your comments are passed on to the staff, with improvements being implemented as a result. We would love you to make a return visit, and have the wonderful experience that the vast majority of our guests have. Tony Abboud, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2017
It was okay. Nothing special. This part should be optional.
1 out of 5
by A verified traveler from modesto, ca

Terrible hotel

Posted Aug 21, 2017
Pee on the toilet and dirty floors. Afraid to sleep in the beds.
3 out of 5
by A verified traveler

Not again

Posted Aug 13, 2017
Pros: Pool
Cons: Living up to advertised amenities and better breakfast
Location: Fairfield, CA
Made eservation on line. When I arrived to my room air conditionaire was not working and there was not a microwave. I had to call Expedia to get the microwave. The breakfast was packaged rolls and 2 containers of juice. Other Americas Best Valued in I have stayed in offered everything from eggs, meats, waffles, cereal, sweet rolls, fresh fruit, bagels and toast milk, coffee, bottles juices, water and fresh juice. What a disappointment! I won't be stopping here again.
5 out of 5
Recommended
for Everyone
by A verified traveler from cannon beach

Best place ever.

Posted Aug 13, 2017
Good people, really nice beds! I travel a lot and stay in a lot of places. For the price you can't go wrong at all. It's clean every time! Nice staff every time! I would highly recommend this place! I wish there were more places to stay for the price and service you get. Thank you
5 out of 5
Recommended
for Everyone
by A verified traveler from cannon beach

Best beds ever!

Posted Aug 13, 2017
Love this place, stayed hear a few times on my way threw. Clean, very nice staff.
3 out of 5
by A verified traveler from Fairfield, CA

Close to restaurant & other fast food but dirty

Posted Jul 3, 2017
Price is ok but d outside of d facility is filthy & kids were running around d hallways, there was a pitbul tied up by akd walkway as well. I was awaken by d next door room's fight with their curses & on & on complaints.
Comment from Hotel Management
Jul 9, 2017 by Guest Experience Manager, Hotel Management
I'm disappointed to hear that the exterior of our building let us down. We will ensure that this entire area is tidied up as a matter of urgency, thank you for your constructive comment. It is a shame that you were disturbed by other guests; this was most unfortunate, and would be unlikely to reoccur on a future visit. We do hope to welcome you back when you are next in this area. Best wishes,