Ratings based on 278 Verified Reviews

3.4 out of 5
68% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Oakland, CA

Literally close to everything.

Posted Apr 10, 2017
Pros: Clean enough, breakfast area really great, staff pretty friendly.
Cons: In the morning I discovered I had no ability to have hot water for my shower as the knob was inoperative. Photo attached.
Location: Pretty much any and everything you can do in Vacaville is nearby. The outlet malls, Nut Tree, etc. all are very, very close to this location.
Nice enough motel. Staff is ok. Lots of construction accounts, therefore lots of trucks to park near and lots of construction/pavers hanging out. The building is literally on a wide plot between a Main Street and a major highway. Noice is lessened, but traffic sounds permeate the place. Big trucks starting at 4AM in the central, parking area also cannot be missed.
Comment from Hotel Management
Apr 13, 2017 by Manager , Hotel Management
Thank you for your review. We are glad to hear that you enjoyed our breakfast. Thank you for informing us about the water in the shower. We are looking into the issue. Thank you for your business and we hope to see you again soon.
3 out of 5
Recommended
for Families
by A verified traveler

Posted Apr 6, 2017
Pros: Breakfast was better than most continental style breakfasts.
Location: I have no idea as it was a quick stop-over
Very convenient for a quick stop as we travel up I-5.
Comment from Hotel Management
Apr 7, 2017 by Manager , Hotel Management
Hello, We are glad to hear that you enjoyed our breakfast. We thank you for your business and hope you will come back soon.
4 out of 5
by Jasmin

Nice comfortable stay

Posted Mar 19, 2017 on Hotels
My stay was comfortable. One thing I didn't like was there was a dead spider on the wall in the bathroom. Bed was comfortable, always a plus to have refrigerator and microwave.
Comment from Hotel Management
Mar 29, 2017
Hello Jasmin, We are sorry to hear that you found a dead spider in the bathroom. We are glad you enjoyed the comfortable bed, fridge and microwave. We hope to see you again soon.
3 out of 5
by Kim

Posted Mar 13, 2017 on Hotels
We arrived on a gorgeous day at around 2 pm with a softball team and a bunch of little girls that wanted to go swimming after seeing the beautiful blue water of the pool right as we parked. Went to check in to find out pool was closed with no reasoning behind that answer. Several of us started to make phone calls to find another location with a pool. Finally after realizing we were all going to leave the front desk person called the owner who finally decided to let us use pool? Apparently pool decking had been re-done and they weren't sure if it was dry or not. Kids were happy and we all stayed.
Comment from Hotel Management
Mar 15, 2017
On behalf of the staff of the Best Western Heritage Inn, we would like to apologize for the confusion and the seasonal pool being closed. Best Western Heritage Inn
2 out of 5
by A verified traveler

Posted Mar 8, 2017 on Hotels
Air-conditioning system is not working properly, it is too loud for night sleep. Sometime, cold air; sometime, warm air, there is a connection issue. Bathroom is clean in a good condition. There is curry smell in the room.
Comment from Hotel Management
Mar 16, 2017
We are sorry to hear that you had issues with the AC in the room. We are currently looking into the issue. Thank you for your business and we hope to see you again soon.
5 out of 5
by Tina and Tim

Quiet and convenient hotel

Posted Mar 7, 2017 on Hotels
Close to family, friendly staff, and reasonable rates. We stay here when we need to stay overnight. Very convenient as close to freeway.
Comment from Hotel Management
Mar 15, 2017
Thank you for the great review of our hotel. We strive to satisfy our guests needs and wants. We look forward to seeing you the next time you are in town. Stephanie Best Western Heritage Inn
2 out of 5
by A verified traveler

Posted Mar 1, 2017
Bathroom in a very bad conditions. Insects and the faucett was not working propertly
Comment from Hotel Management
Mar 7, 2017 by Manager, Hotel Management
We are so sad to hear that you had such a bad experience with your room. We will use your feedback to better our property. We hope you would consider giving us another chance on your next trip to Vacaville. Thank you for your business.
4 out of 5
Recommended
for Everyone
by A verified traveler from N

Good and convenience stop going to Lake Tahoe

Posted Feb 28, 2017
I was looking for convenient stop going to Lake Tahoe. Close to the outlet malls was a must and this hotel complies that. It also complied the facilities needed in the room, very spacious, very clean, everything worked as expected. Breakfast included was good for adults and children, and believe me, me kids are difficult to satisfied. I was satisfied. Thank you.
Comment from Hotel Management
Mar 7, 2017 by Manager, Hotel Management
We thank you for your review. We are excited to hear that you enjoyed our breakfast and the room. We look forward to seeing you on your next trip threw Vacaville .
3 out of 5
by A verified traveler from Ashland, Oregon

Convenient to I-80.

Posted Feb 20, 2017
Noisy location and creaky floor noises from room above.
Comment from Hotel Management
Jun 25, 2017 by Manager , Hotel Management
We are sad to hear that you had a noisy room. We Thank you for your business and hope to see you again soon.
5 out of 5
by Adi Marica

Posted Feb 19, 2017 on Hotels
Comment from Hotel Management
Feb 25, 2017 by General Manager, Hotel Management
Thank you for your rating.