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Reviews of Hilton Garden Inn Fairfield

3 out of 5
Hilton Garden Inn Fairfield
2200 Gateway Court, Fairfield, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 532 out of 1000 reviews" "
Rating 8 - Good. 289 out of 1000 reviews" "
Rating 6 - Okay. 92 out of 1000 reviews" "
Rating 4 - Poor. 49 out of 1000 reviews" "
Rating 2 - Terrible. 38 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Wish breakfast was free
Stayed 2 nights in Mar 2024
Response from JM on Apr 1, 2024
Thank you for choosing HGI Fairfield.

10/10 Excellent

Basilia

Traveled with partner
Liked: Staff & service, property conditions & facilities
No toothpaste and slippers
Stayed 1 night in Mar 2024
Response from JM on Mar 25, 2024
Thank you for staying at HGI Fairfield.

10/10 Excellent

Evan

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property to stay at when traveling with a dog.
Stayed 1 night in Mar 2024
Response from JM on Mar 15, 2024
Thanks for staying with us!

10/10 Excellent

Genea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the hotel I choose when the need arises. 5-star.
Stayed 2 nights in Feb 2024
Response from JM on Feb 20, 2024
Genae, Thanks for being so loyal! We appreciate you!

4/10 Poor

Jaime

Disliked: Cleanliness, staff & service, property conditions & facilities
We checked in just to drop off our items then went to Frisco for the evening out. We got in pretty late and when we pulled the sheets back, the bed was nasty and dirty. We had to wait for someone to come to the room and the person they said was someone who didn’t even know how to make the bed right very inconvenient for a very tired, elderly person.
Stayed 2 nights in Feb 2024
Response from JM on Feb 19, 2024
Jamie, sorry for your experience. I will speak with our Housekeeping Director to rectify the situation.

10/10 Excellent

Nicholas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay:)
Stayed 2 nights in Feb 2024
Response from JM on Feb 19, 2024
Thank you so much for staying with us!

10/10 Excellent

Robert A.

Liked: Amenities
Really friendly staff Clean and quiet
Stayed 1 night in Feb 2024
Response from JM on Feb 19, 2024
Thank you Robert!

2/10 Terrible

Iran

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I pay 200 for a 2 bed room and I did a reservation and when I got there they told me they were out of the 2 bed room and gave me a only a room with a single bed
Stayed 1 night in Jan 2024
Response from JM on Jan 30, 2024
So sorry you were disappointed. I will use a training opportunity with our staff.

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from JM on Jan 30, 2024
Thanks for staying with us Don!

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that this property was near Travis Air Force Base and easy on and off freeway.
Stayed 1 night in Jan 2024
Response from Mike on Jan 23, 2024
Thank you very much for the feedback. It's a pleasure to have you as our guest in our hotel.

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mom and Dad over night
Hotel room was clean and very large. We did have a couple of issues but were fixed quickly. One was TV would not turn on, turned out it had a loose wire. Easy fix. The other was there was only one large towel. Called down to desk explained the towel issue and also asked for an extra blanket. Within 5 minutes received towels and blanket.
Stayed 1 night in Jan 2024
Response from JM on Jan 16, 2024
Thanks Mom & Dad! We appreciate your business!

10/10 Excellent

Chloe

Stayed 1 night in Jan 2024
Response from JM on Jan 30, 2024
Thanks for choosing our hotel!

4/10 Poor

Devona

Disliked: Cleanliness, property conditions & facilities
Arrived close to midnight and there was about 10 people in the lobby very drunk and loud I could barely hear the lady at the front desk. The room itself was a bit dirty with hairs in the sheets and just not cleaned with detail. There were people walking the halls all hours of the night slamming doors. Early in the morning house keeping was in the hallway on the phone very loud and tried to enter our room before checkout. I wouldn’t stay here again.
Response from Mike on Jan 9, 2024
Thank you for your feedback. We apologize for whatever inconvenience that has caused you during your stay. I will address this issue with the staff to better ourselves and our service to all our guests.

10/10 Excellent

Marichel

Stayed 8 nights in Dec 2023
Response from JM on Dec 22, 2023
Thanks for staying with us! Happy Holidays!

10/10 Excellent

cynthia

Traveled with partner
Liked: Cleanliness
Dani at the front desk was very friendly and efficient. The lobby was festive with holiday decor and the room was pristine.
Stayed 1 night in Dec 2023
Response from JM on Dec 18, 2023
Thank you so much for your nice comments!

6/10 Okay

Verified traveler

Disliked: Staff & service
Stayed 3 nights in Dec 2023
Response from JM on Dec 11, 2023
Thank you for staying with us.

10/10 Excellent

Traci

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from JM on Dec 11, 2023
We appreciate your business!

8/10 Good

Maricela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access, convenient location. Food options close by.
Stayed 3 nights in Nov 2023
Response from JM on Nov 28, 2023
Thank you for staying with us!

10/10 Excellent

Glenn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast and bar on property Friendly staff Clean
Stayed 1 night in Nov 2023
Response from JM on Nov 28, 2023
Thanks for your business!

10/10 Excellent

Teresa

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Nov 2023
Response from JM on Nov 20, 2023
Thank you so much for staying with us! We appreciate you!

6/10 Okay

Parthenia

Stayed 1 night in Aug 2023
Response from JM on Nov 20, 2023
Thank you for staying with us!

10/10 Excellent

Dimitrios

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from JM on Nov 13, 2023
Thank you, we appreciate your business!

10/10 Excellent

Cecilia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its convenient because there’s a lot of things to do in one place, theater, mall, gym, restaurants etc.
Stayed 1 night in Nov 2023
Response from JM on Nov 13, 2023
Cecilia, Thank you for your business!

8/10 Good

Sharon

Liked: Cleanliness, staff & service, amenities
Lots of nice restaurants within walking distance. Property is looking a little shaggy. Worn and dirty carpets on the 2nd floor. Pealing wallpaper in room 227. The handicap shower in room 227 was great.
Stayed 1 night in Nov 2023
Response from JM on Nov 6, 2023
Thank you for choosing HGI Fairfield!

10/10 Excellent

Caryn, Alamo

Stayed 1 night in Oct 2023
Response from JM on Nov 20, 2023
Caryn, Thanks so much for choosing HGI Fairfield!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from JM on Oct 25, 2023
Thank you for staying with us!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located and visually attractive
Stayed 1 night in Oct 2023
Response from JM on Oct 25, 2023
We appreciate your business!

2/10 Terrible

Shirley

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Breakfast is not free and very pricey for stay with no breaksfast
Stayed 1 night in Oct 2023
Response from JM on Oct 25, 2023
So sorry breakfast is not included with Hilton Garden Inn rates.

10/10 Excellent

Te'Ana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Customer service was great,very welcoming.
Stayed 3 nights in Oct 2023
Response from JM on Oct 17, 2023
Thank you so much for staying with us!

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
Decent stay
Front desk was able to accommodate us 45 mins early. But room was just ok. Tub had water still. Lamp shade is all cracked and broken. Pillows are flat and bed is hard.
Stayed 1 night in Oct 2023
Response from JM on Oct 16, 2023
Thank you for staying with us.

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice & clean. It was a quiet stay. The breakfast the next morning was tasty!
Stayed 1 night in Sep 2023
Response from JM on Oct 4, 2023
Kathryn, Thank you for your kind words, We appreciate you!

10/10 Excellent

Hope

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 2 nights in Sep 2023
Response from JM on Oct 3, 2023
Hope, Thank you for staying with us!

10/10 Excellent

AMY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and quiet
Stayed 2 nights in Sep 2023
Response from JM on Sep 25, 2023
Amy, Thank you for staying with us!

10/10 Excellent

Cindy

Traveled with family
Liked: Amenities
I very clean property. Surrounded by shops l, eatery, highways etc. very convenient stay.
Stayed 3 nights in Sep 2023
Response from JM on Sep 25, 2023
Cindy, We appreciate your kind words and business!

10/10 Excellent

Regielito

Stayed 1 night in Sep 2023
Response from JM on Oct 16, 2023
Thank you for staying with us!

8/10 Good

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
located near the interstate for easy on/off access numerous area dining options within a short walk clean and mostly quiet (when not facing the highway)
Stayed 3 nights in Sep 2023
Response from JM on Sep 19, 2023
Thank you for choosing to stay with us!

8/10 Good

Marisel

Liked: Cleanliness, staff & service, property conditions & facilities
Good. Thanks
Stayed 2 nights in Sep 2023
Response from JM on Sep 13, 2023
Thank you for staying with us!

10/10 Excellent

Carolyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice place, rooms a bit outdated but clean
Stayed 1 night in Sep 2023
Response from JM on Sep 11, 2023
Thank you so much for staying with us!

2/10 Terrible

Gary

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking lot full of homeless people. Police activity all night long. Did not get any sleep. Did not feel safe. Priced like a 5 star hotel in reality it was a 1.
Stayed 1 night in Sep 2023
Response from JM on Sep 11, 2023
So sorry you had to go through the homeless issue. We are working with the city to address the problem.

10/10 Excellent

Miguel

Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from JM on Sep 5, 2023
Miguel, Thanks for staying with us!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy booking and resonable rate~
Stayed 1 night in Aug 2023
Response from JM on Sep 5, 2023
Scott, Thank you for staying with us!

8/10 Good

peter

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from JM on Sep 5, 2023
Peter, Thank s for choosing HGI Fairfield.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really appreciate the staff being so kind
Stayed 1 night in Aug 2023
Response from JM on Sep 5, 2023
Jessica, We appreciate you!

10/10 Excellent

Teri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I used to live in Fairfield and never came here. I was pleasantly surprised. I need to talk to my church about District meetings here.
Stayed 1 night in Aug 2023
Response from JM on Aug 14, 2023
Thank you so much for staying with us!

10/10 Excellent

Scott

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice stay! Everyone was so nice and the restaurant was awesome!
Response from JM on Aug 14, 2023
Scott, Thanks for choosing HGI Fairfield!

8/10 Good

Lonelle

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine. Served the purpose of an inexpensive place to stay for the Blue Note Jazz Festival in Napa.
Stayed 2 nights in Jul 2023
Response from JM on Jul 31, 2023
Thanks for staying with us, we appreciate your business.

10/10 Excellent

brandi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and beautiful!
This hotel is clean, the rooms are large and quiet, and it's literally close to everything you could possibly need/want.
Stayed 1 night in Jul 2023
Response from JM on Jul 28, 2023
Thank you for staying with us. We appreciate your business.

6/10 Okay

Art

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Coffee pot didn’t work. Fan in bathroom squealed constantly. Needs attention.
Stayed 1 night in Jul 2023
Response from JM on Jul 24, 2023
Thanks for staying with us and letting us know of your issues.

10/10 Excellent

robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was a breeze. Darius, who helped us check in at the front desk, was so polite and helpful. We felt very welcomed to be a guest at this hotel.
Stayed 1 night in Jul 2023
Response from JM on Jul 24, 2023
Thank you so much for staying with us!

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from JM on Jul 24, 2023
Glad you enjoyed your stay!