Exterior

Reviews of Staybridge Suites Fairfield Napa Valley Area, an IHG Hotel

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 551 out of 1002 reviews" "
Rating 8 - Good. 301 out of 1002 reviews" "
Rating 6 - Okay. 80 out of 1002 reviews" "
Rating 4 - Poor. 37 out of 1002 reviews" "
Rating 2 - Terrible. 33 out of 1002 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Aaron

Stayed 1 night in Apr 2024

4/10 Poor

Terri

Business traveler
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I was a little disappointed regarding the furnisher, If you pay for a suites, that suites should be a little more presentable.
Stayed 1 night in Apr 2024

10/10 Excellent

James A.

Liked: Cleanliness
Everything was awesome
Stayed 4 nights in Apr 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time! Everyone was nice and welcoming. We are Definitely coming back!
Stayed 2 nights in Apr 2024

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here .
Stayed 1 night in Apr 2024
Response from Gabriela on Apr 12, 2024
Amber, We are happy to see you enjoyed your stay, we hope to see you again soon. Please let us know if you have any questions or concerns.

10/10 Excellent

Amber

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love staying here , highly recommend
Stayed 1 night in Apr 2024
Response from Gabriela on Apr 14, 2024
I am delighted to see that you enjoyed your stay with us. I hope we are your first choice for accommodations the next time you are in the Fairfield/Napa-Valley area. Your business is very important to us and we value your opinion. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you again; I hope to see you again very soon at the Staybridge Suites Fairfield/Napa-Valley area.

8/10 Good

Daniel

Stayed 3 nights in Mar 2024

8/10 Good

Kelley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice service at check in, though we weren't allowed to get a cookie each person staying. There were 6 of us and she only allowed us 4 cookies, kind of sad considering we paid extra for the 2 bedroom 8 person suite. The breakfast was pretty good, though they kept running out of food. The place was pretty quiet with just some light traffic noise. The room smelt like weed when we first came in but they sprayed air freshner and we opened windows. Overall a nice place to stay if you were headed to Six Flags
Stayed 2 nights in Mar 2024
Response from Gabriela on Apr 14, 2024
Thank you for taking the time to complete the survey. If there is anything else we could have done to make your stay more enjoyable please don’t hesitate to let us know. We take the guest experience very seriously at our property, and we appreciate any and all feedback we receive from those who have stayed with us. If you have any questions, do not hesitate to contact us. Again, thank you for staying at Staybridge Suites Fairfield/Napa-Valley Area.

8/10 Good

Inna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great service, resolved the issues quick, breakfast was nice, pool great for family, location convenient, will be back
Stayed 1 night in Mar 2024
Response from Gabriela on Apr 12, 2024
Inna, We would like to thank you for choosing to stay with us here at the Staybridge Suites Fairfield/Napa-Valley area. We apologize for the inconveniences you have experienced during your stay with us, and we hope to see you again in the near future so that we can provide you with a perfect stay.

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just great!
Stayed 1 night in Mar 2024
Response from Gabriela on Apr 12, 2024
Tatiana, We are happy to see you've enjoyed your stay with us. Please let us know if there is ever anything we can do to help you have an even better stay in the future.

10/10 Excellent

P

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Mar 2024
Response from Gabriela on Apr 12, 2024
Thank You so much for choosing to stay with us. We hope to see you again in the near future. As always, please let us know if you have any questions or concerns.

10/10 Excellent

Theresa

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean AND pet friendly. Staff is wonderful to the guests and the breakfast is the best.
Stayed 7 nights in Dec 2023
Response from Gabriela on Mar 23, 2024
Theresa, Thank you for choosing to stay with us. I will be sure to let my team know just how amazing they are. We truly appreciate you. We hope to see you again.

4/10 Poor

Jorge

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Old poorly kept sigbs of poor maintenance sheets and comforters with stains and old almost falling apart.
Stayed 3 nights in Feb 2024
Response from Gabriela on Mar 4, 2024
On behalf of our entire staff, I want to take a minute to apologize for not meeting and/or exceeding your expectations and not providing you with a "10" stay. We know you have many hotel options while in the Napa-Fairfield area and we appreciate that you choose Staybridge Suites. I will relay your review to our entire team so that we may continue to improve. If you have any further questions/comments/concerns/feedback, please do not hesitate to contact the property as we are always available to all of our valued guests.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean!
Stayed 1 night in Mar 2024
Response from GM on Mar 6, 2024
Thank you for being our guest, we look forward to seeing you again

10/10 Excellent

Amber

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My go to place when I’m traveling .. I love it
Stayed 2 nights in Feb 2024
Response from Gabriela on Feb 28, 2024
First and foremost, thank you for the kind words! I want to personally thank you for taking the time to complete the survey regarding your recent stay with us at the Staybridge Suites Fairfield/ Napa-Valley are. I am delighted to see that you enjoyed your stay with us. I’m glad to hear my staff is doing an amazing job. Thank you for allowing us to be your home away from home as we are continually striving for 100% Guest Satisfaction. I hope we are your first choice for accommodations the next time you are in the Fairfield-Napa Valley Area.

10/10 Excellent

Amber

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 1 night in Jan 2024
Response from Gabriela on Apr 12, 2024
Hi Amber, We are so happy to see you've enjoyed your stay. We hope to see you again soon!

8/10 Good

Astrid

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Gabriela on Feb 24, 2024
Thank you for choosing to stay with us, we hope to see you again in the future!!!

8/10 Good

Diane Lorraine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were put in a handicap room and the tv is not working!
Stayed 1 night in Feb 2024
Response from Gabriela on Feb 17, 2024
Thank you for taking the time to complete the survey. If there is anything else, we could have done to make your stay more enjoyable please don’t hesitate to let us know. We take the guest experience very seriously at our property, and we appreciate any and all feedback we receive from those who have stayed with us. If you have any questions, do not hesitate to contact us. Again, thank you for staying at Staybridge Suites - Fairfield/ Napa Valley Area

8/10 Good

Jen

Liked: Cleanliness, staff & service, property conditions & facilities
The entry room smelled badly.
Stayed 1 night in Feb 2024
Response from Gabriela on Feb 17, 2024
On behalf of our entire staff, I want to take a minute to apologize for not meeting and/or exceeding your expectations and not providing you with a "10" stay. We know you have many hotel options while in the Napa-Fairfield area and we appreciate that you choose Staybridge Suites. I will relay your review to our entire team so that we may continue to improve. If you have any further questions/comments/concerns/feedback, please do not hesitate to contact the property as we are always available to all of our valued guests.

10/10 Excellent

Amber

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything about it
Stayed 2 nights in Jan 2024
Response from Gabriela on Feb 7, 2024
Amber, We are so happy to see you've enjoyed your stay. We value your loyalty. We hope to see you again in the near future so we can provide you with amazing service.

10/10 Excellent

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay
Stayed 1 night in Feb 2024
Response from Gabriela on Feb 7, 2024
Vanessa, Thank you so much for staying with us. We are thrilled to see you've enjoyed your stay. We hope to see you again in the future and be able to give you an even better stay.

10/10 Excellent

NITIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place
AMAZING. satisfied with good accommodation, nice room well equipped with kitchen, refrigerator. good pool and hot tube. nice hot breakfast.
Stayed 2 nights in Jan 2024
Response from Gabriela on Feb 1, 2024
Nitin, We are so happy to see you enjoyed your stay, we hope to see you again in the near future. As always thank you for choosing us.

10/10 Excellent

Margie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Jan 2024
Response from Gabriela on Jan 20, 2024
Thank you for choosing to stay with us, we hope to see you again in the future!

2/10 Terrible

Shawni

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I easily booked my room for my birthday. Great. Then I called Staybridge on same day and confirmed my reservation. They said because I was a member of the rewards club, I did not have to pay a deposit. When I got to the room they turned down my reservation stating I had to pay $150 for deposit and parking. If I confirmed previously, and my deposit was waived why did they ask me. So I had cash and no card for the deposit and they did not accept it. I was overall disappointed and embarassed on my b-day. So hurt
Stayed 1 night in Jan 2024
Response from Gabriela on Feb 1, 2024
Shawni, We are sorry to see the inconveniences you experienced. We hope you will give us another chance and choose to stay with us in the future.

8/10 Good

Michael

Liked: Staff & service
Disliked: Property conditions & facilities
Rooms very old and very worn out
The staff was very nice and always helpful The hotel room was not very nice at all and I was upgraded to this room. The carpet between the living room and kitchen was ripped and the tack strip was exposed so I stepped on it and cut my toe. I told the staff so the next person would not do the same. I had to keep a towel over it. Room was very dated and didn’t smell great. Breakfast was great and comin areas were very nice for the price. We had two room as my daughters had the other. It was also dated. Laundry was nice and FREE. Grounds were nice. Security was always around the ground. Everything was nice but rooms are not kept up well
Stayed 4 nights in Jan 2024
Response from Gabriela on Jan 20, 2024
We are sorry to see the inconveniences you've experienced. We hope to see you again in the future so that we may provide you with a better experience.

4/10 Poor

George

Business traveler
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Gabriela on Jan 20, 2024
Thank you for choosing to stay with us, we hope to see you again in the future.

8/10 Good

Luis, Kellyville

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Gabriela on Jan 20, 2024
Thank you for staying with us, we hope to see you again soon!

6/10 Okay

Jacqueline

Traveled with family
Liked: Staff & service
Disliked: Amenities
The room was dirty, the sofa bed and carpet were disgusting. It seemed like they haven't done any thorough cleaning in awhile.The room had a bad smell so we had to have the A.C on and it was raining and cold most of your stay, so you can imagine our vacation. The bed was uncomfortable and when showering the water had a low drainage, I wasn't happy as I thought we would be. Housekeeping is bad, they don't clean your room until your 6 night, its ridiculous!
Stayed 4 nights in Dec 2023
Response from Gabriela on Jan 20, 2024
We apologize for the inconvenience you have experienced during your stay. Please know that we always strive to provide the best service possible. We hope to see you again so we can provide you with a better experience.

10/10 Excellent

Anushka

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For our multigenerational family of seven it was a perfect New Year’s getaway. Our suite was very nice and cozy and versatile. We cooked our own dinners and enjoyed the convenience of breakfast at the hotel. We were grateful for the many options of food available for breakfast and the nice atmosphere in the common area where we ate. We enjoyed hours in the pool and hot tub. The fact that the pool is relatively small and not too deep, but warm, made it possible for everyone in our party, even the weak swimmers, to feel safe and enjoy themselves. The staff was friendly and helpful. My only complaint is that there were guests who smoked in the inner courtyard and left their cigarette butts lying around. Since this was advertised as a non-smoking facility, I was a bit disappointed to have to experience the smokers and their debris. They dropped their butts onto the (inactive) fire ring in the courtyard, which I thought was going to be lit, for guests to enjoy some outdoor time by the fire. All in all though, we are still happy we came, and I think it was great value for the money!
Stayed 2 nights in Dec 2023
Response from Gabriela on Jan 8, 2024
Anushka, Thank you for your honest feedback. We hope to see you again in the future so we can give you an even better stay.

6/10 Okay

mauricio

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice place to stay again but now they charge for parking and it was not disclosed when I booked it which is really false advertising
Stayed 1 night in Dec 2023
Response from Gabriela on Jan 8, 2024
Mauricio, We are sorry to see you did not enjoy your stay. We hope you will give us another chance in the future. Thank you again for choosing to stay with us.

10/10 Excellent

Harpreet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Gabriela on Jan 7, 2024
Harpreet, Thank you so much for choosing to stay with us. We hope to see you again in the future!!

10/10 Excellent

Alejandro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the room sizes an d the amenities. I love the indor pool and the hot tub.
Stayed 2 nights in Dec 2023
Response from Gabriela on Dec 28, 2023
Alejandro, Thank you so much for staying with us, we hope to see you again in the future. As always, please let us know how we can make your stay even better.

4/10 Poor

Rhyan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room looked like it was not cleaned. Floor has some sticky stuff on it. Pull out bed was disgusting. Go to other hotels close to it.
Stayed 3 nights in Dec 2023
Response from Gabriela on Dec 28, 2023
Rhyan, We are sorry to hear about your experience with us. We thank you for your honest feedback and please know we value your honesty. We always strive to do our best. We hope you will give us another chance in the future. Thank you,

10/10 Excellent

Monica, Kent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Love the breakfast options and having a kitchen!
Stayed 1 night in Dec 2023
Response from Gabriela on Dec 20, 2023
Monica, We are so happy to see you enjoyed your stay. We hope to see you again in the future.

4/10 Poor

Mahmoud

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Gabriela on Dec 22, 2023
Mahmoud, We thank you for your honest feedback, we use feedback such as yours to work on giving guests a great stay. We hope you will give us another chance and stay with us in the future. Please feel free to let us know if there is ever anything we can do to make your stay better.

8/10 Good

Francisco

Stayed 1 night in Dec 2023
Response from Gabriela on Dec 22, 2023
Fransico, We thank you for choosing to stay with us, we hope to see you again to allow us to give you an even better stay.

8/10 Good

Brandon

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Pool and hot tub were closed. Breakfast needs some work. More options would be nice
Stayed 1 night in Oct 2023
Response from Gabriela on Dec 22, 2023
Brandon, Thank for choosing to stay with us, we hope you will choose to stay with again in the future.

2/10 Terrible

THOMAS

Disliked: Staff & service
I booked the suite online for $200 a night and was charged $268. The hotel refused to listen my complaint. The rooms were not well thought out. Light switch for the bathroom was on the outside of the room, so at night when you went into the room, there was no way to do it without disturbing others sleeping in the bedroom. The toilet is one of those minimal height toilets, better suited to use by children. Housekeeping was NOT helpful, but I tipped them anyway. I will not stay there again and I spend 45-60 days a year on the road.
Stayed 2 nights in Dec 2023
Response from Gabriela on Dec 20, 2023
Thomas, We apologize for the inconveniences you encountered during your stay. We hope you will give us another chance in the future. Please know we use feedback such as yours to work on improving guest stays and we truly value your honest feedback.

10/10 Excellent

Thomas

Stayed 1 night in Dec 2023
Response from Gabriela on Dec 28, 2023
Thomas, Thank you so much for choosing to stay with us. We hope to see you again in the future.

8/10 Good

nola

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 5 nights in Nov 2023
Response from Gabriela on Dec 10, 2023
Hi Nola, Thank you for choosing to stay with, we truly appreciate it. We hope to see you again in the future and as always please let us know if there is any way for us to improve your experience.

6/10 Okay

Jennifer

Stayed 1 night in Nov 2023
Response from Gabriela on Dec 22, 2023
Jennifer, Thank you for staying with, we hope to see you again in the future.

8/10 Good

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, fantastic staff, well done breakfast. Comfortable bed too. The walls were thin and it was noisy, otherwise it would be 5 stars
Stayed 4 nights in Nov 2023
Response from Gabriela on Dec 10, 2023
Amanda, We are sorry to hear about your experience with us. We value your honest feedback. We hope you will stay with us again in the future so we can provide you with the best stay possible. Thank you again!

10/10 Excellent

Alejandro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't like the idea that now they are charging for parking. I don't think i will come back because charge for parking.
Stayed 2 nights in Nov 2023
Response from Gabriela on Dec 9, 2023
Alejandro, We are happy to see you've enjoyed your stay. Please feel free to let us know if you have any questions or concerns and we hope to see you again soon.

10/10 Excellent

Ian Wayne

Stayed 1 night in Nov 2023
Response from Gabriela on Dec 10, 2023
Ian, Thank you so much for choosing to stay with us, we hope to see you again in the future. Let us know if there is ever a way, we can make your stay even better.

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Gabriela on Dec 10, 2023
Daniel, Thank you for leaving us your honest review. We hope you will give us another chance to give you a better stay in the near future.

6/10 Okay

Michelle

Stayed 1 night in Nov 2023
Response from Gabriela on Dec 10, 2023
Michelle,Thank you for staying with us. We hope you will give us another chance to give you a better stay. We always strive our best to provide you with the best stay possible. We are very sorry about the inconveniences you've experienced. Thank you again.

10/10 Excellent

Vince, Spring Valley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to costco, home depot, tons of shops and restaurants.
Stayed 1 night in Nov 2023
Response from Gabriela on Nov 21, 2023
Vince, We are happy to see you enjoyed your stay. There is nothing better than a convenient location. we hope to see you again soon!!

10/10 Excellent

Sonny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Gabriela on Dec 10, 2023
Sonny,Thank you for choosing to stay with us. We are very happy to hear you enjoyed your stay. We hope to see you again in the near future.

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Gabriela on Dec 10, 2023
Sophia, Thank you for choosing to stay with us and we hope to see you again in the near future.

8/10 Good

Mitchell

Stayed 1 night in Nov 2023
Response from Gabriela on Dec 10, 2023
Mitchell,Thank you for staying with us and please know that we always strive our best to provide you with the best stay possible. We hope you will give us another chance in the future.