Exterior

Reviews of Holiday Inn Express Akron NW - Fairlawn, an IHG Hotel

2.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 367 out of 585 reviews" "
Rating 8 - Good. 151 out of 585 reviews" "
Rating 6 - Okay. 39 out of 585 reviews" "
Rating 4 - Poor. 15 out of 585 reviews" "
Rating 2 - Terrible. 13 out of 585 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Tanecha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here twice. Bith time have been pleasant. Check in was a breeze. In a decent location, close to an multitude of dinning options. Mall right across the road
Stayed 1 night in Dec 2023

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was amazing, breakfast was a nice continental layout. The only issues we had was the towels were clean, but thin and scratchy, not fluffy. The bathtub was old school, not an enclosure.
Stayed 2 nights in Feb 2024

10/10 Excellent

Christopher

Stayed 2 nights in Dec 2023

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean, friendly, and accommodating. Great breakfast, fantastic coffee, exceptional experience
Stayed 3 nights in Dec 2023

10/10 Excellent

samer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Mike

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Cleanliness
Could do better
It was ok I booked there because it said they had a spa hot tub but sadly they don’t and also they need to fix their drain pipes because the tube was stopped up the whole day
Stayed 2 nights in Oct 2023

6/10 Okay

H

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel. Weekend breakfast was limited on Sunday morning for som reason.
Stayed 1 night in Oct 2023

8/10 Good

LaToya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

H.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The room was comfortable and updated.
Stayed 1 night in Oct 2023

8/10 Good

Jayne

Liked: Cleanliness
Stayed 2 nights in Oct 2023

10/10 Excellent

Brenda

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Sep 2023

10/10 Excellent

CHRISTY

Stayed 1 night in Sep 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean, close to dinning. I thought it was advertised with a hot tub it did not have one.
Stayed 1 night in Sep 2023

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Lindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility is modern. Would not recommend the breakfast.
Stayed 3 nights in Sep 2023

10/10 Excellent

James

Stayed 1 night in Sep 2023

10/10 Excellent

Brian

Stayed 1 night in Sep 2023

6/10 Okay

Jennifer

Traveled with group
Liked: Staff & service
Even though it’s a busy area, it was very quiet. Close to Blossom Music Center which was why we stayed at this location. Summit Mall is across the street and there are many restaurants around
Stayed 1 night in Sep 2023

6/10 Okay

Kevin

At check-in I was told that since my card couldn't swipe due to a damaged magnetic strip, I would have to provide a different card. They said they could not key the card in, nor could they use the chip. That is unacceptable for any business these days. Surprisingly then, when I told them I didn't have another card to use, they found a way to key the card in. Also, the blackout shade in our room was stuck in the down position. We had to stand on a chair and affect a basic repair in order for it to work properly. Finally, the breakfast service was woefully understaffed....no pancakes, had to wait on omelettes, no hard-boiled eggs. Would not recommend this property to anyone.
Stayed 1 night in Sep 2023

10/10 Excellent

jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean modern hotel. Friendly staff. Comfortable beds. Convenient parking.
Stayed 1 night in Sep 2023

6/10 Okay

John

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Refurbished very nice. My bathroom door was kinda Grundy and scrapped up. The bathroom ceiling had paint chips falling off. Half of the channels including sports channels on Sunday could not be tuned in.
Stayed 1 night in Sep 2023

2/10 Terrible

Rebecca

Stayed 1 night in Sep 2023

10/10 Excellent

SARAH

Traveled with family
Liked: Staff & service, property conditions & facilities
I liked the perfectionist of the staff, The cleanliness of the property. I will be staying there again!
Stayed 1 night in Sep 2023

10/10 Excellent

Tonya

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

James

Stayed 4 nights in Jul 2023

10/10 Excellent

Betty

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent period.
Stayed 2 nights in Aug 2023

4/10 Poor

Amanda

Traveled with family
Liked: Cleanliness
Our check-in experience wasn’t great but the room was nice and was as pictured in the app. Check-in time is 4pm and we arrived at 4:47 only to be told our room was not yet ready. The only explanation was they needed to contact the maintenance supervisor and due to our room having two beds, it was not ready yet. I have no idea what that means or what was really going on but there were several other guests that had the same problem. The hotel staff was not very welcoming or friendly. I have had way better customer service at other hotels. I would consider using this hotel again but i would hesitate for sure based on this experience.
Stayed 1 night in Aug 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice room and close to the venue we went to. Staff was prompt, accommodating and was friendly and approachable.
Stayed 1 night in Aug 2023

8/10 Good

William

Stayed 2 nights in Aug 2023

6/10 Okay

betsy

Liked: Staff & service
The bathroom wasnt very clean. The tub was slick as well as the bathroom floor. Both of us nearly slipped multiple times. The woman st the desk when we checked in was amazing. I think her name was Daniele. She is a super employee.
Stayed 1 night in Aug 2023

10/10 Excellent

Hoa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy.
Stayed 2 nights in Aug 2023

8/10 Good

Gary

Business traveler
Liked: Amenities
The door needs to be repaired. I had to slam it hard to get it to close
Stayed 2 nights in Aug 2023

8/10 Good

amre

Liked: Cleanliness, staff & service
Good hotel, friendly staff
Stayed 3 nights in Jul 2023

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, rooms are the best I've ever been in. So thoughtfully designed in all respects.
Stayed 2 nights in Jul 2023

6/10 Okay

Willie

Liked: Amenities
It was okay
Stayed 2 nights in Jul 2023

8/10 Good

Alan, Morgantown

Liked: Cleanliness
Overall nice room, comfortable stay. The pool was OK, not as clean as the rest of the property, no towels available for use. The breakfast was on the lower end of what you would expect from the hotel such as this. They were out of several things, including fruit, juices, and other staples.
Stayed 1 night in Jul 2023

10/10 Excellent

Sarnita

Liked: Cleanliness, staff & service, property conditions & facilities
Only issue was the ice maker did not put out any ice
Stayed 1 night in Jul 2023

10/10 Excellent

Bernardo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chris checked us in and was a great host! Property seems new/recently renovated, but does have minor wear and tear issues in the bathroom.
Stayed 1 night in Jul 2023

8/10 Good

brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fast check-in. Better than average breakfast options. Good WiFi.
Stayed 2 nights in Jul 2023

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service
The staff was beyond incredible! They were so kind and friendly. Some of them even had me laughing. I really felt like family there. They were very clean as well. They fixed our toilet which was broke when I got there but again, when we came back it was fixed. The only issue I had was the door. It wouldn’t shut easy. I had to use a little force to shut and open it. But honestly, everything else was incredible. I would have no problem staying there again in the future.
Stayed 2 nights in Jul 2023

8/10 Good

Nikki

Stayed 1 night in Jul 2023

8/10 Good

Robert

Stayed 1 night in Jul 2023

10/10 Excellent

Venetta

Stayed 1 night in Jul 2023

6/10 Okay

Linda

Good
Stayed 1 night in Jul 2023

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities
Super helpful and friendly staff
Stayed 1 night in Jul 2023

10/10 Excellent

Tawnya

Liked: Cleanliness, staff & service, property conditions & facilities
The gentleman at the front desk when we arrived was great!
Stayed 1 night in Jul 2023