Ratings based on 15 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
87% of guests recommend
3.3 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Upper Midwest

Excellent facility

Posted Jan 6, 2016
Pros: Accessible bathroom with roll in shower.
Cons: Add a small refrigerator and microwave.
Location: Convenient to I90. Adjoining restaurant very nice.
I was very pleased with my stay. The staff were extremely helpful. I received a room with a roll in shower that was wonderful for a person with physical challenges. The room was comfortable and clean. It could have been better equipped with a small refrigerator and microwave though.
Comment from Hotel Management
Mar 24, 2016 by Jason Subbert - General Manager, Hotel Management
MollyDogsFriend, It was great to read about your stay and the great service that your received. I'll share you comments with our team. We do have rooms with fridges and microwaves in them. Just request that when making reservations and we can help you with that in the future. Thanks again for staying with us and thanks for the five star review!
3 out of 5
by A verified traveler from from boston

Nicer on inside

Posted Nov 19, 2015
Room was recently painted. Beds very comfortable. Decent coffeemaker. Nice lotion /shampoo.
Comment from Hotel Management
Dec 11, 2015 by Manager, Holiday Inn, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us, as well as the amenities we have to offer. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
5 out of 5
by A verified traveler from huron sd

Perfect pit stop

Posted May 18, 2015
On way home from 16 hour whirlwind trip. Needed a place to stay and break up travel. The restaurant in hotel was excellent. Staff accommodating. Had the best night sleep. Spent night before on hotel that charged 2x the rate and it was not a pleasant experience. Holiday in fairmont a welcome retreat after long two days
Comment from Hotel Management
Sep 24, 2015 by Manager, Holiday Inn Fairmont, Hotel Management
Rhonda, Thank you for this very nice review! I am pleased you enjoyed a great stay with great customer service from our staff. The attached Green Mill restaurant is a great place to dine without having to leave and they do also offer room service to the hotel as well. Thank you for staying with us.
1 out of 5
by A verified traveler from Fairmont, mn.

needed work

Posted Dec 30, 2014
Pros: close to where we needed to be.
Cons: fix things, and provide what is promised for rooms.
Toilet didn't flush completely, frig. didn't latch and was not cleaned out, alarm clock had a short in it kept turning on and off, not enough plug ins. most of all didn't get the room we paid for online, had paid for poolside and got pool view after complaining about it.
Comment from Hotel Management
Jan 3, 2015 by socialmedia, Hotel Management
I want to take a moment to offer my sincere apologies for this recent stay you had with us. It appears we did not meet nor exceed your expectations of a great place to stay. I am passing your comments along to the maintenance department and our housekeeping department so we can improve in all areas from your feedback. I want to thank you for choosing to stay with us and would hope that you will give us another chance in the future. Thank you for all of your feedback.
3 out of 5
by A verified traveler

Fairmont Visit

Posted Jul 28, 2014
No surprises as I prefer to stay at Holiday Inns. Good experience. Would stay again.
Comment from Hotel Management
Apr 4, 2015 by socialmedia, Hotel Management
Thanks for the feedback and no surprises is always good:). We look forward to serving you again when your travels bring you back to the area. Jason Subbert General Manager
1 out of 5
by A verified traveler from Chicago

Wet and Mildewy

Posted Jul 19, 2014
Room smelled mildewy even after airing out with window open for ten minutes. Carpet was wet near the AC unit (the condensate line was obviously blocked). There was a used shampoo bottle left in the shower and urine splatter on the toilet seat. This had been our regular layover on our trips out west. Never again.
Comment from Hotel Management
Jul 4, 2015 by socialmedia, Hotel Management
Thank you for taking the time to provide us feedback on your stay at the Holiday Inn. I offer my apologies for the problems with cleanliness in your room. Our housekeeping team has been informed of this situation. We value all of our guests feedback so we can improve all of our processes and procedures to better serve everyone that comes to stay with us.
4 out of 5
by A verified traveler

Posted Nov 29, 2013
Pros: Location
Cons: Make sure room is clean, price too high
Location: N/a
Room was not cleaned
Comment from Hotel Management
Jun 7, 2014 by socialmedia, Hotel Management
Thank you for taking the time to review our property. It disappoints me to read that your room was not clean when you checked in. Your feedback is what we need to show us where we can improve! Thank you and please give us another chance to prove that we can!
4 out of 5
by A verified traveler

Posted Oct 27, 2013
Comment from Hotel Management
May 31, 2014 by socialmedia, Hotel Management
Thank you for the 4 star review! Please visit us again soon!
4 out of 5
by A verified traveler

Posted Oct 27, 2013
Comment from Hotel Management
Nov 15, 2014 by socialmedia, Hotel Management
Thank you for the four star review and for staying with us.
5 out of 5
by Jim from Chicago, IL

This Holiday Inn, Fairmont, MN

Posted Oct 10, 2013
Pros: Cleanliness, friendlyness, modern, well kept inn.
Cons: Fix the flapper in the toilet tank, rm. 161
Location: Fairmont is a very attractive small city. It is situated around five connecting lakes which are great for swimming, boating, etc. Great destination.
This H.I. is just off I90 and five minutes from downtown Fairmont. We stayed only one evening and did not see nor use the pool so we don't know about that. The room was squeaky clean, very well appointed, the bath with nearly too many towels, the usual little bottles of shampoo, etc., very quiet with little or no noise from other rooms or the sewage or water system. It was just steps from the parking lot. The staff was excellent and, wonder of wonders, the restaurant offered a huge variety of good food. Our selections were very good. The most recommended selection was Walleyed Pike!!!. This was a great stay, slightly spoiled only by a temporarily lost cellphone. The staff was alerted immediatly and kept us posted on their progress toward finding it. Turned up in our car, but we were grateful for the hotel's concern. Overall a very pleasant five star stay. Highly recommended.
Comment from Hotel Management
Apr 19, 2014 by socialmedia, Hotel Management
Thank you so much for your wonderful and detailed review. We are so pleased to hear all you positive feedback!.