Ratings based on 314 Verified Reviews

3.3 out of 5
65% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Average hotel

Posted Nov 14, 2017
Pros: Easy to locate
Location: Only interested in a clean quiet room for one night. That is what we got.
Nothing special but next door to a Cracker Barrel where we chose to eat b breakfast
4 out of 5
Recommended
for Everyone
by A verified traveler from WV

Good hotel for the price

Posted Nov 10, 2017
Pros: Good area, clean, nice staff
Cons: More space for the breakfast area
Location: Good location, right off the freeway exit.
The hotel was clean and staff was friendly. We had a great room. There is a restaurant right in front of the hotel, but if you want something unique go to the 50'2 style restaurant that is a half mile down the road!
Comment from Hotel Management
Nov 12, 2017 by manager, Hotel Management
Thank you for your excellent review of Super 8 Fairmont! We appreciate your business and hope to have you back as our guest in the future! Sincerely, Ketul P. General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 5, 2017
Pros: Ease of access from interstate and restaurants next door.
Cons: New beds and sheets.
Location: Restaurants next door and gas station close.
Sheets and comforters seemed really old. Bed also seemed old and was very soft. Two people at the front desk were on their phones and watching a movie and never even saw me come in to the lobby. I was unsure if they were even employees at first because they were not wearing a uniform of Hotel identifying clothes just regular T-Shirts.
Comment from Hotel Management
Nov 12, 2017 by manager, Hotel Management
We would like to thank you for your feedback. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future! Sincerely, Ketul P. General Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from PA

Nice room

Posted Oct 18, 2017
Pros: Aww
Cons: Breakfast bar. Staff shouldn't be outside on smoke breaks, being more accessible, keep voices down so guests in lobby don't hear their conversations.
Location: Great location.
Our room was very nice with 2 queen beds. Everything seemed clean. it had a chair and desk chair, both of which were comfortable. The woman who checked us in was very nice. The breakfast bar only had 2 cereals, Frosted Flakes and Raisin Bran. Supposed to be available til 9 AM but by 8:30 many things were not restocked. Steps from parking lot to Cracker Barrel next to it.
Comment from Hotel Management
Oct 20, 2017 by manager, Hotel Management
thank you so much for your feed back it helps us improve so that your next stay will be more pleasurable.. thank you for staying with us please come again
3 out of 5
by A verified traveler

Average Hotel

Posted Oct 9, 2017
If you are looking for a place to rest while on a long road trip this willl suffice.
Comment from Hotel Management
Oct 10, 2017 by P Rush Executive Director, Hotel Management
Thanks for staying with us. P. Rush, Executive Director
3 out of 5
Recommended
for Everyone
by A verified traveler from Fairmont WV

Close to family

Posted Sep 26, 2017
The hotel has old rooms with beds that must have come over on the mayflower. The room was the cleanest and it had an odor. It was a smoking room which I had reguested but it had a different smell about it. The staff was amazing very friendly and helpful. When I booked the room I didn't know that it was a 2 story building without a elevator, so the first night I had to sleep upstairs. The next day they got me into a room downstairs. The room was cleaner and the Oder that was in the other room was not downstairs. The staff was very very helpful. The hotel wasn't really that bad for the price I have stayed in a lot worse. I would recommend this hotel to a friend who didn't want to spend a lot of money. I would just tell them about my stay and the free breakfast and the great staff who worked there.
Comment from Hotel Management
Oct 17, 2017 by manager, Hotel Management
thank you so much for staying with us were glad you enjoyed your stay
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 27, 2017
Decent hotel, right off the highway. Clean room, very basic cheap breakfast- no cream cheese, peanut butter etc.
Comment from Hotel Management
Oct 10, 2017 by P Rush Executive Director, Hotel Management
We appreciate your business. P. Rush, Executive Director
5 out of 5
Recommended
for Everyone
by A verified traveler from illinois

Close to relatives

Posted Aug 23, 2017
The front desk clerk was so friendly and offered advice on what to see and where to eat. Made sure we didn't need anything and thanked us for staying. Just off the interstate and easy to find.
Comment from Hotel Management
Oct 10, 2017 by P Rush Executive Director, Hotel Management
Thank you for staying with us. We are glad our staff was helpful. We look forward to seeing you again. P. Rush, Executive Director
2 out of 5
by A verified traveler

Get what you pay for.

Posted Aug 19, 2017 on Hotels
The room was very stinky with cigarette smoke. Overwhelming. The toilet had hardly any water in it until after you flushed and then it acted like it was going to overflow. I wasn't expecting Graceland, so, I wasn't real shocked. Get what you pay for. Service people were very nice.
Comment from Hotel Management
Aug 22, 2017 by Patty Executive Director, Hotel Management
Thank you for staying with us and making us aware of the issues that you had during your stay. This provides us a chance to address these issues with housekeeping and maintenance. -P Rush, Executive Director
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient

Posted Aug 17, 2017
Stayed here a few times before, they were really booked this time around but all was well. The only down fall was that my room wasn't very fressh this time, it had a urine smell to it and the bathroom seemed rushed to clean.
Comment from Hotel Management
Aug 22, 2017 by P Rush Executive Director, Hotel Management
Thank you for staying with us. We appreciate you making us aware of the issues in your room. It will be addressed by housekeeping and maintenance. P Rush, Executive Director