Outdoor dining

Reviews of Nightcap at the Charles Hotel

3.5 out of 5
Nightcap at the Charles Hotel
98 Princes Hwy, Fairy Meadow, NSW

Reviews

8.6

Excellent

Rating 10 - Excellent. 53 out of 110 reviews" "
Rating 8 - Good. 38 out of 110 reviews" "
Rating 6 - Okay. 14 out of 110 reviews" "
Rating 4 - Poor. 3 out of 110 reviews" "
Rating 2 - Terrible. 2 out of 110 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

E

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It suited our needs on this occasion. We found the bed too hard for our liking.
Stayed 1 night in Mar 2024
Response from sandy on Mar 21, 2024
Hi, Thanks for taking the time to write your review

6/10 Okay

Sherry

Traveled with partner
Liked: Cleanliness, staff & service
Nice outdoor beer garden, lot's of TV's and casino.
Stayed 1 night in Feb 2024
Response from Charles Hotel on Feb 11, 2024
Thanks for the okay review Sherry.

10/10 Excellent

Loreley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to major roadways without the noise.
Stayed 1 night in Feb 2024
Response from Charles Hotel on Feb 11, 2024
Thanks for the awesome review Loreley, glad you had a good stay, cheers!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Charles Hotel on Feb 11, 2024
Thnaks for the awesome review Julie

6/10 Okay

Ogee Mer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Charles Hotel on Feb 11, 2024
Thank you Ogee

6/10 Okay

Jesse

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Charles Hotel on Feb 11, 2024
Thanks for the review Jesse.

8/10 Good

Dane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Charles Hotel on Nov 6, 2023
Thanks for the review Dane.

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Complementary drink with the stay
Stayed 1 night in Oct 2023
Response from Charles Hotel on Oct 28, 2023
Thanks for the awesome review Jack, glad you had a good stay, cheers!

10/10 Excellent

Jenny

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very secure, friendly and helpful staff, great food.
Stayed 1 night in Oct 2023
Response from Charles Hotel on Oct 29, 2023
Thanks for the awesome review Jenny, cheers!

10/10 Excellent

Michael, Woonona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay as it was relatively quiet and away from main part of hotel but close enough to be convenient.Staff were great and food was good.Acoomodation was better than i thought it would be.Would recommend this place
Stayed 3 nights in Oct 2023
Response from The Charles on Oct 28, 2023
Thanks Michael for the great review

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from The Charles on Oct 28, 2023
Thanks for your review.

6/10 Okay

Gordana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely noisy and had to take suitcase up the stairs
Stayed 1 night in Oct 2023
Response from The Charles on Oct 28, 2023
Thank you for your feedback

10/10 Excellent

scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Charles Hotel on Oct 1, 2023
Thanks for the awesome review Scott, glad you had a good stay, cheers!

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was located in central area but difficult to find
Stayed 1 night in Sep 2023
Response from Charles Hotel on Sep 29, 2023
Thank you for your average response. Why was the venue difficult to find? Parking instructions are sent via SMS prior to arrival. with as much signage as council will allow.

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, modern, Rey clean.
Stayed 1 night in Sep 2023
Response from Charles Hotel on Sep 3, 2023
Awesome, thanks for review, glad you had a great stay, cheers!

10/10 Excellent

PETER

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine for an overnight stay. Stairs were a problem.
Stayed 1 night in Aug 2023
Response from Charles Hotel on Sep 1, 2023
Thanks for the awesome review Peter, glad you had a good stay, cheers!

8/10 Good

Jason

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Charles Hotel on Aug 17, 2023
Thanks for the review Jason.

10/10 Excellent

Cindy

Stayed 1 night in Jul 2023
Response from Charles Hotel on Aug 17, 2023
Awesome, thanks Cindy, glad you enjoyed your stay, cheers!

8/10 Good

Robert

Traveled with partner
It was okay, just disappointing after driving all day their restaurant was closed as they had no chef.
Stayed 1 night in Jul 2023
Response from Charles Hotel on Jul 26, 2023
thanks for the feedback Robert, we are working on having chefs available, thanks

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
The staff who look after me and my son, (as we needed to book in early) was so easy and accommodating. The cleaning staff were engaging. The room was clean and the beds were comfortable, we will be back, the location was so central to our needs. We had no issues with noise and the hotel section was closed at 11.30pm.
Stayed 1 night in Jun 2023
Response from Charles Hotel on Jul 26, 2023
Awesome, thanks Rob!

8/10 Good

Carole

Liked: Cleanliness, staff & service, property conditions & facilities
There is nothing not to like, all the basics could be ticked. Older or less agile people should be aware that there are no lifts, but I was offered help with my luggage, which I didn’t need, but the offer was appreciated. The room (2), was quiet and well equipped, the wifi worked well, I appreciated the number and location of power points, the shower was excellent, the lighting was ample. And I especially appreciated that housekeeping did their thing for even a two night stay.
Stayed 2 nights in Jun 2023
Response from Charles Hotel on Jul 26, 2023
Thanks for the feedback carole

6/10 Okay

Catherine

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Greg on May 11, 2023
Thank you for your wonderful review. We appreciate your feedback

10/10 Excellent

Paul, Albury

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are nicely renovated. My important things are a comfy bed and good shower, both boxes ticked! Thank you
Stayed 2 nights in Mar 2023
Response from Charles Hotel on May 8, 2023
Awesome, thanks!

8/10 Good

Jodi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little place to stay for the night - staff super friendly bed really comfy and room nice and clean.
Stayed 1 night in Mar 2023
Response from Charles Hotel on May 8, 2023
Thanks for the review Jodi, glad you enjoyed your stay, cheers!

8/10 Good

Mitchell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Alan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome 👏
Stayed 1 night in Feb 2023
Response from Charles Hotel on Mar 4, 2023
Thanks for the great review Alan, glad you had a good stay, cheers!

2/10 Terrible

James

Stayed 1 night in Jan 2023
Response from Charles Hotel on Jan 27, 2023
Thanks for the review James, sorry you didn't hsve a good experience with us. As discussed three times when you checked in our windows are locked closed for 3 reasons: 1. Guest safety, some windows would open onto a ledge above the Princes Hwy.2. Even though our accommodation section is non smoking, guests continually try to smoke out of the windows. 3. When they do this they either set off smoke alarms which in turn activates fire dept to attend and consequently a fine. Also, it takes upto 3 days to remove the odour from the smoke. We understand your frustration, however this was the room you booked on a night when we had a full house and therefore unable to relocate to another room, which as explained would have windows that would be locked closed, thank you.

8/10 Good

Ingrid

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a short stay the Nightcap was a perfect option. The rooms were clean and comfortable
Stayed 2 nights in Sep 2022
Response from Charles Hotel on Oct 7, 2022
Thanks for the review Ingrid, much appreciated, cheers!

10/10 Excellent

Angeline

Stayed 5 nights in Sep 2022

10/10 Excellent

Ralf

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms have recently been refurbished.
Stayed 2 nights in Sep 2022
Response from Charles Hotel on Sep 20, 2022
Thanks for the awesome review Ralf, much appreciated, cheers!

10/10 Excellent

Julie, Hammondville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean and tidy place to stay.
Stayed 1 night in Sep 2022
Response from Charles Hotel on Sep 20, 2022
Thanks Julie, much appreciated, cheers!

10/10 Excellent

Nicola

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good places to eat within walking distance. Comfortable tidy rooms and helpful staff.
Stayed 1 night in Sep 2022
Response from Charles Hotel on Sep 20, 2022
Awesome, thanks Nicola!

10/10 Excellent

Jeff

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a
Stayed 1 night in Aug 2022
Response from Charles Hotel on Sep 20, 2022
Thanks for the awesome review Jeff, cheers!

8/10 Good

Ramiz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good
Stayed 2 nights in Aug 2022
Response from Charles Hotel on Aug 8, 2022
Thanks ramiz.

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jul 2022
Response from Charles Hotel on Aug 7, 2022
Thanks for the review Steven, much appreciated, cheers!

10/10 Excellent

Juliet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and spacious room. Modern bathroom with very comfortable bed. Quiet enabling a terrific nights sleep....
Stayed 1 night in Jul 2022
Response from Charles Hotel on Jul 10, 2022
Thanks for the awesome review Juliet, glad you had a good stay, cheers!

2/10 Terrible

Susan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Malina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Geoff

Stayed 1 night in Jun 2022

10/10 Excellent

Gudrun

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People were very friendly and extremely helpful. Took care of everything we needed. Room was nice and clean and we enjoyed our stay
Stayed 2 nights in May 2022
Response from Charles Hotel on Jul 10, 2022
Thanks for the awesome review Gudrun, much appreciated!

10/10 Excellent

Greg

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great for a work appointment. Room was great value for a one night business stop, bed and shower was spot on.
Stayed 1 night in May 2022
Response from Charles Hotel on Jul 10, 2022
Thanks for the awesome review Greg, cheers!

10/10 Excellent

Alexander

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room woth good decorating, pub just down stairs for easy meal and drinks, at least 3 cafes on the same street and station is just around the corner great loction had an amazing stay
Stayed 3 nights in May 2022
Response from Charles Hotel on Jul 10, 2022
Thanks for the review Alexander, much appreciated, cheers!

8/10 Good

Tana

Liked: Cleanliness, staff & service, property conditions & facilities
very clean, fast check in, great price.
Stayed 1 night in Apr 2022
Response from Charles Hotel on Apr 19, 2022
Thanks for the great review Tana, glad you had a good stay with us, cheers!

8/10 Good

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bed and pillows. Very clean and tidy room. Happy to stay again
Stayed 1 night in Apr 2022
Response from Charles Hotel on Apr 13, 2022
Thanks for the review Kevin, glad you enjoyed your stay, cheers!

6/10 Okay

Eileen

Traveled with partner
Liked: Cleanliness
The staff were excellent and very helpful. We had room number 1 - there was some street noise and some other very noisy guests during the night.
Stayed 1 night in Apr 2022
Response from dean on Apr 5, 2022
thank you for leaving your review we are sorry about the noise . kind regards nightcap at the charles

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from dean on Apr 5, 2022
thank you for the review we are glad you had a great stay. kind regards nightcap at the charles

8/10 Good

Emma

Stayed 1 night in Mar 2022
Response from dean on Apr 5, 2022
thank for taking the time to leave a review

6/10 Okay

Anthony

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2022

8/10 Good

Ketvi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good customer service
Stayed 1 night in Jan 2022
Response from Sandy on Feb 1, 2022
Hi Ketvi, We are glad you enjoyed your stay. Kind Regards The Accommodation Team The Charles Hotel