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Reviews of Insel Fehmarn Hotel

3 out of 5
Insel Fehmarn Hotel
Falealili St/Cross Island Road, Apia

Reviews

7.6

Good

Rating 10 - Excellent. 77 out of 279 reviews" "
Rating 8 - Good. 112 out of 279 reviews" "
Rating 6 - Okay. 58 out of 279 reviews" "
Rating 4 - Poor. 18 out of 279 reviews" "
Rating 2 - Terrible. 14 out of 279 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Eseta, Pago Pago

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024

8/10 Good

Ruby

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bed sheets were not cleaned but customer service was good
Stayed 1 night in Mar 2024

10/10 Excellent

Poni

Stayed 1 night in Mar 2024

6/10 Okay

Ranjeet

Disliked: Cleanliness
Didn't like the overall service - same Breakfast everyday with 1 or 2 things overall service - poor.
Stayed 4 nights in Mar 2024

10/10 Excellent

Mao

Liked: Cleanliness, property conditions & facilities
Nice area and nice room service
Stayed 3 nights in Jan 2024

10/10 Excellent

Jacinta

Stayed 1 night in Jan 2024

10/10 Excellent

MIRIAMA

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 5 nights in Jan 2024

10/10 Excellent

Isabella

Stayed 3 nights in Dec 2023

6/10 Okay

Iulia

Traveled with family and small children
Disliked: Property conditions & facilities
Stayed 7 nights in Dec 2023

6/10 Okay

Penny

Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2023

4/10 Poor

Peter

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is real rundown had ants spiders and cockroaches in my room the staff trying their hardest to keep up but they need a whole New Remodel for this hotel. The beds are very old and one of the cleaning Lady took my niece underwears and her husband’s Tank top and food from their room, she did came an apologized but she Never returned the tank top ect as she said she would. It was addressed to the front desk and was never returned. We will Not be staying here again.
Stayed 12 nights in Nov 2023

2/10 Terrible

SU MON

Stayed 1 night in Nov 2023

6/10 Okay

Rodney

Liked: Cleanliness, property conditions & facilities, room comfort
A small problem that can lead to big issue
We've stayed at Insel Fehmarn many times while in Samoa. Their 3rd-floor executive rooms are the best bang for the buck, in my opinion, and complimentary breakfast is always a delight. Yet, on this trip, when we stepped out for a quick breakfast, we left everything lying out (wallet, jewelry, passports, electronics, etc.) as we would check out right afterward. To our shock, as we approached our room, I noticed the cleaning lady three doors down from us and the doors next to our rooms slightly ajar. When we came to our door, it was also open. I presumed they came by to see if we'd checked out yet but saw everything inside and closed the door, yet it was still open. The good thing was that no one else went in there, and nothing was missing, but they didn't offer a "Do not Disturb" sign, and there was no way to advise them not to enter the room. This could have caused significant problems if someone else would have entered the room. Because we were in a rush, we didn't make a big deal about it, which can cause serious problems. I hope they implement some procedures that will keep their guest's property safe because leaving a door open isn't a simple mistake.
Stayed 1 night in Nov 2023

8/10 Good

SU MON

Liked: Staff & service
It was a good hotel with helpful staff
Stayed 2 nights in Nov 2023

10/10 Excellent

Vera

Stayed 2 nights in Nov 2023

8/10 Good

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good recovery
The room was missing a number of things when we checked in as the house cleaning forgot to replenish, but they got what we needed for our overnight stay as we were headed to the airport for an early flight. Looking forward to our return stay in a week.
Stayed 1 night in Nov 2023

8/10 Good

Gaz

Stayed 7 nights in Oct 2023

10/10 Excellent

Tee

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything in the city, friendly staff and easy check in/out! aWoll definitely visit again. Only con was how full the toilet goes with water otherwise it was great
Stayed 2 nights in Oct 2023
Response from Vanessa on Oct 17, 2023
Talofa lava,Thank you for staying with us and glad you enjoyed your stay despite a few problems.Thank you for the support and hope to accommodate you again in the near future.Best regards.

6/10 Okay

Gloria

Liked: Staff & service
Stayed 1 night in Sep 2023

8/10 Good

Colette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Thomas

Liked: Cleanliness, room comfort
Simple little gem
The superior room was a great place to stay. They rooms are very clean. Little things need maintenance like the outdoor balcony light flickered consistently like a disco, which i spoke to reception about but nothing was done during my seven day stay. Also towels were not replaced daily, which required me to ask for them to be replaced. The reception staff are friendly. As a 3 star place to stay it is nice choice for a reasonable price.
Stayed 6 nights in Sep 2023
Response from Vanessa on Oct 17, 2023
Talofa lava,Thank you for staying with us. We appreciate your positive feedback. We are still recovering from Covid and we're working on getting our place fixed, replaced and maintained like the way it was before.We hope to accommodate you again in the near future.Best regards.

10/10 Excellent

Eseta

Traveled with family
Liked: Property conditions & facilities
Disliked: Amenities
.
Stayed 1 night in Aug 2023

8/10 Good

Pauline

Liked: Staff & service, property conditions & facilities
Breakfast included, also could get Lunch and Dinner, Room Service if required. Lovely People, very accommadating.
Stayed 12 nights in Aug 2023
Response from Vanessa on Oct 17, 2023
Thank you for staying with us.We appreciate your positive feedback and hope we can accommodate you again in the near future.Best Regards.

6/10 Okay

Jane

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The only problem we had was the toilet would not flush. We live in American Samoa and very familiar with low water pressure and quirky toilets. This one did not work. Otherwise was very happy with our stay and will stay again
Stayed 1 night in Aug 2023

8/10 Good

Jaan

Traveled with partner
Liked: Cleanliness, staff & service
Very basic, but if you are in Apia / Upolu for sightseeing and need a base for exploring like I was - this hotel does the job. The smell inside the room was not great, but otherwise it was alright.

10/10 Excellent

Roy

Traveled with family
Liked: Amenities
Everything was excellent accept for the suze of the shower
Stayed 2 nights in Aug 2023

8/10 Good

Viliame

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Trisha

Good place if you’re traveling on a budget 👌🙂 Breakfast was good 👍
Stayed 2 nights in Jul 2023

10/10 Excellent

Eseta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2023

10/10 Excellent

Eseta

Traveled with family
Disliked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Jun 2023

8/10 Good

Kathleen-Cassey

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Convenient Location and the staff were super friendly. Room was a little bit outdated but did the job

4/10 Poor

Rosemary

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Underneath the bed, window curtains and the restroom was not properly clean. Also, the guest that were staying above our room (first floor) was making a lot of noises.
Stayed 3 nights in May 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
spacious cool rooms
Stayed 1 night in May 2023

4/10 Poor

Makisua

Business traveler, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Service was not good. Not up to standard as last time. Phone not working, kitchen utensils missing, no iron and board. Service - asked for things and promised but never came through so had to remind multiple times. No blankets until day 2 and 3. Missed servicing my room… very bad.
Stayed 3 nights in Apr 2023

6/10 Okay

Flora

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
There was no wifi- on the website it mentions wifi(surcharge) but when I stopped at front office to purchase wifi, I was advised that they dont have wifi.
Stayed 2 nights in Apr 2023

8/10 Good

Nathalie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had two interconnecting rooms on the ground floor. The rooms were very large but dark and gloomy (had to have lights on during the day). Combine this with the awful decor and it felt a little like being in a cell block. Also being on the ground floor, the garden view was actually a view of the carpark. Having said that, apart from one rainy Sunday we didn’t spend much time in our rooms. Some of the beds were comfy and others were terrible. The breakfast buffet was plentiful and yummy and they changed it a little every day which was nice. Overall, good value for money in a great location. Would book here again but would choose a room on the first floor; hopefully they’re a bit brighter.
Stayed 3 nights in Apr 2023

4/10 Poor

CHERYL

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Under par - We had 3 rooms for 3 nights. Room facilities including linen are old, rooms poorly equipped ie no jug in the 2/3 rooms we booked & no coffee/tea. Had to wait upto 2hrs for a jug to be delivered to our room. This hotel needs an upgrade & needs to scale up their housekeeping staff, either delay in room being serviced or not serviced at all. staff in dining area polite and professional, although not so much the case for those at reception. Location is good - close to town & there’s a nice pizza plc across the road. We wont be staying here again:(
Stayed 3 nights in Apr 2023

8/10 Good

Sinalua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2023

6/10 Okay

muni

Disliked: Cleanliness, property conditions & facilities
Less then ok
It was less then ok , breakfast very boring and same no choice , first night was early check in gave us a room with cockroach and freezer was frozen with ice . Lots of ants . But charged us 100tala for first night . Moved us to second floor , lack of dishes and pots. Ants everywhere even when sleeping ants on bed and glass of water . We left a night earlier . But didn’t give us a break on the early check in with the conditions . I would like some compensation from that booking . One staff was very helpful others not really informed. Kitchen staff n waiter n door person were helpfull . Wouldn’t stay there in the future . Pool needs work paint all rubbed of concrete sractches feet
Stayed 7 nights in Feb 2023

6/10 Okay

John

Stayed 1 night in Feb 2023

6/10 Okay

Kenape

Traveled with family
Stayed 4 nights in Jan 2023

10/10 Excellent

Faiai

Stayed 3 nights in Dec 2022

6/10 Okay

Amanda

Traveled with family and small children, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We’ve stayed at Insel in the past a few times. As usual the staff were great & restaurant staff were lovely - a few changes to our room request upon arrival were met with efficient assistance. Unfortunately, cleanliness in the room has dropped significantly. In 14 days we only had 2 services(one being declined as we were staying in for the day). There were a few issues in the room I tended to myself over our stay but in general, cleaning standards & processes need a major overhaul if they wish to retain returning guests.

8/10 Good

Su'a Pene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need wifi

6/10 Okay

Eseta

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
.

4/10 Poor

Joshua

Stayed 18 nights in Oct 2022

2/10 Terrible

Eseta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
...very friendly staff.
Stayed 1 night in Aug 2022
Response from Guest Relations on Oct 13, 2022
We thank you for your patronage and feedback and wonder if you may have selected 1 thinking this was the best score. We trust our service and friendly staff worked hard to serve you.

6/10 Okay

Katrina E T

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness
Very close to many good restaurants and town center. Receptionist lady was great, but cleaning staff MIA.
Stayed 4 nights in Sep 2022
Response from Guest Relations on Oct 12, 2022
Thank you for your patronage and kind feedback to help us serve you better.

10/10 Excellent

Ioelu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good customwr service.
Stayed 1 night in Sep 2022
Response from Guest Relations on Oct 4, 2022
Thank you, we appreciate your response. Travel safe and we hope to see you again.

2/10 Terrible

AARON, OAKLEIGH

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I requested a Queen Superior room for my ill Dad who just got out of hospital and waiting for me & mum to take him back home to Australia. Our arrival to the hotel at 11pm was shocking, there was no bed sheets, no towels, no mirowave, no TV remote, no chairs for the tables, no pillows no Wifi or Internet, moles in the bathroom and shower, no kitchen facility or places and pots.. it was the worse thing to see my Dad being shafted into an unSafe room. Bad breakfast it looks like left-over breakfast, no clean water. MY FRIENDS I WILL NOT RECOMMENED THIS HOTEL TO ANYONE. Will not return to the hotel. Bad experience and really ashame the lack of service.
Stayed 3 nights in Sep 2022
Response from Guest Relations. on Oct 4, 2022
Dear reviewer. I think you have the wrong property. All our rooms have kitchenettes...