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Reviews of Diplomat Inn

2 out of 5
Diplomat Inn
5983 Stanley Ave, Niagara Falls, ON

Reviews

6.6
Rating 10 - Excellent. 211 out of 1000 reviews" "
Rating 8 - Good. 265 out of 1000 reviews" "
Rating 6 - Okay. 240 out of 1000 reviews" "
Rating 4 - Poor. 147 out of 1000 reviews" "
Rating 2 - Terrible. 137 out of 1000 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

mr francis traverse or mrs rose c traverse

We had to walk two floors to get a coffee.no closet to hang your coat.shelf hanging off the wall.only one hand towel.very poor TV.. fridge wasn, turned on . And there was two of us but we were charged 10 dollars for a guest and the room was certainly over priced would not go back there
Stayed 1 night in Apr 2024
Response from Lily on Apr 15, 2024
We would like to apologize for the frustration you've been experiencing, It will allow us to resolve any problems that occur and help us to improve our services.Have a great day!

10/10 Excellent

Julie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Propre et très abordable
Stayed 1 night in Apr 2024
Response from Lily on Apr 14, 2024
We appreciate you sending us your valuable feedback.See you again soon.Have a wonderful day!

8/10 Good

Katrina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
While this is not a luxury hotel, the rooms were clean and comfortable. The location is great, right near a bus stop and close enough to Clifton Hill that we walked there. The staff were efficient and friendly, even providing free eclipse glasses on Monday. Overall, it was a great value for the price.
Stayed 3 nights in Apr 2024
Response from Lily on Apr 10, 2024
Thank you so much for taking the time to post a reviewWe are so happy to hear that enjoyed your stay with us.Have a wonderful day!

8/10 Good

Carville

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms and the check in has been newly remodeled the halls have not. The beds were a little hard and they didn't have a coffee pot in the room. Honestly for the money you can't beat it and the staff were excellent. I will definitely stay here again and will recommend this place to family and friends.
Stayed 3 nights in Apr 2024
Response from Lily on Apr 10, 2024
It is our pleasure to hear your valuable feedback.We hope to see you again soon.Have a wonderful day!

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay.
Stayed 1 night in Mar 2024
Response from Khan on Mar 26, 2024
It is our pleasure to hear your valuable feedback. We hope to see you again soon. Have a great day!

4/10 Poor

vipin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lily on Mar 24, 2024
We appreciate you sending us your feedback.We're sorry you were unhappy.We work hard to fix the issue you experienced.Have a great day!

6/10 Okay

Nurin

Liked: Cleanliness, staff & service
Disliked: Amenities
The price is based on 1 guest only (not double occupancy) and they charge $10 for every extra person. It seems like it was pretty run down before, but they did do a lot of renovations/updates. The hallway and room floor was bathroom tiles that were really cold and slippery. Large sized room with a small table and chairs, shared nightstand. The old outdated heater was hard to figure out to not blow cold air. The queen beds were the kind where when you sit down you instantly sink 6 inches. There was no real blanket; Only a sheet and a thin quilted bedding topper, so I was cold at night. The TV worked, but some channels were pixelated.
Stayed 1 night in Jan 2024
Response from Khan on Feb 8, 2024
We appreciate your valuable feedback. We will work to resolve the problem immediately. Have a great day!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for the price!
Very good, everything is renovated and it's clean. Cheaper than any other ones in the area and very close to dr (15mins walking)
Stayed 1 night in Jan 2024
Response from Khan on Feb 8, 2024
It is our pleasure to hear your valuable feedback. We hope to see you again soon. Have a great day!

10/10 Excellent

araz

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from Khan on Feb 8, 2024
It is our pleasure to hear your valuable feedback. We hope to see you again soon. Have a great day!

10/10 Excellent

Wayne, Scarborough

Liked: Cleanliness, staff & service, property conditions & facilities
Great value.Recently renovated and clean.I like that it had free parking and coffee and walking distance to casino restaurants and Clifton Hill.Also couple of microwaves and ice machine.Could use a hair dryer though.
Stayed 2 nights in Dec 2023
Response from Lily on Jan 3, 2024
It is our pleasure to hear you valuable feedback.We hope to see you again soon.Have a great day!

10/10 Excellent

Antel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lily on Jan 3, 2024
We appreciate you sending us your valuable feedback.We hope to see you again soon.Have a great day!

6/10 Okay

Stanley

Stayed 1 night in Dec 2023
Response from Lily on Jan 3, 2024
We appreciate your valuable feedback.Have a great day!

8/10 Good

Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Lily on Jan 3, 2024
We appreciate you sending us your feedback.Have a great day!

10/10 Excellent

tuo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wifi not good.
Stayed 1 night in Dec 2023
Response from Lily on Jan 3, 2024
We appreciate you valuable feedback.We will work to resolve the problem immediately.Have a great day!

8/10 Good

Anabela Ferreira Da

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice stay.
Stayed 1 night in Dec 2023
Response from Lily on Jan 3, 2024
We appreciate your valuable feedback.We hope to see you again soon.Have a great day!

8/10 Good

David F

Stayed 1 night in Dec 2023
Response from Lily on Jan 3, 2024
We appreciate your valuable feedback.We hope to see you again soon.

2/10 Terrible

Emmanuel

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Iqbal Singh

Stayed 1 night in Nov 2023
Response from Lily on Jan 3, 2024
It is our pleasure to hear your valuable feedback.We hope to see you again soon.Have a great day!

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were beautiful! The staff was friendly!
Stayed 2 nights in Nov 2023
Response from Khan on Nov 20, 2023
We appreciate your valuable feedback. We hope to see you again soon. Have a great day!

6/10 Okay

Carla

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Khan on Nov 7, 2023
We appreciate your valuable feedback. We hope to see you again soon. Have a great day!

8/10 Good

Nancy

Stayed 1 night in Nov 2023
Response from Khan on Nov 6, 2023
It is our pleasure to hear your valuable feedback. We hope to see you again soon. Have a great day!

8/10 Good

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Khan on Nov 4, 2023
It is our pleasure to hear your valuable feedback. We hope to see you again soon. Have a great day!

8/10 Good

Sean

Stayed 3 nights in Oct 2023
Response from Khan on Oct 30, 2023
It is our pleasure to hear your valuable feedback. We hope to see you again soon. Have a great day!

4/10 Poor

Marian

Disliked: Staff & service, amenities, property conditions & facilities
Front desk staff was not very friendly. The room was very hot and smelled bad. There were no extra pillows and no blanket. The fridge knob was broken. Although they came and adjusted it.
Stayed 1 night in Oct 2023
Response from Khan on Oct 29, 2023
We would like to apologize for the frustration you've been experiencing. We will resolve the problem immediately. Have a great day!

2/10 Terrible

Dakota

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not receive the room we had booked, the floors were disgusting there was trash under the beds, the AC did not work, the bathroom had hair in it. The mattress itself had what appeared to be blood stains on it. We mentioned this to management and they refused to give a refund or anything. I highly recommend choosing somewhere else to stay. So sad that this ruined our trip
Response from Khan on Oct 23, 2023
We would like to apologize for the frustration you've been experiencing. We will resolve the problem immediately. Have a great day!

8/10 Good

Martin

Stayed 1 night in Oct 2023
Response from Khan on Oct 23, 2023
It is our pleasure to hear your valuable feedback. We hope to see you again soon. Have a great day!

8/10 Good

Bev

Stayed 1 night in Oct 2023
Response from Khan on Oct 23, 2023
It is our pleasure to hear valuable feedback. We hope to see you again soon. Have a great day!

10/10 Excellent

Sameer

Liked: Cleanliness, property conditions & facilities
Awesome service
Stayed 3 nights in Oct 2023
Response from Khan on Oct 17, 2023
It is our pleasure to hear valuable feedback. We hope to see you again soon. Have a great day!

10/10 Excellent

Danica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay. The rooms were spacious and newly renovated. Free coffee was provided each morning, and the microwaves and ice machine were nice additions to the hotel. Staff were also very nice. Would definitely recommend staying here!!
Stayed 4 nights in Oct 2023
Response from Khan on Oct 17, 2023
It is our pleasure to hear valuable feedback. We hope to see you again soon. Have a great day!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Lily on Oct 17, 2023
We appreciate your valuable feedback.We hope to see you again soon.Have a great day!

8/10 Good

Brenda

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Khan on Oct 17, 2023
It is our pleasure to hear valuable feedback. We hope to see you again soon. Have a great day!

2/10 Terrible

april candace

Disliked: Cleanliness
Bed bugs
Do not stay here there is bed bugs i have been suffering since a couple days after my stay still scratching bed bugs can also cause hive like rash its aweful😡
Stayed 1 night in Sep 2023
Response from Khan on Oct 17, 2023
We would like to apologize for the frustration you've been experiencing. It will allow us to resolve any problems that may occur and help us to improve our services.

4/10 Poor

Anup

Stayed 1 night in Oct 2023
Response from Lily on Oct 17, 2023
We appreciate you sending us your valuable feedback.Have a great day!

8/10 Good

Melissa

Stayed 2 nights in Oct 2023
Response from Lily on Oct 17, 2023
We appreciate your valuable feedback.We hope to see you again soon.Have a great day!

10/10 Excellent

Myramar

Traveled with family
We like it so much coz the room was very clean and so with the toilet. All staff were very friendly. It was very accessible to Niagara Falls and Clifton Hill.
Stayed 1 night in Oct 2023
Response from Lily on Oct 27, 2023
It is our pleasure to hear your valuable feedback.We hope to see you again soon.Have a great day!

8/10 Good

ANABEL

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
very good
Stayed 1 night in Oct 2023
Response from Khan on Oct 13, 2023
It is our pleasure to hear valuable feedback. We hope to see you again soon. Have a great day!

6/10 Okay

Tashi

Stayed 1 night in Oct 2023
Response from Khan on Nov 1, 2023
It is our pleasure to hear your valuable feedback. We hope to see you again soon. Have a great day!

8/10 Good

Joshua

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Really nice updated room! Overall a good stay for the price
Stayed 1 night in Oct 2023
Response from Lily on Oct 12, 2023
It is our pleasure to hear valuable feedback.We hope to see you again soon.Have a great day!

4/10 Poor

harry

Stayed 1 night in Oct 2023
Response from Lily on Oct 10, 2023
We appreciate your valuable feedback.Have a great day!

8/10 Good

denny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and satisfying
Stayed 1 night in Sep 2023
Response from Lily on Oct 7, 2023
Thank you so much for taking your time to post a review. We are so happy to hear that you enjoyed your stay with us.

10/10 Excellent

Chelsey

Stayed 1 night in Oct 2023
Response from Khan on Oct 7, 2023
We appreciate your valuable feedback. We hope to see you again soon. Have a great day!

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Got one of the newly remodeled rooms. They were pretty nice and the hotel is in a great location. Tom G
Stayed 4 nights in Sep 2023
Response from Khan on Oct 5, 2023
We appreciate your valuable feedback. We hope to see you again soon. Have a great day!

10/10 Excellent

Seungho

Stayed 1 night in Oct 2023
Response from Lily on Oct 25, 2023
We appreciate your valuable feedback.We hope to see you again soon.Have a great day!

10/10 Excellent

Tania

Liked: Staff & service, property conditions & facilities
Room was very clean and updated. The new bed was the bonus for sure!! Wil stay here again and would recommend staying at this location. Its a very simple room for a great price.
Stayed 1 night in Oct 2023
Response from Khan on Oct 3, 2023
We appreciate your valuable feedback. We hope to see you again soon. Have a great day!

4/10 Poor

SCOTT

Traveled with family
Disliked: Cleanliness, amenities
Door to room did not shut completely. Dirt on inside of door as well as bathroom door TV was a joke I have always used a swipe card to get in a room. I have not used a key in many many years.
Stayed 1 night in Sep 2023
Response from Lily on Oct 3, 2023
We appreciate your valuable feedback.We apologize for the frustration you've been experiencing. We will work to resolve the problem immediately.Have a great day!

2/10 Terrible

steven

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't write reviews but with this one a had to. You pay for what you get, but with low prices you still expect the basic. First the door lock was terrible, i gave it a push and it opened. the room had not been decorated in years stains up the wall holes and dents. tv socket hanging of the wall. No coffee facilities. And there was an annoying hissing sound from the bathroom. When i reported this i told them i had not slept for 2 days, they said they would send someone out. Arrived back 6 hours later they said it had been fixed but no so they called them out again. They told me the toilet needed new parts so if it started again i had to strip the top of the toilet off and turn a nob. so i had to sort the problem myself. i just gave up. With a lick of paint and a bit of care could be a really nice place.
Stayed 3 nights in Sep 2023
Response from Lily on Oct 2, 2023
We would like to apologize for the frustration you've been experiencing. It will allow us to resolve any problems that may occur and help us to improve our services.Have a great day!

10/10 Excellent

claudio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great! Loved it
Stayed 1 night in Sep 2023
Response from Lily on Oct 27, 2023
It is our pleasure to hear your valuable feedback.We hope to see you again soon.Have a great day!

8/10 Good

Mary Ellen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious room. Excellent price. Our room had no curtains on the window but did have a blind but it let light into the room all night and in the morning.
Stayed 1 night in Sep 2023
Response from Khan on Sep 30, 2023
We appreciate your feedback. We would like to apologize for the frustration you've been experiencing. Thanks. Have a great day!

10/10 Excellent

tuo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good.
Stayed 1 night in Sep 2023
Response from Khan on Sep 29, 2023
We appreciate your valuable feedback. We hope to see you again soon. Have a great day!

8/10 Good

Aadesh

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I liked the stay. Thing which can be worked on is room cleanliness cause some spots were left not unclean for ex. Bathtub had water in it before we came
Stayed 1 night in Sep 2023
Response from Khan on Sep 29, 2023
We appreciate your feedback. We would like to apologize for the frustration you've been experiencing. Thanks. Have a great day!