Exterior

Reviews of Inn on the Square

3.5 out of 5
Inn on the Square
40 North Main Street, Falmouth, MA

Reviews

8.4

Very Good

Rating 10 - Excellent. 484 out of 1004 reviews" "
Rating 8 - Good. 318 out of 1004 reviews" "
Rating 6 - Okay. 125 out of 1004 reviews" "
Rating 4 - Poor. 52 out of 1004 reviews" "
Rating 2 - Terrible. 25 out of 1004 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Jill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice 2 night stay. The only problem was they didn’t have staff to clean the room between the 2 nights Staff put a notice under our door that if we needed more towels or toilet paper to go to the front desk
Stayed 2 nights in Apr 2024
Response from Manager on Apr 19, 2024
Thank you for your feedback on your recent stay with us. We're glad to hear that overall you enjoyed your time at Inn on the Square. We apologize for any inconvenience regarding the room cleaning service during your stay. We're actively working to improve our staffing levels to ensure a seamless experience for our guests. Your comments will certainly help us in our efforts to provide better service in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an even more enjoyable stay.

10/10 Excellent

Gitte

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, uncomplicated, clean, nice friendly staff. Very nice shops and restaurants nearby.
Stayed 1 night in Apr 2024
Response from Manager on Apr 15, 2024
We're delighted to hear that you enjoyed your stay with us! Thank you for highlighting our comfortable accommodations, cleanliness, and friendly staff. We look forward to welcoming you back for another enjoyable experience soon!

8/10 Good

Gwendolyn, Elgin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and price for last minute booking on a rainy night.
Stayed 1 night in Apr 2024
Response from Manager on Apr 10, 2024
Thank you for your positive feedback! We're delighted to hear that you found our location convenient and our pricing satisfactory, especially on a rainy night. We hope to welcome you back again in the future for another enjoyable stay.

10/10 Excellent

Ann Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice accomodations. Clean, quiet and reasonably priced. Location is excellent too.....few minutes walk to downtown Falmouth with many shops and restaurants. Have stayed several times before and will definitely be back. Highly recommend
Stayed 1 night in Apr 2024
Response from Manager on Apr 8, 2024
Thank you so much for your kind words and continued loyalty! We're thrilled to hear that you enjoyed your stay with us once again and found our accommodations clean, quiet, and reasonably priced. Our prime location near downtown Falmouth is indeed a bonus. We appreciate your recommendation and look forward to welcoming you back on your next visit!

8/10 Good

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 28, 2024
Thank you for your rating. We hope to welcome you back again soon.

10/10 Excellent

paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk staff was very courteous and friendly upon check in. The room was super comfortable. All around great. Would definitely stay there again!
Stayed 2 nights in Feb 2024
Response from Manager on Feb 28, 2024
Thank you for your delightful feedback! It's fantastic to know that you had an all-around great experience. We can't wait to welcome you back for another enjoyable stay.

10/10 Excellent

Mark

Stayed 2 nights in Feb 2024
Response from Manager on Apr 3, 2024
Thank you for sharing your positive rating! We hope to see you again soon!

8/10 Good

Diamantino

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Feb 2024
Response from Manager on Feb 13, 2024
We are glad you enjoyed your stay and we hope to welcome you back for another positive experience in the future!

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
pleasant and comfortable
Stayed 1 night in Jan 2024
Response from Manager on Jan 31, 2024
We are glad you had a pleasant and comfortable stay and we hope to welcome you back again soon!

6/10 Okay

Andrew

Business traveler
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Good room, but lacked basic service
Jacuzzi tub jets pushed out lots of black flakes. No room cleaning on some nights. Bed was comfortable. Large room.
Stayed 3 nights in Jan 2024
Response from Manager on Jan 31, 2024
We're sorry to hear about the challenges you faced during your stay. Our sincere apologies for the issue with the hot tub jets and the lapses in room cleaning. Your feedback is valuable, and we're committed to addressing these concerns to ensure a better experience for our guests.

6/10 Okay

Barbaranne

Liked: Cleanliness, staff & service
The hotel was clean, and the staff was very friendly and helpful, but the room we were in had a broken heater fan that made a very loud noise (off and on) throughout the night, which kept us awake for many hours.
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Thank you for your kind words about our clean facilities and friendly staff. We're sincerely sorry to hear about the issue with the heater fan in your room, causing a disturbance to your night's rest. Your feedback is valuable, and we appreciate your understanding. We hope to have the opportunity to provide you with a more comfortable stay in the future.

10/10 Excellent

Candida

Traveled with partner
Stayed 1 night in Jan 2024
Response from Manager on Jan 8, 2024
We are glad you enjoyed your stay with us. Thank you for sharing your positive rating!

10/10 Excellent

Tirrel

Traveled with family and small children
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Manager on Jan 4, 2024
Thank you for sharing your positive rating! We hope to welcome you back for another great experience soon.

10/10 Excellent

vlad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Jan 1, 2024
Thank you for your positive rating! We look forward to welcoming you back!

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very quiet, spacious, wonderful beds- slept like a baby and very clean! Desks clerks were friendly and accommodating! Will return in the spring/ summer! Thanks!
Stayed 1 night in Dec 2023
Response from Manager on Jan 1, 2024
Delighted to hear you had a restful stay! We're thrilled our quiet, spacious rooms and comfy beds made for a great night's sleep. Thank you for your kind words, and we look forward to your return!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traveling for Christmas holiday and arrived early and we we able to check in early which my husband really appreciated. The Inn was one of the best places we’ve stayed at and would highly recommend it. It is walkable to the downtown shops and the breakfast place right next door(Percy’s) was excellent. All in all a great experience all around.
Stayed 1 night in Dec 2023
Response from Manager on Dec 26, 2023
That sounds like a wonderful start to your Christmas holiday! I'm glad the early check-in worked out well for you. Being close to downtown shops and having a great breakfast place nearby definitely adds to the experience. It's fantastic to hear you had such a positive stay at the inn. Wishing you a fantastic holiday season!

2/10 Terrible

Guido

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Amenity fee for what?? Ants in the bathroom is an amenity??? Never again will I stay here. It has gone downhill and now AMENITY FEES FOR absolutely NOTHING!!!
Stayed 3 nights in Dec 2023
Response from Manager on Dec 26, 2023
I'm truly sorry to hear about the inconvenience you faced during your stay, especially regarding the ants in the bathroom. Your feedback is concerning, and we take it seriously. Rest assured, I'll ensure this is addressed promptly to prevent such issues from occurring in the future. We hope you will give us another opportunity to provide a more enjoyable stay.

10/10 Excellent

Samuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 26, 2023
Thank you for sharing your positive rating. We appreciate you choosing our hotel for your visit to Falmouth!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 26, 2023
Thank you for your positive rating! We hope to welcome you back again soon!

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Likeable
Stayed 1 night in Dec 2023
Response from Manager on Dec 26, 2023
We are glad you enjoyed your stay. Many thanks for choosing our hotel!

10/10 Excellent

Juliette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top location for a visit in cape cod close to some restaurants and other facility.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 26, 2023
It's wonderful to hear that you found our location in Cape Cod convenient, with easy access to restaurants. We're delighted you enjoyed your stay, and we hope to welcome you back for another great experience in the future!

10/10 Excellent

Jeferson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very good
Stayed 1 night in Dec 2023
Response from Manager on Dec 26, 2023
We are delighted to hear you had a very good experience staying with us! We hope to welcome you back again soon!

2/10 Terrible

Jessica

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There is nothing luxury here. I can furious they charge a “resort” fee. When questioned I was told it was for amenities like WiFi and pool. Most of us were stuck here because of cancelled ferries. The rooms were gross. I took numerous pictures. The walls are paper thin so all the heat from other rooms baked us to the point we shut unit off completely and opened windows and we were still sweating. Pillows are flat and uncomfortable. We could hear our neighbor up all night coughing, lit sounded like he was in the room with us, which kept us up. Just miserable.
Stayed 1 night in Dec 2023
Response from Manager on Dec 26, 2023
I'm truly sorry for the disappointment and frustration you experienced during your stay. Your feedback about the room condition, amenities, and noise disturbance is concerning and not reflective of the experience we aim to provide. We hope you will give us another opportunity to provide an improved experience in the future.

10/10 Excellent

Mary-Jo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location for a weekend getaway
We had a great stay!! The hotel is clean and comfortable. The staff friendly and accommodating. The location is perfect, a short walk to Falmouth center and Main Street shops and restaurant's. Also right on the scenic walking/ bike trail that goes to Woods Hole. We will definitely return to this hotel
Stayed 2 nights in Dec 2023
Response from Manager on Dec 11, 2023
We're thrilled you had a fantastic stay and enjoyed our clean accommodations, friendly staff, and convenient location. Thank you for choosing our hotel, and we can't wait to welcome you back on your next visit to Falmouth!

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location to Main Street eating and shopping. Walked the shining sea path! Perfect spot! Will definitely return!
Stayed 2 nights in Dec 2023
Response from Manager on Dec 11, 2023
We're thrilled you enjoyed our prime location and had the chance to explore the Shining Sea Bike Path. We'd love to welcome you back for another wonderful stay when you return!

10/10 Excellent

Jackson

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely boutique hotel. Clean and cozy, close to all the points of interest.
Stayed 2 nights in Nov 2023
Response from Manager on Dec 4, 2023
Thank you for your kind words! We're delighted that you enjoyed the cozy atmosphere of our boutique hotel and found it conveniently located near all the points of interest. We look forward to hosting you again!

10/10 Excellent

Joanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful.we have EV auto and the hotel had a charging station available.
Stayed 1 night in Nov 2023
Response from Manager on Dec 4, 2023
That's fantastic to hear! We're thrilled our EV charging station was able to accommodate your needs during your stay. We look forward to welcoming you back!

10/10 Excellent

Brigitte

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient, nice pool.
Stayed 1 night in Nov 2023
Response from Manager on Nov 27, 2023
Thank you for your review! We hope to welcome you back for another great stay!

10/10 Excellent

gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 22, 2023
Thank you for sharing your rating! We are so glad you enjoyed your stay and hope to welcome you back soon!

2/10 Terrible

Emmanuelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience
Smelly room and dirty sheets that I had to change myself because the cleaning lady was not available!!! When we arrived the entrance was packed with weird customers that looked scary! Customer representative didn’t know what he was doing obviously! It was so disappointing and I think that the reviews are not accurate.
Stayed 1 night in Nov 2023
Response from Manager on Nov 14, 2023
We sincerely apologize for the inconvenience you experienced during your stay. We're sorry to hear about the issues with the room and the inconvenience you faced with the sheets. This is certainly not the standard we strive for. We appreciate your honesty and hope you give us another chance to provide you with a better experience.

10/10 Excellent

Tamara

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Great service! Personnel was nice and helpful. Great location
Stayed 1 night in Oct 2023
Response from Manager on Oct 31, 2023
We are glad you enjoyed your stay and we appreciate your kind words about our staff. We hope to see you again soon!

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 31, 2023
We appreciate your positive rating. We hope to welcome you back for another enjoyable experience in the future.

8/10 Good

Mandy, New Britain

Business traveler
Liked: Cleanliness, staff & service
Nothing special- but it was clean and in a convenient location for a work trip. Staff were friendly. Walls are paper thin and you can hear everyone’s conversations.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 24, 2023
Thank you for taking the time to share your thoughts. We're pleased to hear that you found our hotel clean and conveniently located for your work trip. We appreciate your kind words about our friendly staff. We apologize for any inconvenience you experienced with the thin walls and noise. Your feedback is important, and we'll work on addressing this issue for future guests. We hope to welcome you back for an improved experience.

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Just what we expected.
Clean well appointed rooms is all we ask for. The outdoor spaces and pool were welcomed
Stayed 2 nights in Oct 2023
Response from Manager on Oct 23, 2023
Providing a comfortable and enjoyable experience for our guests is our top priority. We hope to welcome you back in the future for another great stay!

4/10 Poor

Verified traveler

Disliked: Staff & service
Cute hotel, good location, but customer service needs to be improved. They charged a +/-25 amenity fee, which included access to pool, internet and a bottle of water. When I asked for 2 additional bottles of water, they said no. I fought with them and they absolutely were not budging on this. Don't use the safe! I locked my computer and car key in the safe and safe would not open! Could not work and missed an online meeting the next day. They sent someone to open with a crowbar, but we finally got it to unlock. Not a great experience.
Stayed 1 night in Oct 2023
Response from Manager on Oct 19, 2023
Thank you for taking the time to provide feedback on your recent stay. We're truly sorry to hear about the issues you encountered with customer service and the safe. This is not the experience we aim to provide, and we will address these concerns to ensure a more positive stay for our guests in the future. We hope you might consider giving us another opportunity to provide you with a better experience on a future visit.

6/10 Okay

Raphael

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The front desk clerk was not friendly. Did not feel welcome.
Stayed 1 night in Oct 2023
Response from Manager on Oct 19, 2023
We're sorry to hear about your experience with our front desk clerk. We genuinely apologize for any lack of friendliness you encountered during your stay. Providing a warm and welcoming atmosphere is of utmost importance to us, and we will address this matter to ensure a more positive experience for our guests in the future.Thank you for bringing this to our attention, and we hope you'll consider giving us another chance to provide the hospitality you deserve.

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 17, 2023
Thank you for sharing your positive feedback! We hope to welcome you back again soon!

10/10 Excellent

Leo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Should have a hand rails for tub/shower
Stayed 2 nights in Oct 2023
Response from Manager on Oct 12, 2023
Thank you for sharing your feedback. We will take your suggestions into consideration. We hope to welcome you back in the future.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location! Friendly people and an awesome pool for the kids.
Stayed 1 night in Oct 2023
Response from Manager on Oct 11, 2023
It's fantastic to hear that you enjoyed the beautiful location and the friendly atmosphere during your stay. We appreciate your positive feedback, and we hope you had a memorable time. If you ever decide to return, we'll be here to welcome you back for more great experiences!

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay. Falmouth is a friendly place with lots of high-end businesses and clean environment.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 11, 2023
We're glad to hear that you had a very nice stay in Falmouth and enjoyed the friendly atmosphere and clean environment. If you ever decide to visit again, we'll be here to provide you with another enjoyable stay in Falmouth. Thank you for your positive feedback!

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 11, 2023
We appreciate your positive feedback and hope to see you again soon!

10/10 Excellent

Catherine

Stayed 1 night in Oct 2023
Response from Manager on Oct 30, 2023
Thank you for your positive rating. We hope to see you again soon!

2/10 Terrible

Adrian

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Manager on Oct 3, 2023
We regret that we did not meet your expectations and we apologize for any issues that may have occurred during your stay. We hope to welcome you back again in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay with my 2 year old daughter. Will be back.
Stayed 1 night in Sep 2023
Response from Manager on Oct 4, 2023
We're thrilled to hear you had an excellent stay with your daughter! We can't wait to welcome you both back for another wonderful visit. Thank you for choosing us!

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time there. I went to de-stress and it was easily done there. I would go back in a heartbeat. I had quiet time by myself which was what I wanted. I did some shopping, but that was not the purpose of the trip. The only thing I could say I didn't like was the cable box kept turning off and I had to unplug and wait a bit then plug it back in. The front desk clerk came right to the room when this did not work. I
Stayed 2 nights in Sep 2023
Response from Manager on Sep 29, 2023
We're delighted to hear that you had a great and stress-free time during your stay with us. Your comfort and relaxation are important to us, and it's wonderful to know that you had the quiet time you desired. We look forward to welcoming you back for another enjoyable stay in the future!

8/10 Good

bette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on Sep 27, 2023
Thank you for your rating. We hope to welcome you back again for an even better stay.

4/10 Poor

Sarah

Stayed 1 night in Sep 2023
Response from Manager on Oct 11, 2023
We are sorry your stay did not meet your expectations. We hope to have the opportunity to welcome you back for an improved experience in the future.

6/10 Okay

Leanne

The property has more potential and could be a bit more upscale. There was an unpleasant odor in the room, probably from moisture being on Cape Cod. The tub has soap scum that looked really dingy and unpleasant. I did not shower because of this. Again, this property has potential to be much more desirable.
Stayed 1 night in Sep 2023
Response from Manager on Sep 21, 2023
We appreciate your feedback and apologize for any issues you encountered during your stay. We're always striving to improve our property and provide a better experience for our guests. Thank you for bringing these matters to our attention, and we hope you'll consider giving us another chance to provide you with a more enjoyable stay in the future.

10/10 Excellent

Treena

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 18, 2023
Thank you for choosing to stay with us! We appreciate your positive feedback and hope to see you again soon!

10/10 Excellent

Betty

Liked: Cleanliness, amenities, property conditions & facilities
The decor was pleasant and updated There was a heated pool and several outdoor seating areas plus a gas fire pit that was lit until 10. Restaurants were. Within walking distance there was even a breakfast /lunch spot attached to the inn. Very quiet and restful but with plenty of activity in the area. Wonderful experience
Stayed 1 night in Sep 2023
Response from Manager on Sep 11, 2023
We're thrilled to hear about your wonderful experience. We're also glad to know that the proximity to restaurants and Persy's Place added to your convenience.Thank you for choosing Inn on the Square, and we look forward to welcoming you back for another enjoyable stay in the future!