Ratings based on 519 Verified Reviews

3.6 out of 5
75% of guests recommend
4.0 Room cleanliness
3.5 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Guatemala

Multi-Vacaciones Talk

Posted Jan 9, 2017
The only inconvenient is the many people that try to push you into a "short talk" for information about Multi-Vacaciones. Since they don't stop offering the talk and in exchange a 2 night stay. The problem is that they don't stop, every day, every hour, so it limit to enjoy your vacation without disturb.
Comment from Hotel Management
Jan 22, 2017 by Carlos A., Hotel Management
Thank you for taking the time to write your opinion. Your comment will be sent to the correct department.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Love the view and the staff was very friendly

Posted Dec 2, 2016
The resort was more than I expected, didn't have to leave the resort everything was there.Wish I stayed more days.
2 out of 5
by A verified traveler from Chicago

Nice facilities horrible staff

Posted Nov 28, 2016
The facilities are great, well kept and the bar tenders and activities personnel are great. The lobby staff and the salesman trying to sell you the time shares are horrible. The lobby staff sees you as a bother, and there's these salesmen like hawks that won't leave you alone. There are no elevators and the lobby staff wouldn't accommodate us to a first floor room. Carrying a stroller and kids gear up three flights of stairs is a mission every time. Back to the salesmen, if they don't get their way they give you an attitude and are rude. Overall the food was ok, and the facilities were well kept.
3 out of 5
by A verified traveler

An OK stay

Posted Nov 15, 2016 on Hotels
This hotel has to work on improving the snacks and drinks quality.
4 out of 5
Recommended
for Everyone
by A verified traveler

Pleasant stay

Posted Sep 13, 2016
Beautiful resort and friendly staff. Food is good in general. Just one detail, there should be more food variety in the snack bars. I truly enjoyed my vacation.
Comment from Hotel Management
Oct 4, 2016 by Carlos A., Hotel Management
Hi, Thank you for stay with us, we are glad to know that your vacation where pleasant. Thanks four your adviced, we would send it to the correct department.
4 out of 5
by Juan from miami

Off site meetings, GOOD

Posted Aug 31, 2016 on Hotels
Good
4 out of 5
by Juan

This traveler left a rating score only Posted Aug 29, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta GA

Large resort with plenty to do

Posted Aug 16, 2016
Pros: A lot to do.
Cons: Get rid of the sales people.
Location: Everything you need is at resort.
A lot of walking due to the overall size of the place. Food was very good, not spectacular. Staff was very helpful, but could do without the constant sales people walking around the resort (selling timeshare type stuff) Many beach and pool activities and plenty of restaurant options.
Comment from Hotel Management
Aug 23, 2016 by smdecameron, Hotel Management
Hi Chuck. You're right, our resort provides our guests with everything they need for a wonderful vacation with many pool activities and plenty of restaurant options. Sounds you had fun while staying with us. But as you also pointed out, not everything is as good as it should be. Your comments, however, will help us to further improve our service. Thank you.
3 out of 5
by A verified traveler from Texas

Fantastic beach, terrible hotel

Posted Jul 20, 2016
The beach is long and clean, and the hotel does have plenty of lounge chairs on the beach and around the pool. That is the best thing I can say about the hotel. With the exception of entertainment staff, the hotel employees were unfriendly and lacked basic customer service skills. Service at the reservation only dinners was very bad (even difficult to get a water refilled), and many of the restaurants are next to the stage, so instead of a pleasant, quiet meal, you can't even have a conversation because there is a show or movie blaring into the restaurant. The food was not very good, even by all-inclusive standards. There were very long lines at the bars around the main pool areas. It has potential to be a nice place, but I wouldn't go back or recommend it.
Comment from Hotel Management
by Carlos Arias, Hotel Management
Buenas tardes. Lamentamos los problemas ocurridos durante su estadía, trabajaremos a través de los canales correspondientes para poder ofrecer siempre el mejor servicio. Feliz día.
3 out of 5
Recommended
for Everyone
by A verified traveler from C

Nice hotel

Posted Jun 12, 2016
Good hotel, good service. The worse whether . Is like selvatic... I don't like for vacations
Comment from Hotel Management
Sep 28, 2016 by Carlos A., Hotel Management
Hi, Thank you for visting us, right now we are in raining season, that´s why the wheter change a lot. Our hotel have more day of sun because we are in a strategy arch that provide us less rain. Greattings