Great Hotel. Site used to book it, not so much!
Posted Aug 19, 2016 on Hotels
The hotel staff ended up saving the weekend for us but our issue is definitely with booking via 3rd party. My husband and I, both able-bodied individuals, were given a handicap room that was very uncomfortable for us. This meant we could only have the bottom floor, corner room right next to the ice machine, vending machine and lobby. When we asked to please switch to another room (we checked in on a Thursday, there were plenty of open rooms, and we were staying for 3 nights) we were told since we booked through a 3rd party they are unable to change our room in anyway. Why would Hotels.com book us a handicap room and why are these facts not made clearly stated? Facts such as, you will probably get a handicap room and/or the crappiest room in the hotel, and since booking through Hotels.com you will not be allowed to change rooms under any circumstances. Why is that not stated anywhere? Now to give the hotel the props it deserves. After the construction going on there drove us out of room they did agree to upgrade us but had it not been for that construction our stay would have been miserable and that would have been on Hotels.com.