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Reviews of AmericInn by Wyndham Fargo Medical Center

2.5 out of 5
AmericInn by Wyndham Fargo Medical Center
4325 23rd Ave South, Fargo, ND

Reviews

8.8

Excellent

Rating 10 - Excellent. 572 out of 1002 reviews" "
Rating 8 - Good. 275 out of 1002 reviews" "
Rating 6 - Okay. 85 out of 1002 reviews" "
Rating 4 - Poor. 41 out of 1002 reviews" "
Rating 2 - Terrible. 29 out of 1002 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Kurt

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Place was ok, not the cleanest,
Stayed 2 nights in Apr 2024

6/10 Okay

Ashley

Traveled with family and small children
Average stay nothing above average
Stayed 2 nights in Apr 2024
Response from Jignesh P on Apr 16, 2024
Thank you for sharing your feedback. We appreciate your stay and regret that it did not exceed your expectations. We continuously strive to improve and hope to have the opportunity to create a truly exceptional experience for you in the future. Please feel free to reach out to us directly with any further comments or suggestions.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff amazing
Stayed 2 nights in Feb 2024
Response from Jignesh P on Apr 11, 2024
Thank you so much for taking the time to share your experience! We're thrilled to hear that you found our front desk staff amazing. Providing exceptional service is our top priority, and it's wonderful to know that our team made your stay memorable. We look forward to welcoming you back for another fantastic experience soon!

2/10 Terrible

Lane

Business traveler
Disliked: Staff & service, property conditions & facilities
This property changed ownership and has declined. Upkeep has not been done, doors are broken with handles falling off, carpet is missing, the hot tub bottom is disintegrating with debris floating in it, the tubs don’t drain, the first room I was in had bloodstained sheets and pillowcases with black mold. Overall the hotel is rundown and the beds and pillows are not comfortable. You can hear every house from adjacent rooms. Do not recommend.
Stayed 1 night in Apr 2024
Response from Jignesh P on Apr 11, 2024
I apologize sincerely for the disappointing experience you had at our hotel. Our maintenance team is working diligently to repair issues as they arise. We have also implemented stricter cleaning protocols to ensure the cleanliness and comfort of our rooms. We understand your concerns and appreciate your feedback, which helps us improve. We hope you would consider giving us another chance to exceed your expectations in the future.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jignesh P on Apr 11, 2024
Thank you for the fantastic review! We're delighted to hear that you enjoyed your stay with us and that we met your expectations. It's always our goal to provide top-notch service and create memorable experiences for our guests. We look forward to welcoming you back for another wonderful stay in the future!

10/10 Excellent

Lynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice and clean
Stayed 1 night in Mar 2024
Response from Jay on Apr 4, 2024
Thank you so much for your fantastic review and for choosing to stay with us! We are thrilled to hear that you had a perfect experience during your time here. Our team works hard to provide exceptional service and create a memorable stay for all our guests, so it's wonderful to know that our efforts have paid off. We truly appreciate your kind words and recommendation. It was a pleasure to host you, and we look forward to welcoming you back for another outstanding stay in the future!

6/10 Okay

Leszek

Traveled with family and small children
Liked: Staff & service
The location was good, close restaurants and bar.
Stayed 2 nights in Mar 2024
Response from Jay on Apr 4, 2024
We're sorry to hear that your experience was not up to your expectations. We take all feedback seriously and will use your comments to improve our services and facilities. Your satisfaction is important to us, and we hope you'll consider giving us another opportunity to provide you with a better stay in the future.

2/10 Terrible

Joann

Stayed 1 night in Mar 2024

8/10 Good

Kevin

Traveled with family
Liked: Staff & service, amenities
Dated decor
Stayed 1 night in Mar 2024
Response from Jay on Apr 2, 2024
Thank you for your feedback. We're glad to hear that you enjoyed your stay overall. We understand your concerns about the decor, and we want to assure you that we are actively working on remodeling our property.In fact, we're excited to share that renovations are scheduled to begin towards end of the year. We're confident that the updates will enhance the overall guest experience and we hope to welcome you back to see the improvements firsthand.Thank you for choosing to stay with us, and we look forward to your next visit.

6/10 Okay

James

Traveled with partner
Liked: Staff & service, amenities
Needs some cleaning hallways and lobby
Stayed 1 night in Mar 2024
Response from Jay on Apr 2, 2024
Thank you for your feedback. We apologize for any cleanliness issues you experienced. We take your comments seriously and will address them promptly to ensure a better experience for our guests.

8/10 Good

Cyndi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the 2 bedroom suite.
Stayed 1 night in Mar 2024
Response from Jignesh on Mar 18, 2024
Thank you for your feedback! We're thrilled to hear that you enjoyed your stay in our 2-bedroom suite. Providing our guests with comfortable and spacious accommodations is always our top priority. Your satisfaction is important to us, and we're glad we could meet your expectations. We appreciate your patronage and hope to welcome you back for another exceptional experience soon! If there's anything specific you loved or any suggestions for improvement, feel free to share. We're here to ensure your next visit is even more memorable.

10/10 Excellent

Awalaker

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast
Stayed 2 nights in Mar 2024
Response from Jignesh on Mar 18, 2024
Thank you for your stellar review! We're thrilled to hear that you enjoyed our breakfast. Providing a delicious and satisfying breakfast experience for our guests is one of our top priorities. We strive to offer a variety of options to cater to different tastes and dietary needs. Your positive feedback encourages us to continue delivering exceptional service. We look forward to welcoming you back on your next visit!

8/10 Good

Crystal JusMe

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jay on Mar 17, 2024
We're glad to hear that you enjoyed your stay overall. Your feedback is important to us, and we will use it to make improvements for future guests. If there's anything specific you feel we could have done better please let us know. We hope to have the opportunity to welcome you back for an even better experience in the future.

10/10 Excellent

Carissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay for an overnight quick getaway
Stayed 1 night in Mar 2024
Response from Jignesh on Mar 18, 2024
Thank you for choosing to stay with us for your quick getaway! We're delighted to hear that our hotel was the perfect choice for your overnight stay. If you ever find yourself in need of another escape, we'd love to welcome you back for another relaxing experience. Safe travels until then!

6/10 Okay

Jessica

Disliked: Property conditions & facilities
Needs an update
Stayed 1 night in Mar 2024
Response from Jignesh on Mar 18, 2024
Thank you for your feedback. We appreciate your input and apologize for any inconvenience caused during your stay. Please be assured that we are currently in the process of renovations, strategically planned during slower seasons to minimize disruption for our valued guests. We're committed to enhancing our facilities to ensure a more enjoyable experience for all our guests. We hope to have the opportunity to welcome you back in the future to showcase our improvements.

10/10 Excellent

Missy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel is nice and the front desk staff was nice and accommodating
Stayed 1 night in Mar 2024
Response from Jignesh on Mar 18, 2024
Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us and found our motel to be to your liking. Our team works hard to provide exceptional service, and it's always rewarding to receive positive feedback. Should your travels bring you back to the area, we'd be honored to welcome you again for another pleasant experience. Safe travels!

8/10 Good

Eldon

Traveled with family
Great breakfast buffet
Stayed 1 night in Feb 2024
Response from Jignesh on Mar 18, 2024
Thank you for your review! We're delighted to hear you enjoyed our breakfast buffet. Your satisfaction is our priority, and we appreciate your feedback. We hope to welcome you back soon for another great experience.

10/10 Excellent

Keith

Stayed 1 night in Feb 2024
Response from Jay on Apr 2, 2024
Your satisfaction is our top priority, and we're delighted that you enjoyed our hospitality, amenities, and service. Your kind words mean the world to us, and we can't wait to welcome you back for another exceptional stay.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jignesh on Mar 18, 2024
Thank you for choosing our hotel and for the excellent rating! We're thrilled to hear that you had a wonderful stay with us. We hope to welcome you back again soon for another fantastic experience.

4/10 Poor

Olivia

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Paid for a suite and the hot tub didn’t work.
Stayed 1 night in Feb 2024
Response from Jignesh on Mar 18, 2024
I am truly sorry to hear about your experience with the hot tub in your suite. Your comfort and satisfaction are paramount to us, and it's disheartening to learn that we fell short in delivering on that promise. Please accept our sincerest apologies for any inconvenience caused. We're actively addressing the issue to ensure it doesn't recur. We value your feedback immensely, as it helps us improve our services. Should your travels bring you back, we'd love the opportunity to provide you with the exceptional stay you deserve.

4/10 Poor

Jessica

Traveled with family and small children
Liked: Staff & service
The pool was FREEZING cold. The only reason we stayed here was for the pool for our young daughter. She was so cold we couldn't spend any time in the pool. We can handle cold water, but this was over the top.
Stayed 1 night in Feb 2024
Response from Jignesh on Mar 18, 2024
Thank you for sharing your experience with us. I'm truly sorry to hear that your daughter couldn't enjoy the pool due to its temperature. Your feedback is invaluable, and I assure you that we'll address this issue promptly to ensure a more comfortable experience for our guests in the future. Please accept our sincerest apologies for any inconvenience caused. We hope to have the opportunity to welcome you back and provide a much-improved stay.

10/10 Excellent

Janis

Stayed 1 night in Aug 2023
Response from Jay on Apr 2, 2024
Thank you so much for your fantastic review and for awarding us a perfect 5-star rating! We're thrilled to hear that you had such a wonderful experience during your stay with us.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jignesh P on Feb 2, 2024
Thank you for the perfect score! We're thrilled to hear you had a wonderful stay with us. We look forward to welcoming you back soon for another exceptional experience!

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities
The room was nice. Only complaints would be that the fan in the bathroom did not work and the door handle on the bathroom door was broken.
Stayed 2 nights in Jan 2024
Response from Jignesh P on Feb 2, 2024
Thank you for your feedback. We apologize for the inconvenience with the bathroom fan and door handle. Your comments have been noted, and we will address these issues promptly to ensure a more enjoyable stay for our future guests. We hope to welcome you back soon for an improved experience.

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jay on Apr 2, 2024
Providing our guests with exceptional service and a comfortable stay is always our goal, and we're thrilled that we could meet your expectations. We look forward to welcoming you back for another fantastic stay.

8/10 Good

Mattis

Traveled with partner
Liked: Cleanliness, staff & service
Great stay! Hard to find hotels with jacuzzi tubs in the rooms these days plus an electric fireplace! Clean and large rooms, only disappoint is that the rooms are not sound proof enough. You can hear everything around your room, especially if other guests kids are loud. It wouldn’t be bad if it was muffled but it was so clear in all directions.
Stayed 1 night in Jan 2024
Response from Jignesh P on Feb 2, 2024
Thank you for your positive feedback and highlighting the amenities you enjoyed! We apologize for the inconvenience caused by noise disturbances. We'll address this concern to ensure a more peaceful stay for our guests in the future. We hope to welcome you back soon for an even better experience.

4/10 Poor

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They put us in a room that had not been cleaned yet. Then the next room was in disrepair.
Stayed 1 night in Jan 2024
Response from Jay on Jan 16, 2024
We are truly sorry that the initial room you were assigned had not been cleaned, and we understand how frustrating that must have been. This is certainly not the standard we strive to uphold. Additionally, we regret that the second room was in disrepair, while we are remolding and improving our property to its fullest potential. We take the condition of our accommodations seriously, and we will be conducting a thorough inspection to identify and address any maintenance issues promptly.Once again, we apologize for falling short of your expectations, and we hope to have the opportunity to regain your trust in the future.Thank You,

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
It was a Fun experience. Just didn't like house keeping knocking on the door every hour when check out is Noon.
Stayed 1 night in Jan 2024
Response from Jignesh P on Feb 2, 2024
Thank you for sharing your experience with us! We're thrilled to hear you had fun. We apologize for the inconvenience with the housekeeping visits. Your feedback helps us improve. Remember, as a Wyndham Rewards member, you have access to late check-out privileges. We hope to welcome you back soon for an even better stay!

6/10 Okay

Anne

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2024
Response from Jignesh P on Jan 9, 2024
Thank you for sharing your feedback. We regret that your experience fell short of expectations. Your input is valuable to us, and we'll use it to enhance our services. We hope for another opportunity to exceed your expectations during your next visit.

10/10 Excellent

Ben

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice. We stayed here at the same time as a children’s hockey tournament, so the night time hours weren’t very quiet. Kids in the hallways at midnight slamming doors and a dog in another room was barking. Not the hotels fault though. Pool is 3 1/2 feet deep at its deepest so it was perfect for our young children. Rooms were spacious and clean.
Stayed 1 night in Jan 2024
Response from Jignesh P on Jan 9, 2024
Thank you for sharing your feedback. We're delighted you enjoyed our spacious and clean rooms, as well as the pool suited for young children. We apologize for any disturbance caused by the hockey tournament attendees. Your understanding is appreciated, and we hope to welcome you back for a quieter and equally enjoyable stay in the future.

8/10 Good

Jay

Stayed 1 night in Dec 2023
Response from Jignesh P on Jan 9, 2024
"Thank you for your positive feedback and for choosing to stay with us. We're glad to hear you had a great experience. Your satisfaction is our priority, and we hope to welcome you back for an even better stay next time!"

10/10 Excellent

Jackie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favorite place to stay when in Fargo. They are very friendly and helpful.
Stayed 1 night in Dec 2023
Response from Jignesh P on Feb 2, 2024
Thank you for making us your favorite spot in Fargo! We're delighted to hear you enjoyed your stay and found our team friendly and helpful. Looking forward to welcoming you back soon!

8/10 Good

Julie

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were very large, which was nice. Not super quiet, as the hotel was booked and there were lots of kids. One elevator...we used the stairs a lot. The pool is fairly small, and not that inviting. Kids loved the breakfast, it was okay for adults. They are updating the rooms, the doors were new and so was the paint. Bedding could be nicer, but overall a good basic hotel.
Stayed 1 night in Dec 2023
Response from Jignesh P on Jan 9, 2024
Thank you for sharing your feedback. We're pleased you appreciated our spacious rooms and recent updates. We apologize for any inconvenience due to the busier period and the limitations with the elevator. We'll address your concerns about the pool and bedding to enhance your future stays. It's delightful to hear that the kids enjoyed the breakfast. We strive to create a better experience and hope to welcome you back to showcase our improvements.

8/10 Good

Sydney

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jignesh P on Jan 9, 2024
Thank you for choosing our hotel! We're delighted to hear about your positive experience. We value your feedback and hope to welcome you back soon for an even better stay.

10/10 Excellent

Randall, Forest Lake

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay in a suite at this property very much. The rooms were unusually spacious with comfortable furniture. Several families were celebrating the holidays politely and spiritedly throughout our stay. Everyone was courteous, and staff went out of their way to accommodate for all our guests. I highly recommend this place for families. It has a good pool with a slide and very accessible and safe for children of all ages to enjoy. The rooms were fairly quiet at night given the festivities going on throughout the evening that ended before 11 pm.
Response from Jignesh P on Jan 9, 2024
Thank you for your glowing review! We're thrilled to hear you enjoyed our spacious suites, festive atmosphere, and accommodating staff. It's wonderful to know that our facilities, including the pool with a slide, added joy to your stay. We appreciate your recommendation and hope to welcome you and your family back soon for another memorable holiday experience.

4/10 Poor

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was dirty, jacuzzi tub did not work, carpet was stained.
Stayed 1 night in Dec 2023
Response from Jignesh P on Jan 9, 2024
We're truly sorry for the inconvenience you faced during your stay. This doesn't meet our standards, and we're addressing these issues immediately. Your feedback is invaluable, and we hope to welcome you back for a much-improved experience.

4/10 Poor

Tyler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smells bad…old…way too expensive for what it is
Stayed 1 night in Dec 2023
Response from Jignesh P on Dec 30, 2023
Thank you for sharing your feedback. We apologize for any inconvenience caused during your stay. We take cleanliness seriously and are addressing the odor issue immediately. Our prices are reflective of the quality and services we offer, but we understand your concerns. We hope you'll consider giving us another chance to exceed your expectations in the future.

10/10 Excellent

Marty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Jignesh P on Dec 30, 2023
Thank you for your perfect score! We're thrilled you enjoyed your stay and hope to welcome you back soon for another wonderful experience.

4/10 Poor

luis, andover

Disliked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Kris - GM on Dec 15, 2023
Hello Luis,We deeply regret any inconveniences you experienced during your stay. Your feedback is important to us and we are committed to improving and ensuring that our guests have a positive experience. If you are willing, we would appreciate more specific details to address the issues you encountered. We hope you'll give us another chance to provide you the exceptional stay that you deserve.

4/10 Poor

Tiffany

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Disappointed
They didnt have any extra pillows and charged me extra for an "authorization fee"
Stayed 1 night in Dec 2023
Response from Kris - GM on Dec 14, 2023
Thank you so much for your feedback. Everyone who checks in gets charged an authorization fee that is returned to the guest upon checkout providing they do not damage the room. Your authorization fee has already been returned to you. We appreciate your business and hope that you will stay with us again in the future. Have a wonderful day.

6/10 Okay

shelly

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Pool
The hotel was nice but the swimming pool the chlorine was extremely strong burning our noses and eyes, unbearable.the pool was very cold as well.
Stayed 1 night in Dec 2023
Response from Jignesh P on Dec 11, 2023
Thank you for sharing your experience, and we sincerely apologize for the inconvenience with the pool conditions. We take your feedback seriously and are addressing the ventilation and temperature to ensure a more enjoyable experience. Your insights help us enhance our services. We hope to have the opportunity to welcome you back for an improved stay.

10/10 Excellent

Tammy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy with the place. It had what we needed
Stayed 1 night in Nov 2023
Response from Kris - GM on Dec 5, 2023
Hi Tammy,I'm so happy we were able to accommodate your needs. Thank you for taking the time to give us your feedback. Hope to see you again in the future.

2/10 Terrible

Doug

Business traveler
Disliked: Cleanliness, staff & service
Please run away from this location.
So many things went sideways with this stay. Not sure what all was going on. With the high feedback they have I am completely shocked with my experience. When I arrived it was late in the evening. I got my room card and left right away to go get some food. When I came back I went to the room they gave me and opened the door….. Guess what?? There was a family with a dog in that room already. Sooo back to the lobby I went with my bags and food. Waited for something to help me out and got another room which was right next to the door of the pool. So for most of the night I heard the door slam, kids yelling and people laughing and talking load. Then finally time to shower, well with the tub/shower still dirty. Hair in the tub, old soap and hair on the soap/shampoo bottles in the shower that was gross. Okay morning, let’s go try the breakfast. There was either a dance troupe or cheerleading competition in town so there was no way to get into the pancake/waffle area. So I went for the eggs and sausage. Well the eggs were actually watery and the sausage was cold and still partially frozen. So I threw it away and told the front desk. The entire stay was honestly horrible. I can not recommend this place at all.
Stayed 1 night in Nov 2023
Response from Kris - GM on Dec 5, 2023
Hello Doug,Thank you for taking the time to let us know about your experience here. I'm so sorry that we failed to meet expectations. Please know that we are taking the appropriate measures to address the problems and prevent any further occurrences. Please accept my sincerest apologies.

6/10 Okay

Sarah

Traveled with family
Liked: Staff & service
We found a used dental pick on the floor in our room. The shower curtain was barely hanging on the wall. No exhaust fan in the bathroom. The rooms were outdated and dark. Not enough lights and not enough plug ins for phone chargers.
Stayed 2 nights in Dec 2023
Response from Kris - GM on Dec 5, 2023
Hello Sarah,Thank you for taking the time to tell us about your experience here. Your feedback is important to us. Rest assured that we are taking the appropriate steps to ensure that this doesn't happen again in the future. Renovations are just starting so new and brighter things are just around the corner. Hope you will give us a chance again in the future.

4/10 Poor

Connie

Stayed 1 night in Nov 2023
Response from Jignesh P on Dec 30, 2023
Thank you for sharing your feedback. We regret to learn that your experience fell short of expectations. Your satisfaction is important to us, and we would love the opportunity to improve. Please feel free to reach out to discuss your concerns further. We hope to welcome you back for an enhanced stay.

10/10 Excellent

DeNell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly.
Stayed 1 night in Nov 2023
Response from Kris - GM on Dec 5, 2023
Hello DeNell,Thank you for your feedback. I'm glad to hear you enjoyed your stay.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Kris - GM on Dec 5, 2023
Hello, RobertI'm so happy that you enjoyed your stay. Thank you for taking the time to give us your feedback.

8/10 Good

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Kris - GM on Dec 5, 2023
Thank you for your feedback . I'm glad to hear you enjoyed your stay.

10/10 Excellent

Mary

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Kris - GM on Nov 30, 2023
Thank you for your feedback Mary. I'm so happy you enjoyed your stay! Have a great day!

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
We found this hotel due to another hotel completely misplacing 4 of our reservations ‘ did nothing to help us. The AmericInn helped us with short notice & we booked the balance of our reservations with them. It is a nice hotel, with nice rooms, in a good area, with lots of choices for breakfast.
Stayed 1 night in Nov 2023
Response from Kris - GM on Nov 28, 2023
Hello Brett,Thank you for your feedback! I'm so happy to hear that we could help you out. We would love to have you stay with us again in the future!